Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 380

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Group Calling
Considerations and Constraints
An extension can be a member of only one calling group. Calling groups with no
members are allowed.
A calling group cannot contain both local and non-local members. If a calling
group has a non-local member, that member must be the only member in the
calling group.
Extension Status must be set to calling group/Call Management System (CMS),
the factory setting, and not to hotel configuration.
The Integrated or Generic VMI group type should not be assigned to a calling
group used for fax machines.
To allow all calling group members' extensions to ring when an outside call is not
answered within three rings, the lines/trunks programmed to ring into the queue
can also be assigned to buttons on calling group members' telephones and
programmed for Delayed Ring. This does not work for inside calls, remote access
calls, and Direct Inward Dial (DID) calls, or when a delay announcement device is
assigned to the group.
Lines that are programmed to ring into a calling group also ring at any telephones
that have the line assigned to a button. If a call is answered at any one of these
telephones, the call is removed from the calling group queue. A line/trunk can be
assigned both to a calling group and as a personal line.
A line/trunk cannot be programmed to ring into more than one calling group.
A line/trunk cannot be programmed to ring into both a calling group and a QCC
queue.
In Release 6.1 and later systems, a line/trunk can be programmed to ring into a
calling group with a non-local member. The call is sent over the private network to
an extension, calling group, or QCC queue located on a directly connected
system.
If no lines are assigned to the calling group, only inside calls are eligible for calling
group distribution.
The calling group supervisor can log delay announcement devices in or out.
Any of the multiline and single-line telephones compatible with the system can be
used as calling group member positions.
The Most Idle hunting method (Release 5.0 and later systems only) ignores
non-calling group calls. For example, if an agent transfers a call that was
answered on any personal line, the calling group member's most-idle status is
unaffected.
Issue 1
August 1998
Page 331