Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 476

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Messaging
Service Observing
Signal/Notify
System Access/
Intercom Buttons
Transfer
In Release 6.1 and later systems, if a Service Observer is deleting a
Leave Word Calling (LWC) message at an MLX telephone, he or she
cannot use Service Observing until the task is completed. If a caller is
leaving an LWC message at an extension, the call cannot be observed.
If a Service Observer is retrieving a message or posting a message, he or
she can use the Service Observing feature. If an extension returns a call
by using Message Return Call, the call can be observed when it is
answered.
If a Service Observer on a DLC is using Operator Inspect of Messages at
an extension, he or she can observe calls.
When a Service Observer observes an extension that has activated Do
Not Disturb, the Service Observer does not receive the Do Not Disturb
posted message.
While a DLC programmed for Service Observing is using Send/Remove
Message, it can be used to observe extensions.
If a display telephone user presses only a Signaling button to send an
audible signal to an extension, a posted message at the destination is not
shown on the signaler's display. However, if a display telephone user
selects an SA or ICOM button, lifts the handset, and uses the Signaling
button to dial the extension, the message appears.
When a Shared SA button is used to leave a message for a display user,
the extension shown is that of the telephone with the SSA button and not
that of the principal owner. When a principal extension owner with an MLX
display telephone posts a message and a call is answered at the Shared
SA button, the Home screen on which the posted message was
previously shown is not restored. If the principal owner either presses the
Home button or makes or receives a call, the Home screen is restored.
If an inside call is transferred to an extension with a posted message, only
the display telephone user who transfers the call, and not the original
caller, sees the posted message, even after the transfer is completed.
If a call is transferred to an extension programmed as a fax extension, the
message indication is not sent to the fax message-waiting receiver,
regardless of the amount of time programmed for the fax message
threshold.
A nondisplay telephone user who sends a message via Leave Message
during a transfer cannot determine who receives the message. For
example, suppose Extension A calls Extension B and Extension B
transfers the call to Extension C. If Extension A sends a message before
the transfer is complete, Extension B receives the message. If Extension
A sends a message after Extension B completes the transfer, Extension
C receives the message, even if Extension C does not answer and the
call is ringing at Extension B as a transfer return.
Issue 1
August 1998
Page 427