Related Manuals for Lucent Technologies Merlin Communications System
Summary of Contents for Lucent Technologies Merlin Communications System
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Page 1: Communications System
Lucent Technologies Bell Labs Innovations ® MERLIN PIus COMMUNICATIONS SYSTEM Release 2 User’s Guide 999-500-148 Issue 1 August 1988... - Page 2 December 31, 1996, which retain their original AT&T titles. Lucent Technologies – formed as a result of AT&T’s planned restructuring – designs, builds, and delivers a wide range of public and private networks, communication systems and software, consumer and business telephone systems, and microelectronic components.
- Page 3 Introduction Programming Ringing Options Features on a BIS-34D Voice Terminal with Display Placing Outside Calls Answering Your Calls Handling Calls with the Hold and Transfer Features Placing Intercom Calls Setting Up a Conference Call Using the Speakerphone and Using Privacy Features Paging Using a Template...
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Page 4: About This Guide
(It rings while you’re programming.) Touch the button to which you’re Button assigning the feature. Dial a number, such as a feature code or an outside telephone number. Code Slide the T/P switch to the center • position to return to regular call-handling mode. -
Page 5: Ringing Options
Decide if incoming calls should ring at your voice terminal, how the ring should sound, and how loud it should be. Ringing Options You can set your voice terminal so that incoming calls ring right away, after a delay of two rings, or not at all. Use the delayed ring option if you answer calls for someone else when they’re not available. - Page 7 Adjust the ringer volume of your voice terminal’s speaker with the volume control. Use the dial pad to place calls. In programming mode, use it to enter codes and data. Use Conference, Drop, Transfer, and Hold for efficient call handling. Test your voice terminal and program its features by sliding the T/P switch to T (Test) or P (Program), Use line buttons to call people who aren’t connected...
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Page 8: Outside Auto Dial
You can assign telephone numbers to buttons or codes for quick dialing of outside calls. Using a special password, you can also use company lines to make outside calls from a remote location. Outside Auto Dial You can program telephone numbers onto buttons for one-touch dialing. -
Page 9: System Speed Dial
System Speed Dial Your administrator may assign System Speed Dial codes #60 through #89 and #900 through #999 to telephone numbers that people in your system call often, such as vendors or clients. You can program any of these codes on buttons for one-touch dialing. -
Page 10: Saved Number Dial
Saved Number Dial You can program a button to redial a telephone number that you've saved. To Program: Label a button and follow these steps: • S a v e d Number Busy Buster You can program a button to have the system redial a... - Page 11 If the system is in RLA mode, go to the next step. If the system is in either CF or DXD mode, after the introductory message, dial *#*. From a remote location, dial the telephone number of a line in the RLA incoming line group. When requested, enter the 5-digit password.
- Page 12 You can answer your calls at your voice terminal or at another voice terminal. Answering Calls at Your Voice Terminal You can answer outside calls by activating the speakerphone or picking up the handset. Answering Intercom Calls Automatically If your voice terminal has the Hands-Free-Answer-on- Intercom (HFAI) feature or is connected to a Hands-Free Unit (HFU), you can have your speakerphone go on automatically whenever you receive an intercom call.
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Page 13: Forwarding Calls
Forwarding Calls You can use the Call Forwarding (CF) feature to have all calls that come into designated lines forwarded to another number. Call Forwarding can be activated from any voice terminal with a CF/DXD button. To program: Label a button with lights and follow these steps: •... - Page 14 Automatic Answering of Calls You can use System Answer to answer calls automatically and place them on hold until someone is available to handle them. System Answer can only be activated from either the attendant console or the alternate attendant console. To program: Label a button with a green light and follow these steps:...
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Page 15: Using Call Pickup
Using Call Pickup You can use Call Pickup to answer a call coming into someone else’s voice terminal. There are two ways to pick up calls ringing on another voice terminal: You can touch a Call Pickup button then dial the intercom number of the ringing voice terminal or, if you regularly handle calls for someone else, you can program an individual Call Pickup button, so that you can pick up... - Page 16 You use fixed buttons on your voice terminal to put calls on hold and transfer them to other people. Putting Calls on HoId After you put a call on hold, you can hang up your handset or touch a line button to take another call. When you put a call on hold, a green light flashes next to the line button.
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Page 17: Transferring Calls
Transferring Calls You use a fixed button on your voice terminal to transfer outside calls to other voice terminals. If the person to whom you transfer the call doesn’t answer within a preset number of rings, the call rings at your voice terminal again. - Page 18 You can call anyone in the MERLIN Plus system by dialing his or her intercom number or by touching a button you’ve programmed with that number. You can also enable your voice terminal so that you can hear voice announcements through your voice terminal speaker.
- Page 19 1 To set up a call when one of the people is already on the line, touch Conference. 2 Touch an outside line button. 3 Dial the outside telephone number of the person. you’re adding to the call. 4 Take the appropriate action: –...
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Page 20: Using The Speakerphone
Using the Speakerphone If you have a speakerphone, you can dial and conduct a call without lifting your handset. You can activate the speakerphone before you place the call or at any time during the call. The lights next to Speakerphone and Microphone go on whenever the speakerphone is on. -
Page 21: Do Not Disturb
features on buttons with lights. Program privacy Privacy The Privacy feature prevents people who share your onto your conversation. lines from bridging To program: Label a button with lights and • Privacy Not Disturb Do Not Disturb feature prevents calls from ringing at your voice terminal, although you can still place and receive calls. -
Page 22: Group Page
With the Page features, you can make announcements to people through your voice terminal. Group Page If your administrator has set up paging groups, you can make announcements to members of a particular group, Ask your administrator for the group codes. Loudspeaker Page Connect a loudspeaker paging system to your control unit in either of two ways. - Page 23 If the system administrator has assigned one of three voice terminal templates to your voice terminal, you already have special features programmed onto buttons, The special features for each template are shown on the following pages. Refer to the Merlin Plus System Manual for information on how to use these features.
- Page 24 Dialer Template 10-Button Line D Line H Line C Line G Line B Line F Line A Line E Intercom Transfer Conference Drop (See Note) NOTE: If there are fewer than eight outside lines on a voice terminal, then those buttons wiII be blank on the template and on the target voice terminal.
- Page 25 Feature Template 22-Button 10-Button Line D Line H Line C Line B Line F Line A Line E Intercom Transfer Conference Drop Hold (See Note) NOTE: If there are fewer than eight outside Iines on a voice terminal, then those buttons wiII be blank on the template and (Lines A through D), above the dial pad.
- Page 26 Receptionist/Secretary Template 22-Button 10-Button Line D Line H Line C Line G Line F Line B Line A Line E Intercom Conference Transfer Drop H o l d NOTE: If there are fewer than eight outside lines on a voice terminal, then those buttons will be blank on the template and on the target voice terminal.
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