Lucent Technologies MERLIN Plus Release 2 System Manual page 20

TRANSFER RETURN
INTERVAL
CALL REPORT
Initially, when someone in the MERLIN Plus system transfers a call and it is not
answered in four rings, the call returns to the sender. You can change that
setting so that calls don't return, or return after up to nine rings.
Under "Transfer Return Interval" . . .
Check "No Return" if you don't want transferred calls to return to the
originator, if the call is unanswered.
Check "___ Rings" then fill in a number between 1 and 9, depending on the
number of times you want a transferred call to ring before it's returned
to the originator.
The following three features, Call Report, Music-on-Hold, and Background
Music require optional equipment. If your business is not using these features,
skip these discussions and continue with "Outside Telephone Lines."
Call Report, also called Station Message Detail Recording (SMDR), enables
businesses to keep records of incoming and outgoing calls. This optional feature
requires a MERLIN PLUS system data collector and an AT&T 475/476 or
572/573 printer or its equivalent.
The Call Report feature gives you information in a report that is printed
automatically as calls occur. The report includes the date and time of each call,
its duration, the number dialed (if the call is outgoing), and the line and voice
terminal on which the call is made. An account code is printed if the
user enters one when the call is made. (See "Account Code Entry" in
Section 5, "Reference.")
During system administration you can set the system to generate call records for
outgoing calls only or for both incoming and outgoing calls. The minimum call
duration, when calls begin to be recorded, can be set as short as 10 seconds or as
long as nine minutes. The default setting is 0 which represents ten seconds — the
time it takes to connect a call and to avoid recording busy or unanswered calls.
The other durations that can be selected are given in minutes (1 to 9).
Under "Call Report". . .
Check "Outgoing Calls Only" if you want only outgoing calls reported.
Check "Incoming and Outgoing Calls" if you want both incoming and
outgoing calls reported.
Write in the time you've selected as the minimum length for a call to be
reported (0-9).
System Configuration Form 2-3