Generate A Support Report - Digi Connect IT Mini User Manual

Hide thumbs Also See for Connect IT Mini:

Table of Contents

Generate a support report

To generate and download a support report:

1. Log into the Connect IT Mini WebUI as a user with Admin access.

2. On the main menu, click System. Under Administration, click Support Report.

to generate and download the support report.

Attach the support report to any support requests.

Command line

1. Log into the Connect IT Mini command line as a user with Admin access.

Depending on your device configuration, you may be presented with an Access selection

menu. Type admin to access the Admin CLI.

2. Use the system support-report command to generate the report:

> system support-report /etc/config/

Saving support report to /etc/config/support-report-0040D0133536-20-08-28-9.25.12.bin

Support report saved.

3. Use the scp command to transfer the report to a remote host:

> scp host 192.168.4.1 user admin remote /home/admin/temp/ local /etc/config/support-report-

00:40:D0:13:35:36-20-08-28-9.25.12.bin to remote

admin@192.168.4.1's password: adminpwd

support-report-0040D0133536-20-08-28-9.25.12.bin

4. Type exit to exit the Admin CLI.

Depending on your device configuration, you may be presented with an Access selection

menu. Type quit to disconnect from the device.

Digi Connect IT® Mini User Guide

Generate a support report