Juniper TX MATRIX PLUS Hardware Manual page 492

TX Matrix Plus Router Hardware Guide
Related
Documentation
458
or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the
United States).
To return a router or component:
Determine the part number and serial number of the component.
1.
Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
2.
Technical Assistance Center (JTAC). You can send e-mail or telephone as described
above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
The support representative validates your request and issues an RMA number for
4.
return of the component.
Pack the TX Matrix Plus router or component for shipment.
5.
Displaying TX Matrix Plus Component Serial Numbers on page 447
TX Matrix Plus Component Serial Number Locations on page 449
Packing the TX Matrix Plus Router for Shipment on page 456
Packing TX Matrix Plus Components for Shipment on page 457
Copyright © 2010, Juniper Networks, Inc.