Lucent Technologies MERLIN LEGEND Release 6.1 Maintenance And Troubleshooting Manual
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Lucent Technologies MERLIN LEGEND Release 6.1 Maintenance And Troubleshooting Manual

Release 6.1
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Table of Contents

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Download this manual See also: Installation Manual
MERLIN LEGEND
Communications System
Release 6.1
Maintenance and Troubleshooting
®
555-661-140
Comcode 108289513
Issue 1
August 1998

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Summary of Contents for Lucent Technologies MERLIN LEGEND Release 6.1

  • Page 1 ® MERLIN LEGEND Communications System Release 6.1 Maintenance and Troubleshooting 555-661-140 Comcode 108289513 Issue 1 August 1998...

  • Page 2: Federal Communications Commission Statement

    Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. For important information regarding your system and toll fraud, see Appendix A, “Customer Support Information.”...

  • Page 3: Ordering Information

    “ About This Book .” Support Telephone Number In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent Technologies Helpline at 1 800 628-2888 or your Lucent Technologies authorized dealer if you need assistance when installing, programming, or using your system.

  • Page 4: Table Of Contents

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Contents Page iv Contents About This Book Intended Audience How to Use This Book Product Safety Labels xxii Security xxii Related Documents xxiii How to Comment on This Document Introduction Equipment On-Site Programming Maintenance...
  • Page 5 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Contents Page v Error Logs, Access Logs, and System Inventory 2-1 Error Logs Access Log 2-27 System Inventory 2-29 Telephone Problems Fixing Telephone Problems MLX Telephone Tests System Requirements for Touch-Tone Receivers Control Unit Problems Backing Up System Programming...
  • Page 6 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Contents Page vi Central Office and Private Network Problems Trunk Errors Checking Ports Private Network Calling Problems 5-41 Call to Non-Local Extension: Warble Tone (Error Tone) 5-55 Calls to Non-Local Extensions: Unexpected Busy Tone...
  • Page 7 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Contents Page vii Station Message Detail Recording (SMDR) Reports Do Not Include Calls across the Private Network 5-73 Conclusion of Hardware Maintenance 5-74 Customer Support Information Support Telephone Number Federal Communications Commission (FCC) Electromagnetic Interference Information...
  • Page 8 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Contents Page viii System Numbering Forms Form 2a, System Numbering: Extension Jacks Form 2b, System Numbering: Digital Adjuncts Form 2c, System Numbering: Line/Trunk Jacks Form 2d, System Numbering: Special Renumbers Unit Load Calculation Worksheet Unit Load Worksheet Backing Up with a Memory Card...
  • Page 9 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Contents Page ix NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Northern Telecom DMS-100 Switch Translations F-20 Siemens SSC EWSD Switch Translations F-31 GL Glossary GL-1...
  • Page 10 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Contents Page x...
  • Page 11 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Figures Page xi Figures Introduction Setting Up the MLX-20L Console Setting Up the PC External Modem Setup The SPM Display 1-15 Removing the Control Unit Housing 1-19 Disconnecting AC Power 1-20...
  • Page 12 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Figures Page xii Central Office and Private Network Problems Installing the Control Unit Top Cover (Release 2.1 and Later) 5-75 Installing the Control Unit Front Cover (Release 2.1 and Later) 5-76 Assembling the Control Unit Housing...
  • Page 13 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Tables Page xv Tables Introduction 1–1 Function of PC Keys in SPM 1-16 Error Logs, Access Logs, and System Inventory 2–1 Transient/Permanent Error Thresholds 2–2 Error Codes Telephone Problems 3–1 Troubleshooting Telephone Problems...
  • Page 14 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Tables Page xvi Control Unit Problems 4–1 PEC and Apparatus Codes for 012 Modules 4–2 Error/Status Display Codes during Forced Installation 4-26 4–3 Internal Loopback Test Errors 4-51 4–4 Board Controller Test Errors...
  • Page 15 Use caution when installing or modifying telephone lines. Use only Lucent Technologies-manufactured MERLIN LEGEND Communications System circuit modules, carrier assemblies, and power units in the MERLIN LEGEND Communications System control unit.
  • Page 16 Issue 1 MERLIN LEGEND Communications System Release 6.1 August 1998 Maintenance and Troubleshooting 555-661-140 Page xviii Do not overload wall outlets, as this can result in the risk of fire or electrical shock. The MERLIN LEGEND Communications System is equipped with a 3-wire grounding-type plug with a third (grounding) pin.

  • Page 17: Save These Instructions

    Issue 1 MERLIN LEGEND Communications System Release 6.1 August 1998 Maintenance and Troubleshooting 555-661-140 Page xix WARNING: For your personal safety, DO NOT install an MFM yourself. ONLY an authorized technician or dealer representative shall install, set options, or repair an MFM. To eliminate the risk of personal injury due to electrical shock, DO NOT attempt to install or remove an MFM from your MLX telephone.
  • Page 18 Issue 1 MERLIN LEGEND Communications System Release 6.1 August 1998 Maintenance and Troubleshooting 555-661-140 Page xx...

  • Page 19: About This Book

    MERLIN LEGEND Communications System Release 6.1 MERLIN LEGEND Communications System Release 6.1 Issue 1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 August 1998 Maintenance and Troubleshooting Intended Audience Page xxi About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features.
  • Page 20 Issue 1 MERLIN LEGEND Communications System Release 6.1 August 1998 Maintenance and Troubleshooting 555-661-140 Page xxii How to Use This Book Refer to the following documentation for additional information: Equipment and Operations Reference provides detailed information on system hardware, telephones, and other equipment (not updated since Release 3.0).
  • Page 21 Issue 1 MERLIN LEGEND Communications System Release 6.1 August 1998 Maintenance and Troubleshooting 555-661-140 Page xxiii How to Use This Book Some older terms have been replaced with newer terms. The following list shows the old term on the left and the new term on the right: trunk module line/trunk module trunk jack...

  • Page 22: Product Safety Labels

    Issue 1 MERLIN LEGEND Communications System Release 6.1 August 1998 Maintenance and Troubleshooting 555-661-140 Page xxiv Product Safety Labels Example Purpose If you press the Feature button on an The names of fixed-feature, MLX display telephone, the display lists factory-imprinted buttons appear in telephone features you can select.

  • Page 23: Related Documents

    Related Documents In addition to this book, the documents listed below are part of the documentation set. Within the continental United States, these documents can be ordered from the Lucent Technologies BCS Publications Center by calling 1 800 457-1235. Document No.
  • Page 24 Issue 1 MERLIN LEGEND Communications System Release 6.1 August 1998 Maintenance and Troubleshooting 555-661-140 Page xxvi Related Documents Document No. Title 555-661-150 Network Reference Customer Reference CD-ROM 555-661-800 Contains System Manager’s Guide, Feature Reference, System Programming, and Network Reference. Telephone User Support 555-660-122 MLX Display Telephones User’s Guide 555-630-150...

  • Page 25: How To Comment On This Document

    If the feedback form is missing, write directly to: Documentation Manager Lucent Technologies 211 Mount Airy Road Room 2W226 Basking Ridge, NJ 07920...
  • Page 26 Issue 1 MERLIN LEGEND Communications System Release 6.1 August 1998 Maintenance and Troubleshooting 555-661-140 Page xxviii How to Comment on This Document...

  • Page 27: Introduction

    MERLIN LEGEND Communications System Release 6.1 MERLIN LEGEND Communications System Release 6.1 Issue 1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 August 1998 Maintenance and Troubleshooting Equipment Page 1-1 Introduction The purpose of maintenance is to detect, report, and clear problems quickly and with minimal disruption of service.
  • Page 28 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-2 Equipment Detailed information about system programming is included in System Programming and in System Programming and Maintenance (SPM). You can use either a DOS PC or a Master Controller (MCII or MCIII) to run SPM.

  • Page 29: On-Site Programming Maintenance

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-3 On-Site Programming Maintenance Wrist grounding strap Modular cord (D8W-87) Replacement parts recommended by NSAC (if necessary) Programming terminal, MS-DOS PC (Zenith Sport 184) and 355AF Adapter CAUTION: Should you ever need to open a module and handle the circuit board, use...
  • Page 30 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-4 On-Site Programming Maintenance MLX-20L Failure If the MLX-20L console does not work, follow the steps below. Replace the MLX-20L console with one that is known to be working (if available).

  • Page 31: Setting Up The Mlx-20L Console

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-5 On-Site Programming Maintenance Alternate MLX-20L Default Default Jacks (the first five) Line Jack Line Jack 408 GS/LS-MLX Home More Home Home More More 008 MLX Menu Inspct Menu...

  • Page 32: Remote Programming Maintenance

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-6 Remote Programming Maintenance ADMIN Jack Tu rn po we ins er r be for e tin g ov ing mo du AG INPUT G INPUT EIA-232-D Figure 1-2.
  • Page 33 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-7 Remote Programming Maintenance To perform remote maintenance, you need a PC with SPM software, a tip/ring telephone, and a 1,200-bps modem. Beginning with Release 3.0, a 2,400-bps modem may also be used.

  • Page 34: Using Spm

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-8 Using SPM Use a D8W cord to connect the modem to a T/R trunk jack. Use a D8W cord to connect the modem to a T/R telephone. T/R jack D8W cord PHONE jack...
  • Page 35 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-9 Using SPM If you do not have a hard drive, insert the SPM diskette into Drive A and switch to Drive A if it is not already the current drive. Start the SPM program.
  • Page 36 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-10 Using SPM Dialing the System Operator If you do not know the remote access trunk number, dial the number for the customer’s system. To dial the operator, follow the steps below. Start SPM.
  • Page 37 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-11 Using SPM Dialing the Modem Directly To dial the modem directly, follow the steps below. Start SPM. When the Welcome message appears, press any key. Enter the command to put the modem in originate mode (this command varies depending on the type of modem you are using).
  • Page 38 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-12 Using SPM Console Display/Instructions Additional Information Enter the password. Type the remote access password. The password you enter does not appear as you type it. Select an option.
  • Page 39 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-13 Using SPM You dial into the system that has public switched network tandem trunks using Remote Access and then, from that system, reach a private networked switch using Remote Access again.
  • Page 40 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-14 Using SPM Console Display/Instructions Additional Information Enter the password. Type the remote access password. The password you enter does not appear as you type it. Select an option.

  • Page 41: The Spm Display

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-15 Using SPM Figure 1-4. The SPM Display The 10 function keys, identified on screen as through , are used to select screen options. When a screen displays several choices, press the function key identified by the label next to your choice.

  • Page 42: Function Of Pc Keys In Spm

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-16 Using SPM Table 1–1. Function of PC Keys in SPM PC Key Console SPM Function Home Quit. Exit from SPM and return to the DOS prompt when you have finished system programming.
  • Page 43 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-17 Using SPM Table 1–1. Continued PC Key Console SPM Function Reset. Reset the communications port. For example, if the information on the screen is garbled, try exiting from and then re-entering the screen.

  • Page 44: Preparation For Hardware Maintenance

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-18 Preparation for Hardware Maintenance Exiting SPM To exit SPM, follow these steps. Console Display/Instructions Additional Information Return to the System Programming menu. If the display gives directions for returning to the main menu, follow the directions.
  • Page 45 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-19 Preparation for Hardware Maintenance 2. Remove the top cover from each carrier by pushing straight up from the front. For a MERLIN LEGEND Communications System Release 2.0 or earlier: 1.

  • Page 46: Disconnecting Ac Power

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-20 Preparation for Hardware Maintenance Disconnecting AC Power To disconnect the AC power, see Figure 1–6 and follow the steps below. Disconnect the AC power to each auxiliary power unit by unplugging the power cord from the wall outlet.

  • Page 47: Maintenance Strategy

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-21 Maintenance Strategy Maintenance Strategy The maintenance strategy presented in this section is only a guideline, not a fixed procedure. Refer to Figure 1–7 on page 1–22 whenever you are uncertain about how to proceed.

  • Page 48: Maintenance Strategy

    Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-22 Maintenance Strategy One or more alarms turn on: User or Attendant Alarm LED Lucent Technologies-authorized Processor LED Discuss problem personnel reports a problem Phone Supplemental alert with the source problem...
  • Page 49 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-23 Maintenance Strategy By system alarms (permanent errors) Automatic Tests The system performs ongoing maintenance automatically by running tests that do the following: Monitor the status of equipment Audit operations consistency Detect hardware malfunctions Without disrupting normal service, the tests check hardware and software that...
  • Page 50 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-24 Maintenance Strategy A supplemental alert, bell, chime, or strobe, if installed, is activated. If an LED is programmed to indicate the alarm, the LED stays lit until the error is cleared.
  • Page 51 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-25 Maintenance Strategy Considerations Power interruptions of less than 100 ms usually do not affect the system. Warm starts may cause telephones without incoming calls to ring. Cold Start (Restart) If you need to restart the system, cold start (Restart) is recommended.
  • Page 52 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-26 Maintenance Strategy Frigid Start (System Erase) CAUTION: All system programming is erased. When you perform a frigid start (System Erase), all calls are dropped, and the system configuration information is erased.
  • Page 53 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-27 Maintenance Strategy Central office Private Network problems (Release 6.0 and later, Hybrid/PBX mode) NOTES: 1. If you change the jack assignment of any telephone, be sure to record the extension jack change on Form 2a, System Numbering: Extension Jacks.
  • Page 54 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-28 Maintenance Strategy Check the permanent errors. If errors still exist, check the transient errors. Check the last 99 errors whenever you want to review the 99 most recently recorded errors—either permanent or transient.

  • Page 55: Backing Up With A Memory Card

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-29 Maintenance Strategy someone accessed maintenance or system programming. If you find that someone accessed maintenance or system programming shortly before the problem originated, that person may be able to help you isolate the trouble by providing additional information about what was done.
  • Page 56 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-30 Maintenance Strategy Check the Control Unit Carrier Within the control unit, the last possible cause of a problem is the carrier. If the carrier is damaged, it must be replaced. See “Carrier Problems” on page 4–126 for instructions.
  • Page 57 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-31 Maintenance Strategy Centralized Voice Messaging For Release 6.1 and later systems, Centralized Voice Messaging (CVM) enables usage of a single voice messaging system by other directly connected systems in a private network.
  • Page 58 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-32 Maintenance Strategy 2. Refresh the Message Waiting lights on the systems on the VMS on the private network. NOTE: Multiple refreshes across a private network, using tandem tie lines, can cause congestion and delayed refresh time, it is advisable to coordinate refresh operations in a private network to send only one refresh message.
  • Page 59 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-33 Maintenance Strategy Select Exit, when appears. Mesg Wait Lamp Update Clear Complete Backspace Select Exit.. Exit Enter Refreshing the Message Waiting lights NOTE: Systems using Messaging 2000 must perform refreshes manually, since the refresh command is not recognized.
  • Page 60 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-34 Maintenance Strategy Console Display/Instructions Additional Information Select Refresh MWL to refresh the Message Waiting lights on all telephones, including those across a private network that use a Voice Messaging System.

  • Page 61: Unit Loads

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-35 Unit Loads The following screen appears indicating that the Message Waiting refresh has begun. This screen remains until an Exit is selected. Mesg Wait Lamp Update Refresh message sent.
  • Page 62 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-36 Unit Loads Checking Unit Loads In the event of maintenance or equipment changes, recalculate the unit loads for each carrier where there is a different configuration. Use the worksheet in Appendix C, “Unit Load Calculation Worksheet.”...
  • Page 63 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-37 Unit Loads CAUTION: Running the system with more than 54 unit loads (102.6 watts) per carrier may not appear to do harm. However, this can cause the system to malfunction, creating “No Trouble Found”...

  • Page 64: Merlin Legend Communications System Release 6.1 Issue

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 1-38 Unit Loads...

  • Page 65: Error Logs

    MERLIN LEGEND Communications System Release 6.1 MERLIN LEGEND Communications System Release 6.1 Issue 1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 August 1998 Maintenance and Troubleshooting Error Logs Page 2-1 Error Logs, Access Logs, and System Inventory As described in ‘‘Maintenance Strategy’’...

  • Page 66: Transient/Permanent Error Thresholds

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-2 Error Logs as shown in Table 2–1. The Threshold column indicates the number of occurrences at which a transient error becomes permanent. Table 2–1. Transient/Permanent Error Thresholds Error Transient/Permanent Code...
  • Page 67 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-3 Error Logs Summary Console Procedure Menu PC Procedure Prior to Release 4.0, the error log displays only the last 10 messages. Printing from Console Menu More More More...
  • Page 68 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-4 Error Logs Console Display/Instructions Additional Information Select an error log option. If you select , see “Checking the Last 99 Errors,” page 2–5. If you select , see “Checking Permanent Errors,”...
  • Page 69 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-5 Error Logs Checking Transient Errors Follow Steps 1 through 3 in “Checking the Error Logs,” page 2–2. In Step 3, select Press the More button to page through the transient errors.
  • Page 70 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-6 Error Logs Line 5 indicates the error’s last occurrence. NOTE: You cannot delete an error log entry from this screen. Interpreting Error Codes Table 2–2 explains how to interpret each error from the error logs. For additional information about how to use the error logs, read this entire chapter and see ‘‘Maintenance Strategy’’...
  • Page 71 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-7 Error Logs Table 2–2. Error Codes (Continued) If problem persists, troubleshoot the processor. System was cold-started (System Reset) because too many warm starts occurred. System programming is okay.
  • Page 72 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-8 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action If problem persists, troubleshoot the module. Module firmware is not in standby mode. If problem persists, troubleshoot the processor and module.
  • Page 73 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-9 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action If problem persists, troubleshoot the module for the slot indicated. A module dual port RAM failure was detected.
  • Page 74 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-10 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Check count and first and last occurrences to determine if error occurs The system needed to use a TTR too frequently.
  • Page 75 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-11 Error Logs Table 2–2. Error Codes (Continued) Check the error log for additional error codes. If the error log contains errors A message to update non-local indicating problems with the 100D Message Waiting lights has module, troubleshoot the 100D module...

  • Page 76: Error Codes

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-12 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Wait until the extension changes mode. Make sure the programming device (SPM An extension is in program, or the console) is not in programming administration, or maintenance mode.
  • Page 77 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-13 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Verify that the ARS or UDP routing tables route a data call to a DS1 facility. Check the DS1 Type administration item for the A 64 kbps clear-channel data call was specified facility.
  • Page 78 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-14 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Check the count and first and last occurrences. If occurring too frequently, The system needed to use a trunk in a determine if facilities can be added or pool.
  • Page 79 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-15 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Troubleshoot the T1 trunk. If problem persists, escalate to your technical Incoming signal does not have valid support organization.
  • Page 80 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-16 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Troubleshoot the T1 trunk. If problem persists, escalate to your technical Misframe count reached 18. support organization.
  • Page 81 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-17 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Usually no action is required. The link should return to normal once the test is completed.
  • Page 82 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-18 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Usually no action is required. The link should return to normal once the test is completed.
  • Page 83 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-19 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Test the trunk with a single-line telephone. If the problem is not in the No loop current on an outgoing call.
  • Page 84 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-20 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Reset the board . If problem persists, troubleshoot the module. Module not in normal operation mode. Reported in background module check.
  • Page 85 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-21 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Reset the board. If problem persists, troubleshoot the module. A module error or processor error resulted while running test.
  • Page 86 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-22 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Troubleshoot the far end of the network interface to see if it is working and Communication problems between translated properly.
  • Page 87 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-23 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Troubleshoot the far end of the network interface to see if it is working and Inbound dialing problems on tie and translated properly.
  • Page 88 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-24 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Turn power off for at least 1 second and then turn it on. Repeat system If this error occurs four times programming procedure.
  • Page 89 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-25 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action Check the programmed SPID for correctness. If it is incorrect, modify the Service on the link has been lost. programming;...
  • Page 90 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-26 Error Logs Table 2–2. Error Codes (Continued) Error Codes Description Action If several of these occur: Occurs during a broadcast reset. Check that the system is in Hybrid/PBX mode.

  • Page 91: Access Log

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-27 Access Log Access Log In addition to checking the error logs, you can check the access log to help you troubleshoot. Each time maintenance or system programming is accessed, the event is recorded in an access log (up to the last 20 events).
  • Page 92 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-28 Access Log Console Display/Instructions Additional Information From the Maintenance menu, select the System option. 2. Display the first screen of the Access Log. The screen below shows the access log. To page through the events, press the More button.

  • Page 93: System Inventory

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-29 System Inventory System Inventory If you need to contact your technical support organization, you may also need to access the System Inventory screen. The System Inventory screen shows you the hardware vintage, software vintage, and ROM ID for each module in the control unit.
  • Page 94 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-30 System Inventory Console Display/Instructions Additional Information When you access the System Inventory screen, Slot 00 information is displayed. Line 2 indicates that the processor occupies Slot 00. Press the More button to review information for each subsequent slot.
  • Page 95 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-31 System Inventory Phantom Modules If the system includes a phantom module (an empty slot that has been programmed), the System Inventory screen does not recognize it. When replacing or adding modules, make sure phantom module slots remain empty, and that no modules are installed to their right.
  • Page 96 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 2-32 System Inventory...

  • Page 97: Telephone Problems

    MERLIN LEGEND Communications System Release 6.1 MERLIN LEGEND Communications System Release 6.1 Issue 1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 August 1998 Maintenance and Troubleshooting Page 3-1 Telephone Problems Once you isolate a problem to the telephone (or a group of telephones), you can run various tests to check a telephone’s operation.

  • Page 98: Fixing Telephone Problems

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-2 Fixing Telephone Problems If you change the jack assignment of any telephone, be sure to record the extension jack change on Form 2a, System Numbering: Extension Jacks. See Appendix B, “System Numbering Forms,”...
  • Page 99 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-3 Fixing Telephone Problems General Telephone and Wiring Problems If intermittent telephone trouble occurs, use the following steps as a guideline to check for general telephone and wiring troubles. NOTE: Refer to “Troubleshooting Trunk Problems”...
  • Page 100 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-4 Fixing Telephone Problems Replace the faulty module. Replace the wiring between the module jack field and the telephone to see if there is a wiring problem. Analog Multiline Telephone Problems If telephone LEDs and/or ringing tones do not work properly on analog multiline telephones, follow the steps below.
  • Page 101 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-5 Fixing Telephone Problems Single-Line Telephone Problems If more than one single-line telephone cannot dial correctly, even though they are receiving calls, use the steps below to test the touch-tone receivers (TTRs) for a single-line telephone.

  • Page 102: Mlx Telephone Tests

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-6 MLX Telephone Tests , and then On single-line telephones, pick up the handset, dial hang up. NOTE: You can cancel Call Forwarding from the receiving telephone or from the forwarding telephone, providing that you know the number.
  • Page 103 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-7 MLX Telephone Tests Press each fixed-feature button that does not have an LED (Transfer, Conf, Drop, and Hold) and each dialpad button. When you press each one of these buttons, the Message LED should toggle on and off.

  • Page 104: System Requirements For Touch-Tone Receivers

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-8 System Requirements for Touch-Tone Receivers ; wait for silence, and then quickly press the d. Dial Recall button to perform a switchhook flash. You should hear a confirmation tone (three beeps). e.

  • Page 105: Ttrs Required By Vms/Aa

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-9 System Requirements for Touch-Tone Receivers calling group queue, requires TTRs for primary and secondary delay announcement devices that present the option to callers. Table 3–3. TTRs Required by VMS/AA Number of VMS Ports Number of TTRs Required *If a 12-port MERLIN LEGEND Enhanced Service Center is used, 8 TTRs are required.

  • Page 106: System Requirement For Ttrs

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-10 System Requirements for Touch-Tone Receivers Table 3–4 estimates the total number of TTRs required in the system, based on call volume and whether the system uses account codes. The call volume per hour in this table includes all calls originating from single-line telephones, calls on tie lines, incoming remote access and DID calls.

  • Page 107: Ttrs Required For Primary Delay Announcement

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-11 System Requirements for Touch-Tone Receivers Table 3–5 shows the TTRs required for primary delay announcement devices. Table 3–5. TTRs Required for Primary Delay Announcement Devices When Using Prompt-Based Overflow Number of Devices Number of TTRs Required...

  • Page 108: Ttrs Required For Secondary Delay Announcement

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-12 System Requirements for Touch-Tone Receivers Table 3–6 shows the TTRs required for secondary delay announcement devices. Table 3–6. TTRs Required for Secondary Delay Announcement Devices When Using Prompt-Based Overflow Number of Devices Number of TTRs Required...

  • Page 109: Modules With Ttrs

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-13 System Requirements for Touch-Tone Receivers The following modules supply TTRs for the MERLIN LEGEND Communications System. Table 3–7. Modules with TTRs Module No. of TTRs 008 OPT 016 (T/R) 400 GS/LS...
  • Page 110 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-14 System Requirements for Touch-Tone Receivers Estimate the hourly call volume for calls originating from single-line telephones, incoming calls (including private network tandem tie trunks) on remote access and Direct Inward Dial (DID) lines, all calls on tie lines, and calls routed to the voice messaging system.
  • Page 111 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-15 System Requirements for Touch-Tone Receivers Table 3–7 to determine the number of TTRs already supplied. Compare the total TTRs needed to the total TTRs already supplied to determined if additional TTRs are required.
  • Page 112 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 3-16 System Requirements for Touch-Tone Receivers...

  • Page 113: Control Unit Problems

    MERLIN LEGEND Communications System Release 6.1 MERLIN LEGEND Communications System Release 6.1 Issue 1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 August 1998 Maintenance and Troubleshooting Backing Up System Programming Page 4-1 Control Unit Problems The next step, after resolving problems with telephones, adjuncts, and related wiring, is to troubleshoot the control unit.

  • Page 114: Power Supply Problems

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-2 Power Supply Problems Save the system programming to a memory card (beginning with Release 3.0). See Appendix D, “Backing up with a Memory Card,” for detailed instructions.
  • Page 115 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-3 Power Supply Problems The green power LED should light on each power supply. The red LED on the processor should turn on for 15 to 45 seconds and then turn off.

  • Page 116: Power Supply Interlocking Post

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-4 Power Supply Problems Interlocking Post Figure 4-1. Power Supply Interlocking Post Check the small, cylindrical interlocking post on the carrier that locks into the power supply (see Figure 4-1).

  • Page 117: Pec And Apparatus Codes For 012 Modules

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-5 Power Supply Problems ring, see ‘‘Module Problems’’ on page 4-34. See Table 4–1 to determine which 012 module is installed. NOTE: All 016 (T/R) modules contain built-in ring generators. Table 4–1.
  • Page 118 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-6 Power Supply Problems You need to grip this cable firmly and pull forcefully. Remove the four screws from the ring generator, as shown in Figure 4-7.

  • Page 119: Replacing A Ring Generator

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-7 Power Supply Problems Remove the four screws (one in each corner of the ring generator) Steps 1 through 3: RING GENERATOR Open the power supply UNIT WIRE WIRE...
  • Page 120 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-8 Power Supply Problems Replacing Auxiliary Power Units Follow this procedure if any of the following symptoms occur: The LEDs on the multiline telephones that are connected to the last two modules in the carrier do not light.

  • Page 121: Replacing An Auxiliary Power Supply

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-9 Power Supply Problems -48 VDC Auxiliary Power Auxiliary Input Power Unit INPUT POWER Input -48 VDC Power Cord Ferrite Ground Cores Wire AUX Power Unit Outlet AC Power Cord Control Unit...
  • Page 122 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-10 Power Supply Problems Replacing the Power Supply WARNING: Beware of hazardous voltages; whenever the carrier connections are exposed, use extreme caution; do not touch them directly or with any type of tool.
  • Page 123 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-11 Power Supply Problems To replace the power supply module, follow the steps below and refer to Figure 4-9. Insert a new power supply. a. Reinstall the power supply module by hooking the top into the basic carrier and then swinging it down into place.

  • Page 124: Processor Problems

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-12 Processor Problems Processor Problems If the error logs (or any aspect of troubleshooting) indicate that the processor is the problem, back up system programming if possible. See System Programming and Maintenance (SPM) for instructions on backing up to a floppy disk.
  • Page 125 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-13 Processor Problems Console Display/Instructions Additional Information From the Maintenance menu, select the Slot option. Specify Slot 00. Dial or type , then select Select the Demand Test. Select the Peek option.
  • Page 126 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-14 Processor Problems Console Display/Instructions Additional Information Dial a memory address. Dial [nnnnnnnn], then select The screen below shows the details of the address you specified. aaaaaaaa = address entered in Step 5.
  • Page 127 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-15 Processor Problems Console Display/Instructions Additional Information From the Maintenance menu, select the Slot option. Specify Slot 00. Dial or type , then select Select the Demand Test. Select Poke two times.
  • Page 128 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-16 Processor Problems Console Display/Instructions Additional Information Select Continue. Follow the instructions from your technical support organization to select a memory address. Follow the instructions from your technical support organization to modify the contents of the address entered in Step 6.
  • Page 129 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-17 Processor Problems System Erase (Frigid Start) CAUTION: Do not perform a System Erase unless you are installing a replacement processor or following instructions from your technical support organization.
  • Page 130 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-18 Processor Problems Console Display/Instructions Additional Information Specify Slot 00. Dial or type , then select Select the Demand Test. Select System Erase twice. are not displayed, which prevents customers from accidentally changing the processor memory.
  • Page 131 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-19 Processor Problems Console Display/Instructions Additional Information Select Yes. The following screen appears. Forced Installation/Upgrade of System Software CAUTION: Forced installation should be performed only under emergency situations in which on-board system software has been corrupted.
  • Page 132 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-20 Processor Problems Beginning with Release 3.0, the system software can be installed or upgraded through the PCMCIA interface slot on the processor module. Use the procedure below when one of the following takes place: System software becomes corrupted.

  • Page 133: Inserting A Memory Card

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-21 Processor Problems Push in to remove Memory Card Figure 4-4. Inserting a Memory Card...
  • Page 134 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-22 Processor Problems Console Display/Instructions Additional Information Initiate the software installation. If the maintenance screens are functioning correctly, select from the Maintenance menu. Continue with Step 4. If maintenance screens are unreliable or not available, power cycle the system by turning off the system and leaving it off for at least one second.
  • Page 135 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-23 Processor Problems Console Display/Instructions Additional Information When completed, select to continue. Verify that the memory card or release number is the required one, and select Exit to continue. If the releases are incompatible, the following screen appears.
  • Page 136 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-24 Processor Problems Console Display/Instructions Additional Information If the release number is the one you want, select Yes. If the forced installation is attempted while a line/trunk or extension is busy, the following screen appears.
  • Page 137 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-25 Processor Problems If the installation of system software was unsuccessful, an error code is displayed and the system may not function. See Table 4–2 ‘‘Error Conditions During Forced Installation’’...

  • Page 138: Error/Status Display Codes During Forced Installation

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-26 Processor Problems Table 4–2. Error/Status Display Codes during Forced Installation Code Meaning Action Upgrade is in progress No action required. Install is in progress No action required.
  • Page 139 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-27 Processor Problems Missing Card or Card Not Inserted Correctly Insert the memory card correctly; then select and begin the forced installation procedure again. Memory Card Is Wrong Type Select and repeat the forced installation procedure with a new memory card.
  • Page 140 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-28 Processor Problems Memory Card Is Corrupted Select and repeat the forced installation procedure with a new memory card. System Busy If the forced installation is attempted while a line/trunk or extension is busy, the following screen appears.
  • Page 141 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-29 Processor Problems Power Cycle During Installation The system automatically begins the installation procedure again. If the power source is unreliable, it is possible for the installation procedure to retry indefinitely.
  • Page 142 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-30 Processor Problems If hidden key is pressed, the following screen appears. Replacing the Processor Module A failed processor module must be replaced immediately. To replace the processor module, follow the steps below. If possible, save system programming.
  • Page 143 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-31 Processor Problems Use the feature module from the old processor if it appears to be functioning correctly; otherwise, install a new feature module. See ‘‘Replacing the Feature Module’’...
  • Page 144 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-32 Processor Problems Replacing the Feature Module NOTE: This section applies only to releases earlier than Release 3.0. CAUTION: Make sure that you have a backup of system programming before replacing the feature module.

  • Page 145: Replacing The Feature Module

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-33 Processor Problems Figure 4-5. Replacing the Feature Module Align the connectors on the new feature module with the connectors in the processor (see Figure 4-5).

  • Page 146: Module Problems

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-34 Module Problems Module Problems If you suspect that a module is faulty, perform the following procedures: To identify the cause of module errors, run the module tests described below.

  • Page 147: Module Test Process

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-35 Module Problems Check the equipment: power supply maintenance terminal processor (use the PC when testing (back up the system programming) MLX modules) 2 Check the error logs 3 Resolve any processor problems 4 Busy-out or reset the module errors...
  • Page 148 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-36 Module Problems NOTES: 1. If any problem arises with the voice call on an NI-BRI module, run the NI-BRI Provisioning Test next. While the BRI test is running, you can run the voice test on the next module.
  • Page 149 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-37 Module Problems You can interrupt any module test by selecting on the PC). Exit A module test can fail for one of the following reasons: —...
  • Page 150 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-38 Module Problems For MLX modules (008 MLX and 408 GS/LS-MLX) and 800 NI-BRI modules, continue with the B-Channel Loopback test. See “B-Channel Loopback Test” on page 4–57. If errors occur, record them as described in ‘‘Considerations’’...
  • Page 151 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-39 Module Problems — In-progress calls are dropped if all of the calling parties on the call originate and terminate on the module being reset. —...
  • Page 152 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-40 Module Problems Console Display/Instructions Additional Information From the Maintenance menu, select the Slot option. Specify the slot number ( nn = 01 to 17). Dial or type [ nn ] then select Select Busy-Out.
  • Page 153 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-41 Module Problems Console Display/Instructions Additional Information Select Yes. xx = slot number entered in Step 2 The screen below appears while the module is discontinuing service to lines/trunks and extensions, without disrupting calls in progress.
  • Page 154 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-42 Module Problems Console Display/Instructions Additional Information The screen below appears when the busy-out fails. Try again, and be sure to specify the correct slot. xx = slot number entered in Step 2 Reset Summary...
  • Page 155 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-43 Module Problems Console Display/Instructions Additional Information Specify the slot number ( nn = 01 to 17). Dial or type [ nn ], then select Select Reset.
  • Page 156 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-44 Module Problems Console Display/Instructions Additional Information xx = slot number entered in Step 2 The screen below appears when the module is successfully reset. xx = slot number entered in Step 2 The screen below appears when the Reset fails.
  • Page 157 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-45 Module Problems Restore Once you complete module testing, restore it to terminate the Busy-Out or Reset condition. Summary Console Procedure Menu Dial the slot no. PC Procedure Type the slot no.

  • Page 158: Restore D

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-46 Module Problems Console Display/Instructions Additional Information Select the Restore option. xx = slot number entered in Step 2 For all MLX modules, is also displayed as an option on this screen.
  • Page 159 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-47 Module Problems Console Display/Instructions Additional Information xx = slot number entered in Step 2 The screen below appears when the Restore fails. Try again, and be sure to specify the correct slot.
  • Page 160 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-48 Module Problems Summary Console Procedure Menu Dial the slot PC Procedure Type the slot no. Appropriate Modules This test can be run on any module. The 100D module and the 408 GS/LS-MLX module each have two digital switch elements (DSEs);...
  • Page 161 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-49 Module Problems Console Display/Instructions Additional Information From the Maintenance menu, select the Slot option. 2. Specify the slot number ( nn = 01 to 17). Dial or type [ nn ], then select Select Demand Test.
  • Page 162 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-50 Module Problems Console Display/Instructions Additional Information Select Internal Loopback Test. xx = slot number entered in Step 2 To run the test once or run it repeatedly, select xx = slot number entered in Step 2.

  • Page 163: Internal Loopback Test Errors

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-51 Module Problems Console Display/Instructions Additional Information The screen below appears when either test ( fails. xx = slot number entered in Step 2 The 100D and 408 GS/LS-MLX module each have two DSEs.
  • Page 164 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-52 Module Problems Table 4–3. Continued Error Messages Corrective Action Exit the test and try again; if this error persists, record the errors on the repair tag and replace the module being tested.

  • Page 165: Pc Procedure Appropriate Modules Time Estimate

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-53 Module Problems Board Controller Test This procedure tests the module’s internal functions, such as ROM, RAM, the timer, dual-port RAM, and so on. Summary Console Procedure Menu Dial the slot...

  • Page 166: Console Display/Instructions

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-54 Module Problems Console Display/Instructions Additional Information From the Maintenance menu, select the Slot option. Specify the slot number ( nn = 01 to 17). Dial or type [ nn ], then select Select Demand Test.
  • Page 167 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-55 Module Problems Console Display/Instructions Additional Information Select the Board Controller Test. xx = slot number entered in Step 2 Select Test Once or Repetitive. xx = slot number entered in Step 2.
  • Page 168 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-56 Module Problems Console Display/Instructions Additional Information The screen below appears only if you selected and the module passes the test. xx = slot number entered in Step 2 The screen below appears when either test ( fails.

  • Page 169: Board Controller Test Errors

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-57 Module Problems Table 4–4. Board Controller Test Errors Error Messages Corrective Action Exit the test, busy-out the slot, and try again. Exit the test and try again; be sure to type the correct slot number.

  • Page 170: Dial The Slot No

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-58 Module Problems Summary Console Procedure Menu Dial the slot PC Procedures Type the slot no. Appropriate Modules This test can be run only on MLX or 800 NI-BRI modules.
  • Page 171 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-59 Module Problems Console Display/Instructions Additional Information From the Maintenance menu, select the Slot option. Specify the module’s 2-digit slot number ( nn = 01 to 17). Dial or type [ nn ], then select Select the B-Channel Loopback test.
  • Page 172 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-60 Module Problems Console Display/Instructions Additional Information xx = slot number entered in Step 2 The screen below appears only if the module passes the test. xx = slot number entered in Step 2 The screen below appears only if the test fails.

  • Page 173: Channel Loopback Errors

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-61 Module Problems Table 4–5. Channel Loopback Errors Error Messages Corrective Action Exit the test, busy-out the slot, and try again. Exit the test and try again; be sure to type the correct slot number.
  • Page 174 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-62 Module Problems CAUTION: This section does not apply to the processor or power supply. Although the system is designed so that you can remove and replace modules without affecting call processing, partially inserting and removing a module can cause a cold start.
  • Page 175 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-63 Module Problems Restore the module. Lift up the module to disengage it from the rod at the top of the carrier. Connect the trunk and extension cords. Attach a tag, error printout, or any information that will help identify any visible problems, failure symptoms, and relevant error reports.
  • Page 176 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-64 Module Problems Take the telephone handset and a 4-pair patch cord to the cross-connect field between the control unit and the telephone. Go to the blue field on the cross-connect field and, starting at the top left corner, push the patch cord onto the first connecting block.
  • Page 177 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-65 Module Problems Firmware on this circuit module can be upgraded or reinstalled with an Upgrade memory card. An upgrade is performed when a new release of firmware enhances a module’s capabilities or corrects problems.

  • Page 178: Inserting The Upgrade Memory Card

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-66 Module Problems Push in to remove Memory Card Figure 4-7. Inserting the Upgrade Memory Card To upgrade or reinstall circuit module firmware, follow the steps below. Insert an upgrade memory card containing the circuit module firmware into the PCMCIA interface slot on the processor board.
  • Page 179 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-67 Module Problems Console Display/Instructions Additional Information From the Maintenance menu, select the Slot option. Specify the slot number ( nn = 01 to 17). Dial or type [ nn ], then select Select Upgrade.
  • Page 180 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-68 Module Problems The screen below appears if the module is a 100D. Console Display/Instructions Additional Information xx = slot number entered in Step 3 The screens below appear during the procedure.
  • Page 181 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-69 Module Problems Console Display/Instructions Additional Information Select the firmware to be programmed. xx = slot number entered in Step 3 Line 2 displays the firmware version currently installed on the module.
  • Page 182 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-70 Module Problems Console Display/Instructions Additional Information If the module Busy-Out is blocked by an active line or extension, the following screen appears. Choose to wait for the module to busy-out or reset the module. xx = slot number entered in Step 3 Continue Busy-Out does not interrupt calls in progress, but Reset does.
  • Page 183 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-71 Module Problems Console Display/Instructions Additional Information If a is also required, the screen below appears. Perform a and/or as indicated above. Error Conditions During Firmware Upgrade The following error conditions can occur during a firmware upgrade.
  • Page 184 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-72 Module Problems Missing Card or Card Not Inserted Correctly Insert the memory card correctly; then select and begin the upgrade procedure again. Memory Card Is Corrupted Select and repeat the upgrade procedure with a new memory card.
  • Page 185 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-73 Module Problems module may be unreliable or unusable until a successful upgrade is performed on it. Module Error xx = slot selected in Step 3. Select and reinitiate the upgrade procedure.
  • Page 186 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-74 Module Problems Select , then make sure that the memory card is properly inserted, and reinitiate the upgrade procedure. xx = slot selected in Step 3. Select , then make sure that the memory card is properly inserted, and reinitiate the upgrade procedure.

  • Page 187: Ni-Bri Module Problems

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-75 800 NI-BRI Module Problems Select and repeat the upgrade procedure, being careful to select the correct slot. Board Memory Programming Failure xx = slot selected in Step 3. Repeat the upgrade procedure.
  • Page 188 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-76 800 NI-BRI Module Problems NI-1 BRI Provisioning Test This test verifies that each communication path on the 800 NI-BRI module is operational by establishing and disconnecting a series of voice and data calls between any two communication paths on the module.
  • Page 189 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-77 800 NI-BRI Module Problems Summary Busy-Out or Reset Before beginning the test, busy-out or reset the module being tested. Both Busy-Out and Reset are on the Slot menu, which you can access by doing the following from the console: Menu...
  • Page 190 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-78 800 NI-BRI Module Problems Console Display/Instructions Additional Information From the main menu, select the Slot option. Specify the 800 NI-BRI module’s 2-digit slot number ( nn = 01 to 17). Dial or type [ nn ], then select Select the Provisioning test.

  • Page 191: Ni-1 Bri Provisioning Test Errors

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-79 800 NI-BRI Module Problems Console Display/Instructions Additional Information If the test cannot be run to completion, an error message screen appears, such as the one shown below. xx = slot number entered in Step 2 Find the error message in...
  • Page 192 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-80 800 NI-BRI Module Problems Console Display/Instructions Additional Information Observe the status screens below. The screen below appears while the test is running. xx = slot number entered in Step 2 While the test is running, the LEDs are in the following states: GREEN Blinks to indicate the test is running.
  • Page 193 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-81 800 NI-BRI Module Problems Console Display/Instructions Additional Information xx = slot number entered in Step 2 Lines 3 through 6 will contain at least one error message. Table 4–7.

  • Page 194: Ni-Bri Test Result Codes

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-82 800 NI-BRI Module Problems Interpret the test results. If the test completes successfully, the module’s B-channels are functioning properly. If a communication path fails, find the result code in Table 4–7 and proceed as indicated.
  • Page 195 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-83 800 NI-BRI Module Problems Table 4–7. Continued Result Code Description Corrective Action Possible causes of this error are: continued Outgoing voice calls are not possible . Error identified at Outgoing Voice Call Test, Step 4.
  • Page 196 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-84 800 NI-BRI Module Problems Table 4–7. Continued Result Code Description Corrective Action Provisioning on the facility does not continued always allow outgoing and/or incoming calls.
  • Page 197 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-85 800 NI-BRI Module Problems Table 4–7. Continued Result Code Description Corrective Action The possible causes of this error are: continued Outgoing data calls are not possible. Error identified at Outgoing Data Call Test (page 4-96), Step 3.
  • Page 198 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-86 800 NI-BRI Module Problems Table 4–7. Continued Result Code Description Corrective Action Error in LEGEND The facility is correctly programmed and (Release administration of established with layers 1, 2, and 3.
  • Page 199 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-87 800 NI-BRI Module Problems Table 4–7. Continued Result Code Description Corrective Action Error in LEGEND The facility is correctly programmed and (Release administration of established with layers 1, 2, and 3.
  • Page 200 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-88 800 NI-BRI Module Problems Table 4–7. Continued Result Code Description Corrective Action No voice hunting, or The facility is correctly programmed and (Release established with layers 1, 2, and 3 with Incorrect voice 4.1 and functioning voice capabilities.
  • Page 201 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-89 800 NI-BRI Module Problems Table 4–7. Continued Result Code Description Corrective Action No data hunting, or The facility is correctly programmed and (Release established with layers 1, 2, and 3 with Incorrect data 4.1 and functioning data capabilities.
  • Page 202 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-90 800 NI-BRI Module Problems Table 4–7. Continued Result Code Description Corrective Action No voice or data The facility is correctly programmed and (Release hunting, or established with layers 1, 2, and 3 with 4.1 and functioning voice and data capabilities.
  • Page 203 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-91 800 NI-BRI Module Problems Table 4–7. Continued Result Code Description Corrective Action LEGEND BRI error This result should never appear; if it does, on that facility contact the NSAC.
  • Page 204 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-92 800 NI-BRI Module Problems Table 4–7. Continued Result Code Description Corrective Action No administration or Check that the facility is programmed with the incorrect SPID and DN provided by the CO.
  • Page 205 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-93 800 NI-BRI Module Problems Table 4–7. Continued Result Code Description Corrective Action LAYER 1 BRI Examine the wiring for the line, ensuring that Provisioning error all connections have been closed.
  • Page 206 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-94 800 NI-BRI Module Problems Table 4–7. Continued Result Code Description Corrective Action Testing was not Layers 1, 2 and 3 are established. Correct the performed on this known problems on the other facilities and facility because no...
  • Page 207 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-95 800 NI-BRI Module Problems The red LED next to this button should be on and steady. If not, check that the BRI line has been correctly assigned to this button. Go off-hook by lifting the handset or pressing the speakerphone button.
  • Page 208 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-96 800 NI-BRI Module Problems Assign the BRI line to a button on an MLX display extension. If using a facility on the system as a destination, also assign the destination facility to a button on another MLX display phone.
  • Page 209 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-97 800 NI-BRI Module Problems If using a facility on the system as a destination, assign the destination facility to another data terminal. Dial the destination number. (In a Centrex environment, it is necessary to dial a 9 before the destination number.) Verify the following results and note any failures: You may hear dial tone at the beginning of dialing and ringback...
  • Page 210 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-98 800 NI-BRI Module Problems NOTE: The 800 NI-BRI module must be restored (removed from the Maintenance-Busy state) before performing this test. See ‘‘Restoring the Module’’...
  • Page 211 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-99 800 NI-BRI Module Problems Summary Console Procedure Menu Dial the slot PC Procedure Type the slot no. Console Display/Instructions Additional Information From the Maintenance menu, select the Slot option. Specify the 2-digit slot number ( nn = 01 to 17).

  • Page 212: D Module Problems

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-100 100D Module Problems Console Display/Instructions Additional Information If you need assistance in interpreting the information displayed on the screen, contact your technical support organization. xx = slot number entered in Step 2.
  • Page 213 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-101 100D Module Problems Error Events In addition to checking the error logs, the 100D module requires that you check the error events specific to the 100D module. See “Error Events,” later in this chapter, for details.
  • Page 214 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-102 100D Module Problems DTE LOOPBACK For the ESF T1 CSU only, flip the DTE LOOPBACK switch on the front panel to the up position to (ESF T1 CSU) activate the loopback.
  • Page 215 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-103 100D Module Problems In preparation for running the CSU Loopback Test, perform the steps below at the CSU. Busy-out the 100D module. Prepare the CSU. For the 551 T1 CSU, connect the EQ OUT and EQ IN jacks (see Figure 4-8).

  • Page 216: T1 Csu Loopback Connection

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-104 100D Module Problems 551 T1 Channel Service Unit Office Repeater Signal Monitor Unit Line Dens Zeros Looped BPV Pulse Equipment Central Line Signal Signal Figure 4-8.

  • Page 217: Acculink 3150 Csu Front Panel

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-105 100D Module Problems ACCULINK NET EQPT OK FAIL TEST SIG OOF ALRM EER SIG OOF ALRM PDV BPV EQPT 3150 NETWORK Figure 4-10. ACCULINK 3150 CSU Front Panel Figure 4-11.

  • Page 218: Acculink 3150 Csu Dte Loopback Command

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-106 100D Module Problems Figure 4-13. ACCULINK 3150 CSU DTE Loopback Command 3 Figure 4-14. ACCULINK 3150 CSU DTE Loopback Command 4 To run the CSU Loopback Test, follow the steps below. From the Maintenance menu, select the Slot option.
  • Page 219 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-107 100D Module Problems Console Display/Instructions Additional Information Select the CSU Loopback Test xx = slot number entered in Step 2. displayed only for the 100D module.

  • Page 220: Internal Loopback Test Errors

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-108 100D Module Problems Console Display/Instructions Additional Information The screen below appears when the test fails. xx =slot number entered in Step 2. Lines 3 through 6 identify the cause of the failure or the number of errors found per channel.
  • Page 221 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-109 100D Module Problems Table 4–8. Continued Error Messages Corrective Action Exit the test and try again; if this error persists, record the errors on the repair tag and replace the module being tested.
  • Page 222 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-110 100D Module Problems For the ACCULINK 3150 CSU press the right arrow key once to display the selection, then press the F3 button to select .
  • Page 223 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-111 100D Module Problems Summary Console Procedure Menu Dial the slot Current hr or Previous hr PC Procedure Type the slot no. To check for errors, follow the steps below. Console Display/Instructions Additional Information From the Maintenance menu, select the Slot option.
  • Page 224 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-112 100D Module Problems Console Display/Instructions Additional Information Select the current hour or a previous hour. xx =slot number entered in Step 2. Select The current hour always begins at ##:00 and ends at the last complete 15-minute interval.
  • Page 225 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-113 100D Module Problems Console Display/Instructions Additional Information From the Maintenance menu, select the Slot option. Specify the 2-digit slot number ( nn = 01 to 17). Dial or type [ nn ] and select Select Clock xx = slot number entered in Step 2.

  • Page 226: Computer Telephony Integration (Cti) Link Problems

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-114 Computer Telephony Integration (CTI) Link Problems Computer Telephony Integration (CTI) Link Problems If you experience CTI link problems, you can perform the following maintenance procedures: Viewing Status.
  • Page 227 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-115 Computer Telephony Integration (CTI) Link Problems Viewing Status Summary Console Procedure Menu Dial port number PC Procedure Type port number To check Extension Status, follow the steps below. Console Display/Instructions Additional Information From the Maintenance menu, select the Port option.
  • Page 228 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-116 Computer Telephony Integration (CTI) Link Problems Console Display/Instructions Additional Information Enter extension number and select Enter. xxxx is dial plan number, slot/port, or logical ID. The following screen appears if the port is not a CTI link.
  • Page 229 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-117 Computer Telephony Integration (CTI) Link Problems Console Display/Instructions Additional Information Select Exit. xxxx is dial plan number, slot/port, or logical ID. Physical Link: PBX Driver Conn: Alarms: Maintenance Busy: yes or no in the Maintenance Busy...
  • Page 230 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-118 Computer Telephony Integration (CTI) Link Problems Console Display/Instructions Additional Information From the Maintenance menu, select the Port option. Select Station. Enter extension number and select Enter. xxxx is dial plan number, slot/port, or logical ID.
  • Page 231 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-119 Computer Telephony Integration (CTI) Link Problems Console Display/Instructions Additional Information The following screen appears while the test is in progress. xxxx is dial plan number, slot/port, or logical ID.
  • Page 232 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-120 Computer Telephony Integration (CTI) Link Problems Selecting returns you to the selection screen shown in Step 4 where you can select further maintenance options or exit the maintenance routine.
  • Page 233 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-121 Computer Telephony Integration (CTI) Link Problems Console Display/Instructions Additional Information Enter extension number and select Enter. xxxx is dial plan number, slot/port, or logical ID. Select Restart.
  • Page 234 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-122 Computer Telephony Integration (CTI) Link Problems Console Display/Instructions Additional Information If the restart fails, the following screen appears. xxxx is dial plan number, slot/port, or logical ID.
  • Page 235 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-123 Computer Telephony Integration (CTI) Link Problems reset until the system generates a broadcast reset. A broadcast reset affects CTI link operations and reinitializes the link. The factory setting for hiding time is 25 seconds, with a range of settings from 0 to 90 seconds.
  • Page 236 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-124 Computer Telephony Integration (CTI) Link Problems Console Display/Instructions Additional Information Select Station. Enter extension number and select Enter. xxxx is dial plan number, slot/port, or logical ID.

  • Page 237: Removing A Cti Link

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-125 Removing a CTI Link Console Display/Instructions Additional Information The following screen appears. xxxx is dial plan number, slot/port, or logical ID. xx is number of seconds (0–90). default is 25 seconds.
  • Page 238 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-126 Removing a CTI Link Remove the ISDN link interface card, if desired. Refer to the PC/ISDN Platform Installation and Reference, or similar installation manual from the ISDN link interface card vendor. Remove the MERLIN LEGEND administration.

  • Page 239: Carrier Problems

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-127 Carrier Problems If the Offline or mloam command was used in Step 2, skip to Step 4.This step applies only if the Block command was used in Step 2. Determine when traffic has stopped.

  • Page 240: Checking System And Slot Status

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-128 Checking System and Slot Status Remove the processor, the power supply, and all other modules from the faulty carrier. (If you prefer to remove the cords first, make sure that they are labeled.) Put the modules aside, in order, so that you can reinstall them later in the replacement carrier.
  • Page 241 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-129 Checking System and Slot Status System Status The power supply, processor, 400EM module, and 100D module are the only modules that have LEDs. The System Status screen displays simulated LEDs for the processor and for each of these modules but not for the power supply.
  • Page 242 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-130 Checking System and Slot Status Interpreting the System Status Screen R aaa = status (On, Off, No) of red LED. R aaa = status (On, Off, No) of yellow LED. R aaa = status (On, Off, No) of green LED.
  • Page 243 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-131 Checking System and Slot Status If a slot is empty, , , and appear without indicating a status. Slot 4 is empty, according to the sample screen in the last procedure. Slot Status Slot Status provides the following information for a module in a particular slot: LED status...
  • Page 244 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-132 Checking System and Slot Status Console Display/Instructions Additional Information Specify the 2-digit slot number ( nn = 00 to 17). Dial or type [ nn ] and select Select the Status option xx = slot number entered in Step 2.
  • Page 245 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-133 Checking System and Slot Status Console Display/Instructions Additional Information If you selected a slot other than 00, the screen below appears. For detailed information about this status screen, see ‘‘Slot Status’’...
  • Page 246 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 4-134 Checking System and Slot Status...

  • Page 247: Central Office And Private Network Problems

    MERLIN LEGEND Communications System Release 6.1 MERLIN LEGEND Communications System Release 6.1 Issue 1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 August 1998 Maintenance and Troubleshooting Trunk Errors Page 5-1 Central Office and Private Network Problems If you have tested the telephones and the modules in the control unit, you have isolated the trouble to the trunks or the CO.

  • Page 248: Troubleshooting Trunk Symptoms

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-2 Trunk Errors Table 5–1. Troubleshooting Trunk Symptoms Symptom Section Incoming calls not being received Incoming Trunk Problems, page 5-4 Cannot make outgoing calls Outgoing Trunk Problems, page 5-3 General trunk problems Manual Correction of Trunk Problems,...
  • Page 249 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-3 Trunk Errors Outgoing Trunk Problems If the system cannot seize outgoing trunks, try the following procedure for analog lines. NOTE: You cannot perform this procedure on a rotary telephone. Check for outside dial tone at the network interface.
  • Page 250 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-4 Trunk Errors — If you are using a single-line telephone to dial out to an E&M tie trunk or a T1 tie trunk, wait for a click before dialing the outside number.
  • Page 251 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-5 Trunk Errors Testing Trunks Automatically The automatic maintenance program takes the ports out of service when a trunk is malfunctioning. When a port is out of service, it is maintenance-busy . The trunk is periodically tested and put back into service if possible.
  • Page 252 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-6 Trunk Errors Permanent Errors A permanent error is entered in the error logs when more than 50 percent of analog trunks in a pool are maintenance-busy. When the maintenance-busy level falls below 50 percent, the system automatically removes the permanent error.

  • Page 253: Checking Ports

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-7 Checking Ports A seizure of an outgoing tie trunk fails. A transient error is reported. After four unsuccessful seizure attempts, the port is marked maintenance-busy and the error becomes permanent.
  • Page 254 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-8 Checking Ports Once you determine the maintenance-busy status, you might also be interested in the following other features on the Port menu: Resetting EIA-232 ports and modems Busying-out and restoring trunks and extensions Auditing DS1 PRI lines or calls Checking Trunk Maintenance-Busy Status...
  • Page 255 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-9 Checking Ports Console Display/Instructions Additional Information Specify the dial plan (line) number for the trunk (nnn = 801 to 880). Line/Trunk: Dial or type [ nnn ], then select Enter line number Backspace Exit...
  • Page 256 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-10 Checking Ports Checking Extension Maintenance-Busy Status Summary Menu Dial the Console Procedure dial plan no. PC Procedure Type the dial plan no. To check an extension’s maintenance busy status, follow the steps below. Console Display/Instructions Additional Information From the Maintenance menu, select the Port option.
  • Page 257 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-11 Checking Ports Console Display/Instructions Additional Information Specify the dial plan extension number ( nnnn = 1- to 4-digit number). Station: Dial or type [ nnnn ], then select Enter station number OOOO Backspace...
  • Page 258 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-12 Checking Ports Checking Digital Subscriber Line (DSL) Maintenance-Busy Status Summary Menu Dial Console Procedure the dial plan no. PC Procedure Type the dial plan no. To check the maintenance-busy status of a Digital Subscriber Line (DSL), follow the steps below.
  • Page 259 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-13 Checking Ports Console Display/Instructions Additional Information Specify the dial plan number for the DSL ( sspp = 2-digit slot number and 2-digit port number). DSL: Dial or type [ sspp ], then select Enter line number...
  • Page 260 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-14 Checking Ports Busying-Out a Trunk Summary Console Procedure Menu Dial the dial plan no. PC Procedure Type the dial plan no. To busy-out a trunk, follow the steps below. Console Display/Instructions Additional Information From the Maintenance menu, select the Port option.
  • Page 261 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-15 Checking Ports Console Display/Instructions Additional Information Specify the dial plan number (line) for the trunk ( nnn = 801 to 880). Line/Trunk: Dial or type [ nnn ], then select Enter line number Backspace Exit...
  • Page 262 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-16 Checking Ports Console Display/Instructions Additional Information The screen below appears when Busy-Out is completed successfully. Line/Trunk xxx = line number entered in Step 3 Busy-Out Successfully Completed Exit...
  • Page 263 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-17 Checking Ports Console Display/Instructions Additional Information From the Maintenance menu, select the Port option. Maintenance Make a selection System Slot Port Exit Select the Station (extension) option. Port Make a selection Line/Trunk...
  • Page 264 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-18 Checking Ports Console Display/Instructions Additional Information If nnnn is the CTI link, you see the following screen: YYYY CTI Link is dial plan number, Make a selection slot/port, or logical ID.
  • Page 265 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-19 Checking Ports Console Display/Instructions Additional Information The screen below appears when Busy-Out is completed successfully. YYYY Station xxxx = extension number entered in Step 3 Busy-Out Successfully Completed Exit...
  • Page 266 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-20 Checking Ports Console Display/Instructions Additional Information From the Maintenance menu, select the Port option. Maintenance Make a selection System Slot Port Exit 2. Select the DSL option. Port: Make a selection Line/Trunk...
  • Page 267 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-21 Checking Ports Console Display/Instructions Additional Information Select Busy-Out. TTQQ sspp = slot/port number entered in Make a Selection Step 3 Status Busy Out Restore Error Events Exit The screen below is shown until Busy-Out finishes or fails.
  • Page 268 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-22 Checking Ports Restoring a Trunk Summary Console Procedure Menu: Dial the dial plan no. PC Procedure Type the dial plan no. To restore a trunk, follow the steps below. Console Display/Instructions Additional Information From the Maintenance menu, select the Port option.
  • Page 269 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-23 Checking Ports Console Display/Instructions Additional Information Specify the dial plan number (line) for the trunk ( nnn = 801 to 880). Line/Trunk: Dial or type [ nnn ], then select Enter line number Backspace Exit...
  • Page 270 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-24 Checking Ports Console Display/Instructions Additional Information The screen below appears when Restore fails. If this occurs, exit and try again. xxx = line number entered in Restore Line/Trunk Step 3 Restore FAILED...
  • Page 271 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-25 Checking Ports Console Display/Instructions Additional Information Select the Station (extension) option. Port: Make a selection Line/Trunk Modem Station B-Channel RS232 Port1 RS232 Port2 Exit Enter Specify the dial plan extension number ( nnnn = 1- to 4-digit number).
  • Page 272 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-26 Checking Ports Console Display/Instructions Additional Information The screen below is shown until Restore finishes or fails. YYYY Restore Station xxxx = extension number entered in Step 3 Restore in Progress Exit...
  • Page 273 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-27 Checking Ports Restoring a Digital Subscriber Line (DSL) Summary Console Procedure Menu Dial the dial plan PC Procedure Type the dial plan no. To restore an extension, follow the steps below. Console Display/Instructions Additional Information From the Maintenance menu, select the Port option.
  • Page 274 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-28 Checking Ports Console Display/Instructions Additional Information Specify the dial plan extension number ( sspp = 2-digit slot number and 2-digit port number). DSL: Dial or type [ sspp ], then select Enter DSL number TTQQ...
  • Page 275 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-29 Checking Ports Console Display/Instructions Additional Information The screen below appears when Restore is completed successfully. TTQQ Restore DSL sspp = slot/port number entered in Step 3 Restore Successfully Completed...
  • Page 276 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-30 Checking Ports Console Display/Instructions Additional Information From the Maintenance menu, select the Port option. Maintenance Make a selection System Slot Port Exit Specify the RS-232 port. Port: Make a selection Line/Trunk...
  • Page 277 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-31 Checking Ports Console Display/Instructions Additional Information Select Yes. RS232 Port Reset: x = port selected in Step 2 Do you want to continue? Cancel Exit The screen below is shown until Reset finishes or fails.
  • Page 278 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-32 Checking Ports Resetting the Processor’s Internal Modem Summary Console Procedure Menu PC Procedure To reset the processor’s internal modem, follow the steps below. Console Display/Instructions Additional Information From the Maintenance menu, select the Port option.
  • Page 279 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-33 Checking Ports Console Display/Instructions Additional Information Select Reset. Modem Port: Make a selection Reset Exit Select Yes. Modem Port Reset: Do you want to continue? Cancel Exit The screen below is shown until Reset finishes or fails.
  • Page 280 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-34 Checking Ports Console Display/Instructions Additional Information The screen below appears when Reset fails. If this occurs, exit and try again. Modem Port Reset: Reset FAILED Exit Auditing DS1 PRI B-Channels The Auditing Lines and Auditing Calls procedures initiate an audit.
  • Page 281 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-35 Checking Ports Auditing Lines Summary Procedure Menu Dial the slot and port no. PC Procedure Type the slot and port no. Appropriate Slot or Port This test can be run only on the slot and port of a DS1 PRI B-channel.
  • Page 282 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-36 Checking Ports Console Display/Instructions Additional Information Select the B-Channel option. Port: Make a selection Line/Trunk Modem Station B-Channel RS232 Port1 RS232 Port2 Exit Enter Specify the slot and port number ( ss =2-digit slot number;...
  • Page 283 This indicates that the problem may be at the CO end. First, make sure the correct B-channel is selected. If the correct B-channel is selected, the customer or Lucent Technologies representative acting as the customer’s agent should ask the CO to clear the problem from that end.
  • Page 284 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-38 Checking Ports Auditing Calls Summary Console Procedure Menu Dial the slot and port no. PC Procedure Type the slot and port Appropriate Slot or Port This test can be run only on the slot and port of a DS1 PRI B-channel.
  • Page 285 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-39 Checking Ports Console Display/Instructions Additional Information Select the B-Channel option. Port: Make a selection Line/Trunk Modem Station B-Channel RS232 Port1 RS232 Port2 Exit Enter Specify the slot and port number ( ss =2-digit slot number;...
  • Page 286 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-40 Checking Ports Console Display/Instructions Additional Information The screen below appears only if the audit message is successfully created and sent. YYYY xxxx = slot and port number entered BChannel AuditCall in Step 3.

  • Page 287: Private Network Calling Problems

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-41 Private Network Calling Problems Private Network Calling Problems In Release 6.0 and later systems (Hybrid/PBX mode), when a system is configured in a private network, various calls placed on one switch to another switch may not complete correctly.
  • Page 288 Page 5-42 Private Network Calling Problems intervention of a Lucent Technologies technician. In the USA only, Lucent Technologies provides a toll-free customer Helpline (1 800 628-2888) 24 hours a day. You may want to allow only the coordinating system manager to contact...
  • Page 289 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-43 Private Network Calling Problems Reviewing the Non-Local Dial Plan and Routing Some of the troubleshooting steps in this chapter require that you review the extension ranges programmed in the non-local dial plan and/or the routing for private network calls.
  • Page 290 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-44 Private Network Calling Problems Call to a Non-Local Extension: Unexpected Busy Tone This topic discusses unexpected busy tones that may be caused by system features.
  • Page 291 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-45 Private Network Calling Problems SECURITY ALERT: FRLs, applied to ARS and UDP routes, default class-of-restrictions (COR) for all tie and/or all non-tie tandem trunks, extensions, and remote access barrier codes are particularly important for maintaining security in a private network.
  • Page 292 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-46 Private Network Calling Problems A power failure may have occurred at the destination system or at another private networked system whose tandem trunks are included in routes for the call.
  • Page 293 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-47 Private Network Calling Problems occurred, check the CSU/DSU associated with the line for correct programming. If the loss at signal alarm has occurred, check for open cables, etc.
  • Page 294 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-48 Private Network Calling Problems If you want to make changes in FRLs for routes, speak with the coordinating system manager for your private network and consult the following resources: “How Facility Restrictions Levels Work in a Network”...
  • Page 295 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-49 Private Network Calling Problems Origin System A System B System C Destination System D In this configuration, the coordinating system manager must check routes and default COR attributes for Systems B and C.
  • Page 296 Possible Cause 7. — If the call is being routed over tandem tie trunks only, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply. Possible Cause 7: The Switch Type setting at both ends of a tandem PRI facility may match.
  • Page 297 If the switch type settings are correct and problem persists, do one of the following: — If the call is a data call, go to Possible Cause 8. — If the call is not a data call, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply. Console Display/Instructions...
  • Page 298 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-52 Private Network Calling Problems Press More. Slot xx: > xx = slot number of the 100D module Make a selection entered in Step 1 Status Demand Test Busy-Out...
  • Page 299 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-53 Private Network Calling Problems Console Display/Instructions Additional Information As the system continues to check for the Switch Type setting, the screen below appears. PRI Sw Type Tst Slot xx Test in Progress Exit If the MERLIN LEGEND system at the other end of the PRI tandem trunk...
  • Page 300 — If the call is a data call, go to Possible Cause 8. — If the call is not a data call, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply. Possible Cause 8: The FRL for the default COR for tie trunks (T1-emulated voice or data, or analog) on the remote system may be blocking tandem calls.

  • Page 301: Call To Non-Local Extension Warble Tone (Error Tone)

    T1-emulated voice or data facilities, it cannot go through. If the call is routed over PRI and/or BRI facilities, a speed of 64 kbps may be possible. If this is not the cause of the problem, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply.
  • Page 302 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-56 Call to Non-Local Extension: Warble Tone (Error Tone) the local system. The third possible cause only occurs when there are tandem PRI facilities included in the route for the call. Possible Cause 1: The extension number is omitted from the non-local dial plan.
  • Page 303 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-57 Call to Non-Local Extension: Warble Tone (Error Tone) For the call to go through, the extension FRL must be equal to or greater than at least one of the route FRLs for the pattern that is programmed to reach the destination extension range.

  • Page 304: Calls To Non-Local Extensions Unexpected Busy Tone

    COR value or the call is blocked. The factory setting is 3. If FRL settings are not the cause, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply. Calls to Non-Local Extensions:...

  • Page 305: Call To Non-Local Extension Reaches Wrong Extension

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-59 Call to Non-Local Extension Reaches Wrong Extension or receptionist at the non-local system and have them check the extension to ensure that coverage is correct and that the extension is functional.

  • Page 306: Call To Non-Local Extension: Message From Co

    However, conflicts can still arise due to digit prepending or absorption as a call is routed across the private network. If this is not the problem, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply.

  • Page 307: Transfer To Non-Local Extension Not Completed

    UDP tables for proper digit manipulation. He or she can determine whether the routing problem is on that system. If this is not the problem, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply. Transfer to Non-Local Extension Not Completed There are several possible causes for an incomplete transfer.

  • Page 308: Transfer Call To Non-Local Extension Does Not Return

    If the call is routed over any tandem tie trunks or over any PSTN facilities, you have solved the problem. If the call is routed only over tandem PRI facilities, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply.

  • Page 309: Conference: Cannot Add Call

    If this is not the problem, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply. DID Calls Not Completed...
  • Page 310 PSTN and the destination, contact the provider of the DID service. If this does not solve the problem, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply. Possible Cause 2: The FRL for the default COR for all tie (T-1 emulated voice or data, or analog) or non-tie trunks (PRI) on the remote system may be blocking tandem calls.

  • Page 311: Ars Calls Are Blocked

    Check the ARS programming to verify that the remote machine’s ARS code is being prepended. Verify that switch identifiers have been assigned to all private network tandem trunks. If this does not solve the problem, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply.

  • Page 312: Callback Does Not Work

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-66 Callback Does Not Work Callback Does Not Work Callback allows queueing for an available line/trunk connected to the local system. If a user attempts an ARS- or UDP-routed call and hears a busy signal or warble tone, the signal may be derived from a non-local system’s tandem or PSTN facilities.
  • Page 313 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-67 Private Network Call Transmission Level (Volume) Too Low or Too High 51–60 = trunk connected to a system that is not a MERLIN LEGEND Communications System (for example, a DEFINITY ProLogix Solutions communications system) and is within 200 miles NOTE:...
  • Page 314 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-68 Private Network Call Transmission Level (Volume) Too Low or Too High programmed on the switches on the other end of the tandem trunk. Systems B and C are linked by trunks whose identifiers indicate distant systems.

  • Page 315: Mlx Displays: Private Network Call Display Problems

    August 1998 Page 5-69 MLX Displays: Private Network Call Display Problems situation occurs frequently. Contact your Lucent Technologies representative or Local Authorized Dealer for instructions. If the problem is not solved with the above instructions, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply.

  • Page 316: Passageway Call Display Problems

    Possible Cause 4: Transfer completed too quickly. What to Do: Callers must wait at least two seconds before completing transfers. If none of these factors caused the problem, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply. PassageWay Call Display Problems In private networks, calls to and from PassageWay Telephony services clients may not display or initiate screen pop as expected.

  • Page 317: Ars Calls Go To System Operator (Unassigned Extension)

    The problem is caused when one or more tandem trunks has no switch identifier (the factory setting). If this is not the problem, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply.

  • Page 318: Did Or Pri Dial-Plan Routed Calls Not Completed

    If the routing is correct, contact the service provider. If the service provider instructs you to do so, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply. Excessive Line Noise on Voice and Data Calls Possible Cause: Clocks are not properly synchronized.

  • Page 319: Calls Across The Private Network

    If the clock source is correct, ensure that the specified port is functioning properly and has an in-service facility connected to it. If this does not solve or explain the problem, call the Lucent Technologies Helpline at 1 800 628-2888; consultation charges may apply.

  • Page 320: Conclusion Of Hardware Maintenance

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-74 Conclusion of Hardware Maintenance are in the same time zone. When they are not, time zone differences must also be considered. Conclusion of Hardware Maintenance Installing the Control Unit Housing (Release 2.1 or Later)

  • Page 321: Installing The Control Unit Top Cover

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-75 Conclusion of Hardware Maintenance Top cover Empty module Figure 5-1. Installing the Control Unit Top Cover (Release 2.1 and Later)

  • Page 322: Front Cover

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-76 Conclusion of Hardware Maintenance Front cover M E R L I N L E G E N D Figure 5-2. Installing the Control Unit Front Cover (Release 2.1 and Later)
  • Page 323 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-77 Conclusion of Hardware Maintenance Installing the Control Unit Housing (Release 2.0 or Earlier) After you have completed maintenance and troubleshooting, follow the steps below to reinstall the Release 2.0 or earlier control unit housing. Assemble the control unit housing.

  • Page 324: Assembling The Control Unit Housing

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-78 Conclusion of Hardware Maintenance Right Hand Front Panel Side Panel MERLIN LEGEND Line Up With the Semicircle on Inside of Front Panel Slide Tongues in and Push Front Panel Up Figure 5-3.
  • Page 325 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-79 Conclusion of Hardware Maintenance Slide housing cover forward into clips Figure 5-4. Installing the Control Unit Housing (Release 2.0 and Earlier) Line up the wire clips attached to the carrier with the recesses on the outside of the side panels.
  • Page 326 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page 5-80 Conclusion of Hardware Maintenance...

  • Page 327: Support Telephone Number

    Customer Support Information Support Telephone Number In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your Lucent Technologies representative.

  • Page 328: Canadian Department Of Communications Doc) Interference Information

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-2 Canadian Department of Communications (DOC) Interference Information residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his or her own expense. Canadian Department of Communications (DOC) Interference Information...
  • Page 329 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-3 FCC Notification and Repair Information Notification of Local Telephone Companies. Before connecting this equipment, you or your equipment supplier must notify your local telephone company s business office of the following: ’...

  • Page 330: Installation And Operational Procedures

    FCC. In the event repairs are needed on this equipment, contact your authorized Lucent Technologies dealer or, in the USA only, contact the National Service Assistance Center (NSAC) at...
  • Page 331 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-5 Installation and Operational Procedures Rights of the Local Telephone Company. If this equipment causes harm to the telephone network, the local telephone company may discontinue your service temporarily.

  • Page 332: Doc Notification And Repair Information

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-6 DOC Notification and Repair Information — A busy tone is received — A reorder tone is received Allowing this equipment to be operated in such a manner as not to provide proper answer supervision signaling is in violation of Part 68 FCC rules.
  • Page 333 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-7 DOC Notification and Repair Information Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or any equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

  • Page 334: Notification Du Ministère Des Communications Du Canada Et La Réparation

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-8 Renseignements sur la notification du ministère des Communications du Renseignements sur la notification du ministère des Communications du Canada et la réparation AVIS: L’étiquette du ministère des Communications du Canada identifie le matériel homologué.
  • Page 335 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-9 Renseignements sur la notification du ministère des Communications du AVERTISSEMENT: L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à un service d’inspection des installations électriques, ou à...
  • Page 336 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-10 Renseignements sur la notification du ministère des Communications du MERLIN LEGEND D.O.C. Ministère des Communications Location Label Placement du Canada emplacement de l’étiquette...

  • Page 337: Security Of Your System: Preventing Toll Fraud

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-11 Security of Your System: Preventing Toll Fraud Security of Your System: Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud.
  • Page 338 Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit for charges that result from unauthorized access.

  • Page 339: Toll Fraud Prevention

    (line/trunk) or a private network operator. This is referred to as social engineering. Hackers may pose as telephone company employees and employees of Lucent Technologies or your authorized dealer. Hackers will go through a company’s trash to find directories, dialing instructions, and other information that will allow them to break into the system.
  • Page 340 Any time a call appears to be suspicious, call the Lucent Technologies GBCS Fraud Intervention Center at 1 800 628-2888 (fraud intervention ®...
  • Page 341 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-15 Toll Fraud Prevention Customers should also take advantage of Lucent Technologies monitoring services and devices, such as the NetPROTECT family of ® fraud detection services, CAS with HackerTracker , and CAT Terminal with Watchdog.
  • Page 342 10, 1700, 1809, 1900, and 976 or 1(wildcard)976. In Release 3.1 and later systems, Disallowed List number 7 does not include 800 and 1800 and 411 and 1411, but Lucent Technologies recommends that you add them. Assign all voice mail port extensions to this Disallowed List.
  • Page 343 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-17 Toll Fraud Prevention Program an ARS Facility Restriction Level (FRL) of 2 on voice mail port extension(s) used for Outcalling. This allows calls to use the default local ARS table that is defaulted to an FRL of 2 and any other ARS routes with an FRL of 2 or less.
  • Page 344 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-18 Toll Fraud Prevention If the Automated Attendant prompts callers to use Remote Call Forwarding (RCF) to reach an outside telephone number, the system may be susceptible to toll fraud. An example of this application is a menu or submenu that says, “To reach our answering service, select prompt number 5,”...
  • Page 345 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-19 Toll Fraud Prevention NOTE: In most cases these will be loop-start lines/trunks without reliable disconnect. The local telephone company will need to be involved to change the facilities used for RCF to ground start lines/trunks.

  • Page 346: Other Security Hints

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-20 Other Security Hints It is strongly recommended that customers invest in security adjuncts, which typically use one-time passcode algorithms. These security adjuncts discourage hackers. Since a secure use of the Remote Access feature generally offers savings over credit-card calling, the break-even period can make the investment in security adjuncts worthwhile.
  • Page 347 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-21 Other Security Hints Educating Users Everyone in your company who uses the telephone system is responsible for system security. Users and attendants/operators need to be aware of how to recognize and react to potential hacker activity.
  • Page 348 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-22 Other Security Hints Educating Operators Operators and attendants need to be especially aware of how to recognize and react to potential hacker activity. To defend against toll fraud, operators should follow the guidelines below: Establish procedures to counter social engineering.
  • Page 349 Change the access password regularly and issue it only to authorized personnel. Disconnect the maintenance port when not in use. (However, this eliminates Lucent Technologies 24-hour maintenance surveillance capability and may result in additional maintenance costs.) Create a communications system management policy concerning employee turnover and include these suggestions: —...
  • Page 350 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-24 Other Security Hints Use the Security Violations Notification options (Mailbox Lock or Warning Message) to alert you of any mailbox break-in attempts. Investigate all incidents. Review security policies and procedures and keep them up-to-date.

  • Page 351: Limited Warranty And Limitation Of Liability

    Warranty Date that your system is not in good working order, Lucent Technologies will without charge to you repair or replace, at its option, the system components that are not in good working order.
  • Page 352 The following will not be deemed to impair the good working order of the system, and Lucent Technologies will not be responsible under the limited warranty for damages resulting from: Failure to follow Lucent Technologies’...

  • Page 353: Remote Administration And Maintenance

    Remote Administration and Maintenance Limitation of Liability Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven;...
  • Page 354 Under applicable tariffs, you will be responsible for payment of toll charges. Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access.
  • Page 355 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-29 Remote Administration and Maintenance If your Remote Administration and Maintenance feature requires that someone in your office transfer the caller to the Remote Administration and Maintenance extension, you should impress upon your employees the importance of only transferring authorized individuals to that extension.
  • Page 356 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page A-30 Remote Administration and Maintenance...

  • Page 357: System Numbering Forms

    MERLIN LEGEND Communications System Release 6.1 MERLIN LEGEND Communications System Release 6.1 Issue 1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 August 1998 Maintenance and Troubleshooting Page B-1 System Numbering Forms When you change any existing trunk or extension wiring, record information about the wiring on the appropriate system numbering form.

  • Page 358: Merlin Legend Communications System Release

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page B-2 Form 2a, System Numbering: Extension Jacks Form 2a, System Numbering: Extension Jacks Renumber System* 2-Digit Selected Extension Numbers 3-Digit Set Up Space 2-Dig 3-Dig. Ring Jack Type Set Up...
  • Page 359 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page B-3 Form 2a, System Numbering: Extension Jacks The following explains how to complete Form 2a. The number in the logical ID column refers to the number of the extension jack in the control unit.

  • Page 360: Form 2B, System Numbering: Digital Adjuncts

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page B-4 Form 2b, System Numbering: Digital Adjuncts Form 2b, System Numbering: Digital Adjuncts Factory-Set Telephone Person, Location, Log. Pass. Set Up 2-digit 3-digit Ext. No. Renumber to Adjuncts Function, and Equipment Type Space...

  • Page 361: Form 2C, System Numbering: Line/Trunk Jacks

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page B-5 Form 2c, System Numbering: Line/Trunk Jacks Form 2c, System Numbering: Line/Trunk Jacks Music On Hold, Line/Trunk No. __________ Source __________ Maintenance Alarm, Line/Trunk No. ____________________ Loudspeaker Page, Line/Trunk No(s).

  • Page 362: Form 2D, System Numbering: Special Renumbers

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page B-6 Form 2d, System Numbering: Special Renumbers Form 2d, System Numbering: Special Renumbers Group Calling Pools* Factory-Set Renumber (Form 7d) Factory-Set Renumber (Form 2c) Number Group ID Number Description...
  • Page 363 MERLIN LEGEND Communications System Release 6.1 MERLIN LEGEND Communications System Release 6.1 Issue 1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 August 1998 Maintenance and Troubleshooting Page C-1 Unit Load Calculation Worksheet If you determine that you need to recalculate the unit load for any carrier, use the instructions on the following worksheet.

  • Page 364: Unit Load Worksheet

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page C-2 Unit Load Worksheet Unit Load Worksheet 1. Number of modules in carrier (excluding power __________ supply and processor): If fewer than five, power is adequate. If five or six, continue to Step 2.
  • Page 365 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page C-3 Unit Load Worksheet 5. Calculate the estimated unit loads. Module Unit Load = Total 12.0 008 MLX 13.5 008 OPT 016 (T/R) 12.8 100D 400 (LS) 400 EM 400 GS/LS/TTR...
  • Page 366 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page C-4 Unit Load Worksheet 6. Calculate the actual carrier unit load. Unit Load = Total Hybrid/PBX Equipment or Modified Square Network Access Lines* GS/LS Telephones MLX-5 MLX-5D MLX-10...
  • Page 367 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page C-5 Unit Load Worksheet Unit loads are computed per trunk for trunk-type private network access lines. Unit Load = Total Hybrid/PBX Equipment or Modified Square Optional Equipment Direct Station Selector General Purpose Adapter...
  • Page 368 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page C-6 Unit Load Worksheet NOTE: Empty slots are not permitted between modules.
  • Page 369 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page C-7 Unit Load Worksheet 8. Calculate the unit loads for slots 5 and 6 of the carrier. Unit Load = Total Hybrid/PBX Equipment or Modified Square Network Access Lines* GS/LS...
  • Page 370 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page C-8 Unit Load Worksheet Unit Load = Total Hybrid/PBX Equipment or Modified Square Optional Equipment Direct Station Selector General Purpose Adapter Hands-Free Unit Headset Adapter Total Actual Unit Load for Slots 5 and 6 The MFM has its own wall power unit located at the telephone and therefore is not added to the unit load calculation.
  • Page 371 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page C-9 Unit Load Worksheet...
  • Page 372 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page C-10 Unit Load Worksheet...

  • Page 373: Backing Up With A Memory Card

    MERLIN LEGEND Communications System Release 6.1 MERLIN LEGEND Communications System Release 6.1 Issue 1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 August 1998 Maintenance and Troubleshooting Card Types Page D-1 Backing Up with a Memory Card A PCMCIA (Personal Computer Memory Card International Association) interface slot is present on the processor module.
  • Page 374 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-2 Card Types Translation Card. The backup and restore procedures previously available to system managers through SPM (using the PC and floppy disks) can now be performed using the memory card and the new option on the System menu.

  • Page 375: Pcmcia Translation Memory Card

    August 1998 Page D-3 Card Types INSERT LUCENT TECHNOLOGIES PROPRIETARY THIS MEMORY CARD CONTAINS PROPRIETARY INFORMATION OF LUCENT TECHNOLOGIES THAT IS NOT TO BE DISCLOSED OR USED EXCEPT IN ACCORDANCE WITH APPLICABLE AGREEMENTS. © COPYRIGHT 1993 LUCENT TECHNOLOGIES ALL RIGHTS RESERVED...
  • Page 376 August 1998 Page D-4 Card Types Inserting the Card To insert the card, hold the card with the Lucent Technologies logo facing up and the arrow pointing toward the slot. See Figure D-2 for the proper way to insert the memory card into the slot on the processor module.

  • Page 377: Memory Card Formatting

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-5 Memory Card Formatting Memory Card Formatting The memory card may have to be formatted before you begin any manual or automatic backup procedures. This section details the screens and messages that appear during the format procedure.

  • Page 378: Memory Card Formatting Messages

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-6 Memory Card Formatting A memory card may need to be formatted if it is intended for use as a translation card but is currently blank, or contains data other than backup files for the system.
  • Page 379 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-7 Backup Backup Use this procedure to make a copy of your customized system data. You should create a backup at least three times during system installation (so that programmed information is not lost), and once after each system upgrade, service technician visit, or major system reconfiguration.
  • Page 380 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-8 Backup Console Display/Instructions Additional Information 2. Select the System menu. 3. Select Back/Restore. Select Backup.
  • Page 381 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-9 Backup Console Display/Instructions Additional Information Select the backup filename. If you select , go to Step 8. You cannot rename either of these two files ...
  • Page 382 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-10 Backup Console Display/Instructions Additional Information Respond to the prompt. GJMFOBNF filename = file selected in Step 5 or entered in Step 6 Select to abort the backup. Go to Step 11.

  • Page 383: Automatic Backup

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-11 Automatic Backup Automatic Backup If an automatic backup fails for any reason, except when the failure results from the memory card being write-protected, the automatic backup feature is turned off.
  • Page 384 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-12 Automatic Backup Procedure: Automatic Backup Console Display/Instructions Additional Information 1. Insert the memory card into the PCMCIA interface slot on the processor module. Select the System menu. Select Back/Restore.
  • Page 385 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-13 Automatic Backup Console Display/Instructions Additional Information Make a selection. Select , or Save your entry. Select If you selected , you have finished this procedure.
  • Page 386 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-14 Automatic Backup Console Display/Instructions Additional Information Enter the time when you want the automatic backup to run every day ( hh = 00 to 23, mm = 00 to 59). Dial or type [ hhmm].
  • Page 387 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-15 Automatic Backup Console Display/Instructions Additional Information Enter the day ( d = 0 to 6) and time ( hh = 00 to 23, mm = 00 to 59) when you want the automatic backup to run each week.
  • Page 388 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-16 Automatic Backup Backup Canceled x = backup filename If the system detects an error, either on the memory card or with the backup file, or if you abort the backup, this screen appears.
  • Page 389 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-17 Automatic Backup Card Missing or Card Not Inserted Correctly The memory card is either not inserted or is inserted incorrectly. The backup is aborted. You must reinsert the memory card and repeat the backup procedure. This screen may also appear if the wrong type of memory card is inserted and a backup or automatic backup is requested within one minute of insertion.
  • Page 390 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-18 Restore Card Failure If the card is damaged, repeat the backup with a different card. If a backup is in progress and fails, the system makes two additional attempts at the backup. At the start of each attempt, a message appears with the percentage of the backup that is completed.
  • Page 391 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-19 Restore information about the system software release from which the backup was made. If any type of programming is taking place at another extension when you begin the restore procedure, the restore is canceled and the number of the busy extension appears on the screen.
  • Page 392 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-20 Restore Procedure: Restore Console Display/Instructions Additional Information 1. Insert the memory card into the PCMCIA interface slot on the processor module. Select the System menu. Select Back/Restore.
  • Page 393 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-21 Restore Console Display/Instructions Additional Information PC Select the restore file. mmdd = month and day of backup NNEE NNEE NNEE Press the button or function key next to your selection.
  • Page 394 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-22 Restore Console Display/Instructions Additional Information PC Observe the restore progress screen. n = filename selected in Step 5 Observe the restore file validation screen. n = filename selected in Step 5 The session is finished and the system restarts.
  • Page 395 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-23 Restore The memory card is either not inserted or inserted incorrectly. The restore is aborted. Reinsert the card and repeat the restore procedure. This screen may also appear if the wrong type of memory card is inserted and a restore is requested within one minute of insertion.
  • Page 396 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-24 Restore Release Mismatch n = filename selected X.Y = release number ;< This screen appears only if you are upgrading from Release 3.0 or higher and the releases are not compatible.
  • Page 397 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-25 Restore If the restore fails because the card is damaged, the system performs a System Erase (frigid start). Repeat the restore procedure using a different file and/or memory card.
  • Page 398 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page D-26 Restore Strap in Place for Key Mode, but Mode Set to Hybrid/PBX n = filename selected CAUTION: This procedure should be performed only by qualified service personnel. If the processor module has been strapped for Permanent Key mode, a restore to Hybrid/PBX mode is not possible.

  • Page 399: Modifying A Release 2.1 Or Earlier

    MERLIN LEGEND Communications System Release 6.1 MERLIN LEGEND Communications System Release 6.1 Issue 1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 August 1998 Maintenance and Troubleshooting Modifying the Processor Page E-1 Modifying a Release 2.1 or Earlier Processor for Permanent Key Mode Modifying the Processor CAUTION: This procedure must be performed for KF registration with the FCC.

  • Page 400: Modifying The Processor For Key Mode

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page E-2 Modifying the Processor HDR4 SHUNT HDR3 Do not touch HDR3 Figure E-1. Modifying the Processor for Key Mode CAUTION: Do not touch the HDR3 header on the processor board; the header is exposed when the feature module is not installed in the processor.

  • Page 401: Installing The Control Unit Housing

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page E-3 Installing the Control Unit Housing Take the KF label from the Jack Numbering Labels Sheet, which is packaged with the feature module, and fasten it to the wire manager at the base of the module.

  • Page 402: Installing The Control Unit

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page E-4 Installing the Control Unit Housing Right Hand Front Panel Side Panel MERLIN LEGEND Line Up With the Semicircle on Inside of Front Panel Slide Tongues in and Push Front Panel Up Figure E-2.
  • Page 403 Multiline Hunt Group or Series Completion feature depending on the CO switch type. Specific translations are provided for the following switches: Lucent Technologies 5ESS Northern Telecom DMS-100 Siemens SSC EWSD After determining that the local service provider offers National ISDN-1 service, the information contained in this appendix should be given to the local service provider if necessary.
  • Page 404 Lucent Technologies 5ESS Switch Translations Lucent Technologies 5ESS Switch Translations For the Lucent Technologies 5ESS switch, Capability Package “S” (2B) includes alternate voice/circuit-switched data on two B-channels. Data and voice capabilities include Calling Number Identification. Please note that in order to have simultaneous calls on the two B-channels, two Directory Numbers (DNs) must be assigned with this package.
  • Page 405 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-3 Lucent Technologies 5ESS Switch Translations RSTR MP <N> MDPKT <0> MTERM <2> USPID < enter value > MAXBCHL <2> ACT USER <Y> Fields that must be populated on Screens 4, 5, and 6: CKT TN <...
  • Page 406 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-4 Lucent Technologies 5ESS Switch Translations DN2 Translations NOTE: DSL information was built with DN1. Fields that must be populated on Screens 1, 2, 3 and 4: DSL TN <C plus second Telephone number >...
  • Page 407 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-5 Lucent Technologies 5ESS Switch Translations Series Completion Feature Translations The sample screens shown below illustrate the translations for alternate voice and data hunting on one main DSL and three DNs forming a linear series completion group.

  • Page 408: Lucent Technologies 5Ess Switch Translations

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-6 Lucent Technologies 5ESS Switch Translations DSL/BRCS ASSIGNMENT (DSL INFO) >11. OE I 00101209 25. CUT DGTS2228 14. D ISCN 007096 26. ACSR GRP_____ 15. D SERV 27.
  • Page 409 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-7 Lucent Technologies 5ESS Switch Translations 43. EKTS 54. AU DNA QTY 63. K64 DNA QTY 44. CA 45. CA QTY ___________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 5 OF 14 RECENT CHANGE 23.8...
  • Page 410 August 1998 Page F-8 Lucent Technologies 5ESS Switch Translations 5 _______ _ _ _ _ 14 _____ _ _ _ _ 23 _____ _ _ _ _ 32 _____ _ _ _ _ 6 ________ _ _ _ _ 15 _____ _ _ _ _ 24 _____ _ _ _ _ 33 _____ _ _ _ _...
  • Page 411 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-9 Lucent Technologies 5ESS Switch Translations ____________________________________________________________________________ 5ESS SWITCH LAts. While MERLIN LEGEND Release 3.0 permits a barrier code of up to 11 digits, systems prior to Release 3.0 permit barrier codes of up to only four digits.
  • Page 412 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-10 Lucent Technologies 5ESS Switch Translations ____________________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 11 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (ODB) >210. ODB TN ____ 222. RATE 234.
  • Page 413 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-11 Lucent Technologies 5ESS Switch Translations ____________________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 13 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (PPB2) >274. PPB2 TN 283. RATE 293.
  • Page 414 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-12 Lucent Technologies 5ESS Switch Translations (*)5. TERM ____ BRCS FEATURE LIST (*)6. DSL OE _ _______ BRCS FEATURE PARAMETERS 7 to 9 (*)9. ASSOC 4 &...
  • Page 415 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-13 Lucent Technologies 5ESS Switch Translations _________________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 4 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34. CKT TN 2228701 CIRCUIT VOICE (CSV) CIRCUIT DATA (CSD) 35.
  • Page 416 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-14 Lucent Technologies 5ESS Switch Translations _________________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 6 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT >106. BFGN ______ _ 109. FEATURE LIST (FL)
  • Page 417 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-15 Lucent Technologies 5ESS Switch Translations 138. ICR SFG 150. PFA:DGRPNM ________ 162. ALWMDR 139. SC1NAME _____ 151. ATH:VGRPNM ________ 163. ACSR PINREQ _ 140. SC1S 152.
  • Page 418 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-16 Lucent Technologies 5ESS Switch Translations _________________________________________________________________________ _________________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 1 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228702SERVICES AND FEATURES SCREENS (*)4.
  • Page 419 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-17 Lucent Technologies 5ESS Switch Translations 24. MTERM ______________________________________________________________________ ______ 5ESS SWITCH LABNSC1 SCREEN 3 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (USER INFO) >28. USPID 0122287002 29.
  • Page 420 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-18 Lucent Technologies 5ESS Switch Translations 65. TAUTO 73. SAR ORIGN 83. ATT MLHG ____ 66. SHARED 74. SAR TERMN 84. RBV TGN ____ 67. SAUTO 75.
  • Page 421 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-19 Lucent Technologies 5ESS Switch Translations 5ESS SWITCH LABNSC1 SCREEN 7 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >134. TG:GRPID 146. ACSR GRPNM ________ 158. QALWD 135.
  • Page 422 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-20 Northern Telecom DMS-100 Switch Translations ____________________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 9 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >176. CALL FORWARDING FEATURE PARAMETERS (CF) FEATURE FWD TO DN TIMEOUT BSRING...
  • Page 423 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-21 Northern Telecom DMS-100 Switch Translations DN1 Translations Provision DN1 using the following translations. Define a new Logical Terminal Identifier (LTID) using the SLT command: SONUMBER <<cr>...
  • Page 424 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-22 Northern Telecom DMS-100 Switch Translations DMS-100 normally delivers the Calling Party Number and the Redirecting Number, if available. Attach LTIDs to LEN using SLT command: SONUMBER <<cr>...
  • Page 425 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-23 Northern Telecom DMS-100 Switch Translations SUBGRP < enter subgrp value > NCOS < enter ncos value > SNPA < enter NXX value > KEY <1> RINGING <Y>...
  • Page 426 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-24 Northern Telecom DMS-100 Switch Translations QDN 2257141 ____________________________________________________________________________ 2257141 TYPE: PILOT OF DNH HUNT GROUP SNPA: 201SIG: N/A LNATTIDX: N/A HUNT GROUP: HUNT MEMBER: LTID: PSATS LTCLASS: BRAFS...
  • Page 427 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-25 Northern Telecom DMS-100 Switch Translations QLT PSATS 141 ____________________________________________________________________________ LTID: PSATS 141 SNPA: 201 DIRECTORY NUMBER: 2257141 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS:...
  • Page 428 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-26 Northern Telecom DMS-100 Switch Translations QLT PSATS 142 ____________________________________________________________________________ LTID: PSATS SNPA: 201 DIRECTORY NUMBER:2257142 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS:...
  • Page 429 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-27 Northern Telecom DMS-100 Switch Translations _________________________________________________________________________ LTID: PSATS SNPA: 201 DIRECTORY NUNBER:2257143 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD...
  • Page 430 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-28 Northern Telecom DMS-100 Switch Translations ____________________________________________________________________________ _________________________________________________________________________ LTID: PSATS SNPA: 201 DIRECTORY NUMBER: 2257144 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS:...
  • Page 431 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-29 Northern Telecom DMS-100 Switch Translations PILOT DN: 2257141 GROUP OPTIONS: CIR RCVD ____________________________________________________________________________ _________________________________________________________________________ LTID: PSATS SNPA: 201 DIRECTORY NUMBER:2257145 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N...
  • Page 432 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-30 Northern Telecom DMS-100 Switch Translations CUSTGRP: MDCSCA SUBGRP: O NCOS: O RING: Y OPTIONS: PILOT DN: 2257141 GROUP OPTIONS: CIR RCVD ____________________________________________________________________________ _________________________________________________________________________ LTID: PSATS 146 SNPA: 201 DIRECTORY NUMBER:2257146 LT GROUP NO: 13...
  • Page 433 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-31 Siemens SSC EWSD Switch Translations LTID BCH/ISG Bd ------------- ---------- DYNAMIC PSATS DYNAMIC PSATS ____________________________________________________________________________ _________________________________________________________________________ LEN: HOST 01 1 10 02 ISG: 0 DCH: 1 ISG BRA Channel: 21 CARCODE: BX27AA PADGRP: NPDGP...
  • Page 434 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-32 Siemens SSC EWSD Switch Translations The Siemens SSC EWSD switch provides for either voice or data hunting on one DN via the Series Completion feature. The same provisioning is used for either a voice or data series completion group.
  • Page 435 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-33 Siemens SSC EWSD Switch Translations & 0288-AU3 CHRG = FRSA1 MASKNO:03775 COS = ICND & RND MASKNO:03777 CRBLIM = 2 MASKNO:03798 CT = CMD MASKNO:04396 LCC = BCMD RAX = 1...
  • Page 436 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-34 Siemens SSC EWSD Switch Translations COS = ICND & RND MASKNO:03777 CRBLIM = 2 MASKNO:03798 CT = CMD MASKNO:04396 LCC = BCMD RAX = 1 MASKNO:03785 BCHCT = 2 MASKNO:06282...
  • Page 437 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-35 Siemens SSC EWSD Switch Translations EXEC’D ISDN ACCESS DATA MASKNO:04328 MASKNO:00000 VIEW = EQN. EQN = 20-0-00-01. BCHEQN = 2. BCEQN = SP. BCEQN = AU3. BCEQN = C56.
  • Page 438 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-36 Siemens SSC EWSD Switch Translations VIEW = DN. NPA = 215. DN = 6851189. EQN = 20-0-00-01. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56.
  • Page 439 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-37 Siemens SSC EWSD Switch Translations PIC = 222-SP. PIC = 288-AU3. CRBLIM = 1: lNTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0003 NAVK1/BELLCORNJRB/APS 13.0 PS0071/00096-01-18 16:22:15 0959 OMT-00/LEONLY2816/04328...
  • Page 440 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-38 Siemens SSC EWSD Switch Translations EQN = 20-0-00-01. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56. BCDN = C64. BCHCT = 2-VI. BCHCT = 2-CMD.
  • Page 441 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-39 Siemens SSC EWSD Switch Translations PIC = 288-AU3. CRBLIM = 1: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0006 NAVK1/BELLCORNJRB/APS 13.0 PS0071/00096-01-18 16:22:26 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000...
  • Page 442 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-40 Siemens SSC EWSD Switch Translations TERMLIM = 1. TSPCOS = CHDBCHR: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0008 NAVK1/BELLCORNJRB/APS 13.0 PS0071/00096-01-18 16:22:32 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATAMASKNO:04328 MASKNO:00000 VIEW = TSPDNCT.
  • Page 443 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-41 Siemens SSC EWSD Switch Translations 16:22:38 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-00-01. USID = 2. TSPID = 2156851289. TERMLIM = 1.
  • Page 444 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-42 Siemens SSC EWSD Switch Translations L2TIM = T203-3. L2COUNT = N200-3. L2COUNT = OIFDCC-1. L2COUNT = OIFDPC-3. CPVDN2 = 2156852199. CPVDN2 = 2156852299: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0012 NAVK1/BELLCORNJRB/APS 13.0 PS0071/00096-01-18 16:22:44...
  • Page 445 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-43 Siemens SSC EWSD Switch Translations CONTINUATION TEXT 0013 NAVK1/BELLCORNJRB/APS 13.0 PS0071/00096-01-18 16:22:48 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6852199. EQN = 20-0-05-00.
  • Page 446 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-44 Siemens SSC EWSD Switch Translations COS = ICND. COS = RND. COSDAT = SERCOMP-6852299. PIC = 222-C56. PIC = 288-C64. CRBLIM = 1: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0015 NAVK1/BELLCORNJRB/APS 13.0 PS0071/00096-01-18 6:22:55...
  • Page 447 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-45 Siemens SSC EWSD Switch Translations CONTINUATION TEXT 0016 NAVK1/BELLCORNJRB/APS 13.0 PS0071/00096-01-18 16:22:58 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6852299. EQN = 20-0-05-00.
  • Page 448 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-46 Siemens SSC EWSD Switch Translations COS = ICND. COS = RND. COSDAT = SERCOMP-6853119. PIC = 222-C56. PIC = 288-C64. CRBLIM = 1: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0018 NAVK1/BELLCORNJRB/APS 13.0 PS0071/00096-01-18 16:23:05...
  • Page 449 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-47 Siemens SSC EWSD Switch Translations CT= VI: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0020 NAVK1/BELLCORNJRB/APS 13.0 PS0071/00096-01-18 16:23:11 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSPDNCT.
  • Page 450 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-48 Siemens SSC EWSD Switch Translations 0959 OMT-00/LEONLY2816/04328 ISDN ACCESS DATA MASKNO:04328 MASKNO:00000 VIEW = EQN. EQN = 40-0-02-04. BCHEQN = 2. BCEQN = SP. BCEQN = AU3.
  • Page 451 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-49 Siemens SSC EWSD Switch Translations VIEW = DN. NPA = 215. DN = 6853119. EQN = 40-0-02-04. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56.
  • Page 452 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-50 Siemens SSC EWSD Switch Translations COSDAT = SERCOMP-6853219. PIC = 222-SP. PIC = 288-AU3. CRBLIM = 1: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0025 NAVK1/BELLCORNJRB/APS 13.0 PS0071/00096-01-18 16:23:27 0959...
  • Page 453 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-51 Siemens SSC EWSD Switch Translations VIEW = DN. NPA = 215. DN = 6853219. EQN = 40-0-02-04. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56.
  • Page 454 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-52 Siemens SSC EWSD Switch Translations COSDAT = SERCOMP-6851189. PIC = 222-SP. PIC = 288-AU3. CRBLIM = 1: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0028 NAVK1/BELLCORNJRB/APS 13.0 PS0071/00096-01-18 16:23:37 0959...
  • Page 455 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-53 Siemens SSC EWSD Switch Translations EQN = 40-0-02-04. USID = 1. TSPID = 2156853119. TERMLIM = 1. TSPCOS = CHDBCHR: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0030 NAVK1/BELLCORNJRB/APS 13.0 PS0071/00096-01-18 16:23:43...
  • Page 456 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page F-54 Siemens SSC EWSD Switch Translations CONTINUATION TEXT 0032 NAVK1/BELLCORNJRB/APS 13.0 PS0071/00096-01-18 16:23:49 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 40-0-02-04. USID = 2.
  • Page 457 Issue 1 MERLIN LEGEND Communications System Release 6.1 August 1998 Maintenance and Troubleshooting 555-661-140 Page GL- 1 Glossary 1 < Italics The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossary. Numerics Digital information carried by two B-channels for better 2B data performance and quality;...
  • Page 458 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-2 (Automatic Line Selection) Programmed order in which the system makes outside lines available to a user. ambiguous Numbering of extension ranges, remote access codes, or numbering other system components that causes conflicts in private network operations.
  • Page 459 Power provides Automated Attendant, Call Answer, Information Service, Message Drop, Voice Mail, and, optionally, Fax Attendant System for use with the system. IS II/III , MERLIN LEGEND Mail , and Lucent Technologies Automated Attendant application that automatically answers incoming Attendant calls with a recorded announcement and directs callers to a department, an extension, or the system operator.
  • Page 460 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-4 See ANI . Automatic Number Identification See automatic-start tie trunk . automatic ringdown tie-trunk See ARS . Automatic Route Selection Tie trunk on which incoming calls are routed to an automatic-start tie trunk operator or other designated destination without a start...
  • Page 461 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-5 baud rate Strictly speaking, a measurement of transmission speed equal to the number of signal level changes per second. In practice, often used synonymously with bit rate and bps .
  • Page 462 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-6 blocking Condition in which end-to-end connections cannot be made on calls because of a full load on all possible services and facilities. See also glare. (Broadcast Music Incorporated) board A module, for example, 100D or 408 MLX GS/LS, that...
  • Page 463 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-7 Caller ID A service provided by some local telephone companies (if local regulations allow) that supplies the calling party telephone number. In Release 3.0 and later, an 800 GS/LS-ID module on the system can capture this information and display it on the screens of MLX telephones.
  • Page 464 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-8 checksum Sum of ones in a sequence of ones and zeros used to detect or correct errors in data transmission. circuit-switched Data call made through an exclusively established and maintained connection between data stations .
  • Page 465 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-9 coaxial cable Cable consisting of one conductor, usually a small copper tube or wire within and insulated from another conductor of larger diameter, usually copper tubing or copper braid. codec (coder-decoder) Device used to convert analog signals such as speech, music, or television to digital form for...
  • Page 466 (Computer Telephony Integration) link. A hardware/software feature that is part of the PassageWay Telephony Services application. It allows the use of Lucent Technologies-certified software applications on a LAN running Novell NetWare software in a Hybrid/PBX mode system. These applications may provide special features for client control of such calling activities as power dialing.
  • Page 467 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-11 D4 framing format Framing format consisting of a sequence of individual frames of 24 eight- bit slots and one signal bit (193 bits) in a 12-frame superframe.
  • Page 468 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-12 dedicated feature The imprinted feature buttons on a telephone: Conf or buttons Conference, Drop, Feature, HFAI (Hands Free Answer on Intercom), Hold, Message, Mute or Microphone, Recall, Speakerphone or Spkrphone, and Transfer.
  • Page 469 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-13 DID trunk Incoming trunk that receives dialed digits from the local exchange, allowing the system to connect directly to an extension without assistance from the system operator. digital Representation of information in discrete elements such as off and on or zero and one.
  • Page 470 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-14 (Direct-Line Console) Telephone used by a system operator to answer outside calls (not directed to an individual or a group) and inside calls, transfer calls, make outside calls for users with outward calling restrictions, set up conference calls, and monitor system operation.
  • Page 471 (193 bits) in a 24-frame extended superframe. (Electronic Switching System) Class of central office ( CO ) switching systems developed by Lucent Technologies in which the control functions are performed principally by electronic data processors operating under the direction of a stored program.
  • Page 472 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-16 ExpressRoute Data communications device that allows connection between an RS-232 DTE device and the control unit using 1000 MLX extension jacks on the 008 MLX or 408 GS/LS-MLX module.
  • Page 473 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-17 Fax Attendant Fax handling and processing application available with AUDIX Voice Power . System (Federal Communications Commission) feature Function or service provided by the system. feature code Code entered on a dialpad to activate a feature.
  • Page 474 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-18 (Facility Restriction Level) Calling restriction type that restricts calls to certain specified ARS and UDP routes. (Foreign exchange) Central office ( CO ) other than the one that is providing local access to the public telephone network.
  • Page 475 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-19 Hands Free See HFAI . Answer on Intercom hands-free unit See HFU . headset Lightweight earpiece and microphone used for hands-free telephone operation. HFAI (Hands Free Answer on Intercom) Feature that allows a user to answer a voice-announced call.
  • Page 476 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-20 ICOM buttons (intercom buttons) Telephone buttons that provide access to inside system lines for calling other extensions or receiving calls from them. Tie trunk on which no start signal is necessary; dialing can immediate-start tie trunk begin immediately after the trunk is seized.
  • Page 477 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-21 IROB protector (In-Range Out-of-Building protector) Surge-protection device for off-premises telephones at a location within 1000 feet (305 m) of cable distance from the control unit. IS II/III (Integrated Solution II or Integrated Solution III) Set of UNIX System-based applications that augments and...
  • Page 478 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-22 kbps (kilobits per second) Key mode One of three modes of system operation, in which the system uses personal lines on line buttons for outside calls, with a separate interface ( ICOM buttons ) for inside calling.
  • Page 479 (T/R) extension jacks and automatically answers Attendant incoming calls with a recorded announcement; directs calls in response to touch tones. Magic on Hold A Lucent Technologies Music On Hold enhancement that promotes a company’s products or services. Mbps (megabits per second)
  • Page 480 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-24 The AT&T tariffed digital WATS offering for outward Megacom calling. Megacom 800 The AT&T tariffed digital 800 offering for inward calling. memory card Storage medium, similar in function to a floppy disk, that allows information to be added to or obtained from the communications system through the PCMCIA interface slot on the processor module.
  • Page 481 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-25 mode codes Streams of touch-tone codes used by voice messaging applications to communicate with the system’s control unit. modem Device that converts digital data signals to analog signals for transmission over a telephone line, and analog signals received on a telephone line to digital signals.
  • Page 482 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-26 monitored Extension for which one or more CTI applications is extension receiving call information. The CTI application does not have to be directly attached to the equipment at the extension in order to monitor calls.
  • Page 483 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-27 In a system that is part of a private network , a list of non-local dial plan extension ranges that the local system references in order to route non-local intersystem calls via UDP .
  • Page 484 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-28 parity The addition of a bit to a bit string so that the total number of ones is odd or even, used to detect and correct transmission errors.
  • Page 485 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-29 In a private network, a line/trunk that passes through the point-to-point PSTN without using the switching capabilities of the facility PSTN. See jack . Also, refers to extension or line/trunk jacks port before these are numbered according to the dial plan during programming.
  • Page 486 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-30 processor module Module in the second slot of the control unit (Slot 0, to the right of the power supply module ). Includes the software and memory that runs the system.
  • Page 487 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-31 (random-access memory) Computer memory in which an individual byte or range of bytes can be addressed and read or changed without affecting other parts of memory. read-only memory See ROM .
  • Page 488 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-32 (Supplemental Alert Adapter) Device that permits alerting equipment to be connected to an analog multiline telephone jack so that people working in noisy or remote areas of a building can be alerted to incoming calls.
  • Page 489 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-33 SMDR (Station Message Detail Recording) Feature that captures usage information on incoming and outgoing calls. SMDR printer Printer used to produce SMDR reports. Connected to the system via an RS-232 jack on the processor module .
  • Page 490 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-34 A number assigned to a tandem trunk in a private switch identifier network . It identifies the system connected to the far end of the trunk. Switch identifiers are based on the type of system and its distance from the system where the identifier is assigned.
  • Page 491 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-35 T1-emulated voice A T1 tie trunk programmed for Tie-PBX or Tie-Toll for use by voice calls. T1 digital data transmission over the public network or T1 Switched 56 over a private network at 56 kbps .
  • Page 492 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-36 See TTR . touch-tone receiver See tip/ring . trunk Telecommunications path between the communications system and the telephone company central office ( CO ) or another switch.
  • Page 493 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-37 unambiguous The practice of numbering of extension ranges, remote numbering access codes, or other system components to avoid routing conflicts in private network or local calling. For example, Extension 441 is unique when compared to Extension 4410.
  • Page 494 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page GL-38 videoconferencing System application that allows face-to-face meetings, with system voice and video, to occur between individuals or groups. This application requires high-speed data transmission facilities.
  • Page 495 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -1 Index Numerics 008 modules 2-11 008 OPT modules 3-13 012 T/R modules apparatus codes PEC codes ring generators touch-tone receivers (TTRs) 3-13 016 T/R modules firmware upgrades 4-64 ring generators...
  • Page 496 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -2 800 NI-BRI modules, (continued) outgoing data call test 4-96 4-97 outgoing voice call test 4-94 4-95 problems 4-75 4-100 provisioning 2-25 provisioning test 4-76 4-100 provisioning, see also Appendix F...
  • Page 497 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -3 Behind Switch mode testing Basic Rate Interface (BRI) 4-95 unit loads 1-36 Board controller test 4-53 4-57 BRI, see Basic Rate Interface (BRI), 800 NI-BRI modules Busy tone 5-44 5-55...
  • Page 498 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -4 Computer Telephony Integration (CTI) link error codes 2-12 2-26 link shutdown 4-126 4-127 overview of problems 4-114 removing 4-125 4-127 removing permanently 4-125 4-126 restarting 4-120...
  • Page 499 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -5 Direct Inward Dialing (DID) errors 2-23 routing 5-72 troubleshooting 5-63 5-65 unit loads 1-36 Direct Inward Dialing (DID) modules 1-36 Direct Station Selector (DSS) Disallowed Lists, see Allowed/Disallowed Lists Display troubleshooting...
  • Page 500 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -6 Error messages board controller test 4-57 CSU loopback test 4-108 4-109 memory card 4-27 4-28 System Busy 4-28 Error thresholds Exchange Codes, see Appendix A Extensions busying-out 5-16...
  • Page 501 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -7 Hardware maintenance completing 5-74 5-79 setting up 1-18 1-20 Helpline, Lucent Technologies, see Appendix A Hybrid/PBX mode unit loads 1-36 Incoming trunks Internal loopback test 4-47 4-52 Intersystem calling call reaches wrong extension...
  • Page 502 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -8 Maintenance busy causes ground-start trunks loop-start trunks overview ports 5-34 programming tie trunks Maintenance documentation Maintenance strategy escalating problems 1-30 illustration 1-22 isolating problems 1-26 1-30 networked systems...
  • Page 503 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -9 Modem dialing 1-12 resetting 5-32 5-34 setup diagram Module problems Busy-out or reset 4-36 4-44 error codes 2-20 2-21 2-23 2-24 testing 4-34 4-36 testing diagram 4-35...
  • Page 504 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -10 PassageWay Telephony Services clients conference 5-63 transfer 5-61 troubleshooting 5-70 5-71 Password changing 1-10 choosing, see Appendix A required for remote maintenance 1-10 PC (personal computer) PCMCIA card, see Memory card PEC codes...
  • Page 505 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -11 Programming maintenance networked systems 1-12 1-14 on-site PC (personal computer) remote remote setup setting up console Prompt-Based Overflow setting Remote access maintenance programming 1-14 Reports 5-42...
  • Page 506 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -12 Status display 1-23 Support telephone number, see Appendix A Switch identifiers troubleshooting 5-49 5-50 5-66 5-69 Switch type troubleshooting 5-50 5-51 5-54 System Busy message 4-28 System erase 1-26...
  • Page 507 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -13 echoing during conversations on error codes 2-12 2-16 errors recorded for ground-start trunk emulation tie trunk emulation T1, see also 100D modules Tandem PRI trunks troubleshooting 5-50 5-51...
  • Page 508 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -14 Transfer Computer Telephony Integration (CTI) link 5-61 incomplete 5-61 5-62 not returning 5-62 troubleshooting 5-61 5-62 Transient errors Translation cards Trouble reports 1-22 Troubleshooting 2B data 5-72...
  • Page 509 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -15 TSAPI GL-36 TTRs, see Touch-tone receivers (TTRs) Unit loads Behind Switch mode 1-36 determining 1-35 1-37 Direct Inward Dialing (DID) 1-36 Hybrid/PBX mode 1-36 Key mode 1-36...
  • Page 510 MERLIN LEGEND Communications System Release 6.1 Issue 1 Maintenance and Troubleshooting 555-661-140 August 1998 Page IN -16...

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