Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 372

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Group Calling
In Release 6.0 and later systems, activation of the Prompt-Based Overflow option
requires an available touch-tone receiver (TTR) when a delay announcement
device assigned to a calling group answers the call. The TTR allows the delay
announcement device to receive the caller's entry of #, which sends the call to the
overflow calling group. (For details about TTRs required for voice messaging and
about TTRs supplied by system line/trunk and extension modules, see
Messaging Systems" on page
In addition, when the caller is allowed to enter a # to reach an overflow calling
group, the system manager must ensure that delay announcement recordings
specify this option, for example, by saying, "To reach an operator [or leave a
message] rather than waiting for an available agent, press the pound key now."
Then record a brief period of silence at the end of the message.
Message-Waiting Receiver
The message-waiting receiver is the extension designated to receive
message-waiting indications for the calling group. This includes message-waiting
indications sent from an operator, from a display telephone using Leave Message,
or from a fax machine. Any type of telephone with a message LED can be
assigned as a message-waiting receiver.
NOTE:
In Release 6.0 and later systems (Hybrid/PBX mode only), a remote
extension cannot provide message-waiting services for a local calling group.
The extension designated as the message-waiting receiver does not have to be a
member of the calling group. Each calling group can have only one extension
assigned as its message-waiting receiver, but the same extension can be
assigned as the message-waiting receiver for more than one calling group.
Message-waiting indications cannot be sent to the extension number assigned to
the group unless this option is programmed. The message-waiting receiver
cannot distinguish between messages left for the calling group and personal
messages.
Calls-in-Queue Alarm Threshold
The Calls-in-Queue Alarm Threshold is the number of calls (1–99) allowed in the
queue before calling group supervisors and members are notified that too many
calls are waiting for attention. In Release 5.0 and later systems, the system
manager can assign three threshold levels to indicate increasing levels of
severity, as explained later in this section. When the number of waiting calls is
equal to or greater than the programmed Calls-in-Queue Alarm Threshold setting
(factory default is one call), the calling group members can be notified in one of
two ways:
Through an external alert connected to an MLX telephone by using a
Multi-Function Module (MFM); the MFM is set for Supplemental Alert
Adapter (SAA) operation and programmed as the alert. Because the tone
I–8.)
Issue 1
August 1998
Page 323
"Voice