Troubleshooting Ip Module; Managed Switch Mode Troubleshooting - Comtech EF Data CDM-570 Installation And Operation Manual

CDM-570/570L Satellite Modem with Optional IP Module
Appendix F
F.5

Troubleshooting IP Module

The CDM-IP comes with a variety of diagnostic tools to aid in identifying the traffic path going
into and out of the CDM-IP modem. This troubleshooting section shows how to use some of
these tools and also identifies several problem scenarios commonly encountered when first setting
up two CDM-IP modems. If following these troubleshooting steps fails to resolve the problem,
contact a Customer Support representative at:
Or, e-mail can be sent to the Customer Support Department at cdmipsupport@comtechefdata.com.
F.5.1 Managed Switch Mode Troubleshooting
Use the following troubleshooting steps if unable to successfully send traffic in Managed Switch
Mode:
Scenario Problem
1 No Ping response from the
locally connected PC to the
CDM-IP Ethernet port.
ICMP response is 'Request
timed out'.
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data Number)
480.333.2433 (Network Product Customer Support Desk)
480.333.2161 FAX

Managed Switch Mode Troubleshooting

Action
a) Verify correct IP address/subnet on PC and CDM-IP.
b) Verify Ethernet connection – cables, L2 switch, PC, and
CDM-IP should have Ethernet activity LED lit.
Note: A PC must be connected to the CDM-IP using a hub,
L2 switch or a RJ45 crossover cable. When the CDM-IP
Ethernet port senses an Ethernet connection, the CLI will
display:
Ethernet Interface UP
If the connection is broken, the CLI will display:
Ethernet Interface DOWN
F–8
Revision 12
MN/CDM570L.IOM