Call Report - Lucent Technologies MERLIN Plus Release 2 System Manual

Call Report

DESCRIPTION
This feature is used with a MERLIN Plus system data collector and an
NOTE:
AT&T 475/476 or 572/573 printer or its equivalent.
The Call Report feature, often called Station Message Detail Recording
(SMDR), enables a business to keep records of incoming and outgoing calls.
The information in a printed call report gives details about outgoing and
incoming calls: the date and time of each call, its duration, the line and voice
terminal on which the call was made or received, and the dialed numbers of the
outgoing call. Call reports are printed automatically as calls go out or come in.
This information helps a business build records of its telephone traffic patterns
and identify abuses in voice terminal privileges.
If an account code is entered when the call is made, the call report prints that
information for you. Account codes are helpful in billing customers and
different departments of the company for telephone calls that should be charged
to them. (See "Account Number Entry.") The data collector and the printer can
also print a System Feature Report, a list of the features that have been
administered to the system (see "System Feature Report"). Figure 5-1 shows a
printout that contains several typical Call Reports. Each line beginning with "C"
represents an individual Call Report.
FIGURE 5-1 A Printout of Typical Call Reports.
DATE
TIME
C 08 21 86 11:01
C 08 21 86 11:05
C 08 21 86 13:15
C 08 21 86 14:05
C 08 22 86 09:43
C 08 22 86 10:12
C 08 22 86 11:15
C 08 22 86 14:25
C 08 23 86 11:15
C 08 24 86 08:10
Notes:
1 Column headings (DATE. TIME. etc.) do not appear on Call
Report printouts
2 An IN in the Called Number column indicates an incoming call
3 A ? at the end of a number in the Called Number column
indicates that the number called had more than the 15 reported
digits.
CALLED NUMBER DURATION
9090334 00:01:13
7879096565
00:06:24
110869685679714? 00:13:06
4697896
00:09:00
IN
00:02:16
8889914321 00:12:18
IN 00:17:09
110869685679714?
00:08:15
4697896
00:19:11
#67
00:12:14
MERLIN Plus System Features
STN ACCOUNT
LN
32145677
8 11
6 15
4 11
3 12 63354324
4 11
7 14
3 12
11
4
3 12 63354324
5 18
5-43