Auto Attendant; To Use An Auto Attendant; I To Program - Avaya PARTNER ACS Installation And Use Manual

To Retrieve Messages
To retrieve messages from a personal answering machine, do one of the following:
Go to the machine to manually retrieve messages.
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From any system extension, make an intercom call to the extension. When the machine
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answers, dial the message retrieval code.
From outside the system, call in and have someone transfer you to the extension, or call in
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when no one will answer before the answering machine does. When the machine answers,
dial the message retrieval code.
To Program
1. Set Line Ringing for all lines and pools assigned to extension X to the desired ring
(Immediate, Delayed, or No Ring).
2. If the lines assigned to extension X are also assigned to other extensions, adjust the
answering machine to answer on the third or fourth ring so that it does not answer calls before
someone else can. (If the answering machine is to cover transferred or coverage calls, make
sure the number of rings is less than the amount of transfer return rings set for the extension.
This way the answering machine picks up transferred or coverage calls before they return to
the transfer return extension or are sent to the covering extension.)
If you intercept a call from the answering machine, you hear a click to notify you that the
answering machine has turned off.

Auto Attendant

An auto attendant answers calls and directs them to a specified extension, Calling Group, or Hunt
Group based on the digits a caller dials after listening to a list of choices in a recorded greeting.
For example, the auto attendant answers calls and tells callers to press 1 for Sales, 2 for Parts, or
3 for Service. You can set up an auto attendant for immediate call handling or delayed call
handling.
A common use of an auto attendant is as a backup for the operator. If the operator cannot pick up
a call within a specified number of rings, the auto attendant answers and plays a recorded
message, such as: "Please hold for the operator or dial an extension number now." This prevents
calls from going unanswered.
Connect an auto attendant to any extension on the system.

To Use an Auto Attendant

Follow the instructions packaged with the auto attendant. Make sure that the unit is in backup call-
answering mode.
Using Auxiliary Equipment

Auto Attendant

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