Page 1 ® MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide 555-660-118 Comcode 108136045 Issue 1 February 1998...
Page 2 Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unau- thorized use.
Page 3 If the problem persists or is not listed in this guide, call the Lucent Technologies Helpline at 1 800 628-2888 for further assistance. When you call the Helpline, the Lucent Technologies representatives can better help you if you have available the following system information and troubleshooting information. Also, obtain system planning Form 2a, System Numbering: Extension Jacks and Form 2c, System Numbering: Line/Trunk Jacks.
Page 4: Table Of Contents
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Contents Page iv Contents IMPORTANT SAFETY INSTRUCTIONS New Features and Enhancements xvii Release 6.0 Enhancements xvii Prior Releases: Features and Enhancements xxiii Release 3.1 Enhancements xxiii Release 4.0 Enhancements xxvi Release 4.1 Enhancements...
Page 5 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Contents Page v System Capacities 2–25 Auxiliary Components 2–26 Data Communications Capabilities 2–29 System Components 3–1 Control Unit 3–1 Telephones 3–14 Operator Consoles 3–30 Adapters 3–34 Adjuncts 3–36 Power-Related Hardware...
Page 6 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Contents Page vi Adding/Removing a Line 6–57 Adding a DLC Operator Position 6–58 Adding a QCC Operator Position 6–61 Adding Operator Features 6–64 Connecting Auxiliary Equipment 6–66 Changing Calling Group Assignments 6–69...
Page 7 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Contents Page vii Calls Not Going to Coverage 8–20 Trouble Hearing Called Party 8–21 Programmed Button Fails 8–21 Reminder Messages Received with the Wrong Time 8–22 Recall/Switchhook Does Not Work 8–23 Calling Group Members Not Receiving Calls...
Page 8 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Contents Page viii System Capacities C–1 System Planning Forms D–1 Removing/Reinstalling the Control Unit Cover E–1 Removing the Control Unit Housing E–2 Installing the Control Unit Housing E–2 Glossary GL-1...
Page 9 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Figures Page ix Figures About the System 2–1 2–1 The Local Loop 2–3 2–2 The Telephone Network 2–4 2–3 The Evolution of Switches 2–7 2–4 The Switching Office Hierarchy 2–8 2–5 System Overview...
Page 10 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Figures Page x Managing the System 6–1 6–1 Information Screen 6–7 6–2 Menu Selection Screen 6–7 6–3 Data Entry Screen 6–8 6–4 System Programming Menu Screens 6–8 6–5 Screen Keys...
Page 11 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Tables Page xi Tables About the System 2–1 2–1 Modes of Operation 2–17 System Components 3–1 3–1 Line/Trunk and Extension Modules 3–12 3–2 Analog Multiline Telephones 3–24 3–3 Single-Line Telephones...
Page 12 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Tables Page xii Putting the System to Work 5–1 5–1 Medical Office Needs 5–3 5–2 Executive Staff Needs 5–9 5–3 Secretarial Staff Needs 5–10 5–4 Administrative/Support Staff Needs 5–11 5–5 Other Needs...
Page 13 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Tables Page xiii Troubleshooting the System 8–1 8–1 Checking the Effectiveness of Delay Announcements 8–28 System Capacities C–1 C–1 Hardware and Software Capacities C–2 System Planning Forms D–1 D–1 System Planning Forms...
Page 14 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Tables Page xiv...
Page 15: Important Safety Instructions
Never touch uninsulated telephone wires or terminals unless the telephone wiring has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Use only Lucent Technologies-manufactured MERLIN LEGEND Communications System circuit modules, carrier assemblies, and power units in the MERLIN LEGEND Communications System control unit.
Page 16 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 IMPORTANT SAFETY INSTRUCTIONS Page xvi Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.
Page 17: New Features And Enhancements
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 New Features and Enhancements Release 6.0 Enhancements Page xvii New Features and Enhancements Release 6.0 Enhancements Release 6.0 includes all Release 5.0 functionality, plus the enhancements listed below.
Page 18 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 New Features and Enhancements Release 6.0 Enhancements Page xviii calls. In addition, system managers can control whether calling name, calling number, or both are shown at MLX display telephone for incoming calls across PRI tandem trunks.
Page 19 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 New Features and Enhancements Release 6.0 Enhancements Page xix Voice Mail and Auto Attendant. Networked systems should have their own local voice mail and/or auto attendant applications as well as their own external alerts and Music On Hold sources.
Page 20 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 New Features and Enhancements Release 6.0 Enhancements Page xx Prompt-Based Overflow System managers can activate the Prompt-Based Overflow option. This option allows callers waiting in queue and listening to a delay announcement to press the # key in order to reach the overflow receiver for the group, which may be the QCC queue or another calling group (including a calling group assigned for a voice mail system).
Page 21 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 New Features and Enhancements Release 6.0 Enhancements Page xxi Pause cannot be originated from a single-line telephone or a remote access user. A multiline telephone user in the local system must enter an authorization code to activate the feature.
Page 22 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 New Features and Enhancements Release 6.0 Enhancements Page xxii...
Page 23: Prior Releases: Features And Enhancements
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Prior Releases: Features and Enhancements Release 3.1 Enhancements Page xxiii Prior Releases: Features and Enhancements Release 3.1 Enhancements Release 3.1 includes all Release 3.0 functionality, plus the enhancements listed below.
Page 24 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Prior Releases: Features and Enhancements Release 3.1 Enhancements Page xxiv Programmable Second Dial Tone Timer The system manager can assign a second dial tone timer to lines/trunks, in order to help prevent toll fraud (for example, when star codes are used).
Page 25 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Prior Releases: Features and Enhancements Release 3.1 Enhancements Page xxv Default for the Default Local Table The default Automatic Route Selection (ARS, Hybrid/PBX mode only) FRL has changed to 2 for the Default Local table.
Page 26: Release 4.0 Enhancements
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Prior Releases: Features and Enhancements Release 4.0 Enhancements Page xxvi Release 4.0 Enhancements Release 4.0 includes all Release 3.1 functionality, plus the enhancements listed below. Support for Up to 200 Extensions An expanded dial plan supports up to 200 tip/ring devices.
Page 27 Page xxvii Support for 2B Data Applications A Lucent Technologies-certified group and desktop video application can use two B-channels to make video/data calls when connected to a single MLX extension jack programmed for 2B data. The 2B data devices must be equipped with ISDN-BRI interfaces.
Page 28 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Prior Releases: Features and Enhancements Release 4.0 Enhancements Page xxviii Time-Based Option for Overflow on Calling Group Release 4.0 has added a time limit for calls in queue in addition to the previous number of calls limit.
Page 29: Release 4.1 Enhancements
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Prior Releases: Features and Enhancements Release 4.1 Enhancements Page xxix Release 4.1 Enhancements Release 4.1 includes all Release 4.0 functionality, plus the enhancements listed below. There are no hardware changes in Release 4.1. Coverage Timers Programmed for Individual Extensions Beginning with Release 4.1, coverage timers, which control the duration of the...
Page 30 Network-1 Basic Rate Interface) Provisioning Test Tool is enhanced to include testing for BRI facilities that are part of Multiline Hunt Groups (MLHGs). The NI-1 BRI Provisioning Test Tool is used by Lucent Technologies maintenance personnel on MERLIN LEGEND Communications Systems that include a 800 NI-BRI module.
Page 31: Release 4.2 Enhancements
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Prior Releases: Features and Enhancements Release 4.2 Enhancements Page xxxi Release 4.2 Enhancements Release 4.2 includes all Release 4.1 functionality, plus the enhancements listed below. There are no hardware changes for Release 4.2. Additional Network Switch and Services Options for ISDN Primary Rate Interface (PRI) ®...
Page 32 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Prior Releases: Features and Enhancements Release 4.2 Enhancements Page xxxii — DMS tie trunk service to provide private exchange call rating for calls placed on a dedicated central office facility between the MERLIN LEGEND Communications System and another communications system (such as another MERLIN LEGEND Communications System) Improvements to Station Message Detail...
Page 33: Release 5.0 Enhancements
MERLIN LEGEND Communications System to a LAN server running Novell ® NetWare software allows Lucent Technologies-certified telephony applications to control and monitor MLX and analog multiline telephone (BIS only) operations. The physical connection for the CTI link is an MLX port on a 008 MLX or 408 MLX...
Page 34 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Prior Releases: Features and Enhancements Release 5.0 Enhancements Page xxxiv module on the MERLIN LEGEND Communications System control unit and ISDN link interface card plugged into the customer’s server. The feature is available for Hybrid/PBX mode systems only.
Page 35 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Prior Releases: Features and Enhancements Release 5.0 Enhancements Page xxxv NOTE: In the case of remote access calls, the only information that the application can collect about the caller is the remote telephone number.
Page 36 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Prior Releases: Features and Enhancements Release 5.0 Enhancements Page xxxvi Any type of inside or outside line that is normally available to a single-line telephone can be assigned to a HotLine extension. Generally, the HotLine telephone does not receive calls, and its lines should be set to No Ring.
Page 37 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Prior Releases: Features and Enhancements Release 5.0 Enhancements Page xxxvii The primary and secondary announcement options, when used together, allow an initial message to play for callers, followed by a repeating announcement that, for example, urges callers to stay on the line and wait for a calling group member.
Page 38 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Prior Releases: Features and Enhancements Release 5.0 Enhancements Page xxxviii MLX-5 and MLX-5D Telephones The MLX-5 nondisplay and MLX-5D display telephones are compatible with all system releases. The display telephone includes a 2-line by 24-character display, and both telephones come with 5 line buttons.
Page 39: About This Book
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About This Book Intended Audience Page xxxix About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park.
Page 40: Terms And Conventions Used
Terms and Conventions Used Page xl In the USA only, Lucent Technologies provides a toll-free customer Helpline 24 hours a day. Call the Helpline at 1 800 628-2888 (consultation charges may apply), or call your Lucent Technologies representative, if you need assistance when installing, programming, or using your system.
Page 41: Security
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About This Book Security Page xli Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose It is very important that you follow these Italics indicate emphasis.
Page 42: Related Documents
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About This Book Related Documents Page xlii Nondisplaying authorization codes and telephone numbers provide another layer of security. For more information, see Appendix A, “Customer Support Information.”...
Page 43: How To Comment On This Book
If the feedback form is missing, write directly to: Documentation Manager Lucent Technologies 211 Mount Airy Road, Room 2W226 Basking Ridge, NJ 07920...
Page 44 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About This Book How to Comment on This Book Page xliv...
Page 45: Read This First
Once Lucent Technologies personnel install and program the system, it should require only a little of your time. If you need to make changes to the system as...
Page 46 Lucent Technologies personnel who can provide information and instructions, including your local Lucent Technologies representative as well as the Lucent Technologies national technical support organization at the Lucent Technologies Helpline (1 800 628-2888; consultation charges may apply).
Page 47 Manager’s Guide . NOTE: An additional guide, System Planning , contains information about completing the planning forms and is used mainly by Lucent Technologies personnel. Equipment and Operations Reference contains information about system equipment; it has not been updated since Release 3.0.
Page 48: Your Role As System Manager
To quickly find the information or procedure you need, read Chapter 7, “Learning More,” for descriptions of the system reference guides and how to use them. As a last resort, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Page 49: The System Planning Forms
If you have not received the completed planning forms for your system, contact your Lucent Technologies representative. If you need a blank set of forms, call the Lucent Technologies Customer Information Center at 1 800 457-1235.
Page 50: Upgrading The System
(similar to a computer diskette) into a slot on the system’s processor or “brain” (part of the system’s control unit ). For a feature upgrade, you need a new memory card; for a maintenance upgrade, Lucent Technologies provides the memory card at no cost to you.
Page 51 For maintenance purposes, the control unit should be mounted in an accessible location. There should be sufficient room and lighting available to remove the cover(s) and replace modules without moving furniture, boxes, or other objects. For more information, contact your Lucent Technologies representative.
Page 52 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Read This First Environmental Requirements Page 1-8...
Page 53: About The System
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Page 2-1 About the System This chapter provides a general overview that introduces all of the major aspects of the system and its operation, including: Trunks Modes of operation System components...
Page 54: Background
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Background Page 2-2 Many of the principles of telephone communications have not changed since Alexander Graham Bell made the first phone call in 1876. Because learning about these concepts helps explain how the system works, this chapter begins with some background information about telephone communications.
Page 55: The Local Loop
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Background Page 2-3 The next sections briefly describe the evolution of telephone equipment and switching. For more information, see Appendix B, “About Telecommunications.” Telephone Company Central Office (CO)
Page 56: The Telephone Network
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Background Page 2-4 Long Distance (Toll) Network Customer Premises Customer Premises Figure 2–2. The Telephone Network Telephone Equipment The first working model of a telephone consisted of a microphone (called a transmitter ) and a small loudspeaker-like device (called a receiver) connected by a pair of wires and a battery.
Page 57 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Background Page 2-5 Similarly, the CO signals the called party by sending current to his or her phone, causing it to ring. When the called party lifts the handset from its cradle, the current flows, indicating to the CO that the party has answered.
Page 58: The Evolution Of Switches
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Background Page 2-6 Switching Equipment As described earlier, the telephone network is composed of a number of centralized switching locations, call central offices ( COs ), where a telephone circuit is connected, or switched, to another circuit.
Page 59 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Background Page 2-7 Telephone Station Party-Line Private-Line Service Service Telephone Station Switch Central Office Station Switching Centralized Switching Figure 2–3. The Evolution of Switches Eventually, as more and more COs were created, a hierarchy of special switching offices (SOs) connected the COs locally and then between cities and countries for long-distance (toll) switching.
Page 60: The Switching Office Hierarchy
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Background Page 2-8 Level 3 and Above: Switching among All SOs. To ensure that there is a communications path from each SO to any other SO, ever-increasing levels of SOs combine larger and larger geographical areas.
Page 61: System Overview
(ESS) . With ever-increasing innovations in technology (beginning with the AT&T ® No.1 ESS first installed in 1965), the Lucent Technologies 5ESS digital switching system handles 100,000 lines and 650,000 telephone calls per hour. The newer digital switching systems also interface easily with high-speed digital trunks.
Page 62 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System System Overview Page 2-10 There are various types of trunks that provide different functionality. Likewise, a variety of telephones and other equipment can be connected to the system. Depending on the trunks and the telephones and other equipment selected, a wide array of features and add-on products ( applications ) can function according to the needs of your company.
Page 63: System Overview
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System System Overview Page 2-11 Telephone Company Central Office Telephone (CO) Company Incoming Trunks MERLIN LEGEND Communications System Turn powe inser r befor remo ting Control Unit modu...
Page 64: Incoming Trunks
Technologies representative works with you or your company’s representative to identify needs and, therefore, the appropriate type and number of trunks. When the Lucent Technologies representative places the order for the system equipment, she or he also contacts the local telephone company and arranges for the trunks.
Page 65: Incoming Trunks
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Incoming Trunks Page 2-13 Telephone Company Central Office Telephone Incoming Trunks (CO) Company Loop-Start Trunk Ground-Start Trunk Digital Facility MERLIN LEGEND Communications System Turn powe inser...
Page 66 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Incoming Trunks Page 2-14 The types of trunks are: Loop-Start Lines (Incoming and Outgoing Calls). Provide incoming and outgoing calls and are intended primarily for single-line telephones and older PBXs.
Page 67 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Incoming Trunks Page 2-15 — Digital Signal 1 Facility Programmed for Either T1 or Primary Rate Interface Operation (Incoming and Outgoing Calls). One Digital Signal 1 (DS1) facility provides the equivalent of 24 lines, called channels .
Page 68: Modes Of Operation
The choice of system mode depends on your company’s needs. Your Lucent Technologies representative and you or your company’s representative decide on the system mode when you plan and purchase your system. Lucent Technologies personnel then set the mode when they install the system.
Page 69: Modes Of Operation
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Modes of Operation Page 2-17 Table 2–1. Modes of Operation Key Mode Hybrid/PBX Mode Behind Switch Mode Description Telephones have multiple Outside trunks are Used when the system buttons (or keys) labeled grouped in pools for...
Page 70: Components
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Components Page 2-18 Continued Table 2–1. Key Mode Hybrid/PBX Mode Behind Switch Mode Comments All users need multiline Provides the most efficient Users can have access to phones.
Page 71 Figure 2–7 illustrates some of the components of the system. “Auxiliary Components” on page 2–26 and Chapter 3, “System Components,” include additional information. For more information or to order any of the components, contact your Lucent Technologies representative.
Page 72: System Components
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Components Page 2-20 Telephone Company Central Office Telephone (CO) Company Incoming Trunks MERLIN LEGEND Communications System Turn powe Telephony inser r befor ting remo modu ving...
Page 73: Line/Trunk And Extension Modules
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Components Page 2-21 Line/Trunk and Extension Modules The line/trunk and extension modules inserted into the control unit have jacks for connecting CO trunks and system telephone wires to the control unit. A system with a basic carrier has five slots for modules.
Page 74: Features
In Release 5.0 and later systems, the CTI link hardware/software feature is available as part of the Lucent Technologies PassageWay Telephony Services product. It works with Novell NetWare LANs (local area networks) to support LAN applications on Windows 3.1, Windows 95, Windows for ®...
Page 75 Of course, the documentation provided with the product is the most authoritative. Once you have reviewed this material and found an application that seems to fit your needs, contact your Lucent Technologies representative to order the product or discuss it further.
Page 76: Applications
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Applications Page 2-24 Telephone Company Central Office Telephone (CO) Company Incoming Trunks MERLIN LEGEND Communications System Turn powe r befor Telephony inser remo ting modu ving...
Page 77: Programming The System
System Programming. Used to program systemwide or group features. A Lucent Technologies technician can also do system programming. You use one of the following: — An MLX-20L telephone, referred to as the programming console —...
Page 78: Auxiliary Components
You probably have many of these in your system already. If you’re interested in adding any of these components to your system, contact your Lucent Technologies representative. The following is a list of the types of auxiliary system components, including some examples of each: Adjuncts.
Page 79 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Auxiliary Components Page 2-27 Accessories. Different kinds of accessories can be added to the system to provide more power or additional protection from power surges. There are three types of accessories: —...
Page 80: Auxiliary System Components
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Auxiliary Components Page 2-28 Telephone Company Central Office Telephone (CO) Company Incoming Trunks MERLIN LEGEND Communications System Turn Telephony powe inser r befor remo ting Control Unit...
Page 81: Data Communications Capabilities
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Data Communications Capabilities Page 2-29 Data Communications Capabilities One of the important capabilities of the system is that it can carry both voice and data communications simultaneously over the same lines.
Page 82 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About the System Data Communications Capabilities Page 2-30 For high-speed data communications over Integrated Services Digital Network Basic Rate Interface (NI-1 BRI, Release 4.0 and later) or Digital Signal 1 (DS1) Primary Rate Interface (PRI) or T1 Switched 56 (Release 4.0 and later) facilities, you can attach an ExpressRoute 1000 ISDN Terminal Adapter or another ISDN (Integrated Digital Services Network) communications device to an MLX...
Page 83: System Components
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Control Unit Page 3-1 System Components This chapter describes the system’s basic hardware. It includes descriptions of the control unit, MLX telephones, analog multiline telephones, single-line telephones, system operator consoles, adjuncts and adapters for the system and telephones, and power-related accessories.
Page 84: Processor Module
Station Message Detail Recording (labeled SMDR ), one for system programming and maintenance using a PC (labeled ADMIN ), and one for software maintenance by Lucent Technologies technicians only (this one is plugged shut) . The Personal Computer Memory Card International Association (PCMCIA) interface slot on the processor module is where you insert a PCMCIA memory card.
Page 85 Their labels indicate contents and function. Described below are three types of PCMCIA memory cards that you may encounter. For more information, see System Programming or contact your Lucent Technologies representative. Feature Upgrade Memory Card. Orange label with black bars; entitled Forced Installation .
Page 86: Power Supply Module
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Control Unit Page 3-4 Translation Memory Card. White label; entitled Translation Card . To back up and restore your system programming as an alternative to using System Programming and Maintenance (SPM).
Page 87 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Control Unit Page 3-5 Line/Trunk and Extension Modules Line/trunk and extension modules have jacks for connecting telephone company lines/trunks and extension wires to the control unit. The system supports 17 types of line/trunk and extension modules.
Page 88 When your Lucent Technologies representative helps plan your system, he or she makes sure that your modules have enough touch-tone receivers to support your needs.
Page 89 Control Unit Page 3-7 Lucent Technologies technicians to install ring generators. If your 008 or 012 module has a ring generator, either added or built-in, you should see a label on the front of the module telling you that the ring generator is included.
Page 90 64 kilobits per second. NOTES: 1. In releases prior to 4.2, only AT&T services for Lucent Technologies generic 4ESS, Lucent Technologies 5ESS, and other providers’ emulations of these services are supported. Release 4.2 and later systems support services on NORTEL...
Page 91 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Control Unit Page 3-9 — MCI Services (Release 4.2 and later systems only). Domestic outgoing long-distance and international voice calls; domestic incoming toll-free 800 voice calls; 900 service numbers; and private network voice calls as well as 56- and 64-kbps restricted and unrestricted circuit-switched data calls.
Page 92 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Control Unit Page 3-10 MERLIN LEGEND Communications System to a DEFINITY system. Whether used for digital tie-trunk emulation or not, a T1 data-operation channel provides data communications only, not voice communications. 800 NI-BRI Module Available for Release 4.0 and later systems, this module supplies eight line/trunk jacks for connecting central office facilities that use the standard National ISDN 1...
Page 93: Line/Trunk And Extension Modules
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Control Unit Page 3-11 PFT Jack PFT Jack PFT Jack Line/ Line/ Line/ Line/Trunk Trunk Trunk Line/Trunk Tie- Trunk Jacks Jacks Jacks Jacks Trunk Jacks Line/ Line/...
Page 94: Line/Trunk And Extension Modules
2 TTRs Supports: On-premises or off-premises single-line telephones none Capacity: 12 T/R extensions on 2-way voice transmission path with support for telephones with message-waiting lights, 2 TTRs Supports: Single-line telephones; Lucent Technologies Attendant; ® ® MERLIN Mail VMS; Intuity™ CONVERSANT ;...
Page 95 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Control Unit Page 3-13 Continued Table 3–1. Module Line/Trunk Description Capacity: 8 BRI facilities, each with 2 B-channels (“virtual” lines) for NI-BRI* voice and data and 1 channel used for signaling. Supports: See “800 NI-BRI Module”...
Page 96: Telephones
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-14 Continued Table 3–1. Module Line/Trunk Description MERLIN none Capacity: 7 internal, system-defined T/R jacks; 2 TTRs; internal remote LEGEND maintenance device; serial port for PC connection; detachable disk Mail drive for storing messages Supports: MERLIN LEGEND Mail Voice Messaging System;...
Page 97 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-15 Fixed-feature buttons (including Feature, HFAI, Mute, and Speaker) Red Message light Built-in speakerphone Multi-function volume control for speakerphone, handset, and ringer Telephone card tray for easy reference to frequently used features 2-position adjustable desk stand 4-pair modular line cord...
Page 98: Mlx-28D Telephone
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-16 MLX-28D The MLX-28D telephone (Figure 3–4) provides the following features: Optional Direct-Line Console (DLC) operation Display (2 lines by 24 characters) 28 line buttons that can be programmed with features 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons...
Page 99: Mlx-20L Telephone
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-17 14 fixed and unlabeled display buttons and 8 fixed-feature buttons Support of one or two DSSs or PassageWay Direct Connection Solution MLX-20L telephones cannot be wall-mounted.
Page 100: Mlx-16Dp Telephone
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-18 MLX-16DP The MLX-16DP telephone (Figure 3–6) provides the following features: Display (2 lines by 24 characters) 16 line buttons that can be programmed with features 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons Support of PassageWay Direct Connection Solution, version 2.1 or later...
Page 101: Mlx-10D Telephone
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-19 MLX-10D The MLX-10D telephone (Figure 3–7) provides the following features: Display (2 lines by 24 characters) 10 line buttons that can be programmed with features 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons MLX-10D telephones can be wall-mounted, but wall-mounting makes the display...
Page 102: Mlx-10 Telephone
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-20 NOTE: The MLX-10DP should not be an operator console. MLX-10 The MLX-10 telephone (Figure 3–8) provides the following features: 10 line buttons that can be programmed with features 8 fixed-feature buttons MLX-10 telephones can be wall-mounted.
Page 103: Mlx-5D Telephone
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-21 NOTES: 1. The MLX-5D telephone should not be an operator console. 2. In Release 5.0 and later systems, the system recognizes the MLX-5D as a 5-button telephone.
Page 104 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-22 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons NOTES: 1. The MLX-5 telephone should not be an operator console. 2.
Page 105: Direct Station Selector
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-23 DSS Buttons Page Buttons Voice Announce Message Button Status Button Figure 3–10. Direct Station Selector Ten fixed-feature buttons with green lights are at the bottom of the DSS. The first three (from left to right) on the top row are Page buttons, which you use to select the range of extension numbers represented by the DSS buttons.
Page 106 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-24 NOTE: Extensions may have to be renumbered in order to have all extension numbers appear on the DSS. A fourth button (lower leftmost) is the Message Status button, which changes the mode to and from message status operation.
Page 107: Single-Line Telephones
Single-Line Telephones Table 3–3 lists the recommended single-line telephones. Other available single- line telephones are also supported but are not recommended for Release 3.0 or later systems. Contact your Lucent Technologies representative for more information. Table 3–3. Single-Line Telephones Model...
Page 108 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-26 The system automatically assigns line buttons to each multiline telephone. You can add, remove, or change this assignment through centralized telephone programming, but every multiline telephone automatically has two ICOM (Intercom) or three SA (System Access) buttons assigned.
Page 109 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-27 transfer a call, establish a conference call, answer a call-waiting call, or pick up parked calls. You can program this button for either voice or ring operation.
Page 110 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Telephones Page 3-28 SSA buttons are often used by assistants and their supervisors, as well as people who work closely together, such as in a customer service department.
Page 111 The way that buttons are programmed in Behind Switch mode has many effects on system feature use and host feature use. For details or advice when planning a modification for this mode of operation, consult your Lucent Technologies representative. Also, see Chapter 4, “Features and Applications,” for additional...
Page 112: Operator Consoles
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Operator Consoles Page 3-30 Operator Consoles Operator consoles are telephones that you program for call handling and other system operator duties. With one exception (the MERLIN II System Display Console with built-in DSS), the telephones themselves are no different from the ones already described.
Page 113 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Operator Consoles Page 3-31 QCC Buttons The system automatically sets the buttons on the QCC with fixed features, and they are not programmable by the system operator or through centralized telephone programming.
Page 114 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Operator Consoles Page 3-32 Alarm. Provides visible indication of a system alarm. When a system alarm occurs, the red light next to the button goes on. The system operator can use the Inspct button to determine the number of alarms.
Page 115 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Operator Consoles Page 3-33 to other telephones, and Send/Remove Message. (For more information about these features, see Chapter 4, “Features and Applications,” or see the Feature Reference .) You can use the following telephones as DLCs: MLX DLC:...
Page 116: Adapters
® The PagePac Plus loudspeaker paging systems require no system adapter. Installation and operation of these adapters, as well as planning for them, is handled by Lucent Technologies. Telephone Adapters The adapters described below connect adjuncts to telephones. Multi-Function Module The Multi-Function Module (MFM) enables you to connect tip/ring (T/R) or supplemental alert adjuncts to an MLX telephone.
Page 117 Supplemental alerts (bells, chimes, horns, and strobes) The MFM is shipped with a power supply that supports one MFM and one DSS. When you connect two DSSs to a telephone, ask your Lucent Technologies representative about getting a different power supply. With either type of power unit, the total cord length cannot exceed 50 feet (15 m) from the telephone.
Page 118 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Adjuncts Page 3-36 — For devices that answer calls, for example, an answering machine or a modem (you need a programmed Auto Answer All button to allow the device to answer calls automatically).
Page 119 If a loop-start line jack is used for paging, you cannot use it for outside calls unless you install a PagePac Port Saver. PagePac Plus Loudspeaker Paging System from Lucent Technologies does not require an adapter. The PagePac controller comes equipped with 8 built-in zones, expandable to as many as 48 zones with 16-zone zone expansion modules.
Page 120 GPA. Door Phone The Lucent Technologies Door Phone enables you to speak directly over the telephone with people outside your locked business door. When a visitor presses the button on the Door Phone Speaker, it rings a predesignated extension or activates an alert device.
Page 121 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Adjuncts Page 3-39 You can attach an answering machine to greet off-hours visitors or let them leave a message. You can also attach an electromechanical door lock so you can unlock the door by dialing a special code from the telephone.
Page 122 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Adjuncts Page 3-40 Manual Operation (Analog Multiline Telephones Only) Manual operation is appropriate when a headset is used occasionally. You must pick up the handset to answer a call and replace it to hang up. One-Touch Operation (MLX and Analog Multiline Telephones) One-touch operation allows you to simply touch a button to answer a call and touch another button to hang up.
Page 123 Data/Video Reference. 2. If you are using data or video communications devices with the system, contact your Lucent Technologies representative to find out whether there is an applications note that describes the installation and use of your particular equipment.
Page 124 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Adjuncts Page 3-42 In Release 4.0 and later systems, you can program (see System Programming for more information) an MLX extension jack for 2B data. This allows some communications equipment, such as desktop videoconferencing systems and the Ascend Pipeline 25-Px or Ascend Pipeline 50, to use both B-channels of an MLX extension jack to make and/or receive 2B calls.
Page 125 (ISP), as well as client software for browsing, email, and other applications. NOTE: For more information about installing and using the Pipeline 25-Px from Ascend Communications, Inc., contact your Lucent Technologies representative and request the MERLIN LEGEND Communications System Application Note, The Internet Connection .
Page 126: Adjuncts
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Adjuncts Page 3-44 Table 3–5. Adjunct Summary Equipment Description Alerts (AC): Can be connected to: Any audible or visual alert that 008 OPT, 016 (Release 4.0 and later), or 012 T/R operates on 20–30 Hz ringing signals;...
Page 127 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Components Adjuncts Page 3-45 Continued Table 3–5. Equipment Description Dial Dictation: Can be connected to: A device that requires contact closure LS or GS/LS trunk jack can be used on LS/GS line jack only 008 OPT, 016 (Release 4.0 and later), or 012 T/R with adapter.
Page 128: Power-Related Hardware
American Society of Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). Or you can purchase a Magic on Hold system, which does not require you to obtain such a license, from Lucent Technologies. Power-Related Hardware Your Lucent Technologies representative can plan for added power-related hardware to provide your system with additional power and protection from power surges, although most systems do not need extra surge protection.
Page 129 (for example, a fax machine, an MFM, or an answering machine). If, after a system is changed, additional power is required for the control unit, your Lucent Technologies representative sees that an auxiliary power unit is installed.
Page 130 If the telephone company line protector is properly grounded and bonded to the AC power ground, most lightning damage is prevented. When your system is installed, your Lucent Technologies representative sees that you have the necessary protection. If electrical conditions change, contact your...
Page 131 An external bell or light can be attached to a console to supplement the button. If this is not enough notice of a system problem, a Lucent Technologies technician can use a loop-start line jack and an adapter to attach a bell or strobe light to the system.
Page 132 System Components Power-Related Hardware Page 3-50 When your system was planned, your Lucent Technologies representative made sure that it had a module to support one or more PFT telephones in case of an emergency. For more information, contact your Lucent Technologies representative.
Page 133: Features And Applications
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-1 Features and Applications This chapter offers descriptions of system features and applications that are available to help enhance your system. System features make it possible to customize the system to overall business needs, to the requirements of groups within your organization, and to the day-to-day job functions of individuals.
Page 134 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-2 User Features. Used at extensions by individuals, including Direct-Line Console (DLC) operators or calling supervisors, to make work easier. User features include Saved Number Dial, Personal Speed Dial, and Personal Directory.
Page 135 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-3 The third column, labeled PROG , classifies the feature according to whether it is programmable by regular users (extension programming, abbreviated EXT ), only by the system manager using centralized telephone programming (abbreviated CNT ), or only by the system manager using system programming (abbreviated SYS ).
Page 136 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-4 — Lines, line buttons, fixed-feature buttons — Maintenance — Numbering lines and extensions — Operators — Reports — Security Special Operator and Supervisor Features Basic Calling and Answering This Feature Finder (Table...
Page 137: Feature Finder: Basic Calling And Answering (Non-Networked Systems)
Table 4–1. Feature Finder: Basic Calling and Answering (Non-Networked Systems) Basic Calling and Answering Type PROG Considerations Feature Name Answering calls See the phone number of an outside caller General MLX display only; Caller ID before answering. requires 800 GS/LS-ID Primary Rate Interface (PRI) module and caller and T1...
Page 138 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Answering calls (continued) Answer calls as part of a group that responds Group Group Calling to a certain type of call. Extension Status Answer a call waiting for you when all your SA User Call Waiting or ICOM buttons are in use.
Page 139 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Conferencing and joining calls Conference inside and outside parties where General In Release 4.0 and later, Conference the inside parties do not share a line. system manager can disable on single-line phones.
Page 140 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Dialing and calling (continued) Set up account codes so that calls can be billed General Account Code Entry/Forced or tracked to a specific client or project. Account Code Entry For billing to a project or client, use an account User Account Code Entry/Forced...
Page 141 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Dialing and calling (continued) Call a busy extension and reach it when it is User All but QCC. Do not use Callback available. Camp-On if your Camp-On system has voice mail. When lines are busy, wait for an available line User All but QCC...
Page 142 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Paging Page over your company’s loudspeaker User Paging (Loudspeaker) system. Page a group of co-workers who have Group Only MLX (except Paging (Speakerphone) speakerphones. QCC) and BIS phones Paging (Group) Page all the people at your company who have User...
Page 143 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Transferring calls Transfer a call to an inside or outside number. General Different on QCC. In Transfer Release 4.0 and later, system manager can disable Transfer on single-line phones. Transfer a call with one touch.
Page 144 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-12 Covering Calls and Having Calls Covered The Feature Finder in Table 4–2 covers features that users and Direct-Line Console (DLC) operators may need when they are either covering calls for others or having their calls handled by others.
Page 145: Feature Finder: Covering Calls And Having Calls Covered (Non-Networked Systems)
Table 4–2. Feature Finder: Covering Calls and Having Calls Covered (Non-Networked Systems) Covering Calls and Having Calls Covered Type PROG Considerations Feature Name Covering others’ calls In a calling group, cover calls for another Group Not for QCC Group Calling group.
Page 146 Table 4–2. Continued Covering Calls and Having Calls Covered Type PROG Considerations Feature Name Controlling coverage by others (continued) Have all your calls covered by a co-worker. Coverage (Primary Coverage) Have your calls ring immediately at your User CNT used for single- Coverage extension or only after a delay.
Page 147 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-15 Calling Privileges and Restrictions Calling privileges and restrictions are planned and programmed centrally for the extensions in your company, as well as for remote access users. When you add a new extension or make other changes in your system, you may need to add or change calling restrictions.
Page 148: Feature Finder: Calling Privileges And Restrictions (Non-Networked Systems)
Table 4–3. Feature Finder: Calling Privileges and Restrictions (Non-Networked Systems) Calling Privileges and Restrictions Type PROG Considerations Feature Name Preventing people from making calls Prevent calls from coming to your extension. User Not for operators Do Not Disturb Prevent an extension from making outside Sys Mgr Calling Restrictions (Toll or calls.
Page 149 Table 4–3. Continued Calling Privileges and Restrictions Type PROG Considerations Feature Name Allowing calls Allow people to use their own calling privileges General Authorization Codes at others’ extensions. When calling restrictions are applied, allow Sys Mgr ARS for Hybrid/PBX Allowed/Disallowed Lists calls to certain numbers or area codes.
Page 150 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-18 Customizing Phones The Feature Finder in Table 4–4 describes features that people in your company can use to make their telephones work better for them. A person with an MLX telephone can choose from eight types of rings to distinguish his or her own phone’s ringing from those around them.
Page 151: Feature Finder: Customizing Phones (Non-Networked Systems)
Table 4–4. Feature Finder: Customizing Phones (Non-Networked Systems) Customizing Phones Type PROG Considerations Feature Name Give your phone its own distinctive ring. User Ringing Options (Personalized Ringing) Change the way your phone rings when you User Ringing Options (Abbreviated are already on a call. Ring) Delay or remove the ring from an outside, SA, User...
Page 152 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-20 Messaging The system includes a number of messaging features (see Table 4–5) that allow people at your company to let others know when they have called and even leave special messages for co-workers at display telephones.
Page 153: Feature Finder: Messaging (Non-Networked Systems)
Table 4–5. Feature Finder: Messaging (Non-Networked Systems) Messaging Type PROG Considerations Feature Name Leaving messages Call and let a co-worker with a display phone User Not for QCC Messaging (Leave Message) know that you have called. Let a co-worker with a display phone know you User Signal/Notify not for Messaging (Leave Message)
Page 154 Table 4–5. Continued Messaging Type PROG Considerations Feature Name Setting up messaging Change the posted messages that users can General Labeling choose from. Change the extension information that appears General Labeling on display telephones that have messages. Set up a voice messaging system to take calls. General Group Calling Set up extensions to receive messages from a Group...
Page 155: Feature Finder: Timekeeping
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-23 Timekeeping People at your company can set alarms or reminder calls to let them know when it is time for some event (see Table 4–6).
Page 156: Feature Finder: System Manager's Functions And Features (Non-Networked Systems)
Table 4–7. Feature Finder: System Manager’s Functions and Features (Non-Networked Systems) System Manager’s Functions and Features Type PROG Considerations Feature Name Group activities Set up a group that shares an extension Group Group Calling number for receiving calls. Set up a group that shares an extension Group Group Calling number to cover calls for others.
Page 157 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Group activities (continued) Set up as many as 10 primary delay General Group Calling announcement devices and 1 secondary device (Release 5.0 and later systems only) to play recorded messages to waiting callers when group members are unavailable.
Page 158 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Lines, line buttons, fixed-feature buttons Assign lines that can be answered without User Hybrid/PBX only Personal Lines operator involvement. Adjust the ringing at an extension, including User System manager only Ringing Options one with a single-line phone or MFM.
Page 159 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Maintenance (continued) For noisy places: turn off microphone at a User MLX only; not for QCC Microphone Disable phone so that a user hears voice pages but must lift the handset to respond.
Page 160 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Operators (continued) Prevent DLC operators from accidentally Operator DLC operators only Hold disconnecting callers. Direct-Line Console Find out about the Alarm button on operator Operator Alarm consoles or set up a special light or bell to signal a system problem.
Page 161 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Security (continued) Change voice messaging and Night Service User See guide for VMS Night Service passwords frequently. Delete unused voice messaging and Night Sys Mgr See guide for VMS Night Service Service passwords immediately.
Page 162 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-30 Special Operator and Supervisor Features The Feature Finder in Table 4–8 lists features that are available only to operators. Many of the features listed in other categories are also used by operators, but are not exclusively designed for them.
Page 163: Feature Finder: Special Operator And Supervisor Features (Non-Networked Systems)
Table 4–8. Feature Finder: Special Operator and Supervisor Features (Non-Networked Systems) Special Operator and Supervisor Features Type PROG Considerations Feature Name Set others’ phones to ring at a certain time as a Operator DLC operators only Reminder Service reminder. Turn an extension’s Message light on or off to Operator Messaging (Send/Remove AUTO...
Page 164 Table 4–8. Continued Special Operator and Supervisor Features Type PROG Considerations Feature Name Call an inside or outside number with one Operator AUTO MLX phones or System Direct Station Selector touch. Display Consoles only Find out about the Alarm button that signals a Operator Alarm AUTO...
Page 165 Table 4–8. Continued Special Operator and Supervisor Features Type PROG Considerations Feature Name Log a calling group member in or out. Operator DLC operators only Group Calling Extension Status Log a delay announcement device for a group Operator DLC operators only Group Calling Group in or out.
Page 166: Covering Calls
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-34 Feature Descriptions This section provides more detail about certain groups of related features, so that you can gain additional insight when it is necessary to match features with changing business needs.
Page 167 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-35 Sharing Lines The simplest way to cover someone else’s calls is to share a line with him or her. This method is most appropriate in Hybrid/PBX and Behind Switch systems. Listed below are the types of lines that can be shared: Prime Lines (Behind Switch Only).
Page 168 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-36 In Release 4.0 and later systems, forwarding features are useful for covering calls regularly, rather than only temporarily. Forward, Follow Me, and Remote Call Forward can be set up to ring first at the forwarding extension before they are sent to the forwarded-to extension.
Page 169 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-37 Activating Centrex Transfer via Remote Call Forwarding requires that Remote Call Forwarding be enabled for the extension. However, the user dials instead of a dial-out code, and a Pause character may be required after the .
Page 170 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-38 A group called a coverage group (Group Coverage) A variety of different receivers can be assigned to take calls for an individual or a coverage group: Another individual A calling group...
Page 171: Selective Coverage Features
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-39 Beginning in Release 4.1 the system manager can coordinate voice mail coverage and Night Service. When an operator turns on Night Service for a Night Service group, Night Service with Coverage Control automatically deactivates the programmed Coverage VMS Off buttons at members’...
Page 172 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-40 Depending on the type of call and how the sender’s phone is set up, some calls are not eligible for coverage. Furthermore, there are interactions among the various forms of coverage.
Page 173: Features For Covering Calls (Non-Networked Systems)
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-41 Alternatively, if fewer than 30 extensions require coverage to the operator, phantom calling groups can be used to provide a second extension number for each user’s voice mail.
Page 174 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-42 Table 4–10. Continued Feature Covered by Description Example Forward A person forwards his or her A manager is in a meeting individual calls to an inside extension, and wants to receive calls in...
Page 175 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-43 Table 4–10. Continued Feature Covered by Description Example Pickup A pickup Allows someone to answer calls A bookkeeping department group or any ringing at another extension or works closely together and individual...
Page 176 Page 4-44 Calling Restrictions If you and your Lucent Technologies representative planned for calling restrictions as part of the initial setup of the system, the settings required for these calling restrictions are already in place. However, you may wish to change these settings or set restrictions and privileges for new users or new lines/trunks.
Page 177 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-45 In Behind Switch mode, calling restrictions must be supplied by the host system, not by the MERLIN LEGEND Communications System. In Release 3.1 and later systems, the system provides certain default calling restrictions that make it easier for system managers to guard against toll fraud.
Page 178 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-46 Authorization codes are intended to allow people with less restricted extensions to use extensions where there are more restrictions. If you use authorization codes to enforce restrictions, people may discover that, at some extensions, they can make calls without using authorization codes and gain more privileges than their own extensions allow.
Page 179 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-47 also be used to make certain calls.) Use Disallowed Lists to provide some protection from toll abuse when no other restrictions are applied and to restrict remote access callers.
Page 180: Facility Restriction Levels
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-48 When the Password option of the Night Service feature is programmed, outgoing calls can be restricted by requiring the user to enter a password. The operator who turns Night Service on and off must also enter a password.
Page 181 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-49 an FRL of 6 has the most privileges (any route may be used). Table 4–11 shows some examples. Table 4–11. Facility Restriction Levels Extension FRL Route FRL Allowed...
Page 182 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-50 FRL 2 for restriction to local calls only FRL 3 for restriction to domestic long distance (excluding area code 809 for the Dominican Republic as this is part of the North American Numbering Plan, unless 809 is required) FRL 4 for international calling Each extension should be assigned the appropriate FRL to match its...
Page 183 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-51 An authorization code can also be used to remote call forward calls at phantom extensions. Authorization codes can be used for call control and call accounting through the Station Message Detail Recording (SMDR) printout.
Page 184 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-52 second dial tone following the dialed star (*) code, to signal customers that they must dial additional digits. If this second dial tone is not immediate, a hacker can enter digits that are not detected by the CO but are detected by the system’s calling restrictions.
Page 185 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-53 Operators often need Direct Station Selectors (DSSs) for easy access to extensions. Auto Dial is also an option when the operator does not cover a large number of extensions.
Page 186 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-54 calling supervisor . When too many calls are waiting for a calling group, calls are sent to an overflow receiver. In Release 4.0 and later systems, waiting calls can be sent to the overflow receiver based how long callers have been waiting or how many callers are waiting.
Page 187 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-55 devices can serve waiting callers in Release 5.0 and later systems. (Music On Hold can also entertain people who are waiting for a group member’s attention.) In Release 6.0 and later systems, your delay announcement device may request that a caller dial # in order to leave the main calling group queue...
Page 188 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-56 Service status is not affected by Night Service operation at the extension of an operator who handles another Night Service group. If a line is assigned to an operator position but not included in a Night Service group, Night Service does not affect it.
Page 189 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Features Page 4-57 Some data communications setups (called data workstations ) include a modem connected to an MLX telephone that is equipped with a Multi-Function Module (MFM).
Page 190 You can and should see that a barrier code is programmed for each remote access user, who enters that code as a password for access to the system. Your Lucent Technologies representative can help you plan these barrier codes as needed and help you designate an outside trunk for use by people calling in for remote access to the system.
Page 191 Selection Default and Special Numbers Tables. When you add a line/trunk to your system, this routing may need changes. Consult the Feature Reference, System Programming , and your Lucent Technologies representative for help. When you add or change extensions in your system, you may also need to change Facility Restriction Levels (FRLs), the calling restriction feature of ARS.
Page 192: Applications
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Applications Page 4-60 System Management Features The system includes features for which the system manager is responsible and features that help the system manager do his or her job. Features for which the system manager is responsible are detailed in the Feature Finders earlier in this chapter and in the feature descriptions above.
Page 193 S ystem Programming for detailed system programming instructions The documentation for specific products and services provides the most detail. No system guide presents full information about the operation and installation of specific applications. Consult your Lucent Technologies representative after you review the system guides. NOTE: There are important differences in how applications function in the system’s different modes of operation (Key, Hybrid/PBX, or Behind Switch).
Page 194: Application Descriptions And Modes Of Operation
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Applications Page 4-62 Telephony Services workgroup product. It allows clients, via the telephony server, to use software applications for calling activities. For example, a service representative might automatically view customer information on a computer screen when the customer calls;...
Page 195 Same features as MERLIN Mail but is packaged Voice Messaging as an integrated unit with its own module to System (VMS) provide voice messaging interface (VMI) ports. Lucent Technologies Answers incoming calls and plays a menu of ® Attendant recorded prompts, then routes calls as prompted by callers.
Page 196: Voice Messaging Systems
Each of the VMS applications connects to a special tip/ring (T/R) jack, called a voice messaging interface (VMI) . If you plan to add voice messaging to your system, ask your Lucent Technologies representative to help you plan for VMI ports for your system. (You may already have enough on existing modules.)
Page 197 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Applications Page 4-65 If you plan to use an outcalling feature (see Table 4–13 for an explanation), consider using calling restrictions to prevent this feature from being abused by people who may make fraudulent toll calls.
Page 198 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Applications Page 4-66 Table 4–13. Voice Messaging Systems AUDIX MERLIN Voice Power Service or LEGEND Auto Intuity Application Description Mail Attendant AUDIX Attendant †...
Page 199 Also, a night announcement can greet callers after hours. Supports multiple languages. ‡ Lucent Technologies Attendant can answer every incoming call or only calls on certain lines/trunks. SECURITYlALERT: Your Voice Messaging System permits callers to leave verbal messages for system users or gain access to the backup position in an emergency as well as to create and distribute voice messages among system users.
Page 200 Under applicable tariffs, you will be responsible for payment of toll charges. Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access. To reduce the risk of unauthorized access through your Voice Messaging...
Page 201 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Applications Page 4-69 A 012 or 016 port (Release 4.0 and later) that is programmed as a generic VMI port or a MERLIN LEGEND Mail Voice Messaging System port (including the Remote Maintenance Device port) can transfer an outside call to an outside number if the default settings are changed in Release 3.1 and later systems.
Page 202: Features And Applications
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Features and Applications Applications Page 4-70...
Page 203: Putting The System To Work
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Page 5-1 Putting the System to Work This chapter provides two sample business scenarios to help you understand your existing system and other configurations you may want to consider in the future.
Page 204: Scenario 1: A Small Office
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 1: A Small Office Page 5-2 information about data and video communications, consult the Data/Video Reference. 2. Release 6.0 and later systems (Hybrid/PBX mode only) support private connections between MERLIN LEGEND Communications Systems and DEFINITY Enterprise Communications Server (ECS) or DEFINITY ProLogix Solutions systems using private networks or the public...
Page 205: Medical Office Needs
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 1: A Small Office Page 5-3 Table 5–1. Medical Office Needs Staff Member Needs Physician Personal line in her office; if she is not available, the appointments/payments clerk should take these calls.
Page 206: Medical Office Floor Plan
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 1: A Small Office Page 5-4 FUTURE EXPANSION – EMERGENCY ROOM EXAM EXAM ROOM ROOM SUPPLIES DOCTOR’S SUITE PHYSICAL EXAM DOCTOR’S THERAPY ROOM...
Page 207 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 1: A Small Office Page 5-5 System Description The system is set up for Key mode operation and uses the following equipment and features to answer the needs of the staff: Incoming Lines.
Page 208 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 1: A Small Office Page 5-6 — For physician: Coverage after 3 rings by appointments/payments clerk; this feature is intended to handle personal line calls. (On all other lines, the operator speaks to the caller and then transfers the call to the doctor only at certain times of the day;...
Page 209: Scenario 2: A Professional Office
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-7 Scenario 2: A Professional Office This scenario describes a law firm. The communications needs of the company fall into these categories: Executive Staff.
Page 210: Law Firm Floor Plan
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-8 Conference Meeting Bookkeeping Staff Records/Filing Room Room and Accounting Lounge Managing Junior Junior Associate Partner Partner Partner...
Page 211: Executive Staff Needs
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-9 Executive Staff Table 5–2 describes the needs of the executive staff. Table 5–2. Executive Staff Needs Staff Member Needs Partners...
Page 212: Secretarial Staff Needs
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-10 Secretarial Staff Figure 5–3 describes the needs of the secretarial staff. Table 5–3. Secretarial Staff Needs Staff Member Needs Partners’...
Page 213: Administrative/Support Staff Needs
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-11 Administrative/Support Staff Table 5–4 describes the needs of the administrative/support staff. Table 5–4. Administrative/Support Staff Needs Staff Member Needs Paralegals...
Page 214: Other Needs
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-12 Other Needs Table 5–5 describes some of the miscellaneous needs of the office. Table 5–5. Other Needs Extension Needs...
Page 215 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-13 NOTE: The 016 basic telephone module (Release 4.0 and later only) supports a maximum bit rate of 14.4 kbps. Therefore, the office’s analog equipment (fax machines and modems) is restricted to speeds no higher than this.
Page 216 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-14 and Authorization Codes features are used, only the authorization code is printed on reports. Paging.
Page 217 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-15 MLX-10DP and MLX-5D telephones for associates, paralegals, as well as some bookkeeping and word processing pool members; used in some cases with PassageWay Telephony Services-supported CTI applications on the staffers’...
Page 218: Law Firm Equipment
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-16 Conference Meeting Bookkeeping Staff Records/Filing Room Room and Accounting (4) Lounge Managing Junior Junior Associate Partner Partner...
Page 219: Law Firm Call Coverage And Call-Handling
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-17 Table 5–6. Law Firm Call Coverage and Call-Handling Staff Member Needs Feature/Application Partners Never answer phone calls; all calls System Access (SA) button(s) answered by their executive programmed for Send Ring...
Page 220 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-18 Continued Table 5–6. Staff Member Needs Feature/Application Paralegals If a paralegal is not available, Delayed Call Forwarding (Release another paralegal takes the call.
Page 221 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-19 Continued Table 5–6. Staff Member Needs Feature/Application Office/ If manager is not available, voice Coverage by voice mail system and System mail answers.
Page 222 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-20 Conference Meeting Bookkeeping Staff Records/Filing Room Room and Accounting Lounge Managing Junior Junior Associate Partner Partner Partner...
Page 223: Law Firm Calling Restrictions
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-21 Calling Restrictions The following system features and applications handle calling restrictions requirements (see Table 5–7): Automatic Route Selection (ARS) with appropriate Facility Restriction Levels (FRLs) for each extension, and time-of-day routing (day or night)
Page 224: Optimizing Your System
They are highlighted here because they can significantly enhance your system. For more information about any of these products and features, see the Feature Reference or contact your Lucent Technologies representative for additional guides or applications notes. NOTE: The Data/Video Reference includes additional information about videoconferencing, Internet access, and other data communications support.
Page 225 MLX jack and the system’s 2B Data feature. Older group systems that support a V.35 interface may also have built-in data communications devices; if not, they require two Lucent Technologies-certified ISDN terminal adapters, or an inverse multiplexor and two MLX ports. V.35 systems use two adjunct extension numbers.
Page 226: Cti Link Overview
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Optimizing Your System Page 5-24 area network (LAN). The link is made through a programmed MLX extension jack that is connected to an ISDN BRI PC expansion board (such as the EICON board) on a server running Novell NetWare software, version 3.12, 4.11, or 4.1.
Page 227 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Optimizing Your System Page 5-25 Along with the features they provide, applications can perform these system functions through a CTI link: Answering calls arriving on an SA button Making calls from an SA button Hanging up calls...
Page 228 PC and the system through an MLX-28D, MLX-20L, MLX-16DP, or MLX-10DP telephone. The applications include: Lucent Technologies Call. A cardfile that enables you to maintain information such as names, addresses, and telephone numbers. You specify the information you want to store. You can place a call directly from the PC and keep a log of all calls that are made.
Page 229 Auto dialing capabilities using the common modem command set are also provided. Lucent Technologies Buzz. An application that enables you to manage incoming calls on loop-start telephone lines connected to 800 LS-ID modules and view the Caller ID calling party number (when available) so you can quickly access customer records on your PC.
Page 230: Putting The System To Work
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Putting the System to Work Optimizing Your System Page 5-28...
Page 231: Managing The System
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Page 6-1 Managing the System This chapter helps you complete the most common system management tasks. It includes some background on the types of programming and how to access them, and then provides task descriptions and procedures.
Page 232: Using The Task Descriptions
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Using the Task Descriptions Page 6-2 Using the Task Descriptions Each task description contains the following information: A brief description of the task Guidelines for planning the change A task checklist that includes references to other system reference guides for additional information, if needed...
Page 233: Using The Programming Procedures
For more information, refer to the following guides: For information about the planning forms, see System Planning. If you don’t have this guide, contact your Lucent Technologies representative. For information about the features, including important feature interactions, see the Feature Reference.
Page 234 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Using the Programming Procedures Page 6-4 Console/Display Instructions Additional Information Select the line button to which you want to assign the feature. ! Tryrp‡Ã7ˆ‡‡‚) = extension entered in Step 2 xxxx...
Page 235: Introduction To System Programming
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Introduction to System Programming Page 6-5 The summary programming procedures describe steps for both the console and the PC. You should use the appropriate procedure. The format is as follows: Console Procedure More Dial calling group ext.
Page 236: Information Screen
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Introduction to System Programming Page 6-6 — PC with System Programming and Maintenance (SPM) Software. A PC directly connected through its serial port to the lower RS-232 port on the control unit’s processor module, or a PC dialing into the system through a modem either locally or remotely.
Page 237: Menu Selection Screen
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Introduction to System Programming Page 6-7 Your system information appears in place of xxxx YYYY YYYY YYYY YYYY YYYY YYYY YYYY YYYY Figure 6–1. Information Screen Menu Selection Screens A menu selection screen prompts you to select a listed option.
Page 238: Data Entry Screen
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Introduction to System Programming Page 6-8 button next to the option name or the function key that corresponds to the option name. Then your selection is either highlighted or inserted in the screen title. To program or save the highlighted selection, you press the unlabeled display button on the console or next to on the PC).You can use the Inspect feature...
Page 239: System Programming Menu Options
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Introduction to System Programming Page 6-9 The system programming hierarchy, included in Appendix B of System Programming , details the sequence of screens you work with when you select the system programming options.
Page 240: Screen Keys
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Introduction to System Programming Page 6-10 The QCC Queue Priority Level you entered appears in place of The line/trunk number you entered Æ YYY .
Page 241: Station Busy Screen
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Introduction to System Programming Page 6-11 Table 6–3. Continued Display/Key Function Complete a procedure. In a few cases, you return to the System Programming menu when you select .
Page 242: Idle States
Identify loudspeaker paging extension Idle instant of programming. jack. Assign trunks to pools. Assign incoming or outgoing DID or tie trunk type (Lucent Technologies only). Specify tie trunk direction (Lucent Technologies only). Specify tie trunk E&M signal (Lucent Technologies only). 100D Only the 100D module is idle.
Page 243: Programming From The Console
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Programming from the Console Page 6-13 Forced Idle Reminder Tones The forced idle reminder tone is a high-low “doorphone” tone that sounds under the following circumstances: At the extension, to remind the user that the system or the extension is in the forced idle state...
Page 244: Mlx-20L Telephone With Direct Station Selector (Dss)
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Programming from the Console Page 6-14 Display Buttons DSS Light Direct Station Selector Handset Display Screen (DSS) More Home Menu Inspct Button Labeling MLX-20L Cards (2) Line Buttons (20)
Page 245: Display Buttons And Main Menu
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Programming from the Console Page 6-15 More Home MENU MODE: Select Feature Press HOME to Exit Inspct Menu Directory Messages Posted Msg Alarm Clock Ext Program Timer Figure 6–8.
Page 246: Console Overlay
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Programming from the Console Page 6-16 Console Overlay The programmable line buttons are on the main part of the console. There are actually 20 line buttons on the console, but you can use the console overlay to program up to 34 lines.
Page 247 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Programming from the Console Page 6-17 DSS Lights The lights on the DSS (if one is attached to the console) show the status of features programmed on the extensions.
Page 248: Programming From A Pc With Spm
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Programming from a PC with SPM Page 6-18 2SHUDWRU YYYY YYYY YYYY YYYY = Position extension numbers ([LW Select Make a selection. ! Press the button or function key next to your selection.
Page 249 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Programming from a PC with SPM Page 6-19 NOTE: Beginning with version 4.25, required for Release 4.1 of the system, SPM runs under Windows 95 as a DOS application. For more information about setting up and using SPM for programming on a PC with DOS, see Chapter 2 of System Programming .
Page 250 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Programming from a PC with SPM Page 6-20 Types of PC Connections There are three ways to connect the PC to the control unit: Direct Local Connection.
Page 251 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Programming from a PC with SPM Page 6-21 Console/Display Instructions Additional Information If the PC does not have a hard disk, insert the SPM diskette into Drive A. ! Ã...
Page 252 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Programming from a PC with SPM Page 6-22 With a Local or Remote Modem Connection The method you use to access SPM by modem depends on whether you are programming on site (locally) or from a remote location.
Page 253 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Programming from a PC with SPM Page 6-23 To access SPM through a local or remote modem connection, follow the steps below. For more information about the procedure format, see “Using the Programming Procedures”...
Page 254: Centralized Telephone Programming
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Centralized Telephone Programming Page 6-24 Console/Display Instructions Additional Information To reach the System Programming menu, select System Programming by ! pressing NOTE: The function keys shown on either side of the display are included here for quick reference.
Page 255 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Centralized Telephone Programming Page 6-25 NOTE: Some programming can be performed only when the entire system or some part of it (such as a trunk or an extension) is idle. See the section “Idle States”...
Page 256 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Centralized Telephone Programming Page 6-26 Console/Display Instructions Additional Information Select a programming option. ! Ã Ä Select Q…‚t…h€Ã@‘‡ or 8‚ƒ’Ã@‘‡ . Go to one of the following topics: “Guidelines for Programming Extensions”...
Page 257 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Centralized Telephone Programming Page 6-27 If you program the wrong feature on a button, follow the steps below: Ä Press the button. Select 9ryr‡r (press on the PC).
Page 258 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Centralized Telephone Programming Page 6-28 In Release 5.0 and later systems, the system recognizes MLX-5 and MLX-5D telephones as 5-button telephones. The System Programming Extension Information Report shows the correct identification for these telephones.
Page 259 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Centralized Telephone Programming Page 6-29 Console/Display Instructions Additional Information Select the line button where you want to assign the feature. ! YYYY = extension entered in Step Tryrp‡Ã7ˆ‡‡‚) @‘‡r†v‚ÃQ…‚t…h€ÃÃÃÃYYYY Press the line button or function key that...
Page 260: Features That Can Be Copied: All Telephones
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Centralized Telephone Programming Page 6-30 A Multi-Function Module’s programming can be copied to or from another MFM. A Direct Line Console (DLC) can be copied only to another DLC. Single-line telephones’...
Page 261 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Centralized Telephone Programming Page 6-31 Continued Table 6–6. Analog and Analog Telephones Telephones Feature Telephones Only Only Leave Message Message Light Off Next Message Park Pickup: Group Pickup: General...
Page 262: Features That Can Be Copied: Direct-Line Consoles Only
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Centralized Telephone Programming Page 6-32 Table 6–7. Features That Can Be Copied: Direct-Line Consoles Only Analog Direct-Line MLX Direct-Line Feature Console (DLC) Console (DLC) Alarm Extension Status Off Extension Status 1...
Page 263 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Centralized Telephone Programming Page 6-33 Console/Display Instructions Additional Information Specify the number of the extension to which you want to copy programmed ! features or SA or ICOM buttons.
Page 264: Using Reports
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Using Reports Page 6-34 If you are copying assignments from an operator position to a block of extensions that includes both operator and non-operator extensions, the information is copied only to the operator positions;...
Page 265 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Using Reports Page 6-35 The system programming reports include reports that describe how various aspects of the system are programmed (for example, trunk information, label information, Allowed and Disallowed Lists, and Pickup Groups), and an Error Log that describes any system errors that may occur.
Page 266 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Using Reports Page 6-36 — Barrier Code Restrictions Operator Information — Position — General Options — DSS Options — QCC Operators — Operator Information Allowed Lists Allowed Lists Assigned to Extensions Disallowed Lists...
Page 267 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Using Reports Page 6-37 Printing System Programming Reports System programming reports can be printed out or viewed on the screen of a PC with SPM or printed out on a serial printer connected to the SMDR jack on the processor module in the control unit.
Page 268: Setting System Date And/Or Time
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Setting System Date and/or Time Page 6-38 Å È Ç PC Procedures To print trunk information: Select trunk type Å 7 Ç...
Page 269: Backing Up The System
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Backing Up the System Page 6-39 Valid Entries For date: Month: 01 to 12 Day: 01 to 31 Year: 00 to 99 For time: 0000 to 2359 Task List: Setting System Date and/or Time Open the System Programming menu from the console or a PC with SPM.
Page 270: Adding An Extension
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Adding an Extension Page 6-40 extension appears on the screen. Attempt the backup procedure again when the busy extension becomes idle. NOTE: By default, the system is set to perform a backup automatically once a week.
Page 271 D indicates a digital (MLX) jack, and B indicates a basic jack (for single-line telephones, adjuncts, and certain applications). NOTE: If there are no spare jacks, you must add a module to the control unit before you can add an extension. Contact your Lucent Technologies representative.
Page 272 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Adding an Extension Page 6-42 Make decisions about which features and buttons to assign to this extension as described in the planning guidelines above. Record your decisions on the appropriate planning forms.
Page 273: Moving An Extension
Follow the procedure in this section. If the extension is not wired or is wired but not connected to the system, or if you are not sure, you must call Lucent Technologies at 1 800 247-7000 to arrange for this to be checked or completed.
Page 274: Removing An Extension
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Removing an Extension Page 6-44 Task List: Moving an Extension Obtain Form 2a, System Numbering: Extension Jacks. Renumber the extension(s) and record the changes on Form 2a. If you are switching two extensions (for example, Extension 303 and Extension 306) because two people are trading offices, you would renumber as follows: 7103 (the default;...
Page 275 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Removing an Extension Page 6-45 Task List: Removing an Extension Obtain Form 2a, System Numbering: Extension Jacks. Also obtain any relevant forms, including group-assigned feature forms (for example, 7c, Group Coverage) and Forms for the individual telephone (for example, 4d, MLX Telephone).
Page 276: Assigning A Hotline Extension
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Assigning a HotLine Extension Page 6-46 Remove the features, following the instructions for each feature in “Optional Telephone Features,” “Optional Group Features,” and “System Features”...
Page 277 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Assigning a HotLine Extension Page 6-47 opportunity to program the necessary Personal Speed Dial code while at the telephone. For security reasons, as long as the extension remains a HotLine, no further programming is allowed at the extension, and changes to the speed dial code must be made using centralized telephone programming.
Page 278: Changing Calling Restrictions
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Calling Restrictions Page 6-48 Programming Instructions Console Procedure More More Dial ext. È Æ Å È Ç Ç PC Procedure Type ext.
Page 279: Changing Trunk-To-Trunk Transfer Status
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Trunk-to-Trunk Transfer Status Page 6-49 Valid Entries Unrestricted, Outward-restricted, Toll-restricted Task List: Changing Calling Restrictions Obtain the following forms, as appropriate: — 6g, Call Restriction Assignments and Lists —...
Page 280 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Trunk-to-Trunk Transfer Status Page 6-50 Planning Guidelines SECURITYlALERT: The default setting for all extensions, including voice messaging (VMI) ports and remote access barrier codes, disallows trunk-to-trunk transfer.
Page 281: Changing Coverage Delay Options
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Coverage Delay Options Page 6-51 When you have finished, file the form(s) with the rest of the planning forms. Programming Instructions Console Procedure More More Toggle...
Page 282: Ring Delays Affecting Coverage
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Coverage Delay Options Page 6-52 Table 6–8. Ring Delays Affecting Coverage Factory Timer Setting Range Description Coverage Delay 3 rings 1–9 rings Release 4.0 and prior systems, set systemwide.
Page 283 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Coverage Delay Options Page 6-53 Table 6–8. Continued Factory Timer Setting Range Description Secondary Cover 2 rings 1–6 rings Release 4.1 and later systems, programmable for Ring Delay each extension.
Page 284: Group Coverage Call Delivery Rules (Release 4.1 And Later Systems)
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Coverage Delay Options Page 6-54 Table 6–9. Group Coverage Call Delivery Rules (Release 4.1 and Later Systems) Sender Primary Coverage Secondary Coverage Sent to Group Receiver Type Status...
Page 285 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Coverage Delay Options Page 6-55 Planning Guidelines When you plan cover delays, consider whether the sender is part of a coverage group or not. If the sender is covered by only individuals, delays are fairly easy to plan, depending on whether the sender never plans to answer calls or plans to answer them when he or she is at the extension.
Page 286 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Coverage Delay Options Page 6-56 Open the System Programming menu from the console or a PC with SPM. Program the change(s), following the instructions for “Coverage Delays” in the “Telephones”...
Page 287: Adding/Removing A Line
Contact your central office (CO) to obtain a new line or to disconnect a line. If you are adding a line/trunk, call Lucent Technologies 1 800 247-7000 to arrange for a Lucent Technologies technician to connect the line to the system and set it up (charges may apply).
Page 288: Adding A Dlc Operator Position
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Adding a DLC Operator Position Page 6-58 Adding a DLC Operator Position Use this procedure to add a DLC operator position to either an MLX or an analog multiline extension module.
Page 289 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Adding a DLC Operator Position Page 6-59 The procedure to add an operator position involves several tasks that require decisions, for example, assigning features like calling restrictions, Coverage, calling group, Pickup group, paging group, Night Service, Forced Account Code Entry, and Remote Call Forwarding.
Page 290 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Adding a DLC Operator Position Page 6-60 NOTE: This task requires an idle condition: Extension Forced Idle for this extension jack. Assign the jack, following the instructions for “DLC Operator Positions” in the “System Operator Positions”...
Page 291: Adding A Qcc Operator Position
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Adding a QCC Operator Position Page 6-61 If the extension requires a dedicated voice or voice pair of extension jacks to provide Voice Announce to Busy or to provide voice and data features, identify it to the system as such by following the instructions in “Analog Multiline Telephones with Voice Announce to Busy”...
Page 292: Maximum Number Of Operator Positions
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Adding a QCC Operator Position Page 6-62 Table 6–11. Maximum Number of Operator Positions Maximum Position Type Type of Telephone Positions MLX-20L MLX-20L MLX-28D BIS-34D, BIS-22, or BIS-22D analog multiline telephone...
Page 293 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Adding a QCC Operator Position Page 6-63 Task List: Adding a QCC Operator Position Obtain Form 2a, System Numbering: Extension Jacks, Form 6a, Optional Operator Features, and 5d, Queued Call Console (QCC).
Page 294: Adding Operator Features
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Adding Operator Features Page 6-64 Programming Instructions See the appropriate procedures in System Programming as noted in the task list above. Adding Operator Features Use this procedure to add the following operator features (available in Hybrid/PBX mode only): For DLC and QCC: Operator Hold Timer...
Page 295 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Adding Operator Features Page 6-65 Hold Return Remain on hold, Return to QCC queue Automatic Hold Release Auto Hold, Auto Release Queue over Threshold 0 to 99 Elevate Priority 0 (same priority) and 5 to 30 seconds...
Page 296: Connecting Auxiliary Equipment
[such as the American Society of Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI)]. Magic on Hold requires no such license and can be purchased from your Lucent Technologies representative. Only one Music On Hold line/trunk jack is allowed per system.
Page 297 (such as the ASCAP or BMI). Magic on Hold requires no such license and can be purchased from your Lucent Technologies representative. A maximum of three single-zone or multizone loudspeaker paging systems can be connected to the system.
Page 298 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Connecting Auxiliary Equipment Page 6-68 Valid Entries Line/trunk numbers For Voice Messaging System and Automated Attendant The number of rings cannot be programmed for individual voice messaging systems;...
Page 299: Changing Calling Group Assignments
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Calling Group Assignments Page 6-69 Programming Instructions For fax machines: Console Procedure Dial ext. Dial fax machine Dial message waiting indicator ext. ext.
Page 300 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Calling Group Assignments Page 6-70 The total number of extensions can be divided into a maximum of 32 calling groups. A calling group can include a maximum of 20 extensions, but not all 32 calling groups can have this maximum number.
Page 301: Revising Allowed Lists
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Revising Allowed Lists Page 6-71 Programming Instructions Console Procedure More Dial calling group ext. no. Dial ext. no. È Æ Ç Ç Ç PC Procedure Type calling group ext.
Page 302 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Revising Allowed Lists Page 6-72 code are checked normally by Allowed/Disallowed Lists, calling restrictions, and ARS. The MERLIN LEGEND Communications System Release 3.1 and later observes these Bellcore standards for star codes: Only 2- or 3-digit star codes are recognized.
Page 303: Assigning Allowed Lists To Extensions
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Assigning Allowed Lists to Extensions Page 6-73 Program the change(s), following the instructions for “Allowed Lists” in the “System Features” section of System Programming , Chapter 3, or the summary programming instructions below.
Page 304: Revising Disallowed Lists
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Revising Disallowed Lists Page 6-74 Programming Instructions Console Procedure Dial list no. Dial ext. Ä Ç Ç PC Procedure Type list no. Type ext.
Page 305 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Revising Disallowed Lists Page 6-75 The star code or codes must come at the beginning of the string of digits dialed, not at the end or in the middle. Multiple leading star codes are allowed for dialing, but not in Allowed/Disallowed Lists.
Page 306: Assigning Disallowed Lists To Extensions
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Assigning Disallowed Lists to Extensions Page 6-76 Task List: Changing Disallowed Lists Obtain Form 6f, Disallowed Lists and, as appropriate, the form(s) for individual telephones: Forms 4b, 4d, 4e, 4f, 5a, 5b, or 5c.
Page 307: Changing Group Coverage Assignments
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Group Coverage Assignments Page 6-77 Task List: Assigning Disallowed Lists to Extensions Obtain Form 6f, Disallowed Lists and, as appropriate, the form(s) for individual telephones: Forms 4b, 4d, 4e, 4f, 5a, 5b, or 5c.
Page 308 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Group Coverage Assignments Page 6-78 Planning Guidelines Changing Group Coverage assignments can affect other features, including Account Code Entry, Auto Answer All, Auto Answer Intercom, Automatic Line Selection, Barge-In, Callback, calling restrictions, Call Waiting, Camp-On, Conference, Direct Station Selector, Do Not Disturb, Forward and Follow Me, Group Calling, Hold, Park, personal lines, Pickup, pools, Recall, Reminder...
Page 309: Revising Night Service With Group Assignment
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Revising Night Service with Group Assignment Page 6-79 Task List: Changing Group Coverage Assignments Obtain Form 7c, Group Coverage. If necessary, read “Coverage” in the Feature Reference for detailed information about this feature.
Page 310 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Revising Night Service with Group Assignment Page 6-80 the system manager to control off-hours operation on a line-by-line basis, and is particularly useful when applied to personal lines. Night Service lines do not have to be assigned to the Night Service group operator’s extension, nor are all lines assigned to an operator position automatically assigned to that operator’s Night Service group.
Page 311: Revising Night Service With Coverage Control
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Revising Night Service with Coverage Control Page 6-81 Programming Instructions Console Procedures To assign a calling group to a Night Service group: Dial ext. no.
Page 312 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Revising Night Service with Coverage Control Page 6-82 When Night Service is turned off and normal operation is resumed, all Coverage VMS Off buttons are activated. Calls follow normal coverage patterns for business-hours operation.
Page 313: Changing Extension Directory Labels
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Extension Directory Labels Page 6-83 Programming Instructions Console Procedure To enable or disable Night Service with Coverage Control: PC Procedure To enable or disable Night Service with Coverage Ã...
Page 314: Changing Trunk Labels
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Trunk Labels Page 6-84 Labels can contain capital letters, numbers, and eight types of characters: ampersands (&), dashes (-), spaces, periods (.), commas (,), apostrophes (‘), stars (*), and pound signs (#).
Page 315: Changing Posted Message Labels
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Posted Message Labels Page 6-85 Planning Guidelines The availability of the caller identification information may be limited by local- serving (caller’s) jurisdiction, availability, or central office (CO) equipment. Valid Entries Each label can have a maximum of seven characters.
Page 316 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Posted Message Labels Page 6-86 To program with SPM: Use the PC keyboard for labels. All letters appear on the screen in uppercase. Planning Guidelines Messages 2 through 20 can be changed through programming.
Page 317: Changing Calling Group Labels
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing Calling Group Labels Page 6-87 Changing Calling Group Labels Use this procedure to change alphanumeric system labels for display telephone users to identify calling groups. To program on the system programming console: Use the buttons next to the display and line/feature buttons to specify alphanumeric characters and punctuation for labels.
Page 318: Changing System Directory Labels
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Changing System Directory Labels Page 6-88 Programming Instructions Console Procedure More Dial calling group ext. Ã Æ Drop Enter label È Ç Ç PC Procedure Type calling group ext.
Page 319: Adding A Cti Link
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Adding a CTI Link Page 6-89 Program the change(s), following the instructions for “System Speed Dial Directory” in the “Labeling” section of System Programming , Chapter 3, or the summary programming instructions below.
Page 320 (System Programming and Maintenance) software to perform the programming. CAUTION: The Maintenance procedures outlined below are normally reserved for Lucent Technologies technicians only. Do not use the Maintenance menu except as outlined below, unless you are instructed to do so by a Lucent Technologies representative.
Page 321 Busying-Out and Restoring the MLX Module In order to add or remove a CTI link, you must use maintenance procedures, normally reserved for Lucent Technologies technicians, to terminate service on the MLX 408 line/trunk and extension module or the MLX 008 extension module where the CTI link is being added or removed.
Page 322 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Managing the System Adding a CTI Link Page 6-92 To busy-out and then restore the MLX module, follow the steps below: Use one of the following procedures. Note that you select the option from the Main menu, not the System Programming menu.
Page 323: Removing A Cti Link
MLX Module,” to restore service on the module where the CTI link is located. When you have finished, file Form 2a with the rest of the planning forms. To install the server-related hardware associated with the link, contact your Lucent Technologies representative. Programming Instructions Console Procedure Dial ext. no.
Page 324 When you have finished, file Form 2a with the rest of the planning forms. To remove the server-related hardware associated with the link, contact your Lucent Technologies representative. Programming Instructions Console Procedure Å Ã Ç Ç...
Page 325: Learning More
It helps you to determine which guide contains the information you need and how to find it in that guide. Additional materials may have become available since this book was printed. If you don’t find what you need here, contact your Lucent Technologies representative. Guides...
Page 326 Guides Page 7-2 System Reference Guides. Designed to help system managers and Lucent Technologies personnel in planning, programming, and managing the system. These references provide detailed information about system components, features, and capabilities, as well as procedures for programming all aspects of the system.
Page 327 February 1998 Learning More Guides Page 7-3 components, contact your Lucent Technologies representative. For general information about applications, disregard the Equipment and Operations Reference and consult the Feature Reference instead. For ordering information, contact your Lucent Technologies representative. Table 7–1 contains an overview of the system reference guides, including descriptions of some special tools available in each guide.
Page 328: Learning More
About This Book. An introduction that includes the purpose and audience of the guide, typographical conventions, how to use the guide, and other relevant information, as well as a Feedback Form to submit your comments on the guide to Lucent Technologies.
Page 329 Page 7-5 NOTE: We urge you to complete the Feedback Form and send in your comments. The writers at Lucent Technologies need your suggestions. Main Table of Contents. A list of the chapters and their primary topics, a list of figures, and a list of tables. (Use the tabs to get to chapters quickly.) Glossary.
Page 330 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Learning More Guides Page 7-6 Multi-Function Module (MFM; a telephone adapter that affects and is affected by system features) Personal lines Primary Rate Interface (PRI), NI-1 BRI, and T1 Switched 56 service Programming Queued Call Console (QCC) System Renumbering (a programming procedure for changing extension...
Page 331 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Learning More Guides Page 7-7 System Programming. If applicable, summarizes the system programming procedure(s) that control the feature. Maximum(s). If applicable, tells you what maximum numbers apply to the feature.
Page 332 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Learning More Guides Page 7-8 A description of the special characters used in dialing sequences for numbers dialed automatically, for example, with the Auto Dial feature. Tells you what these characters are and how to insert them on MLX, analog multiline, and single-line telephones.
Page 333 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Learning More Guides Page 7-9 Contents and Organization System Programming is organized into the following chapters: Programming Basics (Chapter 1). Provides an introduction to programming and idle states, and general information about using the guide.
Page 334 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Learning More Guides Page 7-10 A helpful table of features, showing programming codes, the modes in which the feature works on each type of telephone, and the name of the feature as displayed on the MLX-20L telephone (Appendix D) A description of the telephone programming that people in the system can perform at their extensions (Appendix D)
Page 335 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Learning More Guides Page 7-11 User and Operator Guides Most of the user and operator guides share a common format and are intended for standalone use with a certain telephone or operator console. In other words, an operator who has an MLX Direct-Line Console (DLC) requires only the operator guide for that console and does not need to refer to the user’s guide as well.
Page 336 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Learning More Guides Page 7-12 Illustrated explanations of tones, rings, and line button lights A Feature Finder that acts as an index of features according to the activities people may want to perform;...
Page 337: System Guides Information Finder
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Learning More System Guides Information Finder Page 7-13 Calling Supervisor’s Guide and Data/Video Reference These two user guides, which you must order separately, differ from the guides described above in the following respects: Neither is a standalone guide, and both must be used in conjunction with the guide for the telephone or console at the extension.
Page 338: Information Finder: Features
Feature Reference . See entry for feature is used on your system and Appendix F. System Programming , Appendix F Changing Automatic Route Selection (ARS) Consult your Lucent Technologies representative and see System Programming, Chapter 4. Feature Reference . See “Automatic Route Selection.”...
Page 339 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Learning More System Guides Information Finder Page 7-15 Continued Table 7–2. To learn about. . . Check this guide. . . Planning and Programming Features Feature factory settings Feature Reference .
Page 340 System Programming , Chapter 3 printed Getting reports System Programming , Chapter 3 Setting up your system to work with the Consult your Lucent Technologies representative and see System Integrated Administration feature of the Programming , Chapter 4, and Feature Integrated Solutions application...
Page 341: Information Finder: Programming
Information Finder: Programming To learn about. . . Check this guide. . . Systemwide Basics Changing the system’s mode of operation Consult your Lucent Technologies representative and System Programming , Chapter 4 Changing the system programming position System Programming , Chapter 3...
Page 342 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Learning More System Guides Information Finder Page 7-18 Continued Table 7–3. To learn about. . . Check this guide. . . Extension Features and Buttons (continued) Which system planning forms to change Feature Reference , Appendix B when you modify or add features...
Page 343 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Learning More System Guides Information Finder Page 7-19 Continued Table 7–3. To learn about. . . Check this guide. . . Group Features and Buttons (continued) Changing the delay before a call coming to a System Programming , Chapter 3 member of a coverage group is covered...
Page 344 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Learning More System Guides Information Finder Page 7-20 Continued Table 7–3. To learn about. . . Check this guide. . . Operators Setting up operator positions System Programming , Chapter 3 Changing the hold timer when operators are System Programming , Chapter 3...
Page 345 DID remote access calls to unassigned extensions Lines and Trunks Adding new lines or trunks to the system Consult your Lucent Technologies representative and System Programming , Chapter 4. Changing the settings on lines and trunks Consult your Lucent Technologies representative and System Programming , Chapter 4.
Page 346 Feature Reference . See “Automatic Route Selection.” Changing settings for DID or tie lines Consult your Lucent Technologies representative. Assigning trunks to pools System Programming , Chapter 4 Feature Reference . See “Pools.” For more information about training, contact your Lucent Technologies representative.
Page 347: Troubleshooting The System
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Troubleshooting the System Page 8-1 Troubleshooting the System This chapter provides procedures for solving the most common problems that you may encounter with the system. You may be able to resolve a problem quickly and easily by following the appropriate steps in this chapter.
Page 348: All Phones Are Dead (No Dial Tone Or Lights)
If you do not have a stable ladder or other proper equipment, do not proceed; wait for the Lucent Technologies technician. What to do: Make sure the control unit’s power cord is plugged securely into the wall outlet.
Page 349: Some Phones Are Dead (No Dial Tone Or Lights)
Check the circuit breaker or call an electrician. If the appliance works, the wiring may be faulty elsewhere in the system. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). Some Phones Are Dead (No Dial Tone or Lights) Possible Cause 1: The telephones are not receiving power.
Page 350 If the original telephone still does not receive dial tone and its lights do not function, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Page 351: Difficulty Making Outside Calls
If the telephones are all connected to one module, there may be a problem with the module. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the dead telephones are connected to modules that also connect working telephones, test the jacks on the modules.
Page 352 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Troubleshooting the System Difficulty Making Outside Calls Page 8-6 What to do: Use system programming to check the extension’s calling restrictions, if any (see Chapter 3 in System Programming ). If the extension is toll- or outward-restricted, change it to unrestricted, if appropriate.
Page 353 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Troubleshooting the System Difficulty Making Outside Calls Page 8-7 What to do: Use system programming to check whether a Disallowed List is assigned to the extension (see Chapter 3 in System Programming ). If a Disallowed List is assigned to the extension, remove it if appropriate.
Page 354: Phone Does Not Ring
If the original telephone still cannot make outside calls, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the replacement telephone cannot make outside calls, there may be a problem with the system wiring or the control unit.
Page 355 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Troubleshooting the System Phone Does Not Ring Page 8-9 If the green light is not on, then Do Not Disturb is not turned on; go to Possible Cause 3.
Page 356 If the replacement telephone rings, then replace it with the original telephone and check again. If the original telephone still does not ring, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Page 357: Dlc Console Not Ringing For Incoming Calls
February 1998 Troubleshooting the System DLC Console Not Ringing for Incoming Calls Page 8-11 If the telephone still does not work, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). DLC Console Not Ringing for Incoming Calls Possible Cause 1: The Do Not Disturb feature is turned on.
Page 358: Qcc Console Not Ringing For Incoming Calls
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Troubleshooting the System QCC Console Not Ringing for Incoming Calls Page 8-12 QCC Console Not Ringing for Incoming Calls Possible Cause 1: The lines are not assigned to the QCC queue. What to do: Use system programming to assign the lines to the QCC queue (see “QCC Operator to Receive Calls”...
Page 359: Single-Line Phones Ring Back After Completed Call
If only one MLX-20L is available, plug that telephone into a jack that you know is working and then retest. If the telephone rings for incoming calls, then the original jack may be faulty; call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the telephone still does not ring, there may be a problem with the system wiring or the control unit;...
Page 360: Cannot Transfer Call After Answer On An Outside Line
Helpline at 1 800 628-2888 (consultation charges may apply). If the replacement telephone rings back, there may be a problem with the system wiring or the control unit. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Page 361: Night Service Not Working
Page 8-15 If the replacement telephone cannot transfer a call, there may be a problem with the system wiring or the control unit. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). Night Service Not Working NOTES: 1.
Page 362 “Revising Night Service with Group Assignment” on page 6–79. If the lines are correctly assigned, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the lines are not assigned, program them as members of a Night Service group.
Page 363: Calls Not Going To Voice Mail
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Troubleshooting the System Calls Not Going to Voice Mail Page 8-17 Calls Not Going to Voice Mail For calls to go to voice mail, the extension must be part of a coverage group, the coverage group must have a receiver, and the receiver must be the voice mail calling group.
Page 364 VMS system status LED is blinking or off), and/or it does not work for other extensions, then the voice mail system is not working. Check its documentation; or, if it is a Lucent Technologies voice mail system, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges...
Page 365: Callers Getting Incorrect Response From Voice Mail
What to do: Follow the instructions in your voice mail system documentation to check that the settings match the system. If the settings are correct or if it is a Lucent Technologies voice mail system, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Page 366: Calls Not Going To Coverage
If a receiver is not assigned, assign one if appropriate. Check to see whether calls are now going to coverage. If they are, you have solved the problem. If not, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Page 367: Trouble Hearing Called Party
What to do: Replace the handset with a handset from the same type of telephone. If you can now hear the called party, contact your Lucent Technologies representative to order a new handset. If you still have trouble hearing, go to Possible Cause 3.
Page 368: Reminder Messages Received With The Wrong Time
Possible Cause: The system time may be set incorrectly. What to do: At the programming console or any MLX display telephone, check the system time. If the time is correct, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Page 369: Recall/Switchhook Does Not Work
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Troubleshooting the System Recall/Switchhook Does Not Work Page 8-23 Recall/Switchhook Does Not Work When this problem occurs, pressing the Recall button or switchhook disconnects the call or fails to return dial tone. NOTE: If the telephone is an MLX or analog multiline telephone, pressing the switchhook disconnects the call.
Page 370: Calling Group Members Not Receiving Calls
If the problem persists on the original telephone, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the problem persists on the replacement telephone, there may be a problem with the system wiring or the control unit.
Page 371: Calls Not Receiving Screen Pop
If the problem persists on the original telephone, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If calling group calls are not received on the replacement telephone, there may be a problem with the system wiring or the control unit.
Page 372 Possible Cause 5: The CTI link is not working. What to do: Check the CTI link. Consult the PassageWay Telephony Services Network Manager’s Guide for troubleshooting information. If you cannot solve the problem yourself, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).
Page 373: Calling Group Overflow Calls Not Receiving Screen Pop
What to do: Check the CTI link. Consult the PassageWay Telephony Services Network Manager’s Guide for troubleshooting information. If you cannot solve the problem yourself, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply. Secondary Announcements Not Playing as Programmed In Release 5.0 and later systems, as many as ten primary delay announcement...
Page 374: Checking The Effectiveness Of Delay Announcements
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Troubleshooting the System Secondary Announcements Not Playing as Programmed Page 8-28 Consult the Feature Reference and System Programming as you troubleshoot announcement delays. To analyze a problem with secondary announcements, follow these preliminary steps: The Calls In Queue Alarm Threshold setting should determine when an alarm is signalled.
Page 375 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Troubleshooting the System Secondary Announcements Not Playing as Programmed Page 8-29 What to do: Check the number of callers waiting when the alarm goes off, as well as the delay interval and the length of the secondary announcement.
Page 376: Other Or Unresolved Problems
#. Decrease the number of primary delay announcement devices. Provide more TTRs for the calling group. For information about your options, consult your Lucent Technologies representative. Stop using the Prompt-Based Overflow setting. Modify the recording on the delay announcement accordingly.
Page 377: A Customer Support Information
In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline or your Lucent Technologies representative. Consultation charges may apply.
Page 378: Interference Information
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Customer Support Information Canadian Department of Communications (DOC) Interference Information Page A-2 Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.
Page 379: Installation And Operational Procedures
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Customer Support Information Installation and Operational Procedures Page A-3 If there are no directly terminated trunks, or if the only directly terminated facilities are personal lines, report the number AS5USA-65646-PF-E.
Page 380 FCC. In the event repairs are needed on this equipment, contact your authorized Lucent Technologies dealer or, in the USA only, contact the National Service Assistance Center (NSAC) at 1 800 628-2888.
Page 381: Doc Notification And Repair Information
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Customer Support Information DOC Notification and Repair Information Page A-5 Allowing this equipment to be operated in such a manner as not to provide proper answer supervision signaling is in violation of Part 68 rules. New Network Area and Exchange Codes.
Page 382: Renseignements Sur La Notification Du Ministère Des Communications Du Canada Et La Réparation
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-6 CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority or electrician, as appropriate.
Page 383 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-7 canalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est particuliérement importante dans les régions rurales.
Page 384 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-8 L’indice de charge (IC) assigné à chaque dispositif terminal indique, pour éviter toute surcharge, le pourcentage de la charge totale qui peut être raccordée à...
Page 385: Security Of Your System: Preventing Toll Fraud
Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit for charges that...
Page 386: Toll Fraud Prevention
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Customer Support Information Toll Fraud Prevention Page A-10 To minimize the risk of unauthorized access to your communications system: Use an unpublished Remote Access number. Assign access codes randomly to users on a need-to-have basis, keeping a log of all authorized users and assigning one code to one person.
Page 387 (line/trunk) or a network operator. This is referred to as social engineering. Hackers may pose as telephone company employees and employees of Lucent Technologies or your authorized dealer. Hackers will go through a company’s trash to find directories, dialing instructions, and other information that will enable them to break into the system.
Page 388 February 1998 Customer Support Information Toll Fraud Prevention Page A-12 Any time a call appears to be suspicious, call the Lucent Technologies BCS Fraud Intervention Center at 1 800 628-2888 (fraud intervention for System ® 25, PARTNER and MERLIN systems).
Page 389 1809, 1900, and 976 or 1(wildcard)976. In Release 3.1 and later systems, Disallowed List number 7 does not include 800 and 1800 and 411 and 1411, but Lucent Technologies recommends that you add them. Assign all voice mail port extensions to this Disallowed List. Lucent Technologies recommends assigning Disallowed List number 7.
Page 390 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Customer Support Information Toll Fraud Prevention Page A-14 All voice messaging system users must use secure passwords known only to the user. Security Risks Associated with the Automated Attendant Feature of Voice Messaging Systems Two areas of toll fraud risk associated with the Automated Attendant feature of voice messaging systems are the following:...
Page 391 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Customer Support Information Toll Fraud Prevention Page A-15 NOTE: In most cases these are loop-start lines/trunks without reliable disconnect. The local telephone company must be involved in order to change the facilities used for RCF to ground start lines/trunks.
Page 392: Other Security Hints
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Customer Support Information Other Security Hints Page A-16 Communications System Release 3.0 permits a barrier code of up to 11 digits, systems prior to Release 3.0 permit barrier codes of up to only four digits.
Page 393 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Customer Support Information Other Security Hints Page A-17 Never distribute the office telephone directory to anyone outside the company; be careful when discarding it (shred the directory). Never accept collect telephone calls.
Page 394 Change the access password regularly and issue it only to authorized personnel. Disconnect the maintenance port when not in use. (However, this eliminates Lucent Technologies’ 24-hour maintenance surveillance capability and may result in additional maintenance costs.) Create a communications system management policy concerning employee turnover and include these suggestions: —...
Page 395 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Customer Support Information Other Security Hints Page A-19 Choosing Passwords Passwords should be the maximum length allowed by the system. Passwords should be hard to guess and should not contain: All the same numbers (for example, 1111, 666666) Sequential characters (for example 123456) Numbers that can be associated with you or your business, such as your...
Page 396: Limited Warranty And Limitation Of Liability
Warranty Date that your system is not in good working order, Lucent Technologies will without charge to you repair or replace, at its option, the system components that are not in good working order. Repair or replacement parts may be new or refurbished and will be provided on an exchange basis.
Page 397: Remote Administration And Maintenance
PURPOSE. Limitation of Liability Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven;...
Page 398 Page A-22 Under applicable tariffs, you will be responsible for payment of toll charges. Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access. To reduce the risk of unauthorized access through Remote Administration and...
Page 399: B About Telecommunications
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About Telecommunications Page B-1 About Telecommunications Many of the terms and concepts involved in telephone communications have been in use since Alexander Graham Bell made the first phone call in 1876. Because understanding them will help you to understand how the system works, this section contains a brief history and description of telephone communications.
Page 400: Telephone Extension Equipment
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About Telecommunications Telephone Extension Equipment Page B-2 Telephone Extension Equipment Telephone extension equipment is the user’s gateway to the global communications network and an array of services. While today’s telephones range from single-line telephones to multiline telephones with various features and options, telephone extension equipment can now also involve such things as digital data terminals (for example, personal computers) or advanced...
Page 401: Transmission Facilities
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About Telecommunications Transmission Facilities Page B-3 Identifying which telephone to ring (that is, supplying the identity of the called party) was communicated verbally from the caller to the operator when human operators handled call connections.
Page 402 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About Telecommunications Transmission Facilities Page B-4 A problem encountered, however, with many wire pairs running parallel to each other is crosstalk , that is, the leaking of the electric signal from one pair to another so that you can hear noise or intelligible speech.
Page 403: Switching Equipment
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About Telecommunications Switching Equipment Page B-5 As noted earlier in this guide, the differentiation between the terms line and trunk has blurred and the two terms are now often used interchangeably. The services provided by channels can greatly enhance a company’s effectiveness and efficiency.
Page 404 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About Telecommunications Switching Equipment Page B-6 Three basic types of technology have been used in switching: Manually-Operated Switching. Human operators made the connections of circuits by placing plug-ended wires into jacks on a switchboard. Manual switching was slow, labor-intensive and, therefore, costly, but it afforded some special functionality: calls could be forwarded, messages taken, and calls interrupted.
Page 405 The No1. ESS, developed by AT&T and installed in 1965, served from 10,000 to 65,000 lines at a maximum of 25,000 calls in the busy hour. With ever-increasing innovations in technology, the Lucent Technologies 5ESS digital switching system in 1983 could handle 100,000 lines and 650,000 telephone calls per hour.
Page 406: Signaling
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About Telecommunications Signaling Page B-8 Tandem Switching between COs. As growth continued, special SOs, called tandem offices , were developed to function as intermediaries and handle the switching of calls over trunks between COs. This is referred to as the public tandem network and is the second level in the hierarchy.
Page 407 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About Telecommunications Signaling Page B-9 If the call was between switching offices, the two operators completed the steps of the process. Thus, the functions of signaling are: Alerting for a request for service Transmitting the address information (the telephone number) of the called party.
Page 408 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 About Telecommunications Signaling Page B-10 alternating current (AC), a different kind of frequency is used. In 1976, AT&T introduced a new interoffice signaling scheme called common channel interoffice signaling (CCIS) in which a separate circuit between the offices is dedicated to digital signaling transmissions between the computers that control the switches.
Page 409 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Capacities Page C-1 System Capacities This appendix provides some information about the hardware and software capacities for the system. Environmental requirements for the control unit and power and grounding requirements are contained in the Equipment and Operations Reference .
Page 410: C System Capacities
Some constraining factors appear with a checkmark ( ) and are explained at the end of the table. If you are planning to expand your system, contact your Lucent Technologies representative for additional considerations. Table C–1. Hardware and Software Capacities...
Page 411 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Capacities Page C-3 Continued Table C–1. Limit Constraining Factor Calling Groups Number of groups Members per group Groups per member Primary delay announcements per system Secondary delay announcements per system Primary delay announcements per...
Page 412 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Capacities Page C-4 Continued Table C–1. Limit Constraining Factor Direct Inward Dial Number of blocks Number of trunks Directories System Directory Listings per Directory Extension Directory Listings per Directory Personal Directory (MLX-20L only) Listings per Directory...
Page 413 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Capacities Page C-5 Continued Table C–1. Limit Constraining Factor System Operator Consoles DLCs: MLX-20L or MLX-28D BIS-22D, BIS-34, BIS-34D, or MERLIN II System Display Console QCCs DSSs Combination of DLCs and QCCs...
Page 414 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Capacities Page C-6 Continued Table C–1. Limit Constraining Factor Speed Dial Personal Speed Dial Entries per telephone Entries per system 1,200 Digits per entry System Speed Dial Entries per system Digits per entry System Programming Equipment...
Page 415 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Capacities Page C-7 Delay announcements per group. In Release 5.0 and later systems, a group can have 10 primary delay announcements and one secondary delay announcement. Coverage Groups Senders per group .
Page 416 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Capacities Page C-8 Telephones (not achievable simultaneously) Analog multiline without Voice 17 slots for each of 8 ports per board Announce to Busy MLX-20L RAM limit and the total includes the MLX-20L telephone used for system programming Power-failure transfer One for each four LS/GS trunk jacks.
Page 417: D System Planning Forms
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Planning Forms Page D-1 System Planning Forms This appendix contains a table that lists each system planning form. The forms are in numerical order and organized according to planning purpose as shown in Table D–1.
Page 418 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Planning Forms Page D-2 Table 4–1. Continued Used for Planning Form No. Form Title Incoming Line/Trunk Incoming Trunks: Remote Access Connections Incoming Trunks: DS1 Connectivity (100D Module) Incoming Trunks: Tie Incoming Trunks: DID...
Page 419 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Planning Forms Page D-3 Table 4–1. Continued Used for Planning Form No. Form Title Features for Message-Waiting Receivers Systemwide Use Allowed Lists Disallowed Lists Call Restriction Assignments and Lists Authorization Codes Pool Dial-Out Code Restrictions Call Pickup Groups...
Page 420 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 System Planning Forms Page D-4...
Page 421: E Removing/Reinstalling The Control Unit Cover
February 1998 Removing/Reinstalling the Control Unit Cover Page E-1 Removing/Reinstalling the Control Unit Cover This appendix provides instructions for removing the control unit housing, and for reinstalling it. NOTE: Use these instructions only as directed by a Lucent Technologies representative.
Page 422: Removing The Control Unit Housing
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Removing/Reinstalling the Control Unit Cover Removing the Control Unit Housing Page E-2 Removing the Control Unit Housing To remove the control unit housing, see Figure E–1. MERLIN II and MERLIN LEGEND 2.1 and later Communications System...
Page 423: Installing The Top Cover
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Removing/Reinstalling the Control Unit Cover Installing the Control Unit Housing Page E-3 Top cover Empty module Figure E–2. Installing the Top Cover...
Page 424: Installing The
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Removing/Reinstalling the Control Unit Cover Installing the Control Unit Housing Page E-4 Installing the Front Cover To install the front cover, see Figure E–3 and follow these steps: Hook the top of the front cover into the top cover.
Page 425 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-1 Glossary Glossary Italics Italics The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossary. The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossary.
Page 426 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-2 (alternate mark inversion) Line coding format in which a binary one is represented by a positive or negative pulse, a binary zero is represented by no line signal, and subsequent binary ones must alternate in polarity;...
Page 427 February 1998 Glossary Page GL-3 Automated IS II/III , MERLIN LEGEND MAIL , and Lucent Technologies Attendant Attendant application that automatically answers incoming calls with a recorded announcement and directs callers to a department, an extension, or the system operator.
Page 428 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-4 baud rate Strictly speaking, a measurement of transmission speed equal to the number of signal level changes per second. In practice, often used synonymously with bit rate and bps . B-channel (Bearer-channel) 64- or 56-kbps channel that carries a variety of digital information streams, such as voice at...
Page 429 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-5 (Basic Rate Interface) A standard protocol for accessing Integrated Service Digital Network (ISDN) services. broadband Transmission path having a bandwidth greater than a voice-grade channel.
Page 430 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-6 centralized Programming of features on individual telephones; telephone performed at a central location by the system manager. programming See also system programming and extension programming.
Page 431 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-7 codec (coder-decoder) Device used to convert analog signals such as speech, music, or television to digital form for transmission over a digital medium and back to the original analog form.
Page 432 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-8 (channel service unit) Equipment used on customer premises to provide DS1 facility terminations and signaling compatibility. CTI link (Computer Telephony Integration) link. A hardware/software feature that is part of the PassageWay Telephony Services application.
Page 433 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-9 D-channel (Data-channel) 16- or 64-kbps channel that carries signaling information or data on a PRI or BRI . dedicated feature The imprinted feature buttons on a telephone: Conf or buttons Conference, Drop, Feature, HFAI (Hands Free Answer on Intercom), Hold, Message, Mute or Microphone, Recall,...
Page 434 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-10 Digital Signal 1 See DS1 . digital subscriber See DSL . line digital switch See DSE . element digital Mode of transmission in which the information to be transmission transmitted is first converted to digital form and then transmitted as a serial stream of pulses.
Page 435 (193 bits) in a 24-frame extended superframe. (Electronic Switching System) Class of central office ( CO ) switching systems developed by Lucent Technologies in which the control functions are performed principally by electronic data processors operating under the direction of a stored program.
Page 436 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-12 extended See ESF . superframe format extension An endpoint on the internal side of the communications system. An extension can be a telephone with or without an adjunct.
Page 437 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-13 forced idle Condition of the system during certain programming or maintenance procedures; system prevents initiation of new calls. foreign exchange See FX . Fractional-T1 A digital transmission facility consisting of at least one, and fewer than 24 DS0 channels using robbed-bit signaling and...
Page 438 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-14 Hands Free See HFAI . Answer on Intercom hands-free unit See HFU . headset Lightweight earpiece and microphone used for hands-free telephone operation. HFAI (Hands Free Answer on Intercom) Feature that allows a user to answer a voice-announced call.
Page 439 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-15 Integrated Capability of IS III that simplifies the programming of Administration common information for the system, AUDIX Voice Power , and, if it is also installed, Fax Attendant System . Integrated See ISDN .
Page 440 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-16 ISDN terminal A type of data station that includes an ISDN terminal adapter data adapter as its DCE. It may also include an MLX telephone station for simultaneous voice and data (ISDN terminal adapter data-only station).
Page 441 (T/R) extension jacks and automatically answers Attendant incoming calls with a recorded announcement; directs calls in response to touch tones. Magic on Hold A Lucent Technologies Music On Hold enhancement that promotes a company’s products or services. Mbps (megabits per second) Megacom The AT&T tariffed digital WATS offering for outward calling.
Page 442 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-18 (Multi-Function Module) Adapter that has a tip/ring mode for answering machines, modems, fax machines, and tip/ring alerts, and an SAA mode for -48 VDC alerts. It is installed inside an MLX telephone and is used to connect optional equipment to the telephone.
Page 443 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-19 module Circuit pack in the control unit that provides the physical jacks for connection of telephones and/or outside lines/trunks to the communications system. In the name of a module, the first digit indicates the number of line/trunk jacks it contains;...
Page 444 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-20 non-satellite In a private network, a communications system that is system directly connected to and located more than 200 miles from the local system. off-hook Telephone is said to be off-hook when the user has lifted the handset, pressed the Speakerphone button to turn on...
Page 445 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-21 peripheral system In a private network , a system that does not connect to more than one other system, sometimes called an “end node.”...
Page 446 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-22 private network The facilities that connect communications systems in a trunks private network . See also tandem tie trunks and tandem PRI trunks . processor module Module in the second slot of the control unit (Slot 0, to the right of the power supply module ).
Page 447 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-23 restricted data Restricted data channels do not allow the transmission of channel occurrences of more than seven contiguous zero bits. See also unrestricted data channel. ring generator Circuit pack added to the power supply that generates a high-voltage, 20–30 Hz signal to ring a telephone.
Page 448 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-24 single-line Industry-standard touch-tone or rotary-dial telephone that telephone handles one call at a time and is connected to the system via an extension jack on a 012, 016, or 008 OPT module. slot Position in a carrier for a module;...
Page 449 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-25 system Test of all trunks, telephones, data terminals, and features acceptance test after installation to ensure that they are working correctly. System Access See SA buttons .
Page 450 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-26 TAPI Telephony Application Programming Interface. An application programming interface that allows computer telephony applications to be used. TAPI is not yet supported by the MERLIN LEGEND Communications System.
Page 451 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-27 unambiguous The practice of numbering of extension ranges, remote numbering access codes, or other system components to avoid routing conflicts in network or local calling. For example, Extension 441 is unique when compared to Extension 4410.
Page 452 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Glossary Page GL-28 voice mail Application that allows users to send messages to other system extensions, forward messages received with comments, and reply to messages. voice messaging See VMI .
Page 453 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-1 Index Numerics 007 MLM module 3–14 008 OPT module 3–6 3–7 012 T/R module 3–6 3–7 016 T/R module 2–25 3–5 3–6 3–7 100D module description 3–7...
Page 454: Analog Multiline Telephones
MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-2 Analog facilities emulated 3–9 types supported 2–14 Analog multiline telephones descriptions 3–24 headset operation 3–40 tip/ring (T/R) adapter 3–35 3–36 Analog signal 2–5 Answering machines 3–40 3–44...
Page 455 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-3 Backplane 3–2 Barge-In feature 4–31 5–6 Barrier codes calling restrictions 4–49 definition 4–51 remote access 4–58 B-channels 2B Data feature 3–42 data transfer 5–22 definition 2–14...
Page 456 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-4 Calling Supervisor’s Guide 7–13 Canadian Department of Communications (DOC) information, see Appendix A Carriers 3–1 3–2 CAS, see Call Accounting System (CAS) Plus V3 Central office (CO) 3–9 4–60...
Page 457 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-5 Covering calls considerations 4–34 controlling 4–13 4–14 coverage features 4–37 4–40 coverage group assignments 6–77 6–79 description 4–34 4–43 example 5–5 5–6 5–16 5–20 forwarding features 4–35...
Page 458 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-6 Digital facilities data communications 4–57 modules supporting 3–7 3–10 services supported 3–9 3–10 types supported 2–14 2–15 Digital modems, see ISDN terminal adapters Digital signal 2–5 Digital Signal 1 (DS1)
Page 459 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-7 Extensions adding 6–40 6–43 assigning calling restrictions 6–73 6–74 6–76 6–77 assigning to coverage groups 6–77 6–79 assigning to Night Service groups 6–79 6–81 auxiliary components 6–66...
Page 460 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-8 Features, (cont) forwarding 4–35 4–37 group 4–24 4–25 4–53 4–56 holding calls 4–10 information finder 7–14 7–16 maintenance 4–26 4–27 messaging 4–21 4–22 numbering 4–27 operator...
Page 461 System Manager’s Guide 555-660-118 February 1998 Index Page IN-9 Headsets description 3–39 3–40 features 4–6 manual operation 3–40 Helpline, Lucent Technologies 8–30 History of telephony 2–2 2–9 History of telephony, see also Appendix B Hold feature 4–10 Home button 6–15 Host system 2–17 3–28...
Page 462 2–2 2–3 Logical ID, see Extension jacks Loop-Start Trunk Adapter 3–34 3–37 Loop-start trunks 2–14 Loudspeaker paging systems 3–37 3–46 6–67 6–69 Lucent Technologies Attendant 4–63 4–66 4–67 Door Phone 3–38 3–39 Helpline 8–30 Magic on Hold 6–66 Maintenance alarms 6–67...
Page 463 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-11 MCI network services 3–8 3–9 Memory cards backing up the system 3–4 fixing system problems 3–3 interface slot 3–2 overview 1–6 3–3 3–4 Menu button 6–15 MERLIN II System Display Console...
Page 464 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-12 Modules, (cont) power supply 3–4 processor 3–2 3–4 restoring 6–91 6–92 tip/ring (T/R) 3–6 3–7 More button 6–15 Multi-Function Module (MFM) description 3–34 3–35 fax machines 3–38...
Page 465 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-13 PagePal paging access adapter 3–34 Paging features 4–10 Paging groups 4–56 PassageWay Direct Connection Solution description 5–26 5–27 equipment 3–19 example 5–5 overview 4–62 PassageWay Telephony Services 2–23...
Page 466 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-14 Programming added components 6–66 6–69 backing up 6–39 6–40 busying-out a module 6–91 6–92 calling restrictions 6–48 6–49 centralized 6–24 6–34 Computer Telephony Integration (CTI) link 6–89 6–94 coverage delays...
Page 467 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-15 Reports extension information 6–27 using 6–34 6–38 Restoring a module 6–91 6–92 Ring generators 3–7 Ringing Options feature 6–60 8–9 8–10 8–11 Routing by Dial Plan 3–8 S56, see T1 operation SA buttons...
Page 468 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-16 Switching equipment 2–6 2–8 evolution 2–6 2–9 hierarchy 2–7 2–8 methods 2–8 2–9 Switching offices (SOs) 2–7 System applications 2–22 2–24 4–60 4–69 auxiliary components 2–26 2–28...
Page 469 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-17 System management, (cont) changing calling group labels 6–87 6–88 changing calling restrictions 6–48 6–49 6–71 6–73 6–74 6–76 changing Posted Messages 6–85 6–86 changing System Directory labels 6–88 6–89...
Page 470 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-18 System programming backing up 6–39 6–40 connecting PC 6–20 6–24 console 6–13 6–17 detailed procedures 6–3 6–4 exiting 6–18 idle states 6–11 6–12 introduction 6–5 6–13...
Page 471 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-19 Tandem network 2–7 TAPI GL-26 Technical support 8–30 Telephone adapters definition 2–26 descriptions 3–34 3–36 Telephone adjuncts definition 2–26 descriptions 3–39 3–40 Telephones adapters 3–34 3–36...
Page 472 MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Index Page IN-20 Troubleshooting, (cont) programmed buttons 8–21 8–22 Queued Call Console (QCC) not ringing 8–12 8–13 Recall or switchhook does not work 8–23 8–24 reference materials 8–1 Reminder messages received with wrong time 8–22...

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Merlin legend 6.0

Lucent Technologies MERLIN LEGEND 6 System Manager's Manual

Important Safety Instructions

New Features and Enhancements

Prior Releases: Features and Enhancements

About this Book

1 Read this First

2 About the System

3 System Components

4 Features and Applications

5 Putting the System to Work

6 Managing the System

7 Learning more

8 Troubleshooting the System

A Customer Support Information

B about Telecommunications

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Summary of Contents for Lucent Technologies MERLIN LEGEND 6