Overview - Lucent Technologies MERLIN Plus Release 2 System Manual

Overview

THE ATTENDANT
CONSOLE
As your company's system attendant, you will probably answer most calls that
come into the business and transfer many of those calls to other people in the
office. This section includes descriptions, instructions, and suggestions that will
help you transfer calls and use Auto Intercom buttons and Group Page features,
the Send Message feature, and the headset. For more information about any of
the MERLIN Plus Communications System features discussed here, refer to
Section 5, "Reference."
The main attendant console, plugged into jack 10 on the control unit, also serves
as the administration console. All of the company's lines appear on separate
buttons on this console. It is important, especially if you answer most of the
incoming calls, that as the attendant, you have an Auto Intercom button with
lights for each voice terminal in the system. Therefore, most attendants use a
BIS-34 or BIS-34D model voice terminal that has enough buttons for lines and
Auto Intercom buttons. When you plug in your BIS-34 or BIS-34D model voice
terminal into intercom jack 10 on the control unit, your console automatically y
has a button for every line and an Auto Intercom button for every voice terminal
in the system.
If you are using a BIS-22 or BIS-22D voice terminal as an
administrator/attendant console, all the lines to which your system has access
will appear on separate buttons on your voice terminal, but you may not have an
Auto Intercom button for each person's voice terminal in your system.
Therefore, when you want to place an intercom call or transfer a call, you may
need to dial the person's intercom number rather than use an Auto Intercom
button.
Since the BIS-10 voice terminal does not have separate buttons for
NOTE:
outside and Auto Intercom lines, its use as an attendant console is
severely limited and so not recommended for that use.
Since the BIS-22 or BIS-22D voice terminal may not have Auto Intercom
buttons for every voice terminal in your MERLIN Plus system, you may need to
use the special procedure described in "Using the Send Message Feature" in this
section to turn on the Message light at the voice terminal of the person who has a
message waiting.
Figures 4-1 and 4-2 on the following pages are illustrations of the BIS-34D and
BIS-22 voice terminals respectively. Look at the picture of the type of voice
terminal that you are using and check the location of the buttons
and the dial pad.
If you need to check the initial button assignments for any voice terminal with
34 buttons to be used as an administrator/attendant console in regular
call-handling mode, see Section 3, "Administering the System."
Overview 4-1