Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 754

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Transfer
Display
continued
Do Not Disturb
Fax Extension
Forward and
Follow Me
Group Calling
Headset Options
Hold
When an MLX display telephone user makes a voice-announced transfer,
the display on his or her telephone shows
is completed, the user's display shows
When an MLX display telephone user does not complete a transfer (for
example because Do Not Disturb is on at the destination extension), the
call returns to the originator's telephone and call information is displayed.
The reason for the incomplete transfer is not indicated.
If a call is transferred to an extension that has Do Not Disturb on and that
has neither forwarding on nor coverage receivers, the call immediately
returns to the transfer originator. If there are coverage receivers, the
transfer returns to the originator after the transfer return time expires.
If an extension is programmed as a fax extension, the telephone at that
extension is unable to use the Transfer button.
Transferred inside and outside calls are forwarded. If a user transfers a
call to an extension with forwarding activated, the person receiving the
forwarded calls hears one ring, indicating an inside call. In addition, if the
person has a display telephone, he or she sees the call information for an
inside call.
In Release 6.0 and later systems, all transfers to an extension with
Centrex Transfer via Remote Call Forwarding active behave like transfers
with automatic completion. Consultation is not permitted. The transfer
originator is disconnected and the call is sent to the outside telephone
number.
A call transferred to a calling group does not return to the originator; the
call is handled just as any other call received in the calling group queue.
For example, the system follows the programmed hunt sequence to
locate an available calling group member, and the call is eligible for a
delay announcement if one is programmed.
A calling group member is considered available for a call while in the
process of transferring a call. He or she is moved to the end of the most-
idle queue (Release 5.0 and later systems).
Voice-announced transfers cannot be made to a calling group. There is
no limit to the number of calls that can be transferred to a calling group.
When an inside caller is transferred to a calling group and no members
are available, the caller hears regular ringback. When an outside caller is
transferred to a calling group and no members are available, the caller
hears regular ringback or Music On Hold, if programmed.
If a call being transferred to a calling group is on an SA or ICOM button,
the button is cleared.
When an MLX telephone user (except for a QCC operator) transfers a
call, Headset Auto Answer is turned off and must be turned on manually
to resume using the feature.
Calls on hold for transfer are timed so that the user or system operator
hears a reminder after the timer expires.
Issue 1
August 1998
Page 705
. After the transfer
.