Guidelines For Packing Hardware Components For Shipment; Packing An Acx6160 Chassis Or Component For Shipping - Juniper ACX6160 Hardware Manual

3. Provide the following information in your e-mail message or during the telephone call:
• Part number and serial number of component
• Your name, organization name, telephone number, and fax number
• Description of the failure
4. The support representative validates your request and issues an RMA number for return of the
component.
5. Pack the component for shipment.

Guidelines for Packing Hardware Components for Shipment

To pack and ship individual components:
• When you return components, make sure that they are adequately protected with packing materials
and packed so that the pieces are prevented from moving around inside the carton.
• Use the original shipping materials if they are available.
• Place individual components in antistatic bags.
• Write the RMA number on the exterior of the box to ensure proper tracking.
CAUTION: Do not stack any of the hardware components.

Packing an ACX6160 Chassis or Component for Shipping

IN THIS SECTION
Packing an ACX6160 for Shipping | 99
Packing ACX6160 Components for Shipping | 100
If you are returning an ACX6160 or component to Juniper Networks for repair or replacement, pack the
item as described in this topic.
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