Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 661

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Service Observing
If a Service Observer is dropped from a call for any reason, he or she is not added
back to the call if conditions change.
A Service Observer cannot activate Service Observing while in the following
modes:
Programming
Feature (if the telephone is off-hook)
Test
Administration
Maintenance
Extension Directory
A Service observer cannot activate Service Observing while setting the Alarm
Clock or the Timer on the MLX telephone.
Extensions within a Service Observing group do not lose any functionality during
Service Observing. However, activating any function at the observed extension,
such as bridging in a third internal party, drops the Service Observer but does not
affect the observed extension.
Service Observers can receive internal calls while observing calls.
Intercom calls at Service Observing Group extensions can be observed.
Voice Announce calls can be observed at either extension, provided the
destination is not already active on a call. If a Service Observer receives a Voice
Announce call while on an observed call, the call rings if the speakerphone is
already in use.
Voice Announce to Busy calls can be observed at the originating extension,
unless the originating extension is a QCC.
A person at an observed extension using End-to-End signaling hears the tones.
The person does not hear the End-to-End signaling used by the Service
Observer's extension.
If an observed extension presses the Mute button during a call, the observer
cannot hear the observed extension until the Mute button is deactivated; however,
the Service Observer can hear the other parties on the call. If the Service
Observer presses the Mute button, it has no effect on a call being observed.
Issue 1
August 1998
Page 612