Nortel Express Installation Manual
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Nortel Express Installation Manual

Nortel Express Installation Manual

Nortel symposium express software: install guide
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Meridian 1
Symposium Express Voice Services Card

Installation Guide

Document release: Standard 3.0
Product release: 3.0
Date: September 2002
Copyright © 2002 Nortel Networks, All Rights Reserved
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits for a Class B device pursuant to CENELEC Product Emission Standard
EN 55 022:1994 (CISPR22) when installed as instructed in a Meridian 1 system. These limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case the users
will be required to correct the interference at their own expense.
Meridian 1 is a trademark of Nortel Networks.

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  • Page 1: Installation Guide

    Copyright © 2002 Nortel Networks, All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been tested and found to comply with the limits for a Class B device pursuant to CENELEC Product Emission Standard EN 55 022:1994 (CISPR22) when installed as instructed in a Meridian 1 system.
  • Page 2 Standard 3.0 September 2002...

  • Page 3: Revision History

    Revision history                                ...
  • Page 5 Contents...

  • Page 7: List Of Figures

    List of figures...

  • Page 9: About This Guide

    About this guide The Symposium Express Voice Services Card Installation Guide describes the steps required to install the Symposium Express Voice Services card hardware and software in Meridian 1 systems, and to perform initial configuration.

  • Page 11: Before You Begin

    Call Center Planning, Installation, and Administration Guide, Release 3.0. Ensure that you have already run the Symposium Express Call Center Import wizard. For more information, refer to Chapter 7, “Using the configuration utilities,” in the Nortel Networks Symposium Express Call Center Planning, Installation, and Administration Guide, Release 3.0.

  • Page 12: Post Installation

    After you install the Voice Services card on the switch, you must perform the following tasks to configure the card on the server, and to play messages: Add the Voice Services voice ports to Symposium Express Call Center. See Chapter 8 of the Nortel Networks Symposium Express Call Center Planning, Installation, and Administration Guide, Release 3.0.
  • Page 13 Introduction The Voice Services card provides functionality to implement Call Center Front Ending and Announcements for Symposium Express Call Center Release 3.0. The Voice Services card appears to the switch as an Extended Digital Line Card (XDLC) with up to 24 sets attached. These sets must be configured as M2616 sets.

  • Page 14: Hardware Upgrades

    Figure 1: The Voice Services card Hardware upgrades You can expand the capacity of a Voice Services card by adding expansion cards. As well as adding 2 DSP cards with 8 channels each, you can also add 2 ATA HD cards with 48 Mbytes of RAM per card. See Figure 2.

  • Page 15: Voice Services

    Figure 2: The Voice Services card with extra expansion cards For detailed instructions on how to install expansion cards, refer to the appropriate documentation for the hardware. Compatibility Hardware and software compatibility for the Voice Services card are detailed in this table: Voice Services M1, M1 IE, and...
  • Page 16 Voice Services Card slot location MDF cabling LAN cabling Software Release Dip Switches settings None Time & Date stamp Upgrade capability Prompt Storage Expandability To install the Voice Services card Determine the cabinet, shelf, and slot location where the Voice Services card is to be installed.
  • Page 17 Hex display codes are provided in the “NTHF77AA Voice Services test and debug capabilities” section of the Symposium Express Call Center Voice Services Card Maintenance and Troubleshooting Guide. The red LED on the faceplate of the Voice Services card remains lit until a unit has been configured and matched with a DSP port.
  • Page 18 Voice Services cards Introduction A fully equipped Voice Services card requires one Type II PCMCIA card, installed in slot A: or slot B:. A 48 Mbyte PCMCIA card can store up to 5 hours of recorded prompts. Capacity can be expanded by the following additions: •...
  • Page 19 Figure 3 DSP and PC Card card slot locations          "            "        !   "        !   "...
  • Page 20 If there is no DSP card inserted in slot D1, TNs 8 through 15 cannot be used for Voice Services. Similarly, if there is no DSP card inserted in slot D2, TNs 16 through 23 cannot be used for Voice Services. The configurations supported for units 0–23 are provided in the following table: On-board (always available) Card # 1 (Faceplate Slot D1:)
  • Page 21 NT8D81AA backplane to I/O panel cable must be installed to connect all the required signals to the I/O panel. The NT8D81AA cable is not supplied with Symposium Express and must be purchased separately from Nortel Networks.
  • Page 22 On the NT8D37EC shelf, in Figure 4, the backplane connectors L1, L2, and L3 from each card slot cable to an input/output connector. Also, on this shelf, a Voice Services card works in any card slot from 0 to 15. See Figure 4. Figure 4: NT 8D3 7EC she lf cabl ing   ...
  • Page 23 Figure 5: NT8D37DC shelf cabling      !"        #      ...

  • Page 24: Assigning Network Information

    Assigning network information You must manually assign an Internet Protocol (IP), a Subnet mask, and a default Gateway IP address to the Voice Services card through the serial port interface, using these functions: • lnIsa_writeIP • lnIsa_writeSubnetMask • InIsa_writeGW All these commands are case specific. If you enter any part of the command in the incorrect case, the command fails.
  • Page 25 If you are assigning the IP address, Subnet mask, and default gateway for the first time, initiate a HyperTerminal session with the Voice Services card, using the following settings: Bits per second: 9600 Data bits: 8 Parity: None Stop bits: 1 Flow control: None The Login: prompt appears.
  • Page 26 Although the Voice Services card is located on the ELAN network, it is possible to administer files and directories from a client CLAN connection through the Symposium Express Call Center client application. This facility is part of the Voice Services client application. When a Voice Services treatment is being...
  • Page 27 VPS Firmware Rls 5.0 8051XA Firmware Version 6.3 29 August 2000 (C) Nortel Networks Inc. 2000 32K External RAM detected 8K DPRAM detected Dongle serial number: 10062387 All FPGAs are configured All self tests have passed 1234 Memory Test Completed OK BIOS ROM Version 4.1...
  • Page 28 If you are not commissioning the card for the first time, ensure you make the changes in a scheduled maintenance slot. To upgrade the loadware, follow this procedure on the Symposium Express Call Center server: From the Windows Start menu, choose Programs The MSDOS Prompt window appears.
  • Page 29 In the MS-DOS window, at the ftp> prompt, type put <filename.mms>, and then press Enter. In the HyperTerminal session, at the upgradePCMCIA “/A:<filename.mms>” (where A: is the drive where you inserted the PCMCIA card, and filename.mms is the new loadware image file), and then press Enter.
  • Page 30 Initial configuration of the Voice Services card Introduction To configure the Voice Services card, complete the following tasks, which are described in this section: Configure the IVR ACD DNs and night call forward. Configure the Auxiliary Data System data block. Configure Voice Services ports.
  • Page 31 It is also used if all ports are logged off, which may indicate an underlying problem. Interactive Voice Response. This is defined so that Symposium Express can acquire the queue and receive messaging related to the queue. Message Waiting Center. This is required for Symposium Express.
  • Page 32 Prompt CUST - IDLB - IDUB Type **** to exit from the overlay. Log off the M1, M1 IE, or Succession CSE 1000 switch. To configure Voice Services ports Overlay 11 is used to configure Voice Services ports. You configure Voice Services ports when you are commissioning the card for the first time, and if you are upgrading the card to increase the number of ports.
  • Page 33 Single Call Ringing (DN) key Transfer key. Incoming Calls will be transferred to a Default DN if contact is lost with Symposium Express Call Center. Make Set Busy key. The Voice Services port must be logged off the ACD Queue...
  • Page 34 The number of ports enabled by the keycode appears on the faceplate by K:XX, where XX is the number of enabled ports. Nortel Networks recommends that the operator disable all Voice Services card digital units in LD 32 before moving (MOV) or removing (OUT) them in LD 11.

  • Page 35: Command Description

    Displays the status of the card and a brief status of all units. Displays the status of one unit (Voice Services port). Before you replace a Voice Services card in the switch, you must shut down the Voice Services service from the Symposium Express Call Center.
  • Page 36 Insert any PCMCIA cards and DSP cards into the new card. Insert the Voice Services card into the IPE slot in the switch. Do a loadware upgrade if necessary. For more information, see the Nortel Networks Symposium Express Call Center Planning, Installation, and Administration Guide, Release 3.0.

  • Page 37: Precautions For Handling Circuit Cards

    Precautions for handling circuit cards Module covers are not hinged; when removing them, do not let go of the covers. Lift covers away from the module and set them out of your work area. Circuit cards may contain a lithium battery. There is a danger of explosion if the battery is incorrectly replaced.
  • Page 38 Figure 6: Static discharge points Wrist strap connection point Power supply slot Wrist strap connection point Complete the following tasks during repair and maintenance procedures: • Turn off the circuit breaker or switch for a module power supply before the power supply is removed or inserted.

  • Page 39: Appendix A: System Reboot Example

    This appendix provides a sample of the system reboot to illustrate the system information available. Sample system reboot -> sysReboot Memory Test Completed OK BIOS ROM Version 4.1 Copyright: Nortel Inc., 1996-2000 Memory Config: 10101000 Memory Size: 0x01000000 PCI Chipset Init Done Enter jkl to force boot from BIOS ROM 00000015...
  • Page 40 Loading code from address: F9800010 Cookie Address : 0xF9800010 Cookie Value : 0x90909090 Verifying ROM to RAM copy... ROM to RAM copy completed OK Jumping to VxWorks at 0x00E00000 EIP = 0x00E0011E Jumping to romStart at 0x00E00300 Uncompress Passed OK Testing L2 Cache: 0x00020000 Memory already configured Memory Configuration:...
  • Page 41 serial number = 00000000 0xfffe7c (): task deadrecordingDiskInit: created REC: volume (10 0xdee620 (tMaint): Task spawned. 0x3a0b7c (tDSPM): Task spawned. 0x39e2d8 (tDspEvent): Task spawned. 0x397b54 (tVpAppl): Task spawned. 0x399ce8 (tGenDTMF): Task spawned. 0x399ce8 (tGenDTMF): Task initializing... 0x39d010 (tAries): Task spawned. 0x39d010 (tAries): Task initializing...
  • Page 42 0x397b54 (tVpAppl): Channel created on unit 05. ID = 01110006 0x397b54 (tVpAppl): Channel created on unit 06. ID = 01110007 0x397b54 (tVpAppl): Channel created on unit 07. ID = 01110008 login: End of example...
  • Page 44 Installation Guide Copyright © 2002 Nortel Networks, All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been...

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