Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 228

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Coverage
Telephone Differences
Direct-Line Consoles
A DLC can be both an Individual or Group Coverage receiver and a member of a
coverage group.
Queued Call Consoles
The QCC cannot be a sender for either Individual or Group Coverage. The QCC
queue can be a Group Coverage receiver for up to 30 coverage groups. Because
Cover buttons cannot be programmed on the QCC, the queue is not counted in
the 8-receiver maximum allowed for each coverage group. The QCC cannot be an
Individual Coverage receiver.
The QCC queue priority and the individual QCC operator who receives calls for
each coverage group are assigned independently for each group.
If a line/trunk is programmed to ring in the QCC queue and also is assigned as a
personal line on a telephone that is a member of a coverage group covered by the
QCC queue, a call on that line/trunk does not appear as a coverage call at the
QCC.
If Group Cover buttons are programmed for a coverage group in addition to the
QCC queue, and all QCC operators are in Position-Busy mode, a Group
Coverage call goes to all receivers except the QCC queue.
When Group Coverage is the only type of coverage programmed for a sender, the
QCC queue should not be programmed in addition to Group Cover buttons on
multiline telephones. Because the QCC cannot be programmed for Delay Ring,
eligible calls ring immediately both at the sender's telephone and at the QCC
queue. This may not allow the sender enough time to answer the call before a
QCC operator answers.
When the QCC queue is assigned as a receiver for a coverage group and a call
transferred to a group member is not answered, the call returns to the queue as
follows:
If the QCC return ring interval is shorter than the Coverage Delay Interval
(releases prior to 4.1) or the Group Coverage Delay setting (Release 4.1
and later systems), the call returns as a returning transfer call.
If the QCC return ring interval is longer than the Coverage Delay Interval
(releases prior to 4.1) or the Group Coverage Delay setting (Release 4.1
and later systems), the call returns as a Group Coverage call.
Other Multiline Telephones
Any type of multiline telephone can be a sender and/or receiver for either
Individual Coverage or Group Coverage and can have up to eight Cover buttons.
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Issue 1
August 1998
Page 179