Guidelines For Packing Hardware Components For Shipment - Juniper ACX7100-32C Hardware Manual

• Service Request Manager:
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free numbers, see
support.juniper.net/support
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the
component.

Guidelines for Packing Hardware Components for Shipment

To pack and ship individual components:
• When you return components, make sure that they are adequately protected with packing materials
and packed so that the pieces are prevented from moving around inside the carton.
• Use the original shipping materials if they are available.
• Place individual components in antistatic bags.
• Write the RMA number on the exterior of the box to ensure proper tracking.
CAUTION: Do not stack any of the hardware components.
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