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Packing TX Matrix Plus Components for Shipment
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Returning a TX Matrix Plus Router or Components
Copyright © 2010, Juniper Networks, Inc.
Appendix G: Contacting Customer Support and Returning TX Matrix Plus Hardware
Securely tape the box closed or place the crate cover over the TX Matrix Plus router.
12.
Write the RMA number on the exterior of the box to ensure proper tracking.
13.
TX Matrix Plus Preventing Electrostatic Discharge Damage on page 392
Replacing a TXP-F13 SIB on page 366
Powering Off the T1600 Router on page 226
To pack and ship individual components:
When you return components, verify they are adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
carton.
Use the original shipping materials if they are available.
Place individual boards in electrostatic bags.
Write the RMA number on the exterior of the box to ensure proper tracking.
CAUTION: Do not stack any of the TX Matrix Plus components.
Displaying TX Matrix Plus Component Serial Numbers on page 447
TX Matrix Plus Component Serial Number Locations on page 449
Returning a TX Matrix Plus Router or Components on page 457
If the problem cannot be resolved by the JTAC technician, an RMA is issued. This number
is used to track the returned material at the factory and to return repaired or new
components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments will be
returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at
http://www.juniper.net/support/guidelines.html
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) using the Case Manager link at
.
http://www.juniper.net/support/
,
457
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