Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 599

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Queued Call Console (QCC)
Table 39.
Button
Headset
Status
Headset
Auto Ans
Send/
Remove
Message
Position
Busy
Night
Service
QCC Buttons — Continued
Description
Turns console headset operation on and off. When headset
operation is on, the green LED next to the button is on; the QCC
operator must use a headset or the speakerphone. When
headset operation is off, the green LED is off; the QCC operator
must use the handset or the speakerphone.
Turns the Headset Auto Answer feature on and off when headset
operation is activated. The green LED next to the Headset Auto
Answer button is on when the feature is on and off when the
feature is off. When the feature is on and a call arrives at the
QCC, the operator is connected to the call automatically. To
protect the privacy of any conversation an operator may be
having, the operator hears a tone in the headset and the
microphone is turned off briefly before the call is connected.
The feature can be turned on during a call without disconnecting
the caller and is effective immediately.
Turns the Message LED on a telephone on or off. For telephones
without a display, this button is the only way the message LED
can be turned on, unless the telephone is programmed as a
message-waiting receiver for a fax machine or calling group or
the system has a voice messaging system connected.
Temporarily takes the QCC out of service. When the console is
in the position-busy state, the green LED next to the button is on
and the position does not receive calls from the QCC queue.
However, the position does receive calls to the QCC operator's
extension and Forward and Follow Me calls directed to that
extension.
When a QCC operator puts the console in the position-busy
state, incoming calls and any calls already in the queue are
directed to other available QCCs (whether or not they normally
receive such calls). When all QCC operators are in the
position-busy state, calls are directed to a calling group assigned
as the position-busy backup.
A QCC operator can still make calls when the console is in the
position-busy state.
Turns Night Service on and off.
Issue 1
August 1998
Page 550
Continued on next page