Lucent Technologies Merlin Legend MLX-10 Operator's Manual
  1. Manuals
  2. Brands
  3. Lucent Technologies Manuals
  4. Telephone
  5. Merlin Legend MLX-10
  6. Operator's manual

Lucent Technologies Merlin Legend MLX-10 Operator's Manual

Communications system mlx queued call console
Hide thumbs Also See for Merlin Legend MLX-10:
Table of Contents

Advertisement

Quick Links

See also: User Manual
Document #: 555-660-136
Comcode 108196189
Issue 1, February 1998
MERLIN LEGEND
Communications System
MLX Queued Call Console
Operator's Guide
Contents
Your Queued Call Console ..................................................................................... 1
Describes the phone buttons and screens
Understanding Your DSS ....................................................................................... 2
Describes the DSS buttons, DSS Button Lights
Understanding Your QCC .................................................................................... 3-5
Call and Fixed Feature Buttons ........................................................................ 3-4
Call and Fixed Feature Button Lights, Tones, Rings .................................................. 5
Feature Finder ................................................................................................ 6-8
Use to choose the right feature for the activity you want to perform.
Headsets .......................................................................................................... 9
Headpieces, Headset Features
Call Handling .............................................................................................. 10-12
Call Delivery, Answering Calls, Making Calls, Hold ................................................. 10
Conference, Join, Directing Calls ...................................................................... 11
Messaging .................................................................................................. 13-16
Messaging Feature Table ................................................................................ 13
Send/Remove Message ................................................................................... 14
Signaling, Direct Voice Mail, Receiving Messages ................................................. 15
Leaving Messages, Posting Messages ................................................................. 16
Directories ..................................................................................................... 17
Using Features ................................................................................................ 18
Often-Used Features ..................................................................................... 19-23
Account Codes, Alarm, Alarm Clock & Timer ......................................................... 19
Authorization Codes, Barge-In .......................................................................... 20
Camp-On, Follow Me, Inspect ........................................................................... 21
Night Service, Paging, Park ............................................................................. 22
Pickup, Position Busy ..................................................................................... 23
Special Characters ........................................................................................... 24
Display Reference ........................................................................................ 25-26
Inspect Screens, Feature Screen ....................................................................... 26
Notes & Reminders ....................................................................................... 27-28
®

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Merlin Legend MLX-10 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Lucent Technologies Merlin Legend MLX-10

Summary of Contents for Lucent Technologies Merlin Legend MLX-10

  • Page 1: Table Of Contents

    Document #: 555-660-136 Comcode 108196189 Issue 1, February 1998 MERLIN LEGEND Communications System MLX Queued Call Console Operator’s Guide Contents Your Queued Call Console ... 1 Describes the phone buttons and screens Understanding Your DSS ... 2 Describes the DSS buttons, DSS Button Lights Understanding Your QCC ...

  • Page 2: Security Alert

    Security Alert Your Responsibility for Your System’s Security Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system.

  • Page 3: Your Queued Call Console

    Your Queued Call Console Your Display Screen Your telephone’s display is an alarm clock and timer (see p. 19), telephone directory (see p. 17), and message center (see pp. 13–16). Read the button descriptions on this page to find out how you can use your screen to locate and activate features or see who’s calling you.

  • Page 4: Understanding Your Dss

    Understanding Your DSS Fixed Page Buttons Press the fixed Page buttons to change the page of telephone numbers accessible to your DSS. The green light turns on next to the Page button that is active. If you have one DSS, Page 1 accesses the first 50 extensions, Page 2 accesses the second 50 extensions, Page 3 accesses the third 50 extensions.

  • Page 5: Understanding Your Qcc

    Understanding Your QCC Call and Fixed-Feature Buttons The Call and fixed-feature buttons are factory-set and labeled for specific functions, as shown in the following illustration and described below. Letters G through Z Letters located on the corner of each Call and fixed-feature button are used to enter names into your Personal Directory (see p.
  • Page 6 Understanding Your QCC Fixed-Feature Buttons. Buttons for special operator functions and basic call handling: Start begins directing the call and puts the caller on hold at Source (see p. 11). Source reconnects you with the caller after you’ve begun directing a call (see p. 11). Destination connects you with the person being called when you are directing a call (see p.

  • Page 7: Call And Fixed Feature Button Lights, Tones, Rings

    Understanding Your QCC Call & Fixed-Feature Button Lights Each Call or fixed-feature button has a red light and a green light next to it. These lights provide the following important information: Light Steady red Steady green Steady red and green Call. You are on a call at this button. Steady red and Flashing green Flashing green...

  • Page 8: Feature Finder

    Feature Finder This table shows where to look for information about performing specific console activities. Any features that do not have detailed instructions can be used by following the instructions in Using Features, p. 18. Handling Console Basics If you want to ... Send outside calls to another telephone or calling group after normal business hours.

  • Page 9: Answering And Directing Calls

    Feature Finder Answering and Directing Calls If you want to ... Answer a co-worker’s ringing telephone from your console or pick up a call on hold at a co-worker’s telephone. Interrupt a co-worker’s call in an emergency or if you’re instructed to interrupt. Direct a call to an extension and have it wait there until your co-worker is ready to answer it.

  • Page 10: Making Calls

    Feature Finder Making Calls If you want to ... Make a voice-announce call.* Enter account codes when making an outside call. Make an outside call from another extension, using your own calling privileges. Speak to someone privately while using the handset or a headset.

  • Page 11: Headset Features

    Headsets Headsets for the MLX Queued Call Console allow one-touch operation, hands-free. Headsets consist of a headpiece and modular base unit. The base unit plugs into the handset jack. Touch a Call button to answer a call, then press Release or Forced Release to disconnect. To eliminate the need to press a Call button, use the Headset Auto Answer feature.

  • Page 12: Call Handling

    Call Handling Call Delivery Outside calls designated to ring at a QCC are sent to a single common QCC queue, where they wait to be sent to the first available QCC operator. When a QCC operator is available to receive a call, the system removes a call from the queue and sends it to an idle Call button.

  • Page 13: Conference, Join, Directing Calls

    Call Handling Conference Use this feature to connect yourself, up to two other inside extensions, and up to two outside participants. All calls are joined on a single Call button. You can only drop yourself or the most recently added participant from the conference call.

  • Page 14: Returning Calls, Unsuccessfully Directed Calls, Responding To The Queue

    Call Handling Returning Calls Some of the calls you receive are returning calls. These are calls you or another operator directed to co-workers. If the co-worker you directed the call to is unavailable (away from the telephone or on another call, for example), the call may return to you for further handling, depending on how your system is set up.

  • Page 15: Messaging

    Messaging Your phone system has the following features that allow you to leave messages for others in your office. • Leave Message. If you cannot reach a co-worker, you can use the Leave Message feature to let a co-worker with a display telephone know that you called, along with the date and time of your call. If you leave one message and then another, the second message replaces the first.

  • Page 16: Send/Remove Message

    Messaging Send/Remove Message Press the Send/Remove Message button on your console to turn the Message light on or off for any telephone in your system. For co-workers with display telephones, the Send/Remove Message feature turns on Message lights and also delivers the message: ATT OPERATOR (ATT means attendant ) or displays your name, if programmed, the date and time you left the message, and your extension.

  • Page 17: Direct Voice Mail

    Messaging Signaling Use Signaling to notify co-workers when they have visitors or to provide them with information or reminders. You can signal multiline telephones only. You must have a DSS attached to your console. You and your co-workers can prearrange the signals.

  • Page 18: Leaving Messages, Posting Messages

    Messaging Leaving Messages If you cannot reach a co-worker, you can take a message from a caller and use the Leave Message feature to leave a message for the co-worker if the co-worker has a display telephone. To use Leave Message, you must be on the call and listening to ringing or a busy signal.

  • Page 19: Directories

    Directories Extension & System Directory Check with your system manager to find out whether these directories have been programmed. The System Directory dials outside numbers that people in your company call often. The Extension Directory dials inside numbers. 1. Press the Menu button. 2.

  • Page 20: Using Features

    Using Features There are two ways to select features: • Select the feature from the display. a) Press the Home or Menu button to display the Home or Menu screen or press the Feature button to display the Feature screen. b) Press the unlabeled display button next to the feature abbreviation.

  • Page 21: Often-Used Features

    Often-Used Features Account Codes In some companies you enter an account code before or during a call to indicate client billing information. You may be required to enter an account code for all outside calls, or an account code entry may be optional for incoming and outgoing calls.

  • Page 22: Authorization Codes, Barge-In

    Often-Used Features Authorization Codes If your system manager has given you an authorization code, you can pick up someone else’s telephone, enter your authorization code, and make an outside call with your own calling privileges. You must activate the feature and enter your code for each call you make, even when you are adding people to a conference.

  • Page 23: Camp-On, Follow Me, Inspect

    Often-Used Features Camp-On Use Camp-On to direct a call to a busy or unavailable inside telephone and have the call wait at the extension for a longer period of time than Release allows. If the telephone is busy, the person to whom you directed the call hears a tone, signaling that another call is waiting.

  • Page 24: Night Service, Paging, Park

    Often-Used Features Night Service Night Service is used to send after-hours outside calls to another telephone or telephones and/or calling group. Night Service can also be set up so that you have to enter a password before turning Night Service on or off. If Night Service is not set up to turn on and off automatically, you must turn Night Service on when you leave for the night and turn it off...

  • Page 25: Pickup, Position Busy

    Often-Used Features Pickup Use Pickup to pick up a call: Parked by you or another operator in a • park zone Parked at an extension by a co-worker • Put on hold at an extension • Ringing at a line or extension •...

  • Page 26: Special Characters

    Special Characters When you program Personal Directory listings, you are storing a sequence of numbers to be dialed automatically. Some dialing sequences need special characters. For example, you press the Hold button to insert a pause (p) after the dial-out code in a dialing sequence. This way, the system is allowed to seize an outside line before dialing the number.

  • Page 27: Display Reference

    Display Reference Fixed Display Buttons Fixed Display Buttons 7-Line Display Fixed Display Buttons Press to select specific Home display screens: Home, Menu Menu, More, and Inspct (Inspect). Unlabeled Display Buttons Volume Feature Button Feature Press to display the HFAI Feature screen to select Mute features you use often.

  • Page 28: Inspect Screens, Feature Screen

    Display Reference Inspecting a Call Button Screen Complete calling information about the call on the specific button you're inspecting. Home FX-NAME Menu Trk9111 INSPECT MODE 3=FX-NAME 1=Return The number of calls waiting in your queue (first number) and the number of calls waiting in the system queue (second number).

  • Page 29: Notes & Reminders

    Notes & Reminders Account Code Entry Required Optional Queue Over Threshold Yes, give number of calls in queue for alert __________________ Night Service Automatic On/Off Password Automatic Hold/Release Automatic Hold Automatic Release Park Zones Yes, list extensions ______ ______ ______ ______ ______ ______ ______ ______ Calls-In-Queue (Tone when calls enter your queue.)

  • Page 30: Additional Numbers

    Notes & Reminders Paging Group(s) Page All COVERAGE/PICKUP/CALLING GROUPS Group Name Name PAGING NUMBERS Loudspeaker Paging Line Number Zone 1 Zone 2 Zone 3 Zone 4 Group Name ADDITIONAL NUMBERS Name...

This manual is also suitable for:

Merlin legend mlx-10dMlx-10dpMlx-16dpMlx-28dMerlin legend mlx-5Merlin legend mlx-5d ... Show all

Table of Contents