Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 330

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Extension Status
At a Glance - Continued
System Programming
Hardware
NOTE:
For more information about calling groups, see
312.
Description
Extension Status allows an operator or a calling group or Call Management
System (CMS) supervisor with a Direct-Line Console (DLC) to monitor extensions'
status. It provides alternatives to the standard call-handling LED indicators of
available, busy, and Do Not Disturb. The red LEDs next to DSS buttons or the
green LEDs next to Auto Dial buttons programmed with extension numbers are
on, off, or flashing, depending on the extension's status. The two modes for
Extension Status that can be selected during system programming are as follows:
Hotel. Employees at the front desk at a hotel or motel can use Extension
Status to monitor room availability and restrict the telephones when the
rooms are not occupied.
Hotel mode and the associated LED status for each.
Hotel mode allows different meanings to be assigned to extension
statuses. The system restricts or unrestricts telephones based on the
meaning assigned.
Calling Group/CMS. A calling group or CMS supervisor can use Extension
Status to monitor the availability of agents who can take calls directed to
the calling group.
Calling Group/CMS mode and the associated LED status for each.
In either Hotel or Calling Group/CMS mode, an operator or a calling group or CMS
supervisor with a DLC can change the status of an extension either by using a
programmed button or by pressing the Feature button and dialing a code. In
addition, users in either mode with any type of telephone can change to Status 1
and Status 2. In calling groups, agents do not change to Status 1. In Calling
Group/CMS mode, users can sign out of the group by changing to Status 0. In
Hotel mode, an extension can be changed to Status 0 only from a DLC.
Designate either Hotel or Calling Group/CMS mode:
In Hotel mode, activate Extension Status on DLC:
More
Printer for reports
Table 20 shows Extension Status 0, 1, and 2 for
Table 21 shows Extension Status 0, 1, and 2 for the
August 1998
Page 281
"Group Calling" on page
Issue 1