Qcc Operator To Receive Calls (Hybrid/Pbx Mode Only); Qcc Queue Priority Level (Hybrid/Pbx Mode Only) - Lucent Technologies MERLIN LEGEND Release 7.0 System Planning Manual

MERLIN LEGEND Communications System Release 7.0
System Planning 555-670-112
3 Lines/Trunks
Selecting Line/Trunk Options
To keep the factory setting, a long hold disconnect interval (450 ms), put a
check in the Long column.
QCC Operator to Receive Calls
(Hybrid/PBX Mode Only)
Use these instructions only if the system has one or more QCCs. Otherwise, skip
to ''Remote
Assigning the QCC operator to receive calls on a line/trunk determines whether
incoming calls on the line/trunk ring into the QCC queue and which QCC operator
position answers the calls. This applies to Hybrid/PBX mode only.
NOTES:
Planning Form Instructions
For each ground-start, loop-start, and automatic-in tie line/trunk on Form 2c, write
one of the following in the QCC Operator to Receive Calls column:
If you do not want the calls received on the line/trunk to ring into the QCC
queue, write
If you want all QCC operators to receive incoming calls on a line/trunk,
write
If you want to specify one or more QCC operators to receive incoming calls
on a line/trunk, write any combination of the extension numbers for up to
four operator positions.
If you wrote
the next section,
Otherwise, skip to the following section,
QCC Queue Priority Level (Hybrid/
PBX Mode Only)
The QCC queue priority determines the order in which calls on each line/trunk are
sent to QCC operator positions. You set the priority for each individual line/trunk.
Access."
If an operator presses the programmed Backup On (or Position Busy)
button on the console, any incoming calls are directed to other operator
positions (regardless of whether they normally receive such calls) or to
the programmed backup extension number. For more information, see
''Position-Busy Backup''
Mode Only)'' section of
Trunks assigned to ring into the QCC queue cannot be assigned as
Group Calling lines/pools.
(factory setting).
.
, or specified extension numbers in this procedure, then proceed to
''QCC Queue Priority Level (Hybrid/PBX Mode
3
in the ''Queued Call Console (Hybrid/PBX
Chapter 4.
''Pools (Hybrid/PBX Mode
3
Issue 1
April 1999
3-15
3
Only)."
Only)."