Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 339

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Forward and Follow Me
Description
Forward and Follow Me provide two ways for a user to send calls to another
number. Calls can be forwarded to:
An inside extension (for example, when a user is temporarily working at a
different desk)
A non-local extension at another system in a private network (Release 6.0
and later systems, Hybrid/PBX mode only). An example is a user at a
branch office.
An outside number (for example, if a user is working at home). When calls
are forwarded to an outside number, the feature is called Remote Call
Forwarding.
In Release 4.0 and prior systems, an SA or ICOM line must be ringing at a
forwarding extension before an inside call can be sent to the programmed
destination, even when the programmed Forwarding Delay is 0 rings (factory
setting). In Release 4.1 and later systems, the Forward on Busy feature
enhancement forwards calls immediately when all available SA or ICOM buttons
on the Forwarding extension are busy. The caller no longer receives a busy signal
from the forwarding extension. This enhancement works with Forward, Follow Me,
and Remote Call Forwarding.
NOTE:
Calls forwarded to outside telephone numbers may vary in transmission
quality.
In Release 4.0 and later systems, both Forward and Follow Me are affected by the
Forwarding Delay option, which allows calls to an extension to ring for at least the
programmed number of rings (0–9) before the call is forwarded to the receiving
extension. If a call cannot be forwarded while certain conditions exist, the Delay
may be greater than the programmed Forwarding Delay setting. The Forwarding
Delay setting can be programmed only by the system manager through system
programming.
In Release 4.1 and later systems, SA or ICOM calls forwarded from an extension
where all available lines are busy do not have the Forwarding Delay applied. They
are forwarded immediately and may arrive at the destination before other
forwarded calls that are ringing for the Forwarding Delay period.
All users, except QCC operators, can use Forward or Follow Me to forward calls
to another extension. Calls cannot be forwarded to a calling group.
The factory setting for Remote Call Forwarding does not permit users to forward
calls to outside numbers. Through system programming, use of the feature can be
allowed for individual extensions.
Issue 1
August 1998
Page 290