Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 612

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Queued Call Console (QCC)
Inspect
Last Number Dial
Line Request
Messaging
Microphone Disable
Multi-Function
Module
Night Service
Paging
When a participant joins a conference call by using a shared outside line
or a Shared SA button, the QCC display shows the correct number of
participants. However, if the QCC operator uses the Inspect feature to
verify the number of participants, the displayed number does not include
participants joining the conference call on SSA buttons. Pressing any of
the buttons programmed with fixed QCC features (for example, a Call or
Source button) while in Inspect mode does not remove the console from
Inspect mode. However, pressing the Feature, Transfer, HFAI, Conf,
Drop, Speaker, or Hold button removes the console from Inspect mode.
Last Number Dial cannot be used on a QCC.
Line Request cannot be used on a QCC.
A QCC operator can use Leave Message only by selecting the feature
from the display. A Send/Remove Message button is programmed as a
fixed feature on a QCC.
The microphone on a QCC is automatically disabled and cannot be
enabled.
An MFM cannot be connected to an MLX-20L telephone assigned as a
QCC. As a result, adjuncts such as answering machines and fax
machines cannot be used with the console.
A Night Service button is assigned as a fixed feature on a QCC.
When multiple Night Service calls are received in the QCC queue at the
same time and none of the calls are answered by a Night Service
member (all group member ICOM or SA buttons are busy), new calls are
sent to the QCC queue and can be answered only by a QCC operator. To
avoid this situation, all outside lines assigned to ring in to the QCC queue
should be assigned as personal lines on at least one group member's
extension.
In Release 4.1 and later systems, Night Service lines must be assigned to
a Night Service group; they need not appear at the operator position for
the group. Lines that are assigned to the Night Service operator receive
Night Service operation only if they are assigned to the group.
In Release 4.0 and prior systems, if more than one QCC operator is
assigned to receive calls on an individual line/trunk, Night Service must
be turned on at all assigned positions before calls coming in on the
line/trunk can ring on extensions programmed as members of the Night
Service group. If Night Service is not turned on at the QCC position
programmed to receive the calls, after-hours calls ring at that position and
do not receive Night Service treatment.
A QCC cannot make or receive voice-announced inside calls
(speakerphone calls to an extension). A QCC cannot be a member of a
speakerphone paging group. A QCC operator can use a loudspeaker
paging system only by selecting the feature from the display. He or she
can use the Group Paging feature either by selecting a Call button and
pressing the DSS button or by dialing the extension for the paging group.
Issue 1
August 1998
Page 563