Hold Disconnect Interval - Lucent Technologies MERLIN Plus Release 2 System Manual

Hold Disconnect Interval

DESCRIPTION
CONSIDERATIONS
ADMINISTRATION
Telephone company central offices use either a "short" (50 millisecond) or a
"long" (450 millisecond) disconnect interval. Because most switching systems
use along interval, your MERLIN Plus system is factory-set for a long interval.
If your telephone company uses a short interval, or if your MERLIN Plus system
has been reprogrammed, the disconnect interval for your system may cause
problems with held calls.
If your system has either of the following problems, the system administrator
must change the Hold Disconnect Interval:
If a caller waiting on hold is disconnected, the disconnect interval setting of
your MERLIN Plus system is shorter than the setting at your local telephone
company's central office.
If a caller waiting on hold hangs up, but the light next to that line continues to
flash as if the call was still on hold, the disconnect interval setting of your
MERLIN Plus system is longer than the setting at your local telephone
company's central office.
You can perform a quick test to see if you need to change the interval from
450 milliseconds to 50 milliseconds. Make an outside call to someone who
would be willing to help you for a few minutes. Ask them to hang up the phone
ten seconds after you put them on hold. When they're ready, put the call on hold.
If the call is not dropped within a few minutes, the Hold Disconnect Interval
needs to be administered to 50 milliseconds.
If your responsibilities do not include system administration, skip this
information.
To change the disconnect interval of your MERLIN Plus system to match the
central office disconnect interval:
Enter administration mode by sliding the T/P switch to P and touching
1
Administer.
Dial the 3-character code *69.
2
Touch each line button to change its disconnect interval. Each touch of the
3
button gives you one of the following codes:
Steady green light on = line has long disconnect interval
Green light off = line has short disconnect interval
MERLIN Plus System Features 5-81