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Digi Connect IT 4 User Manual

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Digi Connect IT® 4
User Guide
User Guide

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Summary of Contents for Digi Connect IT 4

  • Page 1 Digi Connect IT® 4 User Guide User Guide...
  • Page 2 Information in this document is subject to change without notice and does not represent a commitment on the part of Digi International. Digi provides this document “as is,” without warranty of any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or merchantability for a particular purpose.

  • Page 3: Table Of Contents

    Connect equipment to the Connect IT serial ports Serial port pinout and use Configure Connect IT using Remote Manager Before you begin Enable local management for Connect IT 4 Create a Remote Manager account and add devices Create a Remote Manager account Log in to Remote Manager...
  • Page 4 Download an archive of the supported MIBs Download a support report file Configure and view events and logs in the web UI View events information Configure log messages from the web UI View system log information Digi Connect IT® 4 User Guide...
  • Page 5 Cellular network fallback Reset your device to the factory defaults Tips for improving cellular signal strength Download a support report Hardware Connect IT 4 hardware and LEDs Front panel and LEDs Back panel Signal strength Exchange power tips Select SIM card...

  • Page 6: Digi Connect It® 4 User Guide

    Digi Connect IT® 4 User Guide This guide provides reference and usage information for the Connect IT. The 4 provides out-of-band management for remote network or infrastructure devices. Cellular connectivity, available as standard in some models and as an option in other models, provides fast reliable cellular connections without additional equipment.

  • Page 7: Get Started With Connect It 4

    Get started with Connect IT 4 This section explains what comes with each Connect IT model, how to install the necessary software, and how to connect the hardware. Verify product components. Cellular ONLY: Insert the CORE module. Connect the hardware to a network.

  • Page 8: Verify Product Components

    Get started with Connect IT 4 Verify product components Verify product components Verify that you have the following included equipment. Included equipment Equipment Description Digi Connect IT 4 For detailed information about the front and back panels, see Connect IT 4 hardware and LEDs.

  • Page 9: Required Additional Equipment

    Required additional equipment Equipment Description CAT 5/6 Ethernet cable Ethernet cable The cable is used to connect your PC to the Connect IT 4 for initial configuration. Connect hardware and connect to site network using an Ethernet LAN. An activated SIM card provided by your cellular network operator.

  • Page 10: Cellular Only: Insert The Core Module

    Get started with Connect IT 4 Cellular ONLY: Insert the CORE module Cellular ONLY: Insert the CORE module Note If you are connecting to a network using an Ethernet connection, you can skip this section. See Connect hardware and connect to site network using an Ethernet LAN.

  • Page 11: Connect Hardware And Connect To A Cellular Network

    Get started with Connect IT 4 Connect the hardware to a network Note This is required if you want to automatically connect the Connect IT to Digi® Remote Manager. For more information, see Configure Connect IT using Remote Manager. Connect hardware and connect to a cellular network...
  • Page 12 Get started with Connect IT 4 Connect the hardware to a network Digi Connect IT® 4 User Guide...

  • Page 13: Connect Equipment To The Connect It Serial Ports

    50 feet (15 meters) long. For the 4, the use of standard CAT 5 cables enables serial communication at all baud rates up to 50 feet. CAT5 unshielded twisted pair cable lengths much longer than 50 feet have been verified at 9600 baud but are non-standard and are not guaranteed. Digi Connect IT® 4 User Guide...
  • Page 14 Pin 8 Clear to send Input to 4 Note Ring indicate (RI) and data set ready (DSR) are not implemented. The serial ports use a female RJ45 jack to enable connection using UTP Ethernet cabling. Digi Connect IT® 4 User Guide...

  • Page 15: Configure Connect It Using Remote Manager

    If you do not connect the Connect IT 4 to your network, you can configure your computer to connect to the Connect IT 4, and then manually enable the Connect IT 4 to connect to the Digi Remote Manager. For instructions, see...

  • Page 16: Enable Local Management For Connect It 4

    You can manually enable local management for Connect IT to be able to connect to Remote Manager. Note This process should be completed only if you did not connect the Connect IT 4 to your network, which automatically re-configures the Connect IT 4 to sync with Digi Remote Manager. For...

  • Page 17: Log In To Remote Manager

    Note Create a Remote Manager account for instructions on how to create an account. 1. In a web browser, type https://remotemanager.digi.com. 2. Type your login credentials in the Username and Password fields. Note If you have forgotten your credentials, click Forgot Username or Password and follow the online instructions.

  • Page 18: Update The Firmware On Connect It From Remote Manager

    Schedule an action in the Digi Remote Manager User Guide for detailed information about the schedule options. Digi Connect IT® 4 User Guide...

  • Page 19: View Identifying Information About The Connect It On The Home Page

    As an alternative, click Properties in the toolbar and then from the Home page, click Edit Device Configuration. 6. The configuration Home page appears, and shows basic identification and version information about the selected Connect IT. Digi Connect IT® 4 User Guide...

  • Page 20: Schedule System Maintenance From Remote Manager

    10:00 and 12:00. Log into your Remote Manager account. Access the Remote Manager configuration page. 3. Click Config > System in the toolbar. The System page appears. 4. Expand the Schedule Tasks section. Digi Connect IT® 4 User Guide...
  • Page 21 Daily: The device runs the modem firmware check and update once a day within the given time window. Weekly: The device runs the modem firmware check and update any day within the given time window only once during the week. Digi Connect IT® 4 User Guide...

  • Page 22: Configure Fips Mode From Remote Manager

    4. Click the FIPS option to enable FIPS mode. The slider is blue when it is selected. 5. Enter values into the fields. Field Description Name The name for the Connect IT. This name displays in prompts and log messages. Contact Contact information for this Connect IT. Digi Connect IT® 4 User Guide...

  • Page 23: Configure Vpn Using Remote Manager

    Configure an OpenVPN server from Remote Manager You can configure an OpenVPN server and client list. Log into your Remote Manager account. Access the Remote Manager configuration page. 3. Click Config > VPN in the toolbar. The VPN page appears. Digi Connect IT® 4 User Guide...

  • Page 24: Configure An Ip Tunnel For A Vpn From Remote Manager

    Complete the fields in each of the sections. You can hover over a field name to display information about what you should enter in each field. 10. Click Apply at the top of the screen to save the changes. Digi Connect IT® 4 User Guide...

  • Page 25: View System Status Information From Remote Manager

    3. From the list of devices, click on the Connect IT for which you want to view connection history. 4. Click Properties in the toolbar. The Home page for the Connect IT appears. 5. Click Connection History in the left pane. The connection history displays. Digi Connect IT® 4 User Guide...
  • Page 26 Synchronize system time from the web UI View Connect IT status information Download an archive of the supported MIBs Download a support report file Configure and view events and logs in the web UI Digi Connect IT® 4 User Guide...

  • Page 27: Log In To The Connect It Web Ui

    4. In the Idle timeout field, enter the length of time after which users are disconnected from services. Leave this field blank to disable this feature. Syntax: number{w|d|h|m|s} 5. Click Save at the bottom of the screen to save the changes. Digi Connect IT® 4 User Guide...

  • Page 28: Add A New User From The Web Ui

    Log in to the Connect IT web 2. Click Configuration in the left pane. 3. Expand the Authentication section. 4. Expand the Groups section. Digi Connect IT® 4 User Guide...
  • Page 29 From the Tunnel list box, select the appropriate tunnel. Nagios access When selected, allows members of this group to query the device for service status for Nagios. 7. Click Save at the bottom of the screen to save the changes. Digi Connect IT® 4 User Guide...

  • Page 30: Change A Connect It Password From The Web Ui

    Log in to the Connect IT web 2. Click Configuration in the left pane. 3. Expand the Authentication section. 4. Expand the Groups section. Digi Connect IT® 4 User Guide...

  • Page 31: Configure Two-Factor Authentication From The Web Ui

    Nagios. 7. Click Save at the bottom of the screen to save the changes. Configure two-factor authentication from the web UI You can configure two-factor authentication for a user. for user login. Digi Connect IT® 4 User Guide...

  • Page 32: Configure Authentication Methods From The Web Ui

    Expand each sub-section and complete the fields in each of the sections. To display information about what you should enter in each field, click the down arrow and then Help next to each field. 7. Click Save at the bottom of the screen to save the changes. Digi Connect IT® 4 User Guide...

  • Page 33: Update Connect It Firmware

    4. In the Filter the list box, enter Connect IT. As you type, matches display. 5. Click Connect IT. 6. From the list of options, select the Connect IT 4 option. 7. From the Firmware Updates section, select the version you want to download. The file is downloaded to a folder on your computer.

  • Page 34: Update Modem Firmware

    An entry is optional. Baud rate The baud rate for the serial port. This value must match the baud rate configuration for the equipment connected to the Connect IT. The default is 9600. Digi Connect IT® 4 User Guide...

  • Page 35: Monitor Serial Port Changes

    6. Click Save. Monitor serial port changes You can choose to monitor CTS and/or DCD changes on the serial port. Log in to the Connect IT web 2. Click Configuration in the left pane. Digi Connect IT® 4 User Guide...

  • Page 36: Enable A Telnet Connection On The Serial Port

    Specify the Telnet port for the service. Minimum value: 1 Maximum value: 65535 Default: 2001 7. Specify the addresses, interfaces, and firewall zones which are allowed to access the serial port. Expand the Access control list. Digi Connect IT® 4 User Guide...

  • Page 37: Enable A Tcp Connection On The Serial Port

    Specify the TCP port for the service. Minimum value: 1 Maximum value: 65535 Default: 4001 7. Specify the addresses, interfaces, and firewall zones which are allowed to access the serial port. Expand the Access control list. Digi Connect IT® 4 User Guide...

  • Page 38: Enable An Ssh Connection On The Serial Port

    Expand the Access control list. Setting Description IPv4 Addresses Expand the IPv4 Addresses section to add IPv4 addresses or networks from which this serial port can be accessed. Click Add to add an address. Digi Connect IT® 4 User Guide...

  • Page 39: Configure The Modem In The Connect It

    The firewall zone assigned to this network interface. This can be used by packet filtering rules and access control lists to restrict network traffic on this interface. The default is External. Device The modem used by this network interface. The default is Modem. Digi Connect IT® 4 User Guide...
  • Page 40 The interface is applied when the SIM card is provisioned from the carrier with this PLMN carrier. The PLMN identifier consists of the Mobile Country Code (MCC) followed by the Mobile Network Code (MNC). Digi Connect IT® 4 User Guide...
  • Page 41 SIM if the modem interface fails to connect. Connection attempts before The number of unsuccessful connection attempts before SIM failover switching to the next SIM slot. Minimum value: 1 The default value is 5. Digi Connect IT® 4 User Guide...

  • Page 42: Define A Custom Apn

    You can configure an IP passthrough. This is used to assign the address obtained from the cellular network to an external device using DHCP, rather than assigning it to the modem device in this Connect IT. Log in to the Connect IT web 2. Click Configuration in the left pane. Digi Connect IT® 4 User Guide...
  • Page 43 Ancillary address/netmask When the passthrough modem is not connected, the ancillary address/netmask will be provided to clients to allow functional local networking. Syntax: IPv4_address/netmask Default: 10.0.0.2/24 Digi Connect IT® 4 User Guide...

  • Page 44: Configure A Custom Gateway For The Modem

    You can configure an IPv4 network interface. Log in to the Connect IT web 2. Click Configuration in the left pane. 3. Expand the Modem section. 4. Expand the IPv4 section. 5. Configure the settings. Digi Connect IT® 4 User Guide...

  • Page 45: Configure An Ipv6 Network Interface For The Modem

    6. Click Save. Configure an IPv6 network interface for the modem You can configure an IPv6 network interface. Log in to the Connect IT web 2. Click Configuration in the left pane. Digi Connect IT® 4 User Guide...
  • Page 46 The network tests available are ping tests, HTTP/HTTPS tests, and DNS tests. This interface's default route will be disabled when the connectivity tests fail, allowing other interfaces with lower metrics to take precedence. 6. Click Save. Digi Connect IT® 4 User Guide...

  • Page 47: Configure The Network From The Web Ui

    You can place the system into FIPS mode. In FIPS mode, the available services and methods for accessing the device is restricted to only those that are FIPS compliant. Note Changing this setting erases configuration settings and also requires a reboot. Digi Connect IT® 4 User Guide...

  • Page 48: Configure Vpn From The Web Ui

    Complete the fields in each of the sections. To display information about what you should enter in each field, click the down arrow and then Help next to each field. 7. Click Save at the bottom of the screen to save the changes. Digi Connect IT® 4 User Guide...

  • Page 49: Configure An Openvpn Server From The Web Ui

    8. Complete the fields in each of the sections. To display information about what you should enter in each field, click the down arrow and then Help next to each field. 9. Click Save at the bottom of the screen to save the changes. Digi Connect IT® 4 User Guide...

  • Page 50: Back Up, Restore, And Delete The Configuration

    Configure the firewall from the web UI You can configure the firewall for the Connect IT. Log in to the Connect IT web 2. Click Configuration in the left pane. 3. Expand the Firewall section. Digi Connect IT® 4 User Guide...

  • Page 51: Configure Services From The Web Ui

    Help next to each field. Section Description Web administration The web administration service provides an HTTPS interface for managing the Connect IT. The SSH service provides and SSH server for managing the Connect IT. Digi Connect IT® 4 User Guide...

  • Page 52: Monitor The Data From The Connect It

    Probe network traffic on this device and export statistics to NetFlow collectors. Device Health Device Health is a system monitor that collects and stores metrics over a period to time and reports them to Digi Remote Manager. intelliFlow Reserved for future use.

  • Page 53: Reboot From The Web Ui

    10:00 and 12:00. Log in to the Connect IT web 2. Click Configuration in the left pane. 3. Expand the System section. 4. Expand the Scheduled tasks section. 5. Enter values into the fields. Digi Connect IT® 4 User Guide...
  • Page 54 This check is in addition to the check defined in the Central Management section. 6. Configure a custom script to be run during the specified maintenance window. a. Expand the Custom Scripts section. b. Click Add. c. Verify that the Enable option is selected. Digi Connect IT® 4 User Guide...

  • Page 55: Synchronize System Time From The Web Ui

    Tunnels: Displays status information about open tunnels. Serial: Displays information about the status of the serial ports. Download an archive of the supported MIBs You can download a .zip archive of the MIBs supported by this device. Digi Connect IT® 4 User Guide...

  • Page 56: Download A Support Report File

    Describes the level of the event. Options are: status info Information Includes a description of the event. Configure log messages from the web UI You can configure the log messages for the Connect IT. Digi Connect IT® 4 User Guide...

  • Page 57: View System Log Information

    Critical messages: Only critical messages appear. These display in red text. Warning messages: Only warning messages appear. These display in blue text. Info messages: Only informational messages appear. These display in black text. Debug messages: Only debugging messages appear. These display in gray text. Digi Connect IT® 4 User Guide...

  • Page 58: Troubleshooting

    Troubleshooting Cellular network fallback Reset your device to the factory defaults Tips for improving cellular signal strength Download a support report Digi Connect IT® 4 User Guide...

  • Page 59: Cellular Network Fallback

    Troubleshooting Cellular network fallback Cellular network fallback If the Connect IT 4 doesn't recognize the available 4G/LTE network, the Connect IT 4 automatically falls back to the highest available 3G network. Reset your device to the factory defaults You can reset the Connect IT to the factory default settings. Resetting the device to factory defaults performs the following actions: Clears all configuration settings.

  • Page 60: Connect It 4 Hardware And Leds

    Hardware Connect IT 4 hardware and LEDs This section includes details about the front and back panels. Front panel and LEDs Item Name Description Indicates whether unit is powered up. This LED is hardwired to the power input. Indicates status of the cellular network connection.

  • Page 61: Back Panel

    Hardware Connect IT 4 hardware and LEDs Item Name Description LTE/3G Indicates a 4G\LTE or 2G/3G connection. Cellular network fallback. Indicates the cellular network signal strength. SIGNAL Signal strength. SIM 1 Indicates which SIM has been selected, using the SIM SELECT button on SIM 2 the back of the unit.

  • Page 62: Signal Strength

    2. Pull off the attached plug converter. 3. Slide the new tip down into place until it clicks. Note For more information regarding power-tip compatibility with global deployments, visit www.worldstandards.eu/electricity/plugs-and-sockets/. Digi Connect IT® 4 User Guide...

  • Page 63: Select Sim Card

    If the LED for the desired SIM LED is illuminated, the process is complete. If the LED for the desired SIM LED is not illuminated, press the SIM SELECT button again. Verify that the desired SIM LED is illuminated. Digi Connect IT® 4 User Guide...

  • Page 64: Regulatory And Safety Information

    Review the following safety warnings for Connect IT. WARNING! To comply with FCC/IC RF exposure limits at least 20 cm separation distance must be maintained between any antenna of the unti and any part of the user at all times. Digi Connect IT® 4 User Guide...
  • Page 65 Do not power on the unit in any aircraft. WARNING! CA Prop 65 warning: This product contains chemicals known to the state of California to cause cancer, birth defects or other reproductive harm. Digi Connect IT® 4 User Guide...
  • Page 66 Digi International Inc. for recommendations that suit your circumstances. CAUTION! By pressing the ERASE button when powered up, the configuration of the Digi Connect IT 4 is erased and the unit reverts to factory default settings.

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