Cannot Open The Web Interface; Cannot Log Into The Web Interface; Troubleshoot The Lte-Mimo Antenna Orientation - Digi TransPort WR31 User Manual

Troubleshooting
Note For Digi TransPort WR44 RR, there are several ways to download the debug.txt file. For
information on the other methods, see Quick Note 24 - Extracting the debug.txt file from a
Digi TransPort or Sarian router, available on www.digi.com.

Cannot open the web interface

If you cannot open the web interface:
1 Make sure the LAN cable is properly connected to the LAN port and that the LAN status indicator
on the front of the device is illuminated.
2 If it is not, there is a problem with either the LAN cable or the device to which the TransPort
device is connected. If the status indicator is illuminated, check that the PC can communicate
with the device. To do this, open the Command Prompt window on your PC and enter the
command ping 192.168.1.1. If you do not get a response, you may have a connection problem.
3 Try one or more of the following methods to establish a connection:
Use the Digi Device Discovery Utility. The IP address of the device may have been changed
•
from its default IP address of 192.168.1.1. The Digi Device Discovery Utility can usually
discover the device on a network, unless your system's firewall is enabled.
Check the PC's IP configuration. Make sure it is set to obtain an IP address automatically. If
•
not, configure it to automatically obtain the IP address.
Refresh the PC's IP settings by opening a command window and entering the commands
•
ipconfig/release and ipconfig/renew
Check the PC's LAN connection and any LAN device (such as an Ethernet switch) that
•
connects to the router. Make sure the PC is connected to the network.
Clear the PC's ARP cache with the command arp –d *, then retry the ping command. If you
•
do get a response but are unable to view the web interface, then there is most likely a
problem with your web browser configuration.

Cannot log into the web interface

If you cannot log in to the web interface, you will need to access the device via Telnet or SSH in order
to configure it using the Command Line Interface (CLI). See
more information.

Troubleshoot the LTE-MIMO antenna orientation

The two LTE antennas should be separated at the maximum distance possible, taking into
consideration the available space of the installation. There should be a minimum distance of 1.5
inches between two antennas.
Digi TransPort WR Routers User Guide
Cannot open the web interface
Use the command-line interface for
847