Lucent Technologies MERLIN Plus Release 2 System Manual page 113

Screening Calls
When you screen a call, you first discuss the call with the person to whom it
is to be transferred. There are many reasons for consulting about the call.
For example, a person may want to obtain a file before taking the call, may
be busy and not want to answer the call at the moment, or may want the
attendant to answer the call and take a message.
To semen a call:
Touch Hold.
1
Touch Intercom and dial the intercom number of the person to whom the
2
call may be transferred.
or
Touch the person's Auto Intercom button.
Announce the call and ask if it will be accepted.
3
If the person has activated the Voice Announcement Disable
NOTE:
feature or if the person is using the intercom line at his or her
voice terminal, you cannot announce the call because it will ring
automatically.
If the person chooses not to accept the call:
Touch the held call's line button.
a
Advise the caller.
b
Hang up.
c
If the person chooses to accept the call:
Advise the person to touch the appropriate line button.
a
Hang up.
b
Hold
John 12 555-1234
Handling Calls 4-5