Delta MS300 Series User Manual page 173

Chapter 8 Option CardsMS300
Troubleshooting
Abnormality
Cannot find
communication card
Cannot open CMM-
EIP02 setup page
The CMM-EIP02
setup page opens
successfully but
webpage monitoring
is unavailable
Cannot send e-mails
Cause
The CMM-EIP02 is not
connected to the network.
The PC and the CMM-EIP02
are in different networks and
blocked by network firewall.
The CMM-EIP02 is not
connected to the network.
Incorrect communication
setting in DCISoft
The PC and the CMM-EIP02
are in different networks and
blocked by network firewall.
Incorrect network setting in
the CMM-EIP02
Incorrect network setting in
the CMM-EIP02
Incorrect mail server setting
Corrective Action
Ensure that the CMM-EIP02 is correctly connected to
the network.
Search by IP or set up relevant settings using the AC
motor drive keypad.
Ensure that the CMM-EIP02 is correctly connected to
the network.
Ensure that the communication setting in DCISoft is
set to Ethernet.
Set up with the AC motor drive keypad.
Check if the network setting for the CMM-EIP02 is
correct. For the Intranet setting in your company,
please consult your IT staff. For the Internet setting
at home, please refer to the network setting
instructions provided by your ISP.
Check if the network setting for the CMM-EIP02 is
correct.
Confirm the IP address for the SMTP-Server.
164
Table 8-26