Cannot Open The Web Interface - Digi TransPort WR11 User Manual

Troubleshooting

Cannot open the web interface

If you cannot open the web interface:
1. Make sure the LAN cable is properly connected to the LAN port and that the LAN status
indicator on the front of the device is illuminated.
2. If it is not, there is a problem with either the LAN cable or the device to which the TransPort
device is connected. If the status indicator is illuminated, check that the PC can communicate
with the device. To do this, open the Command Prompt window on your PC and enter the
command ping192.168.1.1. If you do not get a response, you may have a connection problem.
3. Try one or more of the following methods to establish a connection:
Use the Digi Device Discovery Utility. The IP address of the device may have been
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changed from its default IP address of 192.168.1.1. The Digi Device Discovery Utility can
usually discover the device on a network, unless your system's firewall is enabled.
Check the PC's IP configuration. Make sure it is set to obtain an IP address
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automatically. If not, configure it to automatically obtain the IP address.
Refresh the PC's IP settings by opening a command window and entering the
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commands ipconfig/release and ipconfig/renew
Check the PC's LAN connection and any LAN device (such as an Ethernet switch) that
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connects to the router. Make sure the PC is connected to the network.
Clear the PC's ARP cache with the command arp –d *, then retry the ping command. If
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you do get a response but are unable to view the web interface, then there is most
likely a problem with your web browser configuration.
Digi TransPort® Routers User Guide
Cannot open the web interface
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