Table of Contents
Advertisement
TX Matrix Plus Router Hardware Guide
TXP-F13 SIB Serial Number Label
Related
Documentation
Contacting Customer Support
Contacting Juniper Networks Technical Assistance Center (JTAC)
Information You Might Need to Supply to JTAC
454
The serial number label is located on the top of the right side of the TXP-F13 SIB (see
Figure 153 on page 454).
Figure 153: TX Matrix Plus TXP-F13 SIB Serial Number Label
Displaying TX Matrix Plus Component Serial Numbers on page 447
Contacting Customer Support on page 454
Returning a TX Matrix Plus Router or Components on page 457
Contacting Juniper Networks Technical Assistance Center (JTAC) on page 454
Information You Might Need to Supply to JTAC on page 454
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
seven days a week in one of the following ways:
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Serial number ID label
Copyright © 2010, Juniper Networks, Inc.
Advertisement
Table of Contents
Troubleshooting
