Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 889

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
I Applications
MERLIN MAIL and MERLIN LEGEND Mail
Coverage
continued
CTI Link
Group Calling
Leave Message
Night Service
Privacy
Ringing Options
SMDR
In Release 2.0 and later, when subscribers activate Coverage VMS Off for
their telephones, normally covered outside calls are not covered. No
special programming is needed on MERLIN MAIL or MERLIN LEGEND
Mail to activate this feature.
MERLIN LEGEND Mail can issue voice prompts to callers and collect the
digits that they enter in response. These collected digits can be used by a
CTI link application to initiate screen pop at a PassageWay Telephony
Services client, bringing up database information on a user's screen
when a call arrives at the extension. In Release 6.0 and later systems
(Hybrid/PBX mode), collected digits cannot be sent across networks.
Use system programming to assign the MERLIN MAIL or MERLIN
LEGEND Mail VMI ports to the same calling group.
With integrated VMI ports, mode codes identify coverage calls that
overflow from one calling group to another calling group. As a result, the
overflow calling group's number appears in the Called Party field of the
mode code.
If the target telephone does not have display capabilities, the Leave
Message feature sends mode codes to the MERLIN MAIL or MERLIN
LEGEND Mail VMS to deposit a message.
In Release 2.0 and later, when the MERLIN MAIL or MERLIN LEGEND
Mail VMS sends a Leave Message notification to an extension, the
system identifies the VMS calling group as the sender of the message. As
a result, when a subscriber uses the Return Call feature, the call goes to
any available VMS port, not just to the port that generated the message.
This reduces the chance of getting a busy port.
Each MERLIN MAIL or MERLIN LEGEND Mail VMS Automated
Attendant can work with the Night Service feature to provide specialized
after-hours service. An Automated Attendant can answer calls on lines it
does not handle during business hours. A special night announcement
can greet after-hours callers.
Privacy is automatic for all VMI ports.
If lines set for answering by an Automated Attendant appear on
telephones other than the system operator console or backup extension,
program them for No Ring.
In Release 4.2 and later systems, if an automated attendant or voice
response unit transfers an outside call to an Auto Logout or Auto Logout
calling group and the Talk Time option is enabled, a call record is created
in the same way that it is for other incoming calls to this type of group.
Issue 1
August 1998
Page I-16