Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 753

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Transfer
CTI Link
Digital Data Calls
Direct Station
Selector
Direct Voice Mail
Display
CTI link applications can control inside transfers, not transfers to outside
numbers. When a CTI application is used to initiate a transfer, caller
information is passed to a screen-pop-capable destination.
When a transfer is initiated manually, using the telephone at an extension
where a CTI application is installed, screen pop is not initiated at a
screen-pop-capable destination, even if the CTI application is used to
complete the transfer.
When performed by a QCC operator or unmonitored DLC operator, a
transfer generates screen pop of inside or outside caller information at
screen-pop-capable destinations.
Data calls cannot be transferred.
2B data video calls require both B-channels at a video workstation. For
this reason, if a call is on hold for transfer at a passive-bus MLX telephone
when a 2B call arrives, the passive-bus MLX telephone cannot retrieve
the held call until the 2B video call is over.
DSS buttons can be used to transfer outside calls using one-touch Hold
only by a DLC operator; a QCC operator cannot use this feature. When
one-touch Hold is programmed, if a DLC operator presses a DSS button
with an inside caller on the line or, in Hybrid/PBX mode, with an outside
caller on an SA button, the call is not put on hold. A beep is sent to the
extension instead.
When one-touch Transfer (with either automatic or manual completion) is
programmed, and a system operator presses a DSS button while a caller
is on the line and no SA or ICOM button is available to transfer the call,
the call does not go on hold. If the operator hangs up, the caller is
disconnected.
A user with a Direct Voice Mail button can activate Direct Voice Mail after
starting to transfer a call. While a transfer is being made, press the Direct
Voice Mail button to transfer the call to the extension's voice mail.
Complete the transfer as usual by pressing the Transfer button or
hanging up.
When an MLX display telephone user presses the Transfer button, the
display prompts the user to dial the extension number and shows the
digits as they are dialed. When dialing is completed, the display shows
the name of the person at the destination extension, if labels are
programmed.
Transfer return calls are identified by call type and by the name and
extension number to which the call was transferred. The second line of
the display also shows the caller information. When an MLX display
telephone user receives a transferred call, the display shows the type of
call and the caller information on Line 1. When an inside call is being
transferred, the display shows the extension number or line/trunk number.
When an outside call is being transferred, the display shows either the
line on which the call came in or the caller's telephone number—if
PRI-based number identification or Caller ID is available. The transfer
originator is shown on Line 2.
Issue 1
August 1998
Page 704