Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 369

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Group Calling
Hunt Type
The placement of each extension in the hunting sequence used by the system to
search for an available calling group member is determined by the order in which
each extension is assigned to the group during system programming. When the
first call arrives for a calling group after a system is installed or restarted (cold
start), the system searches for an available group member, starting with the first
extension assigned to the group during system programming.
The order in which the system searches for available calling group members for
subsequent calls can be circular, linear, or according to which agent is most idle
and is called the hunt type . The hunt types are as follows:
Circular. The system searches for an available calling group member
starting with the extension after the last extension to receive a call. The
circular order is the factory setting and is used when all group members
have the same responsibilities for handling calls.
Most Idle (Release 5.0 and later systems only). The system distributes
calls according to the most-idle queue. Whenever an agent transfers or
hangs up on a call, he or she moves to the end of the queue. For some
applications, this hunt type is more efficient than the circular method,
because it takes into account the varying duration of calls. Members are
selected based on when they last completed a calling group call, not on
when they last received one. When an agent first logs into a group, he or
she is most likely to be the most idle and receive the next call. The Most
Idle hunting method ignores non-calling group calls. For example, if an
agent transfers a call that arrived on a personal line, the calling group
member's most-idle status is unaffected. This setting is also used when all
group members have the same responsibilities for handling calls.
Linear. The system distributes calls starting with the first extension
assigned to the group through system programming. Consequently, most
calls are handled by the first member assigned to the group. This method is
used, for example, when the primary responsibility of the first calling group
member is to take calls, while other group members provide backup.
NOTE:
For Release 6.1 systems and later (Hybrid/PBX mode only), the hunt type
assigned to a calling group that contains a non-local extension has no effect,
since this calling group contains only one member.
NOTE:
In a Hybrid/PBX mode system, a calling group member may receive
a calling group call at an SA button, then put that call on hold at the
SA button. If the agent then picks up the call at a personal line button
at his or her telephone, the agent moves to the end of the most-idle
queue.
Issue 1
August 1998
Page 320