Viii-6 Problems For 3G/4G Network Connection - Draytek Vigor2762 series User Manual

VIII-6 Problems for 3G/4G Network Connection

VIII-6 Problems for 3G/4G Network Connection
When you have trouble in using 3G/4G network transmission, please check the following:
Check if
Check if
You have to wait about 15 seconds after inserting 3G/4G USB Modem into your Vigor2762.
Later, the USB LED will light on which means the installation of USB Modem is successful. If
the USB LED does not light on, please remove and reinsert the modem again. If it still fails,
restart Vigor2762.
USB LED
USB LED
Check the PIN Code of SIM card is disabled or not. Please use the utility of 3G/4G USB
Modem to disable PIN code and try again. If it still fails, it might be the compliance problem
of system. Please open DrayTek Syslog Tool to capture the connection information (WAN
Log) and send the page (similar to the following graphic) to the service center of DrayTek.
Transmission Rate is not fast enough
Transmission Rate is not fast enough
Please connect your Notebook with 3G/4G USB Modem to test the connection speed to
verify if the problem is caused by Vigor2762. In addition, please refer to the manual of
3G/4G USB Modem for LED Status to make sure if the modem connects to Internet via HSDPA
mode. If you want to use the modem indoors, please put it on the place near the window to
obtain better signal receiving.
Vigor2762 Series User's Guide
USB LED lights on or off
USB LED lights on or off
lights on but the network connection does not work
lights on but the network connection does not work
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