Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 406

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Hold
Personal Lines and
Pickup
Privacy
Recall/Timed Flash
Service Observing
Speed Dial
System Access/
Intercom Buttons
The hold timer or operator hold timer applies to a call on hold for transfer.
The user or operator hears a reminder (a beep or abbreviated ring) after
the timer expires.
If a call is received on a personal line and is transferred to another user
who receives the call on an SA or ICOM button and then puts the call on
hold, another user who shares the personal line cannot select the shared
personal line button and pick up the call. If for some reason the person
who received the transfer and put the call on hold cannot return to the
call, another user must use Pickup to pick up the call. For example, an
operator can take a message and then disconnect the caller.
In Release 2.1 and later systems, a call that has been put on hold at a
Cover, SA, Shared SA, or Pool button can be picked up by a user who
has a personal line button for the call. When the call is picked up, the
green LED next to the personal line lights steadily; however, the call
remains on hold at the Cover, SA, Shared SA, or Pool button. The user
who picks up on the personal line cannot transfer the picked-up call. In
order to transfer a call on hold at a Cover, SA, Shared SA, or Pool button,
use Pickup instead of picking up on a personal line button.
Privacy protects a call only while a user is active on the call. Privacy does
not keep a user at another extension from picking up a call while it is on
hold.
Single-line telephones use a switchhook flash to put a call on hold by
pressing and releasing the Recall or Flash button (or if the telephone
does not have positive disconnect, the switchhook), depending on the
telephone model.
In Release 6.1 and later systems, Service Observers cannot place
observed calls on hold. If a person at an observed extension presses
Hold, the call is removed from the Service Observer until the call is
re-accessed, at which point the Service Observer is reconnected to the
call (if the extension is still being observed).
If a Service Observer with a DLC programmed for automatic Hold
post-selects to another button while observing a call, the DLC is
disconnected from the observed call. The call is not placed on hold.
The Hold button is used to enter the Pause special character in a
Personal Speed Dial or System Speed Dial telephone number.
If a call is put on hold on an SA or Shared SA button, it can be picked up
at the principal extension's SA button or at any other Shared SA button
corresponding to the button with the held call. The hold reminder is heard
only at the extension that put the call on hold. In Release 2.1 and later
systems, any user with a Shared SA button for the call can transfer the
held call after picking it up on the SSA button.
Issue 1
August 1998
Page 357