Handling Calls - Lucent Technologies MERLIN Plus Release 2 System Manual

Handling Calls

TRANSFERRING CALLS
4-4 Handling Calls
As the system attendant, you will be answering most of the incoming calls.
To handle the calls efficiently, you will find it helpful to know about the
following features and procedures:
Transferring calls
Using the Auto Intercom buttons for people in your system
Paging through the voice terminal speakers
Using the Send Message feature
Changing the ringing options of the outside lines on your console or helping
others to change the ringing options for the lines on their voice terminals
Using Night Service when you are off duty
Activating System Answer when you are away from the Console for a short
period of time or busy on other calls
Using an alternate attendant position to handle returning ASA calls
Using the headset
Since an important part of your job may be to screen calls and then transfer them
to the appropriate people, you should be familiar with the following ways to
transfer calls.
Transferring Calls by Dialing the Intercom Number
To transfer a call to someone by dialing his or her intercom number:
Touch Transfer.
1
Dial the person's intercom number.
2
Hang up.
3
Transfer
Transferring Calls with One-Touch Transfer
To transfer a call to someone using One-Touch Transfer:
With the call in progress, touch the Auto Intercom button of the person to
1
whom you want to transfer the call.
When you hear a beep, announce the call.
2
Hang up.
3
Susan 15
If the person has activated the Voice Announcement Disable feature or if the
person is using the intercom line at his or her voice terminal, you cannot
announce the call because it will ring automatically.
Ocom no.