Nortel Viewer Manuals

Manuals and User Guides for Nortel Viewer. We have 2 Nortel Viewer manuals available for free PDF download: Installation Manual, User Manual

Nortel Viewer Installation Manual (184 pages)

Nortel Viewer Software: Installation Guide

Brand: Nortel | Category: Software | Size: 0.65 MB

Installation Guide
1
Revision History
4
Table of Contents
5
Getting Started

7
Installing Nortel Viewer

13
- Installation Overview
  14
  - Client Requirements
    16
  - Configuring Internet Explorer
    17
Configuring Viewer

27
- Configuring the System
  28
- Adding Users to a Role
  32
- Adding a Location
  36
- Adding a System
  37
- Capture Platforms
  40
- Adding Capture Platforms
  41
- Creating Queries
  45
- Creating a Query
  47
Using the Auditing Tool

55
- Using the Audit Tool
  56
Supplemental Configuration Information

57
Appendix A in this Appendix

83
- Audit Event Log
  84
- Meaning
  111
- Logged in Audit DB
  111
- Logged in Application Event Log
  112
- Parameter Name
  112
- Category ID: 28
  114
- Category ID: 29
  115
- Event ID
  115
- Event Name
  115
- Standard 4.0
  116
- Audit Event Log
  
  83
- List of Terms
  
  177
- Index
  
  179

Nortel Viewer User Manual (100 pages)

Nortel Viewer Software: User Guide

Brand: Nortel | Category: Software | Size: 0.45 MB

Table of Contents

5
- User Guide
  1
- Revision History
  4
- Getting Started
  7
- Introduction
  11
  - About Viewer
    12
  - Logging in
    13
  - Finding Your Way Around
    14
  - Call Viewer
    15
  - How to Use Help
    16
Searching for Calls

17
- Searching for Calls
  18
- Viewing Search Results
  19
- Sorting Calls
  20
- Printing Results
  21
- E-Mailing Calls
  22
C H a P T E R 4 Replaying Calls

23
- Replaying Calls
  23
  - Call Viewer
    24
  - Energy Envelope
    24
  - Time Information
    24
  - Replay Control Buttons
    25
  - Calls Recorded on Separate Channels
    26
  - Replaying Calls
    27
  - Saving and Exporting Calls
    28
  - Replaying Screen Captures
    29
C H a P T E R 5 Queries

31
- Queries
  31
  - About Queries
    32
  - Building a Query
    33
  - Query Toolbar
    34
  - Query Wizard
    35
  - Creating Queries
    37
  - Filter Fields
    40
  - Data Types
    44
  - Operators
    46
  - Shortcuts
    52
C H a P T E R 6 Audit

53
- Audit
  53
  - Audit Overview
    54
  - Audit Queries
    54
  - Event Details
    55
  - Results
    56
C H a P T E R 7 Administration

59
- Administration
  59
  - Administration Overview
    60
  - Systems
    63
  - Adding, Editing and Deleting a System
    65
  - Capture Platforms
    67
  - Adding Capture Platforms
    68
  - Capture Platform Information
    69
  - Managing User Replay Restrictions
    71
  - Copying Viewer User Replay Restrictions
    72
A P P E N D I X a Understanding Export Formats

85
- Understanding Export Formats
  85
- Index
  97

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Nortel Viewer Installation Manual (184 pages)

Table of Contents

Getting Started

Installing Nortel Viewer

Configuring Viewer

Using the Auditing Tool

Supplemental Configuration Information

Appendix A in this Appendix

Audit Event Log

List of Terms

Index

Nortel Viewer User Manual (100 pages)

Table of Contents

Table of Contents

Searching for Calls

C H a P T E R 4 Replaying Calls

C H a P T E R 5 Queries

C H a P T E R 6 Audit

C H a P T E R 7 Administration

A P P E N D I X a Understanding Export Formats

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