Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 528

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Pickup
Coverage
Digital Data Calls
Direct Station
Selector
Display
Forward and
Follow Me
Group Calling
HotLine
Night Service
Paging
Park
An Individual or Group Coverage sender or receiver can be a member of
a Pickup group. This allows Pickup to be used to answer a ringing
Individual or Group Coverage call. If a sender who is a member of a
Pickup group uses Coverage On/Off to prevent calls from being sent to
Individual or Group Coverage receivers, his or her calls can be picked up
by using Individual Pickup; however, calls cannot be picked up by using
Group Pickup. When a coverage call is answered by using Pickup, the
call appearance is removed from all other telephones in the coverage
arrangement.
A digital communications device can pick up a data call. Pickup is not
recommended at video system extensions, although it can be used at a
passive-bus MLX telephone.
The DSS buttons associated with a line/trunk number (801–880) cannot
be used to answer calls on specific lines by using Individual Pickup.
These DSS buttons are used strictly to show the busy or not-busy status
of each line/trunk.
When a user with an MLX display telephone selects
prompt appears on the display. (The prompt is not
displayed if a button programmed for a specific line or extension is used.)
After the user enters the line or extension number to pick up the call, a
confirmation message appears (for example,
).
Pickup cannot be used to answer calls being forwarded to an outside
telephone number.
A calling group member can be a member of a Pickup group. Calling
group members can use Pickup to answer a call (either a calling group or
individual group member extension) that is ringing at another group
member's telephone. Line Pickup can be used to pick up a call that is in
the calling group queue. If an agent has a call on hold and the agent or
someone else picks up the call, the system moves the agent to the end of
the most-idle agent queue (Release 5.0 and later systems).
Pickup cannot be used at a HotLine extension (Release 5.0 and later
systems).
A call ringing at a Night Service group extension can be answered from
another extension by using Pickup.
When the line number used for loudspeaker paging is not assigned to a
button on a multiline telephone, a user can access the loudspeaker
paging system either by using Individual Pickup and dialing the
loudspeaker paging line number (801–880) or by using a Pickup button
specifically programmed for the paging line number.
A parked call can be picked up by using Individual Pickup.
Issue 1
August 1998
Page 479
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