Lucent Technologies MERLIN Plus Release 2 System Manual page 144

Busy Buster (BB)
DESCRIPTION
CONSIDERATIONS
The Busy Buster feature automatically redials the number you most recently
dialed up to ten times at 60-second intervals. If the called telephone begins to
ring within this time, your voice terminal alerts you. To use this feature, the
system administrator must have assigned the feature to a voice terminal jack on
the control unit, a connection must have been made from that voice terminal jack
to the BB jack on the memory module, and a button must be programmed at each
applicable voice terminal.
The Busy Buster feature is shared by everyone in the MERLIN Plus system.
When you and other people in your system use this feature at the same time,
the system places the telephone number each person has dialed in a queue.
The system then dials each number in the queue.
The system redials the call on the same line on which the call was placed. If you
use a stop character in the dialing sequence of a System Speed Dial number, you
cannot use Busy Buster to retry the number for you.
Each person in the system can have only one Busy Buster number active
at a time.
If you or someone else places or accepts another call on a voice terminal that has
activated Busfy Buster, the system will continue to try to complete the call, even
though your voice terminal is in use. When the BB call goes through, the voice
terminal will alert you with an abbreviated ring even if you're on another call.
If you are using an SP-34 or an SP-34D voice terminal, Busy Buster can only be
programmed onto one of the two rows of buttons above the dial pad.
Occasionally when Busy Buster is activated the voice terminal rings even when
the call was not connected. This is due to noisy Central Office lines that can
provide false indications to the MERLIN Plus system.
When a Busy Buster call is answered, your voice terminal is alerted. If there is a
significant delay between the time that the called party answers and the time you
pick up your alerting voice terminal, the party you called may become confused
by the silence and hang up. Therefore, if you are expecting a Busy Buster call,
you may want to activate the Do Not Disturb feature so that only transfer return
calls, which include Busy Buster calls, will ring at your voice terminal.
If you activate Busy Buster for a number that is in the same local exchange as
the number you're calling from, there is a chance that when successful, the call
will be answered so quickly that the exchange network cannot provide the
information to alert your voice terminal. The party you called could become
confused and hang up.
MERLIN Plus System Features
5-25