Lucent Technologies MERLIN Plus Release 2 System Manual page 116

SELECTING RINGING
OPTIONS
USING NIGHT SERVICE
4-8 Handling Calls
You can program any outside line at your console to ring immediately, to ring
after a delay, or not ring at all. You will probably want most lines at your
console to ring immediately (the factory-set condition), but if you answer calls
on a certain line only when someone else doesn't answer them, program that line
for delayed ringing. You may want to program the lines at other people's voice
terminals for no ring so that they are not interrupted while they work.
If you want someone in the office to answer calls when you are busy or not at
your desk, program the lines at that person's voice terminal for delayed ring.
The backup person may also want to program a Ring Override button for his or
her voice terminal. When the backup person must answer calls that would
ordinarily ring at your console, he or she can touch the Ring Override button and
have all calls ring immediately at his or her voice terminal.
During the night or on weekends when you are off duty, you can still make it
convenient for someone else, such as a guard, to answer calls. You do so with
the Night Service feature. There are three ways to provide Night Service
for your office:
You can provide the person with a voice terminal that has all the lines, or the
person can monitor the attendant console and answer calls there. Be sure that
all lines on which calls can come in after hours are set for immediate ring.
If the lines are not normally set for this ringing option, the person can
activate a Ring Override button that he or she has programmed for the voice
terminal. (See "Ring Override" in Section 5, "Reference.")
The backup person can also answer calls that come in after hours by
programming a Call Pickup button so that he or she can pickup calls that
come in at the administrator/attendant console. Since the attendant console
has all the lines of your MERLIN Plus system, the person answering calls
after hours can pick up calls by touching the Call Pickup button whenever the
attendant console rings. (See "Call Pickup" in Section 5, "Reference.")
If the person is in another part of the building, the attendant can connect his
or her console and an extra alert device to a Supplementary Alert Adapter
(See "Supplementary Alert Adapter" under "Accessory Equipment" in
Section 5, "Reference.") so that each time a call comes in, an extra alert
device goes on.
Your system administrator can also administer and activate the
Call Forwarding feature for after-hours use. When the system is in
Call Forwarding mode, incoming calls on designated lines are connected to a
Voice Synthesis Processor (VSP) in the control unit for a message that
informs the caller that the call will be forwarded. While the caller is listening
to the message, the control unit calls the telephone number to which calls are
being forwarded and uses the system's Conference feature to connect the
incoming call to the outgoing call. For more information about this feature,
refer to "Automatic System Access" in Section 5, "Reference."