Lucent Technologies MERLIN LEGEND System Manager's Manual
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Lucent Technologies MERLIN LEGEND System Manager's Manual

Lucent Technologies MERLIN LEGEND System Manager's Manual

Communications system release 5.0
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MERLIN LEGEND
Communications System
Release 5.0
System Manager's Guide
®
555-650-118
Comcode 108005802
Issue 1
June 1997

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Summary of Contents for Lucent Technologies MERLIN LEGEND

  • Page 1 ® MERLIN LEGEND Communications System Release 5.0 System Manager’s Guide 555-650-118 Comcode 108005802 Issue 1 June 1997...
  • Page 2 Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unau- thorized use.

  • Page 3: Table Of Contents

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Contents Page iii Contents Contents IMPORTANT SAFETY INSTRUCTIONS New Features and Enhancements Release 4.1 Enhancements Release 4.2 Enhancements xiii Release 5.0 Enhancements Prior Releases: Features and Enhancements Release 3.1 Enhancements Release 4.0 Enhancements xxiii...

  • Page 4: Contents

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Contents Page iv Data Communications Capabilities 2-29 System Components Control Unit Telephones 3-14 Operator Consoles 3-29 Adapters 3-33 Adjuncts 3-35 Power-Related Hardware 3-45 Features and Applications Features Applications 4-55...
  • Page 5 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Contents Page v Adding a QCC Operator Position 6-60 Adding Operator Features 6-63 Connecting Auxiliary Equipment 6-65 Changing Calling Group Assignments 6-68 Revising Allowed Lists 6-69 Assigning Allowed Lists to Extensions 6-71 Revising Disallowed Lists...
  • Page 6 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Contents Page vi Programmed Button Fails 8-21 Reminder Messages Received with the Wrong Time 8-22 Recall/Switchhook Does Not Work 8-23 Calling Group Members Not Receiving Calls 8-24 Calls Not Receiving Screen Pop 8-25...
  • Page 7 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Contents Page vii Index IN–1...
  • Page 8 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Contents Page viii...

  • Page 9: Important Safety Instructions

    Never touch uninsulated telephone wires or terminals unless the telephone wiring has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Use only Lucent Technologies-manufactured MERLIN LEGEND Communications System circuit modules, carrier assemblies, and power units in the MERLIN LEGEND Communications System control unit.
  • Page 10 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 IMPORTANT SAFETY INSTRUCTIONS Page x The MERLIN LEGEND Communications System requires a supplementary ground. Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord.

  • Page 11: New Features And Enhancements

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 New Features and Enhancements Release 4.1 Enhancements Page xi New Features and Enhancements Release 4.1 Enhancements Release 4.1 includes all Release 4.0 functionality, plus the enhancements listed below.
  • Page 12 Network-1 Basic Rate Interface) Provisioning Test Tool is enhanced to include testing for BRI facilities that are part of Multiline Hunt Groups (MLHGs). The NI-1 BRI Provisioning Test Tool is used by Lucent Technologies maintenance personnel on MERLIN LEGEND Communications Systems that include a 800 NI-BRI module.

  • Page 13: Release 4.2 Enhancements

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 New Features and Enhancements Release 4.2 Enhancements Page xiii Release 4.2 Enhancements Release 4.2 includes all Release 4.1 functionality, plus the enhancements listed below. There are no hardware changes for Release 4.2. Additional Network Switch and Services Options for ISDN Primary Rate Interface (PRI) Release 4.2 of the system supports connectivity to MCI®...
  • Page 14 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 New Features and Enhancements Release 4.2 Enhancements Page xiv — DMS tie trunk service to provide private exchange call rating for calls placed on a dedicated central office facility between the MERLIN LEGEND Communications System and another communications system (such as another MERLIN LEGEND Communications System) Improvements to Station Message Detail...

  • Page 15: Release 5.0 Enhancements

    Release 5.0 includes all Release 4.2 functionality, plus the enhancements listed below. Computer Telephony Integration (CTI) Beginning with Release 5.0, a PassageWay® Telephony Services CTI link from the MERLIN LEGEND Communications System to a LAN server running Novell® NetWare® software allows Lucent Technologies-certified telephony applications...
  • Page 16 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xvi to control and monitor MLX and analog multiline telephone (BIS only) operations. The physical connection for the CTI link is an MLX port on a 008 MLX or 408 MLX module on the MERLIN LEGEND Communications System control unit and ISDN link interface card plugged into the customer’s server.
  • Page 17 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xvii NOTE: In the case of remote access calls, the only information that the application can collect about the caller is the remote telephone number.
  • Page 18 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xviii Any type of inside or outside line that is normally available to a single-line telephone can be assigned to a HotLine extension. Generally, the HotLine telephone does not receive calls, and its lines should be set to No Ring.
  • Page 19 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xix Two or more groups may share an announcement device. A primary delay announcement device can be administered as a secondary delay announcement device.
  • Page 20 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xx MLX-5 and MLX-5D Telephones MLX-5™ nondisplay and MLX-5D™ display telephones are compatible with all system releases. The display telephone includes a 2-line by 24-character display, and both telephones come with 5 line buttons.

  • Page 21: Prior Releases: Features And Enhancements

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Prior Releases: Features and Enhancements Release 3.1 Enhancements Page xxi Prior Releases: Features and Enhancements Release 3.1 Enhancements Release 3.1 includes all Release 3.0 functionality, plus the enhancements listed below.
  • Page 22 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Prior Releases: Features and Enhancements Release 3.1 Enhancements Page xxii Programmable Second Dial Tone Timer The system manager can assign a second dial tone timer to lines/trunks, in order to help prevent toll fraud (for example, when star codes are used).

  • Page 23: Release 4.0 Enhancements

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Prior Releases: Features and Enhancements Release 4.0 Enhancements Page xxiii Default for the Default Local Table The default Automatic Route Selection (ARS, Hybrid/PBX mode only) FRL has changed to 2 for the Default Local table.
  • Page 24 PCMCIA technology. Support for 2B Data Applications A Lucent Technologies-certified group and desktop video application can use two B-channels to make video/data calls when connected to a single MLX extension jack programmed for 2B data. The 2B data devices must be equipped with ISDN-BRI interfaces.
  • Page 25 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Prior Releases: Features and Enhancements Release 4.0 Enhancements Page xxv Voice Announce on Queued Call Console (QCC) The system manager can enable the fifth Call button on a QCC console (Hybrid/PBX mode only) to announce a call on another user’s speakerphone (providing the destination telephone has a voice announce-capable SA button available).
  • Page 26 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Prior Releases: Features and Enhancements Release 4.0 Enhancements Page xxvi...

  • Page 27: About This Book

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About This Book Intended Audience Page xxvii About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park.

  • Page 28: Terms And Conventions Used

    Terms and Conventions Used Page xxviii In the USA only, Lucent Technologies provides a toll-free customer Helpline 24 hours a day. Call the Helpline at 1 800 628-2888 (consultation charges may apply), or call your Lucent Technologies representative, if you need assistance when installing, programming, or using your system.

  • Page 29: Security

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About This Book Security Page xxix Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose It is very important that you follow these Italics indicate emphasis.

  • Page 30: Related Documents

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About This Book Related Documents Page xxx Nondisplaying authorization codes and telephone numbers provide another layer of security. For more information, see Appendix A, ‘‘Customer Support Information’’”...

  • Page 31: How To Comment On This Book

    If the feedback form is missing, write directly to: Documentation Manager Lucent Technologies 211 Mount Airy Road, Room 2W226 Basking Ridge, NJ 07920...

  • Page 32: Read This First

    Once Lucent Technologies personnel install and program the system, it should require only a little of your time. If you need to make changes to the system as...
  • Page 33 Lucent Technologies personnel who can provide information and instructions, including your local Lucent Technologies representative as well as the Lucent Technologies national technical support organization at the Lucent Technologies Helpline (1 800 628-2888; consultation charges may apply).

  • Page 34: Your Role As System Manager

    As system manager, you coordinate the system to ensure the best possible benefit and performance for your company. Primarily, this involves acting as a contact for people using the system and for Lucent Technologies personnel, as well as making changes to the system as the needs of your company change or expand.

  • Page 35: The System Planning Forms

    Chapter 7, ‘‘Learning More’’, for descriptions of the system reference guides and how to use them. As a last resort, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). System Manager Responsibilities Depending on the size and complexity of a system, more than one person may perform the system manager function.

  • Page 36: Upgrading The System

    If you have not received the completed planning forms for your system, contact your Lucent Technologies representative. If you need a blank set of forms, call the Lucent Technologies Customer Information Center at 1 800 457-1235.

  • Page 37: Environmental Requirements

    For maintenance purposes, the control unit should be mounted in an accessible location. There should be sufficient room and lighting available to remove the cover(s) and replace modules without moving furniture, boxes, or other objects. For more information, contact your Lucent Technologies representative.

  • Page 38: System Capacities

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Page 2-1 About the System This chapter provides a general overview that introduces all of the major aspects of the system and its operation, including: Trunks Modes of operation System components...

  • Page 39: Background

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Background Page 2-2 Background Alexander Graham Bell and his assistant, Thomas A. Watson, demonstrated the first working model of a telephone on March 10, 1876. Bell made the call from a transmitter in one room to a receiver a few rooms away.

  • Page 40: Telephones

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Background Page 2-3 Telephone Company Central Office (CO) Customer Premises Figure 2–1. The Local Loop...
  • Page 41 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Background Page 2-4 Long Distance (Toll) Network Customer Premises Customer Premises Figure 2–2. The Telephone Network Telephone Equipment The first working model of a telephone consisted of a microphone (called a transmitter ) and a small loudspeaker-like device (called a receiver) connected by a pair of wires and a battery.
  • Page 42 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Background Page 2-5 from the cradle ( off-hook ), current flows and signals the CO that the caller is requesting service. Similarly, the CO signals the called party by sending current to his or her phone, causing it to ring.
  • Page 43 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Background Page 2-6 Digital Signal. Information transmitted in a coded form (from a computer) represented by discrete signal elements; for example, off and on or zero and one.
  • Page 44 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Background Page 2-7 Telephone Station Party-Line Private-Line Service Service Telephone Station Switch Central Office Station Switching Centralized Switching Figure 2–3. The Evolution of Switches Eventually, as more and more COs were created, a hierarchy of special switching offices (SOs) connected the COs locally and then between cities and countries for long-distance (toll) switching.
  • Page 45 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Background Page 2-8 Level 3 and Above: Switching among All SOs. To ensure that there is a communications path from each SO to any other SO, ever-increasing levels of SOs combine larger and larger geographical areas.

  • Page 46: System Overview

    (ESS) . With ever-increasing innovations in technology (beginning with the AT&T No.1 ESS first installed in 1965), the Lucent Technologies 5ESS® digital switching system handles 100,000 lines and 650,000 telephone calls per hour.
  • Page 47 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System System Overview Page 2-10 Depending on the trunks and the telephones and other equipment selected, a wide array of features and add-on products ( applications ) can function according to the needs of your company.
  • Page 48 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System System Overview Page 2-11 Telephone Company Central Office Telephone (CO) Company Incoming Trunks MERLIN LEGEND Communications System Turn inse er befo rting ovin Control Unit ules AG INPUT...

  • Page 49: Incoming Trunks

    Technologies representative works with you or your company’s representative to identify needs and, therefore, the appropriate type and number of trunks. When the Lucent Technologies representative places the order for the system equipment, she or he also contacts the local telephone company and arranges for the trunks.
  • Page 50 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Incoming Trunks Page 2-13 Telephone Company Central Office Telephone Incoming Trunks (CO) Company Loop-Start Trunk Ground-Start Trunk Digital Facility MERLIN LEGEND Communications System Turn er befo inse...
  • Page 51 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Incoming Trunks Page 2-14 The types of trunks are: Loop-Start Lines (Incoming and Outgoing Calls). Provide incoming and outgoing calls and are intended primarily for single-line telephones and older PBXs.

  • Page 52: Modes Of Operation

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Modes of Operation Page 2-15  T1 Voice Operation. A “line” can be programmed through the system, without the services of a telephone company installer, to emulate a ground-start, loop-start, tie, or DID trunk.

  • Page 53: Features And Applications

    The choice of system mode depends on your company’s needs. Your Lucent Technologies representative and you or your company’s representative decide on the system mode when you plan and purchase your system. Lucent Technologies personnel then set the mode when they install the system.
  • Page 54 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Modes of Operation Page 2-17 Table 2–1. Modes of Operation Key Mode Hybrid/PBX Mode Behind Switch Mode Description Telephones have multiple Outside trunks are Used when the system buttons (or keys) labeled grouped in pools for...

  • Page 55: Components

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Components Page 2-18 Table 2–1. Continued Key Mode Hybrid/PBX Mode Behind Switch Mode Comments All users need multiline Provides the most efficient Users can have access to phones.

  • Page 56: Adapters

    Figure 2–7 illustrates some of the components of the system. ‘‘Auxiliary Components’’ on page 2-26 Chapter 3, ‘‘System Components’’ include additional information. For more information or to order any of the components, contact your Lucent Technologies representative.
  • Page 57 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Components Page 2-20 Telephone Company Central Office Telephone (CO) Company Incoming Trunks MERLIN LEGEND Communications System Turn er befo Telephony inse rting ovin Control Unit ules AG INPUT...
  • Page 58 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Components Page 2-21 Line/Trunk and Extension Modules The line/trunk and extension modules inserted into the control unit have jacks for connecting CO trunks and system telephone wires to the control unit. A system with a basic carrier has five slots for modules.

  • Page 59: Features

    In Release 5.0 and later systems, the CTI link hardware/software feature is available as part of the Lucent Technologies PassageWay Telephony Services product. It works with Novell NetWare LANs (local area networks) to support LAN applications on Windows 3.1, Windows 95, Windows for Workgroups 3.11, Windows NT, Apple®...
  • Page 60 Of course, the documentation provided with the product is the most authoritative. Once you have reviewed this material and found an application that seems to fit your needs, contact your Lucent Technologies representative to order the product or discuss it further.
  • Page 61 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Applications Page 2-24 Telephone Company Central Office Telephone (CO) Company Incoming Trunks MERLIN LEGEND Communications System Turn er befo Telephony inse rting ovin Control Unit ules AG INPUT...

  • Page 62: Programming The System

    System Programming. Used to program systemwide or group features. A Lucent Technologies technician can also do system programming. You use one of the following: — An MLX-20L telephone, referred to as the programming console —...

  • Page 63: Auxiliary Components

    You probably have many of these in your system already. If you’re interested in adding any of these components to your system, contact your Lucent Technologies representative. The following is a list of the types of auxiliary system components, including some examples of each: Adjuncts.
  • Page 64 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Auxiliary Components Page 2-27 — Protection Accessories. For example, for grounding and protecting special telephone connections (like a telephone located in a different building) from lightning strikes and power surges.
  • Page 65 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Auxiliary Components Page 2-28 Telephone Company Central Office Telephone (CO) Company Incoming Trunks MERLIN LEGEND Communications System Turn Telephony inse er befo rting Control Unit ovin ules...

  • Page 66: Data Communications Capabilities

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Data Communications Capabilities Page 2-29 Data Communications Capabilities One of the important capabilities of the system is that it can carry both voice and data communications simultaneously over the same lines.
  • Page 67 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About the System Data Communications Capabilities Page 2-30 (Integrated Digital Services Network) communications device to an MLX extension. Group videoconferencing may require ExpressRoute 1000s, or an ISDN terminal adapter compatible with them, which may be provided with the videoconferencing application.

  • Page 68: System Components

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Control Unit Page 3-1 System Components This chapter describes the system’s basic hardware. It includes descriptions of the control unit, MLX telephones, analog multiline telephones, single-line telephones, system operator consoles, adjuncts and adapters for the system and telephones, and power-related accessories.
  • Page 69 Station Message Detail Recording (labeled SMDR ), one for system programming and maintenance using a PC (labeled ADMIN ), and one for software maintenance by Lucent Technologies technicians only (this one is plugged shut) . The Personal Computer Memory Card International Association (PCMCIA) interface slot on the processor module is where you insert a PCMCIA memory card.
  • Page 70 Their labels indicate contents and function. Described below are three types of PCMCIA memory cards that you may encounter. For more information, see System Programming or contact your Lucent Technologies representative. Feature Upgrade Memory Card. Orange label with black bars; entitled Forced Installation .

  • Page 71: Power-Related Hardware

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Control Unit Page 3-4 Translation Memory Card. White label; entitled Translation Card . To back up and restore your system programming as an alternative to using System Programming and Maintenance (SPM).
  • Page 72 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Control Unit Page 3-5 Line/Trunk and Extension Modules Line/trunk and extension modules have jacks for connecting telephone company lines/trunks and extension wires to the control unit. The system supports 17 types of line/trunk and extension modules.
  • Page 73 4.0 and later systems, include built-in ring generators. Since late in 1993, 012 and 008 modules have come with ring generators built in. Earlier modules required Lucent Technologies technicians to install ring generators. If your 008 or 012 module has a ring generator, either added or built-in, you should see a label on the front of the module telling you that the ring generator is included.
  • Page 74 Chapter 2, ‘‘About the System’’. Power-Failure Transfer Telephones When your system was planned, the Lucent Technologies representative(s) made sure that you had a module to support one or more power-failure transfer (PFT) telephones. These telephones, which are connected to a special line/trunk jack, allow you to make and receive calls during a commercial power failure.
  • Page 75 Page 3-8 NOTES: 1. In releases prior to 4.2, only AT&T services for Lucent Technologies generic 4ESS, Lucent Technologies 5ESS, and other providers’ emulations of these services are supported. Release 4.2 and later systems support services on NORTEL DMS-100 generic BCS 36 serving local exchange carriers, NORTEL DMS-250 generic MCI07 serving the MCI network, and Digital Switch Corporation DEX 600E generic 500-39.30 serving...
  • Page 76 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Control Unit Page 3-9 T1 Service. This service is cost-effective and convenient for many businesses. Prior to Release 4.0, it provided voice operation only. In Release 4.0 and later systems, T1 service provides voice operation or high-speed data operation.
  • Page 77 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Control Unit Page 3-10 800 NI-BRI Module Available for Release 4.0 and later systems, this module supplies eight line/trunk jacks for connecting central office facilities that use the standard National ISDN 1 (Integrated Services Digital Network 1) protocol and the BRI (Basic Rate Interface) access arrangement (this combination is abbreviated NI-1 BRI ).
  • Page 78 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Control Unit Page 3-11 PFT Jack PFT Jack PFT Jack Line/ Line/ Line/ Line/Trunk Trunk Trunk Line/Trunk Tie- Trunk Jacks Jacks Jacks Jacks Trunk Jacks Line/ Line/...
  • Page 79 Capacity: 12 T/R extensions on 2-way voice transmission path with support for telephones with message-waiting lights, 2 TTRs Supports: Single-line telephones; Lucent Technologies Attendant; MERLIN MAIL® VMS; Intuity™ CONVERSANT®; T/R adjuncts (such as answering or fax machine); analog data devices (such as modems)
  • Page 80 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Control Unit Page 3-13 Table 3–1. Continued Module Line/Trunk Description Capacity: 8 BRI facilities, each with 2 B-channels (“virtual” lines) for NI-BRI* voice and data and 1 channel used for signaling. Supports: See ‘‘800 NI-BRI Module’’...
  • Page 81 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-14 Table 3–1. Continued Module Line/Trunk Description MERLIN none Capacity: 7 internal, system-defined T/R jacks; 2 TTRs; internal remote LEGEND maintenance device; serial port for PC connection; detachable disk MAIL drive for storing messages ‡‡...
  • Page 82 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-15 Red Message light Built-in speakerphone Multi-function volume control for speakerphone, handset, and ringer Telephone card tray for easy reference to frequently used features 2-position adjustable desk stand 4-pair modular line cord Optional Multi-Function Module (MFM) to connect tip/ring (T/R) equipment...
  • Page 83 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-16 MLX-28D The MLX-28D telephone (Figure 3–4) provides the following features: Optional Direct-Line Console (DLC) operation Display (2 lines by 24 characters) 28 line buttons that can be programmed with features 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons...
  • Page 84 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-17 MLX-20L telephones cannot be wall-mounted. When used as a QCC, some restrictions apply. The line buttons are not programmable, and the console cannot have an MFM. Later in this chapter, ‘‘Queued Call Consoles’’...
  • Page 85 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-18 MLX-16DP The MLX-16DP telephone (Figure 3–6) provides the following features: Display (2 lines by 24 characters) 16 line buttons that can be programmed with features 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons Support of PassageWay Direct Connection Solution, version 2.1 or later...
  • Page 86 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-19 MLX-10D The MLX-10D telephone (Figure 3–7) provides the following features: Display (2 lines by 24 characters) 10 line buttons that can be programmed with features 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons MLX-10D telephones can be wall-mounted, but wall-mounting makes the display...
  • Page 87 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-20 MLX-10 The MLX-10 telephone (Figure 3–8) provides the following features: 10 line buttons that can be programmed with features 8 fixed-feature buttons MLX-10 telephones can be wall-mounted.
  • Page 88 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-21 replaces an MLX-10 or MLX-10D telephone, all line and feature buttons must first be removed from the extension by centralized telephone programming, so that “phantom buttons” do not exist for the new telephone.
  • Page 89 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-22 replaces an MLX-10 or MLX-10D telephone, all line and feature buttons must first be removed from the extension by centralized telephone programming, so that “phantom buttons” do not exist for the new telephone.
  • Page 90 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-23 DSS Buttons Page Buttons Message Status Button Figure 3–10. Direct Station Selector Ten fixed-feature buttons with green lights are at the bottom of the DSS. The first three (from left to right) on the top row are Page buttons, which you use to select the range of extension numbers represented by the DSS buttons.
  • Page 91 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-24 NOTE: Extensions may have to be renumbered in order to have all extension numbers appear on the DSS. A fourth button (lower leftmost) is the Message Status button, which changes the mode to and from message status operation.
  • Page 92 Page 3-25 Single-Line Telephones Table 3–3 lists the recommended single-line telephones. Other available single-line telephones are also supported but are not recommended for Release 3.0 or later systems. Contact your Lucent Technologies representative for more information. Table 3–3. Single-Line Telephones Model...
  • Page 93 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-26 programming, but every multiline telephone automatically has two ICOM (Intercom) or three SA (System Access) buttons assigned. Whether your system has ICOM buttons or SA buttons depends on the system’s operating mode (see ‘‘Modes of Operation’’...
  • Page 94 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-27 You can assign any combination of up to 10 ICOM Voice, ICOM Ring, and ICOM Originate Only buttons to each telephone on line buttons 1 through 10. The number of line buttons that you can assign to a telephone is limited only by the number of lines/trunks in the system and the number of buttons available on the telephone.
  • Page 95 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Telephones Page 3-28 Personal Line. Use this button to dedicate the use of a specific outside trunk to one or more telephones in the system. You can use the personal line button to make and receive only outside calls.

  • Page 96: Operator Consoles

    The way that buttons are programmed in Behind Switch mode has many effects on system feature use and host feature use. For details or advice when planning a modification for this mode of operation, consult your Lucent Technologies representative. Also, see Chapter 4, ‘‘Features and...
  • Page 97 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Operator Consoles Page 3-30 Table 3–4. Maximum Number of System Operator Positions Maximum Position Type Type of Telephone Positions MLX-20L MLX-20L MLX-28D BIS-34D, BIS-22, or BIS-22D analog multiline telephone MERLIN II Display Console...
  • Page 98 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Operator Consoles Page 3-31 voice-announced calls. This setting applies to all QCCs in the system. Start. Initiates the call-directing process by putting a caller on hold at the Source button and providing an inside dial tone to the system operator.
  • Page 99 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Operator Consoles Page 3-32 During system programming, you assign certain features and settings to QCC operator extensions. These help determine the types of calls that ring at the extension, which calls get priority, who provides backup when the operator must be away from the phone, and more.
  • Page 100 Digital Signal 1 (DS1) T1 facility provided by the telephone company. The Loop-Start Trunk Adapter, UPAM, and PagePal connect loudspeaker paging systems. The PagePac® Plus loudspeaker paging systems require no system adapter. Installation and operation of these adapters, as well as planning for them, is handled by Lucent Technologies.
  • Page 101 Supplemental alerts (bells, chimes, horns, and strobes) The MFM is shipped with a power supply that supports one MFM and one DSS. When you connect two DSSs to a telephone, ask your Lucent Technologies representative about getting a different power supply. With either type of power unit, the total cord length cannot exceed 50 feet (15 m) from the telephone.
  • Page 102 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Adjuncts Page 3-35 A qualified service technician sets up your MFMs to work with either an adjunct or a supplemental alert. General Purpose Adapter A General Purpose Adapter (GPA) enables you to connect a tip/ring (T/R) device—such as a single-line telephone, modem, or answering machine—to an analog multiline telephone.
  • Page 103 Auto Logout calling group agent spends talking to a caller) The printer should be a 1,200-bpi serial printer set at no parity and one stop bit. For more information, contact your Lucent Technologies representative. Also, a Call Accounting Terminal application is available for tracking and printing reports on telephone charges.
  • Page 104 If a loop-start line jack is used for paging, you cannot use it for outside calls unless you install a PagePac Port Saver. PagePac Plus Loudspeaker Paging System from Lucent Technologies does not require an adapter. The PagePac controller comes equipped with 8 built-in zones, expandable to as many as 48 zones with 16-zone zone expansion modules.
  • Page 105 GPA. Door Phone The Lucent Technologies Door Phone enables you to speak directly over the telephone with people outside your locked business door. When a visitor presses the button on the Door Phone Speaker, it rings a predesignated extension or activates an alert device.
  • Page 106 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Adjuncts Page 3-39 Headpieces Six different headpieces are available as headset components. Each is light, comfortable, and uses a transparent voice tube to eliminate any cumbersome large microphone.

  • Page 107: Applications

    Data/Video Reference. 2. If you are using data or video communications devices with the system, contact your Lucent Technologies representative to find out whether there is an applications note that describes the installation and use of your particular equipment.
  • Page 108 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Adjuncts Page 3-41 Inverse Multiplexors (IMUXs). These devices are used to allow data and video communications over two channels or B-channels of a digital facility. Other Access Devices.
  • Page 109 (ISP), as well as client software for browsing, email, and other applications. NOTE: For more information about installing and using the Pipeline 25-Px from Ascend Communications, Inc., contact your Lucent Technologies representative and request the MERLIN LEGEND Communications System Application Note, The Internet Connection .
  • Page 110 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Adjuncts Page 3-43 Table 3–5. Adjunct Summary Equipment Description Alerts (AC): Can be connected to: Any audible or visual alert that 008 OPT, 016 (Release 4.0 and later), or 012 T/R operates on 20–30 Hz ringing signals;...
  • Page 111 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Components Adjuncts Page 3-44 Table 3–5. Continued Equipment Description Dial Dictation: Can be connected to: A device that requires contact closure LS or GS/LS trunk jack can be used on LS/GS line jack only 008 OPT, 016 (Release 4.0 and later), or 012 T/R with UPAM.
  • Page 112 American Society of Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). Or you can purchase a Magic on Hold system, which does not require you to obtain such a license, from Lucent Technologies. Power-Related Hardware Your Lucent Technologies representative can plan for added power-related hardware to provide your system with additional power and protection from power surges, although most systems do not need extra surge protection.
  • Page 113 (for example, a fax machine, an MFM, or an answering machine). If, after a system is changed, additional power is required for the control unit, your Lucent Technologies representative sees that an auxiliary power unit is installed.
  • Page 114 If the telephone company line protector is properly grounded and bonded to the AC power ground, most lightning damage is prevented. When your system is installed, your Lucent Technologies representative sees that you have the necessary protection. If electrical conditions change, contact your representative and ask for advice.
  • Page 115 An external bell or light can be attached to a console to supplement the button. If this is not enough notice of a system problem, a Lucent Technologies technician can use a loop-start line jack and a UPAM to attach a bell or strobe light to the system.
  • Page 116 System Components Power-Related Hardware Page 3-49 When your system was planned, your Lucent Technologies representative made sure that it had a module to support one or more PFT telephones in case of an emergency. For more information, contact your Lucent Technologies representative.

  • Page 117: Features And Applications

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-1 Features and Applications This chapter offers descriptions of system features and applications that are available to help enhance your system. System features make it possible to customize the system to overall business needs, to the requirements of groups within your organization, and to the day-to-day job functions of individuals.
  • Page 118 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-2 General Systemwide Features. Features and settings that apply to all or most users, for example, One-Touch Hold. These features are set at installation but may need to be changed by you later on.
  • Page 119 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-3 Basic Calling and Answering — Answering calls — Conferencing and joining calls — Dialing and calling — Paging — Putting a call on hold —...
  • Page 120 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-4 Basic Calling and Answering This Feature Finder (Table 4–1) covers features that users and Direct-Line Console (DLC) operators may need for basic calling and answering. Operator-only features are listed in the Operator Feature Finder.
  • Page 121 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-5 Table 4–1. Feature Finder: Basic Calling and Answering Basic Calling and Type PROG Considerations Feature Name Answering Answering calls See the phone number of General MLX display only;...
  • Page 122 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-6 Table 4–1. Continued Basic Calling and Type PROG Considerations Feature Name Answering Answering calls (continued) Answer calls that come to User Forward and Follow Me your extension while you...
  • Page 123 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-7 Table 4–1. Continued Basic Calling and Type PROG Considerations Feature Name Answering Dialing and calling Dial an inside or outside User Not for single-line or Auto Dial...
  • Page 124 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-8 Table 4–1. Continued Basic Calling and Type PROG Considerations Feature Name Answering Dialing and calling (continued) User Make a call outside normal Night Service office hours.
  • Page 125 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-9 Table 4–1. Continued Basic Calling and Type PROG Considerations Feature Name Answering Paging User Page over your company’s Loudspeaker Paging loudspeaker system.

  • Page 126: System Manager's Guide 555

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-10 Table 4–1. Continued Basic Calling and Type PROG Considerations Feature Name Answering Transferring calls Transfer a call to an inside General Different on QCC.
  • Page 127 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-11 Covering Calls and Having Calls Covered The Feature Finder in Table 4–2 covers features that users and Direct-Line Console (DLC) operators may need when they are either covering calls for others or having their calls handled by others.
  • Page 128 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-12 Table 4–2. Feature Finder: Covering Calls and Having Calls Covered Covering Calls and Having Type PROG Considerations Feature Name Calls Covered Covering others’...
  • Page 129 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-13 Table 4–2. Continued Have all your calls covered Primary Coverage by a co-worker. Have your calls ring User CNT used for Coverage immediately at your single-line phones or...
  • Page 130 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-14 Calling Privileges and Restrictions Calling privileges and restrictions are planned and programmed centrally for the extensions in your company, as well as for remote access users. When you add a new extension or make other changes in your system, you may need to add or change calling restrictions.
  • Page 131 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-15 Table 4–3. Feature Finder: Calling Privileges and Restrictions Calling Privileges and Type PROG Considerations Feature Name Restrictions Preventing people from making calls Prevent calls from coming User...
  • Page 132 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-16 Table 4–3. Continued Calling Privileges and Type PROG Considerations Feature Name Restrictions Allowing calls Allow people to use their General Authorization Codes own calling privileges at others’...
  • Page 133 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-17 Customizing Phones The Feature Finder in Table 4–4 describes features that people in your company can use to make their telephones work better for them. A person with an MLX telephone can choose from eight types of rings to distinguish his or her own phone’s ringing from those around them.
  • Page 134 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-18 Table 4–4. Feature Finder: Customizing Phones Customizing Phones Type PROG Considerations Feature Name Give your phone its own User Personalized Ringing distinctive ring.
  • Page 135 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-19 Messaging The system includes a number of messaging features (see Table 4–5) that allow people at your company to let others know when they have called and even leave special messages for co-workers at display telephones.
  • Page 136 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-20 Table 4–5. Feature Finder: Messaging Messaging Type PROG Considerations Feature Name Leaving messages Call and let a co-worker User Not for QCC Leave Message with a display phone know that you have called.
  • Page 137 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-21 Table 4–5. Continued Messaging Type PROG Considerations Feature Name Setting up messaging Change the posted Gener Labeling messages that users can choose from.
  • Page 138 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-22 Timekeeping People at your company can set alarms or reminder calls to let them know when it is time for some event (see Table 4–6).
  • Page 139 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-23 Table 4–7. Feature Finder: System Manager’s Functions and Features System Manager’s Type PROG Considerations Feature Name Functions and Features Group activities Set up a group that shares Group Group Calling...
  • Page 140 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-24 Table 4–7. Continued System Manager’s Type PROG Considerations Feature Name Functions and Features Group activities (continued) Set up as many as 10 Gener Group Calling primary delay...
  • Page 141 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-25 Table 4–7. Continued Copy line assignments, User See System Extension Copy buttons, and features from Programming Line Copy one extension to another. System Manager’s Type PROG Considerations...
  • Page 142 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-26 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Maintenance (continued) For noisy places: turn off User MLX only;...
  • Page 143 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-27 Table 4–7. Continued System Manager’s Type PROG Considerations Feature Name Functions and Features Operators (continued) Prevent DLC operators Opera DLC operators only Hold from accidentally Direct-Line Consoles...
  • Page 144 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-28 Table 4–7. Continued System Manager’s Type PROG Considerations Feature Name Functions and Features Security (continued) Change voice messaging User See guide for VMS Night Service and Night Service passwords frequently.
  • Page 145 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-29 Special Operator and Supervisor Features The Feature Finder in Table 4–8 lists features that are available only to operators. Many of the features listed in other categories are also used by operators, but are not exclusively designed for them.
  • Page 146 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-30 Table 4–8. Feature Finder: Special Operator and Supervisor Features Special Operator and Type PROG Considerations Feature Name Supervisor Features Set others’ phones to ring at Operator DLC operators only Reminder Service...
  • Page 147 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-31 Table 4–8. Continued Special Operator and Type PROG Considerations Feature Name Supervisor Features Call an inside or outside Operator AUTO MLX phones or System Direct Station Selector number with one touch.

  • Page 148: Covering Calls

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-32 Feature Descriptions This section provides more detail about certain groups of related features, so that you can gain additional insight when it is necessary to match features with changing business needs.
  • Page 149 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-33 Sharing Lines The simplest way to cover someone else’s calls is to share a line with him or her. This method is most appropriate in Hybrid/PBX and Behind Switch systems. Listed below are the types of lines that can be shared: Prime Lines (Behind Switch Only).
  • Page 150 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-34 to the forwarded-to extension. If a call is not answered at the forwarding extension (or if, in Release 4.1 and later systems, the sender’s SA or ICOM lines are busy), it then rings at the extension to which forwarding has been programmed.
  • Page 151 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-35 Generally, it is best for callers to receive individual attention. If a sender has Individual Coverage, the receiver can answer with the sender’s name. When someone is receiving calls for a coverage group, however, he or she does not know, when the call rings, who the caller is trying to reach.
  • Page 152 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-36 button at an extension is already set properly when there is a change in Night Service status, the setting remains. (For more information about Night Service, ‘‘Night Service with Outward Restriction’’...
  • Page 153 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-37 It reduces the burden on the operator. It allows the caller to decide whether to leave a message or speak to an operator.
  • Page 154 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-38 Summary Table 4–10 illustrates the various ways that calls can be covered. Table 4–10. Features for Covering Calls Feature Covered by Description Example Follow...
  • Page 155 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-39 Table 4–10. Continued Feature Covered by Description Example Remote Outside A person temporarily forwards A person is working at home Call phone his or her calls to an outside...
  • Page 156 Calling Restrictions If you and your Lucent Technologies representative planned for calling restrictions as part of the initial setup of the system, the settings required for these calling restrictions are already in place. However, you may wish to change these settings or set restrictions and privileges for new users or new lines/trunks.
  • Page 157 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-41 special services from the CO. For example, in many areas a telephone user can dial before a telephone number to disable central office-supplied caller identification at the receiving party’s telephone.
  • Page 158 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-42 Some voice messaging systems (described later in this chapter) permit outcalling . That is, these systems can be programmed to call an outside number to deliver messages or faxes.
  • Page 159 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-43 In Release 3.1 and later systems in Hybrid/PBX mode, remote access users are automatically restricted from making outside calls using the system. See ‘‘Facility Restriction Levels (FRLs)’’...
  • Page 160 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-44 Night Service with Outward Restriction Apply to: Whole system Use with: Night Service Emergency List and Night Service Exclusion List. Includes emergency numbers (including, for example, the number dialed by a HotLine) that can be dialed regardless of restrictions.
  • Page 161 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-45 In conjunction with FRLs assigned to routes, FRLs from 0 to 6 are also assigned to extensions and are used to determine whether callers have permission to use the routes.
  • Page 162 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-46 SECURITYlALERT: The MERLIN LEGEND Communications System ships with ARS activated with all extensions set to Facility Restriction Level 3, allowing all international calling.
  • Page 163 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-47 Authorization codes can be used for call control and call accounting through the Station Message Detail Recording (SMDR) printout. However, if the user enters both an authorization code and an account code, the account code takes precedence and is stored in the SMDR record.
  • Page 164 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-48 central office star codes and the CO issues a second dial tone after a pause, see System Programming for information about including a timed delay that causes the system to prevent the call when digits are entered during the pause.
  • Page 165 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-49 Auto Dial buttons require programmed line buttons but are useful for people who have those buttons available and make many calls to a few numbers.
  • Page 166 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-50 The light on a Calls-In-Queue Alarm button on a phone goes on when too many calls are waiting for the group. In Release 5.0 and later systems, the system manager or calling group supervisor can specify up to three alarm levels to indicate increasing severity.
  • Page 167 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-51 operator position but not included in a Night Service group, Night Service does not affect it. The following types of lines can be assigned to a Night Service group: Analog ground-start and loop-start lines/trunks as well as digital T1 voice operation lines that emulate these types ISDN digital PRI lines that are routed by line appearance...
  • Page 168 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Features Page 4-52 Other Groups Other groups are assigned to enhance the use of specific system features: Pickup groups can be assigned when people need to answer one another’s calls (see ‘‘Pickup’’...
  • Page 169 You can and should see that a barrier code is programmed for each remote access user, who enters that code as a password for access to the system. Your Lucent Technologies representative can help you plan these barrier codes as needed and help you designate an outside trunk for use by people calling in for remote access to the system.
  • Page 170 Form 3f, Automatic Route Selection Tables; and Form 3g, Automatic Route Selection Default and Special Numbers Tables. When you add a line/trunk to your system, this routing may need changes. Consult the Feature Reference, System Programming , and your Lucent Technologies representative for help.
  • Page 171 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Applications Page 4-55 When you add or change extensions in your system, you may also need to change Facility Restriction Levels (FRLs), the calling restriction feature of ARS. This is not difficult, as long as you refer to the FRLs already programmed for facilities on the system.
  • Page 172 The documentation for specific products and services provides the most detail. None of the system guides present full information about the operation and installation of specific applications. (Applications are, however, installed by Lucent Technologies.) Consult your Lucent Technologies representative after you review the system guides. NOTE: There are important differences in how applications function in the system’s different modes of operation (Key, Hybrid/PBX, or Behind...
  • Page 173 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Applications Page 4-57 In Release 5.0 and later systems, the Computer Telephony Integration (CTI) link enables the use of worktop software applications for controlling and monitoring calls.
  • Page 174 System (VMS) module to provide voice messaging interface (VMI) ports. Lucent Technologies Answers incoming calls and plays a menu of Attendant® recorded prompts, then routes calls as prompted by callers. Can route calls to answering or fax machines.
  • Page 175 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Applications Page 4-59 Table 4–12. Continued Category and Name Key H/PBX BS Description Integrated Package Intuity Provides a single interface to the applications AUDIX and allows easy integration of general system Fax Messaging...
  • Page 176 Each of the following VMS applications connects to a special tip/ring (T/R) jack, called a voice messaging interface (VMI) . If you plan to add voice messaging to your system, ask your Lucent Technologies representative to help you plan for VMI ports for your system. (You may already have enough on existing modules.)
  • Page 177 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Applications Page 4-61 Table 4–13 describes the services available by product. Note that MERLIN LEGEND MAIL services apply to MERLIN MAIL as well. Table 4–13.
  • Page 178 Interacts with Night Service feature to provide special after-hours service, for example, directing calls to a specific extension. Also, a night announcement can greet callers after hours. Supports multiple languages. Lucent Technologies Attendant can answer every incoming call or only calls on certain lines/trunks. SECURITYlALERT:...
  • Page 179 Under applicable tariffs, you will be responsible for payment of toll charges. Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access. To reduce the risk of unauthorized access through your Voice Messaging...
  • Page 180 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Features and Applications Applications Page 4-64 A 012 or 016 port (Release 4.0 and later) that is programmed as a generic VMI port or a MERLIN LEGEND MAIL Voice Messaging System port (including the Remote Maintenance Device port) can transfer an outside call to an outside number if the default settings are changed in Release 3.1 and later systems.

  • Page 181: Putting The System To Work

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Page 5-1 Putting the System to Work This chapter provides a variety of sample business scenarios to help you understand your existing system and other configurations you may want to consider in the future.

  • Page 182: Scenario 1: A Small Office

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 1: A Small Office Page 5-2 Scenario 1: A Small Office This scenario describes a private medical practice. The staff includes one physician, a nurse, an office manager, a billing clerk, the operator/receptionist, and an appointments/payments clerk.
  • Page 183 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 1: A Small Office Page 5-3 Table 5–1. Continued Staff Member Needs Billing Clerk Quick dialing of insurance company numbers Operator/ Console with four incoming lines;...
  • Page 184 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 1: A Small Office Page 5-4 FUTURE EXPANSION – EMERGENCY ROOM EXAM EXAM ROOM ROOM SUPPLIES DOCTOR’S SUITE PHYSICAL EXAM DOCTOR’S THERAPY ROOM...
  • Page 185 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 1: A Small Office Page 5-5 Incoming Lines. Four lines associated with the office’s Listed Directory Number, plus a personal line for the physician and a dedicated line for the office manager’s fax machine.

  • Page 186: Scenario 2: A Professional Office

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-6 — For fax machine: No coverage After-Hours Coverage. Night Service feature with Group Assignment to ring in the doctor’s office, nurse’s station, and office manager’s office.
  • Page 187 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-7 The firm plans with these general considerations in mind: A variety of call coverage needs A need to track call costs for client billback Extensive use of on-line databases and the Internet for research, keeping up to date with professional organizations and publications, and electronic...
  • Page 188 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-8 Conference Meeting Bookkeeping Staff Records/Filing Room Room and Accounting Lounge Managing Junior Junior Associate Partner Partner Partner...
  • Page 189 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-9 Executive Staff Table 5–2 describes the needs of the executive staff. Table 5–2. Executive Staff Needs Staff Member Needs Partners...
  • Page 190 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-10 Secretarial Staff Table 5–3 describes the needs of the secretarial staff. Table 5–3. Secretarial Staff Needs Staff Member Needs Partners’...
  • Page 191 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-11 Administrative/Support Staff Table 5–4 describes the needs of the administrative/support staff. Table 5–4. Administrative/Support Staff Needs Staff Member Needs Paralegals...
  • Page 192 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-12 Other Needs Table 5–5 describes some of the miscellaneous needs of the office. Table 5–5. Other Needs Extension Needs...
  • Page 193 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-13 analog equipment (fax machines and modems) is restricted to speeds no higher than this. Equipment.
  • Page 194 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-14 Dialing Features. System Directory or System Speed Dial codes for all users and devices; Personal Directories for operator, partners, and office manager;...
  • Page 195 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-15 Terminal adapters for high-speed 64-kbps data communications by fax, or Ascend Communications, Inc. Pipeline 25-Px access devices for 128-kbps Internet access (outgoing calls only) PictureTel videoconferencing system for use by partners and associates in meeting with key clients...
  • Page 196 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-16 Conference Meeting Bookkeeping Staff Records/Filing Room Room and Accounting (4) Lounge Managing Junior Junior Associate Partner Partner...
  • Page 197 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-17 Table 5–6. Law Firm Call Coverage and Call-Handling Staff Member Needs Feature/Application Partners Never answer phone calls; all calls System Access (SA) button(s) answered by their executive programmed for Send Ring...
  • Page 198 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-18 Table 5–6. Continued Staff Member Needs Feature/Application Paralegals If a paralegal is not available, Delayed Call Forwarding (Release another paralegal takes the call.
  • Page 199 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-19 Table 5–6. Continued Staff Member Needs Feature/Application Office/ If manager is not available, voice Coverage by voice mail system and System mail answers.
  • Page 200 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-20 Conference Meeting Bookkeeping Staff Records/Filing Room Room and Accounting Lounge Managing Junior Junior Associate Partner Partner Partner...
  • Page 201 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 2: A Professional Office Page 5-21 Calling Restrictions The following system features and applications handle calling restrictions requirements (see Table 5–7): Automatic Route Selection (ARS) with appropriate Facility Restriction Levels (FRLs) for each extension, and time-of-day routing (day or night)

  • Page 202: Scenario 3: A Dual-Location Company

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 3: A Dual-Location Company Page 5-22 SECURITYlALERT: The MERLIN LEGEND Communications System ships with ARS activated and all extensions set to Facility Restriction Level 3, allowing all international calling.
  • Page 203 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 3: A Dual-Location Company Page 5-23 Headquarters (East Coast) Chief VP Sales/ VP Product Chief Operating Financial Marketing Design Officer President Officer Equipment...
  • Page 204 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 3: A Dual-Location Company Page 5-24 General Needs The company has several broad areas of concern: Connectivity Cost-effective calling Customer service Toll fraud and calling restrictions In addition, the company would like to provide these features to all or most telephone users:...
  • Page 205 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 3: A Dual-Location Company Page 5-25 To simplify cost accounting and make outcalling more cost-effective, field representatives access the West coast system remotely, then use the system to dial out to customers or make tie-trunk calls to headquarters.
  • Page 206 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 3: A Dual-Location Company Page 5-26 Table 5–8. Work Group Needs Work Group Needs President and Ability to meet frequently, face to face, without incurring travel costs vice-presidents, W.
  • Page 207 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 3: A Dual-Location Company Page 5-27 Table 5–8. Continued Work Group Needs Order-Takers and Stringent calling restrictions for all agents except those allowed to use Customer Service WATS services.
  • Page 208 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 3: A Dual-Location Company Page 5-28 Table 5–9. Continued Work Group Needs System Manager/MIS Ability to manage two systems using computers Manager Ability to manage one system remotely Ability to generate reports about phone usage, call traffic, and...
  • Page 209 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 3: A Dual-Location Company Page 5-29 Order-takers and customer service staffers use a different T1 facility, which is programmed for the PRI access arrangement. This provides call routing by dial plan for DID-like functionality and allows them to take advantage of Caller ID services that the company subscribes to from network service providers.
  • Page 210 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 3: A Dual-Location Company Page 5-30 People in both locations use these features: Covering Calls. Calls are covered using SSA buttons, call coverage features (Cover buttons), Call Forwarding, and Group Pickup.
  • Page 211 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 3: A Dual-Location Company Page 5-31 Five delay announcement devices (Release 5.0 and later systems) are attached to play messages for customers calling both groups. Four primary delay announcement devices play an announcement for callers;...
  • Page 212 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Scenario 3: A Dual-Location Company Page 5-32 Sales Group. Remote Access passwords (barrier codes) help ensure that field representatives, not hackers, are able to first access the system and then call out;...

  • Page 213: Optimizing Your System

    They are highlighted here because they can significantly enhance your system. For more information about any of these products and features, see the Feature Reference or contact your Lucent Technologies representative for additional guides or applications notes. NOTE: The Data/Video Reference includes additional information about videoconferencing, Internet access, and other data communications support.
  • Page 214 MLX jack and the system’s 2B Data feature. Older group systems that support a V.35 interface may also have built-in data communications devices; if not, they require two Lucent Technologies-certified ISDN terminal adapters, or an inverse multiplexor and two MLX ports. V.35 systems use two adjunct extension numbers.
  • Page 215 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Optimizing Your System Page 5-35 NOTE: A DLC only passes calling party information when it is not one of the extensions using a CTI application. For details, see the Feature Reference. Incoming/Outgoing Client Desktop Calls...
  • Page 216 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Optimizing Your System Page 5-36 System Requirements A CTI link requires the following equipment and software: MERLIN LEGEND Communications System Release 5.0 or later, in Hybrid/PBX mode A standalone LAN telephony server with an Intel®...
  • Page 217 PC and the system through an MLX-28D, MLX-20L, MLX-16DP, or MLX-10DP telephone. The applications include: Lucent Technologies Call. A cardfile that enables you to maintain information such as names, addresses, and telephone numbers. You specify the information you want to store. You can place a call directly from the PC and keep a log of all calls that are made.
  • Page 218 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Putting the System to Work Optimizing Your System Page 5-38 Using Caller ID, you can also integrate the calling party information with various applications that your business uses. For example, you can quickly identify the caller, then access and display his or her account information from your computer database while you are on the call.

  • Page 219: Managing The System

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Page 6-1 Managing the System This chapter helps you complete the most common system management tasks. It includes some background on the types of programming and how to access them, and then provides task descriptions and procedures.

  • Page 220: Using The Task Descriptions

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Using the Task Descriptions Page 6-2 Using the Task Descriptions Each task description contains the following information: A brief description of the task Guidelines for planning the change A task checklist that includes references to other system reference guides for additional information, if needed...

  • Page 221: Using The Programming Procedures

    Using the Programming Procedures Page 6-3 For information about the planning forms, see System Planning. If you don’t have this guide, contact your Lucent Technologies representative. For information about the features, including important feature interactions, see the Feature Reference. For more detailed programming information and instructions, see Chapter 3, “Common Administrative Procedures,”...
  • Page 222 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Using the Programming Procedures Page 6-4 Console/Display Instructions Additional Information Select the line button to which you want to assign the feature.   = extension entered in Step 2 xxxx Select Button:...

  • Page 223: Introduction To System Programming

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Introduction to System Programming Page 6-5 The summary programming procedures describe steps for both the console and the PC. You should use the appropriate procedure. The format is as follows: Console Procedure More Dial calling group...
  • Page 224 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Introduction to System Programming Page 6-6 — PC with System Programming and Maintenance (SPM) Software. A PC directly connected through its serial port to the lower RS-232 port on the control unit’s processor module, or a PC dialing into the system through a modem either locally or remotely.
  • Page 225 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Introduction to System Programming Page 6-7 Your system information appears in System Set-up place of xxxx Review and Exit Size: xxxx Type: xxxx Operator: xxxx xxxx xxxx xxxx xxxx xxxx Exit...
  • Page 226 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Introduction to System Programming Page 6-8 on the console or next to on the PC).You can use the Inspect feature Enter to view, verify, or check the entries you save: press the Inspct fixed display button on the console or press on the PC.
  • Page 227 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Introduction to System Programming Page 6-9 Table 6–2. System Programming Menu Options Option Description Set system operating conditions. System Select the system numbering plan and/or reassign extension numbers SysRenumber with 1- to 4-digit numbers.
  • Page 228 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Introduction to System Programming Page 6-10 For quick reference, Table 6–3 shows the PC keys that correspond to the screen key selections on most screens. These PC keys do not appear on the console display screen.
  • Page 229 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Introduction to System Programming Page 6-11 Table 6–3. Continued Display/Key Function Complete a procedure. In a few cases, you return to the System Programming menu when you select .
  • Page 230 Identify loudspeaker paging extension Idle instant of programming. jack. Assign trunks to pools. Assign incoming or outgoing DID or tie trunk type (Lucent Technologies only). Specify tie trunk direction (Lucent Technologies only). Specify tie trunk E&M signal (Lucent Technologies only). 100D Only the 100D module is idle.

  • Page 231: Programming From The Console

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Programming from the Console Page 6-13 Forced Idle Reminder Tones The forced idle reminder tone is a high-low “doorphone” tone that sounds under the following circumstances: At the extension, to remind the user that the system or the extension is in the forced idle state...
  • Page 232 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Programming from the Console Page 6-14 Display Buttons DSS Light Direct Station Selector Handset Display Screen (DSS) More Home Menu Inspct Button Labeling MLX-20L Cards (2) Line Buttons (20)
  • Page 233 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Programming from the Console Page 6-15 Fixed Display Buttons. The top two buttons in each column have the same labels and functions regardless of the screen display: —...
  • Page 234 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Programming from the Console Page 6-16 5 / 25 10 / 30 1O 30 50 70 20 40 60 80 5 25 45 65 15 35 55 75 14 / 34 4 / 24...

  • Page 235: Exiting System Programming

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Programming from the Console Page 6-17 The middle column, “Additional Information,” contains explanatory information if necessary. The System Programming menu in Step is described in ‘‘System Programming Menu’’...

  • Page 236: Programming From A Pc With Spm

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Programming from a PC with SPM Page 6-18 Table 6–5. Exiting System Programming To return to: On the console press: On the PC press: Previous menu Exit (or, in some...
  • Page 237 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Programming from a PC with SPM Page 6-19 Types of PC Connections There are three ways to connect the PC to the control unit: Direct Local Connection.
  • Page 238 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Programming from a PC with SPM Page 6-20 Console/Display Instructions Additional Information If the PC does not have a hard disk, insert the SPM diskette into Drive A.   and press Type...
  • Page 239 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Programming from a PC with SPM Page 6-21 With a Local or Remote Modem Connection The method you use to access SPM by modem depends on whether you are programming on site (locally) or from a remote location.
  • Page 240 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Programming from a PC with SPM Page 6-22 To access SPM through a local or remote modem connection, follow the steps below. For more information about the procedure format, see ‘‘Using the Programming Procedures’’...

  • Page 241: Centralized Telephone Programming

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Centralized Telephone Programming Page 6-23 NOTE: The function keys shown on either side of the display are included here for quick reference. On the PC screen, these do not look like actual keys. Perform the procedures contained in the task descriptions later in this chapter.
  • Page 242 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Centralized Telephone Programming Page 6-24 Console/Display Instructions Additional Information Go to the second screen of the System Programming menu.   Press More. …...
  • Page 243 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Centralized Telephone Programming Page 6-25 next section. For detailed information about the List Feature option, see Chapter 5 in System Programming. Guidelines for Programming Extensions Review the items below before you begin to program extensions.
  • Page 244 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Centralized Telephone Programming Page 6-26 NOTES: If you are programming buttons at an extension with an MLX-16DP, MLX-5D, or MLX-5 telephone, keep the following in mind: The system recognizes the MLX-16DP as an MLX-28D.
  • Page 245 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Centralized Telephone Programming Page 6-27 Console/Display Instructions Additional Information Specify the extension you want to program.   Ã Dial or type: Centralized Programming: Extension number: [ nnnn ] Enter extension Slot and port number: *[ sspp ]...
  • Page 246 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Centralized Telephone Programming Page 6-28 Console/Display Instructions Additional Information Program the feature(s).   = current programming of button **** **** selected in Step (Line , voice, Press HOME to Exit...
  • Page 247 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Centralized Telephone Programming Page 6-29 Table 6–6. Features That Can Be Copied: All Telephones Analog and Analog Telephones Telephones Feature Telephones Only Only Account Code Entry Authorization Code Auto Answer All...
  • Page 248 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Centralized Telephone Programming Page 6-30 Analog and Analog Telephones Telephones Feature Telephones Only Only Pickup: Line Posted Message Privacy Recall Reminder Service: Set Reminder Service: Cancel Return Call Saved Number Dial*...
  • Page 249 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Centralized Telephone Programming Page 6-31 Console/Display Instructions Additional Information Select Copy Extension.   Centralized Programming: Make a selection Program Ext Copy Ext Exit Enter Specify the number of the extension from which you want to copy programming...
  • Page 250 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Centralized Telephone Programming Page 6-32 Console/Display Instructions Additional Information Either continue to copy line assignments and programmed features from the   copy extension shown to another extension or go to Step 7. Select ) to continue copying Enter...

  • Page 251: Using Reports

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Using Reports Page 6-33 Console Procedures To copy to a single extension: Dial copy from Extensions Line Copy Single ext. no. Dial copy to ext. no. Enter Enter Exit...
  • Page 252 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Using Reports Page 6-34 — Each report — All report options System Set Up (System Information Report) System Dial Plan — Pools — Telephone Paging Zones —...
  • Page 253 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Using Reports Page 6-35 Allowed Lists Assigned to Extensions Disallowed Lists Disallowed Lists Assigned to Extensions Automatic Route Selection Tables Extension Directory System Directory Group Page Extension Information Group Coverage...
  • Page 254 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Using Reports Page 6-36 NOTES: 1. If you select the option, the reports take several minutes to print. You may want to schedule use of the printer during off-peak hours. 2.

  • Page 255: Setting System Date And/Or Time

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Setting System Date and/or Time Page 6-37 NOTE: The Extension Information report incorrectly lists MLX-16DP telephones as MLX-28D telephones. In releases prior to 5.0, MLX-5D and MLX-5 telephones are listed as MLX-10D and MLX-10 telephones, respectively.

  • Page 256: Backing Up The System

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Backing Up the System Page 6-38 Programming Instructions Console Procedure Drop Dial current date or System Date Time time Enter Exit PC Procedure Type current date or time Backing Up the System...

  • Page 257: Adding An Extension

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Adding an Extension Page 6-39 Open the System Programming menu from the console or a PC with SPM. Program the change(s), following the instructions for “Backup” in the “Memory Card”...
  • Page 258 NOTE: If there are no spare jacks, you must add a module to the control unit before you can add an extension. Contact your Lucent Technologies representative. Make decisions about which features and buttons to assign to this extension as described in the planning guidelines above.

  • Page 259: Moving An Extension

    Planning Guidelines There are three ways to move an extension: Call Lucent Technologies at 1 800 247-7000. They can arrange for a Lucent Technologies technician to do it for you at your site. If you have remote maintenance and administration as part of your maintenance contract, call the Lucent Technologies Helpline at 1 800 628-2888.

  • Page 260: Removing An Extension

    Follow the procedure in this section. If the extension is not wired or is wired but not connected to the system, or if you are not sure, you must call Lucent Technologies at 1 800 247-7000 to arrange for this to be checked or completed.
  • Page 261 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Removing an Extension Page 6-43 Planning Guidelines When you remove an extension, you need to remove it from any groups and lists to which it is assigned, for example, Allowed Lists, calling restrictions, Coverage, calling group, Pickup group, paging group, and/or Night Service.
  • Page 262 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Removing an Extension Page 6-44 If the telephone requires a dedicated voice or voice pair of extension jacks to provide the Voice Announce to Busy feature, or to provide voice and data features, remove them from the system as such by following the instructions in “Analog Multiline Telephones with Voice Announce to Busy”...

  • Page 263: Assigning A Hotline Extension

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Assigning a HotLine Extension Page 6-45 Assigning a HotLine Extension Available in Release 5.0 and later systems for Hybrid/PBX, Key, and Behind Switch systems, the HotLine feature allows a system manager to assign single-line telephones as HotLines.

  • Page 264: Changing Calling Restrictions

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Calling Restrictions Page 6-46 Task List: Assigning a HotLine Extension Assemble any required system planning forms, for example, System Form 4f, Tip/Ring Equipment. Open the System Programming menu from the console or a PC with SPM.
  • Page 265 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Calling Restrictions Page 6-47 In Release 3.1 and later systems, checking for calling restrictions is reset after entered star codes pass those restrictions (in some areas, star codes are provided by the central office to allow the use of special features available from the local telephone company).

  • Page 266: Changing Trunk-To-Trunk Transfer Status

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Trunk-to-Trunk Transfer Status Page 6-48 Program the change(s), following the instructions for “Call Restrictions” in the “Optional Telephone Features” section of System Programming , Chapter 3, or the summary programming instructions below.
  • Page 267 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Trunk-to-Trunk Transfer Status Page 6-49 Task List: Changing Trunk-to-Trunk Transfer Status Obtain the following forms, as appropriate: — Form 4b, Analog Multiline Telephone —...

  • Page 268: Changing Coverage Delay Options

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Coverage Delay Options Page 6-50 Changing Coverage Delay Options Prior to Release 4.1, system managers used system programming to specify systemwide coverage delays. In Release 4.1 and later systems, these settings are replaced by ring delay settings for each extension.
  • Page 269 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Coverage Delay Options Page 6-51 Table 6–8. Ring Delays Affecting Coverage Factory Timer Setting Range Description Coverage Delay 3 rings 1–9 rings Release 4.0 and prior systems, set systemwide.
  • Page 270 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Coverage Delay Options Page 6-52 Table 6–8. Continued Factory Timer Setting Range Description Secondary Cover 2 rings 1–6 rings Release 4.1 and later systems, programmable for Ring Delay each extension.
  • Page 271 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Coverage Delay Options Page 6-53 Table 6–9. Group Coverage Call Delivery Rules (Release 4.1 and Later Systems) Sender Primary Coverage Secondary Coverage Sent to Group Receiver Type Status...
  • Page 272 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Coverage Delay Options Page 6-54 Planning Guidelines When you plan cover delays, consider whether the sender is part of a coverage group or not. If the sender is covered by only individuals, delays are fairly easy to plan, depending on whether the sender never plans to answer calls or plans to answer them when he or she is at the extension.
  • Page 273 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Coverage Delay Options Page 6-55 Program the change(s), following the instructions for “Coverage Delays” in the “Telephones” section of System Programming , Chapter 3, or the summary programming instructions below.

  • Page 274: Adding/Removing A Line

    Contact your central office (CO) to obtain a new line or to disconnect a line. If you are adding a line/trunk, call Lucent Technologies 1 800 247-7000 to arrange for a Lucent Technologies technician to connect the line to the system and set it up (charges may apply).

  • Page 275: Adding A Dlc Operator Position

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Adding a DLC Operator Position Page 6-57 Adding a DLC Operator Position Use this procedure to add a DLC operator position to either an MLX or an analog multiline extension module.
  • Page 276 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Adding a DLC Operator Position Page 6-58 The procedure to add an operator position involves several tasks that require decisions, for example, assigning features like calling restrictions, Coverage, calling group, Pickup group, paging group, Night Service, Forced Account Code Entry, and Remote Call Forwarding.
  • Page 277 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Adding a DLC Operator Position Page 6-59 Assign the jack, following the instructions for “DLC Operator Positions” in the “System Operator Positions” section of System Programming , Chapter 3, or the summary programming instructions below.

  • Page 278: Adding A Qcc Operator Position

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Adding a QCC Operator Position Page 6-60 Assign other buttons, for example, Night Service, Send/Remove Message, Camp-On, headset, Auto Dial, Forward, Pickup, or Group Pickup, following instructions in Chapter 5, “Centralized Telephone Programming,”...
  • Page 279 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Adding a QCC Operator Position Page 6-61 Table 6–11. Maximum Number of Operator Positions Maximum Position Type Type of Telephone Positions MLX-20L MLX-20L MLX-28D BIS-34D, BIS-22, or BIS-22D analog multiline telephone...
  • Page 280 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Adding a QCC Operator Position Page 6-62 If necessary, read “Queued Call Console” in the Feature Reference for detailed information about QCC consoles. Check Form 2a for available operator-position jacks;...

  • Page 281: Adding Operator Features

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Adding Operator Features Page 6-63 Adding Operator Features Use this procedure to add the following operator features (available in Hybrid/PBX mode only): For DLC and QCC: Operator Hold Timer For DLC only: DLC Operator Automatic Hold For QCC only: —...
  • Page 282 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Adding Operator Features Page 6-64 QCC Operator Voice Announce to Disable, Enable Busy (Release 4.0 and later only) Call Type Queue Priority Level 1 to 7 Message Center Operation QCC extension numbers...

  • Page 283: Connecting Auxiliary Equipment

    [such as the American Society of Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI)]. Magic on Hold requires no such license and can be purchased from your Lucent Technologies representative. Only one Music On Hold line/trunk jack is allowed per system.
  • Page 284 (such as the ASCAP or BMI). Magic on Hold requires no such license and can be purchased from your Lucent Technologies representative. A maximum of three single-zone or multizone loudspeaker paging systems can be connected to the system.
  • Page 285 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Connecting Auxiliary Equipment Page 6-67 For Voice Messaging System and Automated Attendant The number of rings cannot be programmed for individual voice messaging systems;...

  • Page 286: Changing Calling Group Assignments

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Calling Group Assignments Page 6-68 For a voice messaging system and auto attendant: Console Procedure Drop Dial no. of AuxEquip VMS/AA TransferRtn rings Drop Dial no.

  • Page 287: Revising Allowed Lists

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Revising Allowed Lists Page 6-69 NOTE: To assign an extension to a new calling group, you must remove it from its old group before programming the new assignment. Valid Entries Extension numbers Task List: Changing Calling Group Assignments...
  • Page 288 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Revising Allowed Lists Page 6-70 Planning Guidelines Revising Allowed Lists may affect other features, including Auto Dial, Automatic Route Selection (ARS), calling restrictions, Conference, Directories, Forward and Follow Me, Night Service, personal lines, Remote Access, Speed Dial, and Toll Type.

  • Page 289: Assigning Allowed Lists To Extensions

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Assigning Allowed Lists to Extensions Page 6-71 8 lists for each telephone NOTE: If you program as the first digit of a list entry, any toll restriction assigned to the extension is removed for calls that can be placed by a toll operator.

  • Page 290: Revising Disallowed Lists

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Revising Disallowed Lists Page 6-72 Valid Entries 0 to 7 Task List: Assigning Allowed Lists to Telephones6 Obtain Form 6e, Allowed Lists and, as appropriate, the form(s) for individual telephones: Forms 4b, 4d, 4e, 4f, 5a, 5b, or 5c.
  • Page 291 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Revising Disallowed Lists Page 6-73 routing calls. Star codes are provided by the central office (CO) to allow the use of special features (for example, in many areas *70 turns off a call-waiting feature provided by the central office).
  • Page 292 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Revising Disallowed Lists Page 6-74 Valid Entries 11 digits for each number (+ wildcard Pause character, entered by pressing the Hold button) Asterisk (*) or star or 11 (Release 3.1 and later systems only) a maximum of one leading star code in each entry 10 numbers for each list (numbered 0 through 9) 8 lists for each system (numbered 0 through 7)

  • Page 293: Assigning Disallowed Lists To Extensions

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Assigning Disallowed Lists to Extensions Page 6-75 Task List: Changing Disallowed Lists Obtain Form 6f, Disallowed Lists and, as appropriate, the form(s) for individual telephones: Forms 4b, 4d, 4e, 4f, 5a, 5b, or 5c.

  • Page 294: Obtain Form 6F, Disallowed Lists And, As Appropriate, The Form(S) For Individual Telephones: Forms 4B, 4D, 4E, 4F, 5A, 5B, Or 5C

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Group Coverage Assignments Page 6-76 Task List: Assigning Disallowed Lists to Extensions Obtain Form 6f, Disallowed Lists and, as appropriate, the form(s) for individual telephones: Forms 4b, 4d, 4e, 4f, 5a, 5b, or 5c.
  • Page 295 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Group Coverage Assignments Page 6-77 Planning Guidelines Changing Group Coverage assignments can affect other features, including Account Code Entry, Auto Answer All, Auto Answer Intercom, Automatic Line Selection, Barge-In, Callback, calling restrictions, Call Waiting, Camp-On, Conference, Direct Station Selector, Do Not Disturb, Forward and Follow Me, Group Calling, Hold, Park, personal lines, Pickup, pools, Recall, Reminder...

  • Page 296: Revising Night Service With Group Assignment

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Revising Night Service with Group Assignment Page 6-78 Task List: Changing Group Coverage Assignments Obtain Form 7c, Group Coverage. If necessary, read “Coverage” in the Feature Reference for detailed information about this feature.
  • Page 297 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Revising Night Service with Group Assignment Page 6-79 to be assigned to the Night Service group operator’s extension, nor are all lines assigned to an operator position automatically assigned to that operator’s Night Service group.

  • Page 298: Revising Night Service With Coverage Control

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Revising Night Service with Coverage Control Page 6-80 Programming Instructions Console Procedures To assign a calling group to a Night Service group: Dial NightSrvce GroupAssign Calling Group...
  • Page 299 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Revising Night Service with Coverage Control Page 6-81 When Night Service is turned off and normal operation is resumed, all Coverage VMS Off buttons are activated. Calls follow normal coverage patterns for business-hours operation.

  • Page 300: Planning Guidelines

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Extension Directory Labels Page 6-82 Programming Instructions Console Procedure To enable or disable Night Service with Coverage Control: NightSrvce Cover Control Enable Disable Enter Exit...

  • Page 301: Summary Programming Instructions Below

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Trunk Labels Page 6-83 Task List: Changing Extension Directory Labels Obtain Form 2a, System Numbering: Extension Jacks. If necessary, read “Labeling” in the Feature Reference for detailed information about this feature.

  • Page 302: Changing Posted Message Labels

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Posted Message Labels Page 6-84 Labels can contain capital letters, numbers, and eight types of characters: ampersands (&), dashes (-), spaces, periods (.), commas (,), apostrophes (‘), stars (*), and pound signs (#).
  • Page 303 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Posted Message Labels Page 6-85 Planning Guidelines Messages 2 through 20 can be changed through programming. Message 1, DO NOT DISTURB, cannot be changed. Valid Entries 1 to 20 Each posted message can have a maximum of 16 characters.

  • Page 304: Changing Calling Group Labels

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing Calling Group Labels Page 6-86 Changing Calling Group Labels Use this procedure to change alphanumeric system labels for display telephone users to identify calling groups. To program on the system programming console: Use the buttons next to the display and line/feature buttons to specify alphanumeric characters and punctuation for labels.

  • Page 305: Changing System Directory Labels

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Changing System Directory Labels Page 6-87 Programming Instructions Console Procedure More Dial calling group Labeling Grp Calling ext. no. Drop Enter label Enter Enter Exit PC Procedure...

  • Page 306: Adding A Cti Link

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Adding a CTI Link Page 6-88 Program the change(s), following the instructions for “System Speed Dial Directory” in the “Labeling” section of System Programming , Chapter 3, or the summary programming instructions below.
  • Page 307 (System Programming and Maintenance) software to perform the programming. CAUTION: The Maintenance procedures outlined below are normally reserved for Lucent Technologies technicians only. Do not use the Maintenance menu except as outlined below, unless you are instructed to do so by a Lucent Technologies representative.
  • Page 308 Busying-Out and Restoring the MLX Module In order to add or remove a CTI link, you must use maintenance procedures, normally reserved for Lucent Technologies technicians, to terminate service on the MLX 408 line/trunk and extension module or the MLX 008 extension module where the CTI link is being added or removed.
  • Page 309 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Adding a CTI Link Page 6-91 To busy-out and then restore the MLX module, follow the steps below: Use one of the following procedures. Note that you select the Maintenance option from the Main menu, not the System Programming menu.

  • Page 310: Removing A Cti Link

    Module’’, to restore service on the module where the CTI link is located. When you have finished, file Form 2a with the rest of the planning forms. To install the server-related hardware associated with the link, contact your Lucent Technologies representative. Programming Instructions Console Procedure Dial ext. no.

  • Page 311: Programming Instructions

    Removing a CTI Link Page 6-93 When you have finished, file Form 2a with the rest of the planning forms. To remove the server-related hardware associated with the link, contact your Lucent Technologies representative. Programming Instructions Console Procedure AuxEquip CTI Link...
  • Page 312 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Managing the System Removing a CTI Link Page 6-94...

  • Page 313: Learning More

    It helps you to determine which guide contains the information you need and how to find it in that guide. Additional materials may have become available since this book was printed. If you don’t find what you need here, contact your Lucent Technologies representative. Guides There are two types of guides: System Reference Guides.
  • Page 314 Components’’ for general descriptions. For more detailed information about newer hardware components, contact your Lucent Technologies representative. For general information about applications, disregard the Equipment and Operations Reference and consult the Feature Reference instead. For ordering information, contact your Lucent Technologies representative.
  • Page 315 Feedback Form to submit your comments on the guide to Lucent Technologies. NOTE: We urge you to complete the Feedback Form and send in your comments. The writers at Lucent Technologies need your suggestions.
  • Page 316 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Learning More Guides Page 7-4 Main Table of Contents. A list of the chapters and their primary topics, a list of figures, and a list of tables. (Use the tabs to get to chapters quickly.) Glossary.
  • Page 317 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Learning More Guides Page 7-5 System Renumbering (a programming procedure for changing extension and/or line numbers) Touch-Tone or Rotary Signaling (information about supporting the two types of telephone signaling on the system) Videoconferencing Contents and Organization The Feature Reference does not have chapters.
  • Page 318 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Learning More Guides Page 7-6 Considerations and Constraints. An explanation of exceptions and unusual conditions pertaining to the feature. This section can help you troubleshoot a problem with the feature. Mode Differences.
  • Page 319 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Learning More Guides Page 7-7 products. This section is helpful both to people who have used early releases of the system as well as to those who are accustomed to other communications systems.
  • Page 320 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Learning More Guides Page 7-8 Programming Procedures (Chapter 4). Provides each system programming procedure not covered in Chapter 3. The procedures appear in the same order as they do in the menus themselves. Use this in conjunction with the Appendix B flowchart or the annotated menus in the first chapter.
  • Page 321 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Learning More Guides Page 7-9 In Chapter 1, a quick reference to the system programming menus, presented in the order in which they appear in the system, and annotated so that you can find out what they do.
  • Page 322 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Learning More Guides Page 7-10 The following is a list of all the user and operator guides for the system: MLX-5D, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, and MLX-28D Display Telephones User’s Guide (comes with MLX display telephones) MLX-5 and MLX-10 Nondisplay Telephone User’s Guide (comes with MLX-10 and MLX-5 nondisplay telephones)
  • Page 323 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Learning More Guides Page 7-11 A section containing step-by-step instructions for messaging features A general description showing the standard steps for using a feature and a list of features with their feature codes In alphabetical order, descriptions of and step-by-step instructions for most or all the features available for the telephone or operator position.

  • Page 324: System Guides Information Finder

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Learning More System Guides Information Finder Page 7-12 Data/Video Reference describes data communications in general, the different types of data and video workstations, and the features used in data communications.
  • Page 325 Reports offering details about a feature as it is used on your system and Appendix F. System Programming , Appendix F Changing Automatic Route Selection (ARS) Consult your Lucent Technologies representative and see System Programming, Chapter 4. Feature Reference . See “Automatic Route Selection.”...
  • Page 326 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Learning More System Guides Information Finder Page 7-14 Table 7–2. Continued To learn about. . . Check this guide. . . Planning and Programming Features Feature factory settings Feature Reference .
  • Page 327 Changing the language in which reports are printed Getting reports System Programming , Chapter 3 Setting up your system to work with the Consult your Lucent Technologies Integrated Administration feature of the representative and see System Integrated Solutions application Programming , Chapter 4, and Feature...
  • Page 328 Information Finder: Programming To learn about. . . Check this guide. . . Systemwide Basics Changing the system’s mode of operation Consult your Lucent Technologies representative and System Programming , Chapter 4 Changing the system programming position System Programming , Chapter 3...
  • Page 329 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Learning More System Guides Information Finder Page 7-17 Table 7–3. Continued To learn about. . . Check this guide. . . Extension Features and Buttons (continued) Which system planning forms to change Feature Reference , Appendix B when you modify or add features...
  • Page 330 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Learning More System Guides Information Finder Page 7-18 Table 7–3. Continued To learn about. . . Check this guide. . . Group Features and Buttons (continued) Changing the delay before a call coming to a System Programming , Chapter 3 member of a coverage group is covered...
  • Page 331 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Learning More System Guides Information Finder Page 7-19 Table 7–3. Continued To learn about. . . Check this guide. . . Operators (continued) Allowing QCC operators to make System Programming , Chapter 3 voice-announced calls Feature Reference .
  • Page 332 Feature Reference . See “Automatic Route Selection.” Changing settings for DID or tie lines Consult your Lucent Technologies representative. Assigning trunks to pools System Programming , Chapter 4 Feature Reference . See “Pools.” For more information about training, contact your Lucent Technologies representative.

  • Page 333: Troubleshooting The System

    If you must check something on the control unit, proceed with caution. Avoid standing on a box or chair to reach the unit if it is installed out of easy reach. If you do not have a stable ladder or other proper equipment, do not proceed; wait for the Lucent Technologies technician.

  • Page 334: All Phones Are Dead (No Dial Tone Or Lights)

    Check the circuit breaker or call an electrician. If the appliance works, the wiring may be faulty elsewhere in the system. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 335: Some Phones Are Dead (No Dial Tone Or Lights)

    If the phones now have dial tone and lights, there may be a problem with the system wiring or the control unit associated with the faulty phone(s). Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
  • Page 336 If the original telephone still does not receive dial tone and its lights do not function, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 337: Difficulty Making Outside Calls

    If the telephones are all connected to one module, there may be a problem with the module. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the dead telephones are connected to modules that also connect working telephones, test the jacks on the modules.
  • Page 338 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Troubleshooting the System Difficulty Making Outside Calls Page 8-6 Possible Cause 2: If the system (Hybrid/PBX mode) uses pool dial-out codes, the extension may be restricted from dialing the pool dial-out code. What to do: Use system programming to find out whether the pool dial-out code has been assigned for the extension (see Chapter 3 in System Programming ).
  • Page 339 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Troubleshooting the System Difficulty Making Outside Calls Page 8-7 Possible Cause 5: Night Service with Outward Restriction is activated. What to do: Check to see whether Night Service with Outward Restriction is activated by checking the light next to the Night Service button on the operator’s console.

  • Page 340: Phone Does Not Ring

    If the original telephone still cannot make outside calls, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the replacement telephone cannot make outside calls, there may be a problem with the system wiring or the control unit.
  • Page 341 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Troubleshooting the System Phone Does Not Ring Page 8-9 At an MLX or analog multiline telephone with a programmed Forward button, deactivate the feature and turn the light off by pressing the button (if the green light is on, indicating that the feature is active).
  • Page 342 If the telephone works, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the telephone still does not work, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 343: Dlc Console Not Ringing For Incoming Calls

    If the original telephone still does not ring for incoming calls, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the replacement telephone does not ring for incoming calls, there may be a problem with the system wiring or the control unit.

  • Page 344: Qcc Console Not Ringing For Incoming Calls

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Troubleshooting the System QCC Console Not Ringing for Incoming Calls Page 8-12 QCC Console Not Ringing for Incoming Calls Possible Cause 1: The lines are not assigned to the QCC queue. What to do: Use system programming to assign the lines to the QCC queue (see “QCC Operator to Receive Calls”...

  • Page 345: Single-Line Phones Ring Back After Completed Call

    If only one MLX-20L is available, plug that telephone into a jack that you know is working and then retest. If the telephone rings for incoming calls, then the original jack may be faulty; call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the telephone still does not ring, there may be a problem with the system wiring or the control unit;...

  • Page 346: Cannot Transfer Call After Answer On An Outside Line

    Helpline at 1 800 628-2888 (consultation charges may apply). If the replacement telephone rings back, there may be a problem with the system wiring or the control unit. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 347: Night Service Not Working

    Page 8-15 If the replacement telephone cannot transfer a call, there may be a problem with the system wiring or the control unit. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). Night Service Not Working NOTES: 1.
  • Page 348 ‘‘Revising Night Service with Group Assignment’’ on page 6-78. If the lines are correctly assigned, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the lines are not assigned, program them as members of a Night Service group.

  • Page 349: Calls Not Going To Voice Mail

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Troubleshooting the System Calls Not Going to Voice Mail Page 8-17 Calls Not Going to Voice Mail For calls to go to voice mail, the extension must be part of a coverage group, the coverage group must have a receiver, and the receiver must be the voice mail calling group.
  • Page 350 VMS system status LED is blinking or off), and/or it does not work for other extensions, then the voice mail system is not working. Check its documentation; or, if it is a Lucent Technologies voice mail system, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges...

  • Page 351: Callers Getting Incorrect Response From Voice Mail

    What to do: Follow the instructions in your voice mail system documentation to check that the settings match the system. If the settings are correct or if it is a Lucent Technologies voice mail system, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 352: Calls Not Going To Coverage

    If a receiver is not assigned, assign one if appropriate. Check to see whether calls are now going to coverage. If they are, you have solved the problem. If not, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 353: Trouble Hearing Called Party

    What to do: Replace the handset with a handset from the same type of telephone. If you can now hear the called party, contact your Lucent Technologies representative to order a new handset. If you still have trouble hearing, go to Possible Cause 3.

  • Page 354: Reminder Messages Received With The Wrong Time

    Possible Cause: The system time may be set incorrectly. What to do: At the programming console or any MLX display telephone, check the system time. If the time is correct, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 355: Recall/Switchhook Does Not Work

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Troubleshooting the System Recall/Switchhook Does Not Work Page 8-23 Recall/Switchhook Does Not Work When this problem occurs, pressing the Recall button or switchhook disconnects the call or fails to return dial tone. NOTE: If the telephone is an MLX or analog multiline telephone, pressing the switchhook disconnects the call.

  • Page 356: Calling Group Members Not Receiving Calls

    If the problem persists on the original telephone, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the problem persists on the replacement telephone, there may be a problem with the system wiring or the control unit.

  • Page 357: Calls Not Receiving Screen Pop

    If the problem persists on the original telephone, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If calling group calls are not received on the replacement telephone, there may be a problem with the system wiring or the control unit.

  • Page 358: Calling Group Overflow Calls Not Receiving Screen Pop

    What to do: Check the CTI link. Consult the PassageWay Telephony Services Network Manager’s Guide for troubleshooting information. If you cannot solve the problem yourself, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). Calling Group Overflow Calls Not Receiving Screen Pop In Release 5.0 and later systems with a CTI Link (Hybrid/PBX mode only), screen...

  • Page 359: Secondary Announcements Not Playing As Programmed

    Secondary Announcements Not Playing as Programmed Page 8-27 Consult the PassageWay Telephony Services Network Manager’s Guide for troubleshooting information. If you cannot solve the problem yourself, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply. Secondary Announcements Not Playing as Programmed In Release 5.0 and later systems, as many as ten primary delay announcement...
  • Page 360 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Troubleshooting the System Secondary Announcements Not Playing as Programmed Page 8-28 Table 8–1. Checking the Effectiveness of Delay Announcements Calls Waiting for Length of Secondary Secondary Announcement Announcement Announcement in...

  • Page 361: Other Or Unresolved Problems

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Troubleshooting the System Other or Unresolved Problems Page 8-29 If neither of the above conditions apply, go to Possible Cause 3. Possible Cause 3: The secondary announcement is set to repeat and too many callers are waiting to hear the repeated announcement.
  • Page 362 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Troubleshooting the System Other or Unresolved Problems Page 8-30...

  • Page 363: Customer Support Information

    In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline or your Lucent Technologies representative. Consultation charges may apply.

  • Page 364: Canadian Department Of Communications (Doc Interference Information

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Customer Support Information Canadian Department of Communications (DOC) Interference Information Page A-2 Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.

  • Page 365: Installation And Operational Procedures

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Customer Support Information Installation and Operational Procedures Page A-3  The REN (Ringer Equivalence Number) for all three systems is 1.5A. — The facility interface code (FIC) and service order code (SOC): ...
  • Page 366 Page A-4 event repairs are needed on this equipment, contact your authorized Lucent Technologies dealer or, in the USA only, contact the National Service Assistance Center (NSAC) at 1 800 628-2888. Rights of the Local Telephone Company. If this equipment causes harm to the telephone network, the local telephone company may discontinue your service temporarily.

  • Page 367: Doc Notification And Repair Information

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Customer Support Information DOC Notification and Repair Information Page A-5 should check the lists of allowed and disallowed dial codes and modify them as needed. Equal Access Codes. This equipment is capable of providing users access to interstate providers of operator services through the use of access codes.

  • Page 368: Renseignements Sur La Notification Du Ministère Des Communications Du Canada Et La Réparation

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-6 Renseignements sur la notification du ministère des Communications du Canada et la réparation AVIS: L’étiquette du ministère des Communications du Canada identifie le matériel homologué.
  • Page 369 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-7 que la somme des indices de charge de l’ensemble des dispositifs ne dépasse pas 100.

  • Page 370: Security Of Your System: Preventing Toll Fraud

    Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit...

  • Page 371: Toll Fraud Prevention

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Customer Support Information Toll Fraud Prevention Page A-9 To minimize the risk of unauthorized access to your communications system: Use an unpublished Remote Access number. Assign access codes randomly to users on a need-to-have basis, keeping a log of all authorized users and assigning one code to one person.
  • Page 372 . In any event, it is not advisable to give anyone access to network facilities or operators, or to dial a number at the request of the caller. Any time a call appears to be suspicious, call the Lucent Technologies BCS Fraud Intervention Center at 1 800 628-2888 (fraud intervention for...
  • Page 373 System Manager’s Guide 555-650-118 June 1997 Customer Support Information Toll Fraud Prevention Page A-11 Customers should also take advantage of Lucent Technologies monitoring services and devices, such as the NetPROTECT family of ® fraud-detection services, CAS with HackerTracker , and CAT Terminal with Watchdog.
  • Page 374 1809, 1900, and 976 or 1(wildcard)976. In Release 3.1 and later systems, Disallowed List number 7 does not include 800 and 1800 and 411 and 1411, but Lucent Technologies recommends that you add them. Assign all voice mail port extensions to this Disallowed List. Lucent Technologies recommends assigning Disallowed List number 7.
  • Page 375 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Customer Support Information Toll Fraud Prevention Page A-13 Pooled facility (line/trunk) access codes are translated to a menu prompt to allow Remote Access. If a hacker finds this prompt, the hacker has immediate access.
  • Page 376 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Customer Support Information Toll Fraud Prevention Page A-14 be taken if the RCF feature is active for MERLIN LEGEND Communications System extensions whether or not it is accessed by an Automated Attendant menu.

  • Page 377: Other Security Hints

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Customer Support Information Other Security Hints Page A-15 Other Security Hints Make sure that the Automated Attendant Selector Codes do not permit outside line selection. Following are a number of measures and guidelines that can help you ensure the security of your communications system and voice messaging system.
  • Page 378 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Customer Support Information Other Security Hints Page A-16 Educating Operators Operators or attendants need to be especially aware of how to recognize and react to potential hacker activity. To defend against toll fraud, operators should follow the guidelines below: Establish procedures to counter social engineering .
  • Page 379 Change the access password regularly and issue it only to authorized personnel. Disconnect the maintenance port when not in use. (However, this eliminates Lucent Technologies’ 24-hour maintenance surveillance capability and may result in additional maintenance costs.) Create a communications system management policy concerning employee turnover and include these suggestions: —...
  • Page 380 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Customer Support Information Other Security Hints Page A-18 Choosing Passwords Passwords should be the maximum length allowed by the system. Passwords should be hard to guess and should not contain: All the same numbers (for example, 1111, 666666) Sequential characters (for example 123456) Numbers that can be associated with you or your business, such as your...

  • Page 381: Limited Warranty And Limitation Of Liability

    Warranty Date that your system is not in good working order, Lucent Technologies will without charge to you repair or replace, at its option, the system components that are not in good working order. Repair or replacement parts may be new or refurbished and will be provided on an exchange basis.

  • Page 382: Remote Administration And Maintenance

    Page A-20 Limitation of Liability Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven;...
  • Page 383 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Customer Support Information Remote Administration and Maintenance Page A-21 The System Administration and Maintenance capability of a Hybrid/PBX or Key system is protected by a password. —...
  • Page 384 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Customer Support Information Remote Administration and Maintenance Page A-22...

  • Page 385: About Telecommunications

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About Telecommunications Telephone Extension Equipment Page B-1 About Telecommunications Many of the terms and concepts involved in telephone communications have been in use since Alexander Graham Bell made the first phone call in 1876. Because understanding them will help you to understand how the system works, this section contains a brief history and description of telephone communications.
  • Page 386 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About Telecommunications Telephone Extension Equipment Page B-2 digital data terminals (for example, personal computers) or advanced videoconferencing equipment. As sophisticated as the equipment has become, many of the basic components and concepts are based on the original telephones.

  • Page 387: Transmission Facilities

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About Telecommunications Transmission Facilities Page B-3 Although there are still some rotary-dial telephones in use today, most modern telephones have touch-tone dialing that involves the creation of unique tones produced by pressing buttons on the dialpad.
  • Page 388 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About Telecommunications Transmission Facilities Page B-4 users, and Cannot be used across great distances or oceans. This problem was solved by the launching in 1962 of a “tower” very high in the sky: Telstar I , the first communications satellite.

  • Page 389: Switching Equipment

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About Telecommunications Switching Equipment Page B-5 Switching Equipment The primary function of switching equipment is to interconnect the transmission facilities at various key locations and route the telephone signals through the telephone network.
  • Page 390 The No1. ESS, developed by AT&T and installed in 1965, served from 10,000 to 65,000 lines at a maximum of 25,000 calls in the busy hour. With ever-increasing innovations in technology, the Lucent Technologies 5ESS digital switching system in 1983 could handle 100,000 lines and 650,000 telephone calls per hour.
  • Page 391 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About Telecommunications Switching Equipment Page B-7 Party-Line Service. Several telephones were connected to one line so a number of people could communicate in the same conversation. But there was no way to reach a telephone on any other line.

  • Page 392: Signaling

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About Telecommunications Signaling Page B-8 more powerful telephone network applications and services. It can operate in PBX mode, along with two other modes that define how the system works. Signaling Telephone service involves a vast network of transmission and switching equipment whose status and operation must somehow be controlled.
  • Page 393 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About Telecommunications Signaling Page B-9 Digital Common-channel interoffice The signals for alerting and supervisory functions are generated by the flow (or absence of flow) of the direct current between the telephones and the switching office.
  • Page 394 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 About Telecommunications Signaling Page B-10 Various standardized numbers have also been created for special services, for example, area code 800 for toll-free service, and 911 for emergency service. A special numbering plan is also used within the MERLIN LEGEND Communications System to identify individual telephones, adjuncts (for example, fax machines), trunks, and other features and aspects of the system.
  • Page 395 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Capacities Page C-1 System Capacities This appendix provides some information about the hardware and software capacities for the system. Environmental requirements for the control unit and power and grounding requirements are contained in the Equipment and Operations Reference .
  • Page 396 Some constraining factors appear with a checkmark ( ) and are explained at the end of the table. If you are planning to expand your system, contact your Lucent Technologies representative for additional considerations. Table C–1. Hardware and Software Capacities...
  • Page 397 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Capacities Page C-3 Table C–1. Continued Limit Constraining Factor Calling Groups Number of groups Members per group Groups per member Primary delay announcements per system Secondary delay announcements per system Primary delay announcements per...
  • Page 398 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Capacities Page C-4 Table C–1. Continued Limit Constraining Factor Direct Inward Dial Number of blocks Number of trunks Directories System Directory Listings per Directory Extension Directory Listings per Directory Personal Directory (MLX-20L only) Listings per Directory...
  • Page 399 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Capacities Page C-5 Table C–1. Continued Limit Constraining Factor System Operator Consoles DLCs: MLX-20L or MLX-28D BIS-22D, BIS-34, BIS-34D, or MERLIN II System Display Console QCCs DSSs Combination of DLCs and QCCs...
  • Page 400 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Capacities Page C-6 Table C–1. Continued Limit Constraining Factor Speed Dial Personal Speed Dial Entries per telephone Entries per system 1,200 Digits per entry System Speed Dial Entries per system Digits per entry System Programming Equipment...
  • Page 401 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Capacities Page C-7 Delay announcements per group. In Release 5.0 and later systems, a group can have 10 primary delay announcements and one secondary delay announcement. Coverage Groups Senders per group .
  • Page 402 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Capacities Page C-8 Telephones (not achievable simultaneously) Analog multiline without Voice 17 slots for each of 8 ports per board Announce to Busy MLX-20L RAM limit and the total includes the MLX-20L telephone used for system programming Power-failure transfer One for each four LS/GS trunk jacks.
  • Page 403 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Planning Forms Page D-1 System Planning Forms This appendix contains a table that lists each system planning form. The forms are in numerical order and organized according to planning purpose as shown in Table D–1.
  • Page 404 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Planning Forms Page D-2 Table D–1. Continued Used for Planning Form No. Form Title Incoming Line/Trunk Incoming Trunks: Remote Access Connections Incoming Trunks: DS1 Connectivity (100D Module) Incoming Trunks: Tie Incoming Trunks: DID...
  • Page 405 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 System Planning Forms Page D-3 Table D–1. Continued Used for Planning Form No. Form Title Features for Message-Waiting Receivers Systemwide Use Allowed Lists Disallowed Lists Call Restriction Assignments and Lists Authorization Codes Pool Dial-Out Code Restrictions Call Pickup Groups...

  • Page 406: Removing/Reinstalling The Control Unit Cover

    Unit Cover This appendix provides instructions for removing the control unit housing, and for reinstalling it. NOTE: Use these instructions only as directed by a Lucent Technologies representative. Removing the Control Unit Housing To remove the control unit housing, see Figure E–1.

  • Page 407: Installing The Control Unit Housing

    MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Removing/Reinstalling the Control Unit Cover Installing the Control Unit Housing Page E-2 Installing the Control Unit Housing Installing the control unit housing involves two tasks: installing the top cover and then installing the front cover.
  • Page 408 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Removing/Reinstalling the Control Unit Cover Installing the Control Unit Housing Page E-3 Top cover Empty module Figure E–2. Installing the Top Cover...
  • Page 409 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Removing/Reinstalling the Control Unit Cover Installing the Control Unit Housing Page E-4 Installing the Front Cover To install the front cover, see Figure E–3 and follow these steps: Hook the top of the front cover into the top cover.
  • Page 410 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-1 Index Numerics 008 OPT module 012 T/R module 016 T/R module 2-25 100D module description interface 3-33 146A and 147A surge protectors 3-47 1B data 5-33 2B Data feature...
  • Page 411 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-2 types supported 2-14 Analog multiline telephones descriptions 3-24 headset operation 3-39 tip/ring (T/R) adapter 3-35 Analog signal Answering machines 3-40 3-43 Applications choosing 4-56 descriptions 4-55...
  • Page 412 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-3 Barrier codes calling restrictions 4-45 definition 4-47 remote access 4-53 B-channels 2B Data feature 3-41 data transfer 5-33 definition 2-14 Behind Switch mode calling restrictions 4-41 definition...
  • Page 413 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-4 Central office (CO) 4-56 8-14 8-23 Centralized telephone programming description 6-23 6-33 features that must be programmed using 6-23 overview programming extensions 6-25 6-28 starting 6-23...
  • Page 414 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-5 sharing lines 4-33 summary of features 4-38 4-40 voice messaging systems 4-36 4-37 Credit card verification terminals 3-40 3-43 CSU (channel service unit), see Channel service unit (CSU) CTI (Computer Telephony Integration) link, see Computer Telephony Integration (CTI) link Customer Information Center Data communications...
  • Page 415 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-6 Direct-Line Console (DLC) adding 6-57 6-60 connecting to system 3-33 considerations 3-33 features 3-32 features that can be copied from 6-30 overview 2-18 telephones 3-16 3-16...
  • Page 416 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-7 Facilities 2-15 Facilities, see also Digital facilities, Analog facilities Facility Restriction Levels (FRLs) description 4-44 4-46 overview 4-40 Fax Attendant System 4-59 Fax machines description 3-37 feature...
  • Page 417 Hands-Free Unit (HFU) 3-44 Headpieces 3-39 Headsets description 3-38 3-39 features manual operation 3-39 Helpline, Lucent Technologies 8-29 History of telephony History of telephony, see also Appendix B Hold feature Home button 6-15 Host system 2-17 3-28 HotLine feature 6-45...
  • Page 418 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-9 operator consoles 3-29 3-30 3-30 3-32 routing calls 4-54 4-55 unique console 2-18 ICOM buttons automatic assignment 3-26 copying features programmed 6-28 6-32 definition 2-17 types...
  • Page 419 Local loop Logical ID, see Extension jacks Loop-Start Trunk Adapter 3-33 3-37 Loop-start trunks 2-14 Loudspeaker paging systems 3-37 3-45 6-66 6-68 Lucent Technologies Attendant 4-58 4-61 4-62 Door Phone 3-38 Helpline 8-29 Magic on Hold 6-65 Maintenance alarms 6-66...
  • Page 420 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-11 Mirage headpiece 3-39 MLX telephones changing language of display 4-17 4-18 connecting to videoconferencing systems 3-41 3-42 5-33 descriptions 3-14 3-22 dialing feature 4-49 headset operation 3-39...
  • Page 421 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-12 assigning lines/trunks 6-78 6-80 calling restrictions 4-40 4-44 copying operator programming 6-32 6-33 coverage 6-80 6-82 groups 4-50 4-51 programming 6-78 6-82 troubleshooting 8-12 8-13 8-15...
  • Page 422 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-13 Posted Messages feature 4-19 6-84 6-85 Power accessories backup and auxiliary 3-45 3-46 definition 2-26 protection 3-46 3-47 system 3-46 telephone 3-46 Power outage Power supply module 3-46 Power-Failure Transfer (PFT) telephones...
  • Page 423 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-14 connecting to system 3-32 considerations 3-32 features 3-30 3-31 8-12 8-13 overview 2-18 telephone 3-16 3-17 troubleshooting 8-12 8-13 Recall/Timed Flash features 4-25 8-23 8-24 Recall/Timed Flash features, see also Switchhook...
  • Page 424 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-15 calling restrictions 4-40 6-70 6-71 6-73 6-74 dialing pause 4-47 4-48 StarSet headpiece 3-39 Station Busy screen 6-11 Station Message Detail Recording (SMDR) description of report format 3-36 jack...
  • Page 425 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-16 description 7-20 reference 7-12 7-20 related to this one user and operator 7-12 using this book System management adding Direct-Line Console (DLC) 6-57 6-60 adding extensions 6-39...
  • Page 426 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-17 modes of operation 2-15 2-18 programming 2-25 System planning adding extensions 6-39 6-41 adding operator positions 6-57 6-62 adding or removing lines/trunks 6-56 calling restrictions 6-46 6-48...
  • Page 427 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-18 T1 operation data 2-15 module for supporting overview 2-15 services and applications voice 2-15 T1 Switched 56 service definition 2-15 module Tandem network Technical support 8-29 Telephone adapters...
  • Page 428 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-19 Troubleshooting all phones dead callers getting incorrect response from voice messaging system 8-19 calling group members not receiving calls 8-24 8-25 calls not going to coverage 8-20 control unit 8-10...
  • Page 429 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Manager’s Guide 555-650-118 June 1997 Index Page IN-20 Voice Announce to Busy feature 4-53 Voice mail, see Voice messaging systems Voice messaging interface (VMI) 4-60 Voice messaging systems after-hours coverage 6-80 6-82 default Facility Restriction Level (FRL) 4-46...

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