Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 604

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Queued Call Console (QCC)
NOTES:
1. This message also appears immediately if a QCC operator presses the
2. A QCC operator cannot use Camp-On when automatic release is
Message Center Operation
The Message Center Operation setting is useful for sending certain types of calls
to a specific QCC. Message Center operation designates one or more QCC
positions to function as message centers to receive the following calls:
QCC operator returning calls (returning transferred, parked, held, and
camped-on calls)
Group Coverage calls
Calls to unassigned (invalid) extensions received on DID or dial-in tie
trunks or made by remote access users
The factory setting is that no message center position is assigned and that
returning calls are returned to the originating operator position (the initiator),
which, by definition, is a QCC queue when the system has QCCs. Group
Coverage calls are not programmed to ring at any specific QCC operator position.
When a message center is programmed, these calls are directed to the message
center position. The QCC queue can be programmed so that other QCC operator
positions can receive Group Coverage calls, calls to unassigned extensions, and
returning calls. If the factory setting remains unchanged—so that returning calls
are sent to the originating operator position—then message center operation
sends those calls to the programmed message center instead. If, however, this
factory setting is changed—so that calls are sent to the QCC queue—returning
calls are sent to either the QCC queue or the programmed message center.
A QCC operator position programmed as a message center position also can
receive other call types by assigning the position as a QCC operator to receive
those call types.
Position Busy Backup
The Position Busy Backup option designates a calling group to receive calls when
all QCCs are in a position-busy state. Only calling groups can be designated as
QCC position-busy backups. If no calling group is assigned to provide
position-busy backup, the system does not allow the last QCC operator to use
Position Busy. The Position Busy Backup option is programmed for the QCC
queue rather than for individual operator positions. Only one Position Busy
Backup can be programmed.
DSS button for ARS or a pool dial-out code. The QCC operator can,
however, dial the outside telephone number and release the call
manually, even though
display.
programmed and she or he presses a DSS button for call direction.
Issue 1
August 1998
Page 555
is shown on the
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