Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 593

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Queued Call Console (QCC)
At a Glance - Continued
System Programming
continued
Hardware
Maximums
QCC Positions
QCCs for each Module
Position-Busy Backups
Factory Settings
Operator Hold Timer
QCC Queue Priority for
Trunks/Call Types
Treatment of Calls to
Invalid Extensions
Destination for Calls to
Invalid Extensions
Call Types
Dial 0
Unassigned DID
Listed Directory Number
Returning Calls
Group Coverage
Elevate Priority
QCC Hold Return
QCC Hold Release
Calls-in-Queue Alert
Queue Over Threshold
Extended Call Completion
Position Busy Backup
QCC Voice Announce
Return Ring Interval
Message center position
Listed Directory Number
Designate calling group as QCC position-busy backup:
Specify return ring interval for extended calls:
Assign QCC positions for message center operation:
Enable or disable Voice Announce capability for QCCs
(Release 4.0 and later):
Change Overflow Coverage Number:
More
Change LDN extension:
008 MLX or 408 GS/LS-MLX module
4 (8 operators total, including DLCs)
2
1
60 sec (range 10–255 sec)
4 (range 1–7)
Backup Extension
QCC Queue
Primary system operator
Primary system operator
Primary system operator
Originating operator position (Initiator)
None
0 (no reprioritization) (range 5–30 sec, 0)
Remain on Hold
Automatic Release
Disabled
0 (no alert) (range 1–99 calls, 0)
Automatic
None
Disabled
4 rings (range 1–15 rings)
None
800
More
More
More
Issue 1
August 1998
Page 544