Assigning Qcc Operator To Receive Calls - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Managing the System
Managing Telephones
your system is automatically assigned as the primary operator position. QCC
button assignments are automatic and factory-set.
QCC operators serve as central answering positions for all incoming calls.
Incoming calls are held in the QCC queue and are directed to each QCC
operator in a prioritized sequence. The calls are received one at a time,
regardless of the number of incoming calls to the system.
NOTE:
A system forced idle occurs when you perform this task.
Console Procedure
PC Procedure

Assigning QCC Operator to Receive Calls

Use this procedure to specify whether or not incoming calls on each line/trunk
ring into the QCC queue and to identify the QCC system operator positions that
receive incoming calls on each line/trunk.
Console Procedure
PC Procedure
Operator Positions
ext. no. or
Enter
To program a single line/trunk:
More
LinesTrunks
Select entry mode
Enter
no.
Enter Exit
To program a block of lines/trunks:
LinesTrunks More
Enter Select block of lines/trunks
on/off
Enter Exit
To program a single line/trunk:
Type line/trunk no.
To program a block of lines/trunks:
Select block of lines/trunks
Queued Call
Delete Store Al
Type ext. no.
QCC Oper
Dial line/trunk
Exit
QCC Oper
Toggle LED
Exit
Type ext. no.
Type ext. no.
Toggle letter
Issue 1
April 1999
64
Dial
or
Dial ext. no.
Dial ext. no.
G on/off