Nortel Telephony Manager Manuals

Manuals and User Guides for Nortel Telephony Manager. We have 4 Nortel Telephony Manager manuals available for free PDF download: Installation And Configuration Manual, Installation Manual, Supplementary Manual, User Manual

Nortel Telephony Manager Installation Manual (228 pages)

Nortel Networks WLAN IP Telephony Installation Manual

Brand: Nortel | Category: Telephone | Size: 4 MB

Procedure
2
Revision History
3
Procedure
3
Procedure
4
- Table of Contents
  5
- Contents
  7
Procedure
7
Procedure
8
- Contents
  9
Procedure
9
Procedure
10
Procedure
11
Contents
11
New in this Release

13
- Feature Description
  13
- Other Changes
  13
- Procedure
  13
- Procedure
  16
How to Get Help

17
Overview

19
- Subject
  19
- Procedure
  19
- Applicable Systems
  20
- Procedure
  20
- Conventions
  21
- Resources
  21
- Declaration of Conformity
  22
- Shielded Cable
  22
- Wireless Telephone Network Description
  22
- Call Server
  24
- DHCP Server
  25
  - DHCP Options
    25
- TFTP Server
  25
- Firewall
  25
- WLAN Handset 2210/2211/2212 and WLAN Handset 6120/6140
  25
- Nortel Communication Server 1000 WLAN IP Telephony Installation and Commissioning
  25
  - Components
    26
  - Language
    27
  - Licenses
    27
  - Wi-Fi Multimedia
    27
  - Wired Equivalent Privacy
    28
  - Wi-Fi Protected Access
    28
  - Wi-Fi Protected Access2
    28
  - Virtual Private Network
    28
  - Push-To-Talk Feature
    28
  - Text-Messaging Feature
    28
  - Loud Noise Environments
    29
- WLAN IP Telephony Manager 2245
  29
- WLAN Application Gateway 2246
  30
- Access Points
  30
  - Handset Switchover
    31
  - Loss of Signal
    31
Planning

33
System Information

77
- Bandwidth Management
  77
  - Zones
    77
  - Zones for Wireless Handsets
    78
  - Call Blocking
    79
- Codecs
  79
- Jitter Buffer
  80
- RLR and SLR
  80
- Rtcp
  80
- Gain Adjustment
  81
- Programmable Rings and Tones
  81
  - In/Out of Service Tones
    81
- Virtual Ofﬁce
  81
- Branch Ofﬁce
  81
  - Local Mode Display
    81
- Survivable Remote Gateway
  82
- External Applications Server
  83
- End-To-End Qos
  83
- Nat
  83
- CS 1000 Features
  90
- IP Phone 2004 Features
  91
- Required Materials
  93
  - Supplied Equipment
    94
- Preinstallation Checklist
  94
- WLAN IP Telephony Manager 2245 Installation Tasks
  94
  - About the Front Panel
    94
  - Wall-Mount
    95
  - Procedure 2 Wall-Mounting the WLAN IP Telephony Manager 2245
    96
  - Rack-Mount
    96
- Wall-Mounting the WLAN IP Telephony Manager 2245
  96
- Rack-Mounting the WLAN IP Telephony Manager 2245
  96
  - LAN Connection
    97
  - Power Connection
    97
  - Procedure 4 Connecting the Power
    97
- WLAN Application Gateway 2246 Installation
  97
- Connecting the Power
  97
WLAN IP Telephony Manager 2245 Conﬁguration

99
- Introduction
  99
  - Functional Description
    99
- Conﬁguration Tasks
  101
- Connect to the WLAN IP Telephony Manager 2245
  101
- Conﬁgure the Network
  103
  - Procedure 7 Saving the Conﬁguration
    105
  - Save the Conﬁguration
    105
- Saving the Conﬁguration
  105
  - Changing the Master IP Address
    106
- Conﬁgure the WLAN IP Telephony Manager 2245
  106
- Procedure 8 Changing the Password
  108
- Change the Password
  108
- Changing the Password
  108
- Changing a Forgotten Password
  109
Administration and Maintenance

111
Troubleshooting

119
- Troubleshooting the WLAN IP Telephony Manager 2245
  119
  - Error Status Screen
    119
  - Network Status Screen
    120
  - Software Version Numbers Screen
    121
  - Speed or Duplex Mismatch
    122
- Troubleshooting the WLAN Application Gateway 2246
  122
- Troubleshooting the Handset
  122
  - Context
    122
  - Access Point Problems
    123
  - Conﬁguration Problems
    123
  - Duplex Mismatch
    124
  - No Ring
    124
  - Far-End Echo
    124
- Dropped Calls
  124
  - Wireless Handset Status Messages
    125
  - Using Call Server Overlay Commands
    139
  - TPS CLI Commands
    141
  - Determining Alias IP Addresses
    144
- Troubleshooting Coverage Issues
  144
- Before Calling Nortel Technical Support
  144
Appendix A WLAN Application Gateway 2246

147
- Introduction
  147
  - System Overview
    148
  - Front Panel
    149
- Third-Party Applications
  150
- Installing the WLAN Application Gateway 2246
  152
- Conﬁguration
  153
- Conﬁguring the Network
  156
  - Connecting to the LAN
    157
  - Procedure 17 Connecting the WLAN Application Gateway 2246 to the LAN
    157
- Lan
  157
- Continuing Conﬁguration through Telnet
  160
  - Connecting through Telnet
    160
  - Conﬁguring the Telephone Line
    161
- Conﬁguring a Telephone Line
  161
  - Deleting a Handset
    162
  - Nortel Communication Server
    162
  - Searching for a Handset
    162
  - Feature Programming
    163
  - Procedure 22 Programming a Feature
    163
  - Setting or Changing a Password
    164
- System Status
  164
  - Network Status
    165
  - Procedure 24 Viewing System Status
    165
  - Software Versions
    166
  - Viewing the Network Status
    166
  - Telephone Line Status
    167
- Certiﬁcation Testing
  167
- Software
  168
  - Software Updates
    168
    
    Procedure 26 Transferring the Software Using FTP
    169
    
    Procedure 27 Loading Software Updates
    170
  - TFTP Software Updates Systems
    170
- Planning Worksheet for Handsets
  171
- Procedure 28 Using the Serial Port as the Application Server Communication Link
  172
- Free the Serial Port for Administrative Purposes
  172
Appendix B Troubleshooting WLAN IP Telephony Installations

173
- Site Data-Gathering Tables
  173
- Product-SpeciﬁC Conﬁguration
  176
  - Terminal Proxy Server
    176
  - Handsets
    177
  - WLAN IP Telephony Manager 2245
    177
  - Quality of Service
    177
- WLAN SpeciﬁC Conﬁguration
  177
  - Nortel Switches
    178
  - Cisco Access Points and Switches
    178
- General WLAN Conﬁguration
  183
- DHCP Server Options
  184
- DHCP Options
  184
- Quality of Service Checklist for Voice over WLAN Applications
  191
  - RF Basics and AP Conﬁguration
    193
- Troubleshooting
  196
  - Diagnosis Flows
    196
- Handset Error Messages
  198
- Nortel Communication Server 1000 WLAN IP Telephony Installation and Commissioning
  198
- Timing Information
  199
- Diagnostic Tools
  200
  - Run Site Survey for the WLAN Handset 2210/2211/2212
    200
  - Run Site Survey for the WLAN Handset 6120/6140
    201
  - Diagnostics Mode
    204
  - Syslog Mode
    207
- Data Capture
  213
  - Questions
    213
  - Data Checklist
    213
  - Site-Data Required for the Capture Analysis
    214
  - Network Diagram
    215
  - Syslog Capture Conﬁguration
    215
  - Procedure 29 Using the CLI to Capture a Signaling Server Log
    216
  - Signaling Server Log Capture
    216
  - Procedure 30 Obtaining the Wired and Wireless Captures
    217
  - General Data Capture
    217
    
    Procedure 31 Recording an Assert Error Message
    218
    
    Nortel Communication Server
    218
- Capture Assert Error Messages with the Conﬁguration Cradle
  218
- Network Speech Levels
  219
- Reference Documents
  220
Appendix C Compatible Access Points

223
Index

224
- Nortel Communication Server 1000
  228
- WLAN IP Telephony Installation and Commissioning
  228

Nortel Telephony Manager Installation And Configuration Manual (328 pages)

Nortel 1000 Servers: User Guide

Brand: Nortel | Category: Software | Size: 4 MB

Telephony Manager
1
Restricted Rights Legend
2
Statement of Conditions
3
Revision History
7
Contents

9
How to Get Help

15
- Getting Help from a Specialist by Using an Express Routing Code
  16
- Getting Help through a Nortel Distributor or Reseller
  16
About this Document

17
- Applicable Systems
  17
- Subject
  17
- System Migration
  18
- Conventions
  19
- Intended Audience
  19
- Related Information
  22
- Contents
  25
- Overview
  25
Preparing for Installation

25
- TM 3.0 Installation Tasks
  26
- What's New
  26
- Supported Systems
  27
- Supported Upgrade Paths
  31
- TM 3.0 Server and Clients Overview
  31
- TM 3.0 Hardware Requirements
  32
- General Restrictions
  35
- TM 3.0 Software Requirements
  35
- Third-Party Software Requirements
  40
- Contents
  43
Installing TM 3.0 Server (Standalone) Software

43
- Overview
  43
- Checking Local Security Settings
  45
- Installation Program Features
  45
- Users and Groups
  45
- Installing TM 3.0 Software
  48
- Maintenance Mode
  61
- Contents
  65
Installing TM 3.0 Client Software

65
- Overview
  65
- Installing the Client Software
  68
- Contents
  81
- Keycode Upgrade
  81
Performing a Keycode Upgrade

81
- Contents
  85
- Migrating from OTM 2.2 to TM 3.0
  85
Performing Migrations

85
- Operating System Migration
  86
Configuring Secure Sockets Layer (SSL)

89
- Contents
  89
- Installing a Server Certificate in IIS
  89
- Overview
  89
- Configuring SSL on the TM 3.0 Server Platform
  90
- Enabling SSL for TM 3.0 Web Login
  90
- Importing TM 3.0 Root Certificate
  91
- Setting up CND SSL
  91
- Contents
  93
License Management

93
- Serial Number and Keycode
  93
- TN License
  93
- RU License
  94
- Client License
  95
- Security Device (Dongle)
  95
Before Configuring TM 3.0

99
- Contents
  99
- Overview
  99
- Testing the Connection
  100
  - Setting up Customer Information
    105
  - Setting up TM 3.0 Applications
    106
  - Setting up System Data
    108
Adding TM 3.0 Web Users

111
- Contents
  111
- Overview
  111
- Capabilities
  112
- User Login and Security
  112
- Access Permissions
  113
- User Authentication
  114
- User Group Access Rights
  114
- User Groups
  116
  - Telephone Access
    120
  - Features Tab
    122
- Installing and Configuring Desktop Services
  124
Configuring a Modem for TM 3.0 Applications

127
- Contents
  127
- Using Installation Tools
  127
- Configuring High-Speed Smart Modems
  128
- Troubleshooting Modem Connections
  130
- Localization
  135
Security Management

135
- Assigning Access Properties
  136
- Administrators
  137
- Security for Upgrades and Re-Installations
  137
- Users
  137
- Authentication
  138
  - Authentication Methods
    138
  - Password Policy
    139
  - Blank Passwords
    140
- User Management
  140
- Login Process
  142
- User Groups
  142
- Fresh Installation
  144
- Installation
  144
- User Management Recommendations
  144
- Configuring TM 3.0 Navigator Users
  145
- Creating a User Group
  148
- Icon Explanation
  151
- Adding a User
  152
- Authenticating Users
  153
Initial Login

155
- FTP Server
  157
Setting up the FTP Server, CND Server and Terminal Server

157
- CND Server
  158
- Terminal Server
  159
  - Terminal Server Setup
    159
  - Virtual Ports
    162
  - Serial Connections
    163
  - Network Connections
    164
- Configure Windows® XP SP2 to Work with TM 3.1
  167
Configuring the Web Browser Client

167
- Accessing the TM 3.0 Web Server from a Web Browser
  168
- Contents
  169
Integrating TM 3.0 with ONMS

169
- Overview
  169
- Integration Requirements
  170
- TM 3.0- ONMS Integration
  170
- TM OIT Files
  171
- Checklist for Installing the Optivity Integration Toolkit
  172
- About Oitinstall
  173
- Using ONMS Infocenter
  174
- Viewing TM 3.0 Server Object Properties
  178
- Modifying TM 3.0 Server Object Properties
  179
- Starting TM 3.0 Web Applications
  179
- Using Faultsummary
  182
- Web Server
  182
- Configuring TM 3.0
  184
- Removing a TM 3.0 Server
  185
- Troubleshooting
  185
- Contents
  187
Integrating TM 3.0 with HP Openview

187
- Overview
  187
- Limitations
  188
- Hardware and Software Requirements
  189
- System Integration
  189
- Installation and Configuration
  192
- Contents
  215
- Overview
  215
Uninstalling TM 3.0

215
- Contents
  219
- Installing TM 3.0 on Windows 2000 Server
  219
- Overview
  219
Windows 2000 Server Reference

219
- Installing Network Adapter Software
  222
  - Configuring TCP/IP
    223
  - Installing a Modem
    227
- Testing Network Cards
  229
- Contents
  231
Windows Server 2003 Configuration

231
- Windows Server 2003 Configuration and Restrictions
  231
- Contents
  269
- Overview
  269
Setting up the Metabase Editor Utility

269
Appendix A: TM 3.0 Engineering Guidelines

271
- Capacity Factors
  271
- Contents
  271
- Overview
  271
- Hardware and Software Comparisons
  273
- Software Limits
  274
  - Operational Limits
    288
  - Web Station
    288
- PC Hardware
  290
  - Disk Performance
    291
  - Hard Disk
    291
  - Physical Memory
    291
- Network Bandwidth
  293
  - Processor Speed
    293
  - Typical Configurations
    293
  - VPN Connections
    299
  - Alarm Processing
    300
  - Bandwidth Utilization
    300
  - Recommended Usage
    301
- TM 3.0 System Performance
  302
- Hostname Resolution
  304
- TM 3.0 Port Usage
  308
- TM 3.0 Language Support
  311
Appendix B: Installation Checklist

313
- Ethernet Connections
  314
- Installation Requirements
  314
- Programming the Switch
  314
Appendix C: Configuring a USB Modem

317

Nortel Telephony Manager Supplementary Manual (102 pages)

Nortel CallPilot: Supplementary Guide

Brand: Nortel | Category: Software | Size: 2 MB

Nortel Telephony Manager User Manual (36 pages)

Nortel Communication Server 1000

Brand: Nortel | Category: Software | Size: 0 MB

Revision History
3
Table of Contents
5
About this Document

7
Using Desktop Services

9
- User Login Page
  9
- Desktop Services Pages
  10
- My Profile Page
  10
- Telephone Details Page
  11
  - Header Information
    12
  - General Properties
    12
  - Directory Options Section
    13
  - Features Section
    13
  - Keys Section
    14
  - Administration Section
    14
- Making Changes
  15
- Examples
  18
Telecom Billing System Web Reporting

23
- Overview
  23
- Accessing TBS Web Reports
  23
  - TBS Web Reports
    24
  - Report Filters
    26
- TBS Web Reporting Reports
  26
  - Extension Summary Report
    27
  - Extension Detail Report
    28
  - Extension Roll-Up Report
    28
  - Authorization Code Detail Report
    29
  - Authorization Code Roll-Up Report
    29
  - Frequently Called Numbers Report
    30
  - Frequently Called Locations Report
    31
  - Area Code Summary Report
    31
  - Trunk Utilization Report
    32
  - Trunk Diagnostic Report
    33
  - User Guide
    36

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Nortel Telephony Manager Manuals

Nortel Telephony Manager Installation Manual (228 pages)

Table of Contents

New in this Release

How to Get Help

Overview

Planning

System Information

WLAN IP Telephony Manager 2245 Conﬁguration

Administration and Maintenance

Troubleshooting

Appendix A WLAN Application Gateway 2246

Appendix B Troubleshooting WLAN IP Telephony Installations

Appendix C Compatible Access Points

Index

Nortel Telephony Manager Installation And Configuration Manual (328 pages)

Table of Contents

Contents

How to Get Help

About this Document

Preparing for Installation

Installing TM 3.0 Server (Standalone) Software

Installing TM 3.0 Client Software

Performing a Keycode Upgrade

Performing Migrations

Configuring Secure Sockets Layer (SSL)

License Management

Before Configuring TM 3.0

Adding TM 3.0 Web Users

Configuring a Modem for TM 3.0 Applications

Security Management

Initial Login

Setting up the FTP Server, CND Server and Terminal Server

Configuring the Web Browser Client

Integrating TM 3.0 with ONMS

Integrating TM 3.0 with HP Openview

Uninstalling TM 3.0

Windows 2000 Server Reference

Windows Server 2003 Configuration

Setting up the Metabase Editor Utility

Appendix A: TM 3.0 Engineering Guidelines

Appendix B: Installation Checklist

Appendix C: Configuring a USB Modem

Nortel Telephony Manager Supplementary Manual (102 pages)

Table of Contents

How to Get Help

About this Document

Overview

Prerequisites

CS 1000 Conﬁguration

Callpilot Conﬁguration

Contact Center Conﬁguration

Telephony Manager Conﬁguration

Nortel Telephony Manager User Manual (36 pages)

Table of Contents

About this Document

Using Desktop Services

Telecom Billing System Web Reporting

Related Products

Nortel Categories