Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 387

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Group Calling
Display
Do Not Disturb
Extension Status
Fax Extension
Forward and
Follow Me
Hold
HotLine
Labeling
Messaging
Calling group agents with MLX display telephones see feedback
messages on the display when they log into the Available state. When a
calling group supervisor with an MLX display telephone logs calling group
members in or out, a message appears on the supervisor's display and
on the group member's display. After pressing either the programmed
Available or Unavailable button or dialing the feature code, supervisors
with MLX telephones are prompted to indicate which group member they
want to log in or out.
Any MLX telephone user can inspect the number of calls in queue by
pressing the Inspct button and then pressing a button programmed with
the calling group's extension. The display shows the label associated with
the calling group and the number of calls.
If a calling group member uses Do Not Disturb, calls are not sent to the
group member even if he or she is logged in and available.
Extension Status allows calling group supervisors to change and monitor
calling group member status and enables group members to sign in and
out of the calling group.
The calling group receives fax message-waiting indications directed to
the calling group. The message-waiting receiver cannot distinguish
between messages left for the calling group and fax or personal
messages.
An available calling group member is automatically logged out when she
or he forwards calls to an extension or telephone number. If a calling
group member logs in while calls are being forwarded, Forward or any
type of Remote Call Forwarding is automatically canceled. Calls cannot
be forwarded to calling groups.
A line/trunk can be assigned as a personal line and ring into a calling
group. The principal user of the personal line can use Remote Call
Forwarding to forward calls to an outside telephone number. In this case,
incoming calls do not ring into the calling group.
A calling group member who puts a call on hold by using the Hold button
is considered unavailable for incoming calls. Inside callers waiting in the
calling group queue cannot put themselves on hold.
HotLine extensions (Release 5.0 and later systems) can dial a calling
group extension number.
An alphanumeric label can be assigned to the calling group. The label is
displayed: (1) on incoming calling group calls to MLX calling group
members or (2) when an MLX display telephone user presses the Inspct
button and an Auto Dial button programmed with the calling group's
extension number.
Users can leave messages for the calling group only if the system has
been programmed with a calling group message-waiting receiver. The
receiver also receives fax message-waiting indications directed to the
calling group. The message-waiting receiver cannot distinguish between
messages left for the calling group and fax or personal messages.
Issue 1
August 1998
Page 338