Transferring Calls - Avaya PARTNER ACS Installation And Use Manual

Using Conference on a Single-Line Telephone
Follow these steps to originate a conference call on a single-line telephone:
1. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an
incoming call.)
2. Press the switchhook down once rapidly.
The first party is now on hold. You hear intercom dial tone.
3. Do one of the following:
To add an outside party, dial
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number is busy or does not answer, hang up and the first party rings back.
To add an inside party, dial the two-digit extension number. If the extension is busy or does
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not answer, press the switchhook down once rapidly and you are reconnected with the first
party.
4. When the second party answers, press the switchhook down once rapidly.
5. You are now connected with both parties.

Transferring Calls

You can transfer calls using the
single-line telephone. Transferring a call lets users "pass" a call from one extension to another.
Users can transfer both outside calls and intercom calls to other extensions.
Considerations
When you press
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A transferred call appears on the destination extension's
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extension has a line button for the line on which the call was received.
When a call you transferred is answered, if you began the call on an individual line, the red
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light next to the line button goes on; if you began the call on a line in a pool, the call no longer
appears on your telephone.
If you transfer a call to an extension for which you have an Auto Dial button and the call is
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unanswered, the green light next to the Auto Dial button flutters when the call returns to your
extension.
Calls can be transferred to Calling Groups and Hunt Groups. Hunt Group calls do not
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Transfer Return if the call is not answered and Transfer Return Rings (#105) is set to 4 or
more rings.
When you transfer a call from a display telephone, the number to which you are transferring
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the call briefly appears on the display. If a transferred call is unanswered, the number of the
extension that is returning the transferred call also appears on display telephones.
If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may
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include a call transfer feature that lets you transfer a call to another Centrex extension, so that
the line on which the call came in is free to place and receive other calls. However, to use
9 or a pool access code plus the outside number. If the
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button on a system telephone or the switchhook on a
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, the call is put on hold and its associated green light winks.
Using the Telephones
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button unless the destination
Handling Calls
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